Home > Field Service Management Software > mHelpDesk > mHelpDesk vs Smart Service

mHelpDesk vs Smart Service

Last Updated: November 18th, 2024

Our analysts compared mHelpDesk vs Smart Service based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

Get Free Demo Demo Request Pricing Pricing

Product Basics

mHelpDesk is a comprehensive software solution designed to streamline operations for businesses in the field service management sector. It is particularly well-suited for small to medium-sized enterprises looking to optimize scheduling, dispatching, billing, and customer service. One of the key benefits of mHelpDesk is its ability to enhance efficiency and productivity by automating routine tasks, allowing businesses to focus more on service delivery and less on administrative duties. Popular features include job scheduling, invoicing, and real-time job tracking, which collectively contribute to improved operational workflows and customer satisfaction. When compared to similar products, users often highlight mHelpDesk's user-friendly interface and robust support as distinguishing factors. Pricing considerations for mHelpDesk typically involve a monthly subscription model, with costs varying based on the number of users and specific features required by the business. This flexible pricing structure ensures that companies can select a plan that best fits their budget and operational needs.

Smart Service is a dispatching and scheduling solution that caters to the field service industry. It streamlines daily operations by taking services like pest control, HVAC, plumbing, maid service, irrigation, appliance repair, pet food delivery and more online. Its QuickBooks integration helps users automatically import data while scheduling employee work without hassles.

It streamlines dispatching field staff by sending service details and work orders promptly. Businesses can create service routes, schedule jobs, monitor daily employee progress, generate invoices, dispatch work, and track employees and equipment. Users can use the inventory module to get updates about the parts or equipment needed for field work.

$169 Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

$250 Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Web-based: Built as a powerful and scalable web app, users can access information from anywhere at any time.
Secure Data: Utilizes 256-bit encryption to secure user data that passes through its servers.
Reliable: Boasting a 99.95% uptime using Amazon Elastic Computing Cloud Environments, it provides solid uptimes and timely notifications of service delays.
Data Redundancy: Two copies of user data are stored to provide peace of mind and data security.nbsp;
Automation: Reduce manual work and errors by automating billing, communication between customers and teams, note-sharing, work assignments, status updates and more.
Streamline Communication: The integrated message system makes communication between teams seamless. Users can communicate via email, SMS texts and mobile push notifications.

Simplify Scheduling: Schedule new jobs and appointments while communicating with employees in real time. Assign tasks as per employee availability and qualifications. Handle multiple jobs while optimizing the time taken for each task using an intelligent scheduling plugin.
Optimize Field Operations: Electronically dispatch work to oversee field operations efficiently. Prevent wasteful trips to drop off paperwork to the office and vice versa. Delegate assignments using mobile apps to increase overall productivity.
Leverage QuickBooks Integration: Centralize operations while reducing time wastage in delegating employees. Tackle administrative challenges efficiently by adding scheduling and dispatching functions to QuickBooks. Use a direct add-on to duplicate processes while reducing data entry errors.
Streamline Travel Routes: Streamline travel routes to optimize fieldwork processes while managing dispatching and scheduling. Standardize field management lifecycles using dynamic capabilities with built-in compliances.
Digitize Processes: Embrace digitalization by organizing forms, contacts, work orders, job notes and service schedules on mobile apps. Send work orders to field technicians using any device. Keep teams on track by avoiding wasted mornings and task confusion.

Lead Management: Increase win-rates by as much as 70%, share notes between sales and service teams, automate communications, lead marketplace, status tracking and more are present in the software.
Workflow Management: Users can automate workflows and gain a complete overview of daily tasks. Sends prompt notifications when a task changes.
Scheduling and Dispatch: Schedule and dispatch field technicians as well as integrate with third-party calendars. Allows for automated assignment and smart scheduling to prevent schedule clashes.
Inventory Tracking: Built-in inventory tracking features can schedule orders and send warnings when stock is low. It can also import items from QuickBooks.
Mobile Offline Access: Automatically detect when internet access is down, and then switch modes, virtually eliminating downtime. Offline mode offers full functionality, minus a connection to backend features.
Mobile Payment Processing: Payment processing integrates into the mobile application. Accepts common credit cards such as VISA, Mastercard, AmEx and Discover.
Customer Portal: Provides a customer portal with the ability to schedule jobs and manage billing.
Billing and Invoicing: Create invoices anywhere at any time and integrate them with QuickBooks’ invoicing software. Offers custom templates as well.

Scheduling: Tackle multi-day, one-off or recurring tasks using scheduling and dispatch tools. Transition to digital dispatch jobs to remove guesswork while letting employees know what needs to be done and when. Avoid margin errors with electronic work orders from office to field and back. Streamline operations and bring team coherency.
QuickBooks Integration: Schedule work for customers by importing existing employees, contacts, products and service information from QuickBooks. Reduce double data entry with a direct add-on to update work in real time.
Flexibility: Track customer information with user-defined fields while optional modules expand data for niche industries. Personalize it to meet business needs while maintaining a company’s unique functions.
Digital Work Orders and Forms: Schedule a job while sending digital work orders to field technicians with one click. Avoid confusion and wasted hours by sending electronic schedules and special instructions to field techs every morning. Let techs file and fill digital forms from the field.
Time and Equipment Tracking: Let field techs clock in and out using mobiles while simplifying logging time for payroll and billing. Get information about tools and technology required for the job by looking up customer equipment data.
Invoicing: Convert work orders into invoices after work and get paid instantly. Directly send email receipts to customers.
Customer Management: Store all data in one place. Simplify looking for customer information, payment information and service histories.

Product Ranking

#5

among all
Field Service Management Software

#73

among all
Field Service Management Software

Find out who the leaders are

Analyst Rating Summary

we're gathering data

Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

mHelpDesk

Smart Service

+ Add Product + Add Product

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

89%

11%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

50%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

71%

29%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

88%

12%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

89%

11%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

50%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

86%

14%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

83%

17%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

88%

12%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

55%

45%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

User Sentiment Summary

85%

of users recommend this product

mHelpDesk has a 'great' User Satisfaction Rating of 85% when considering 951 user reviews from 4 recognized software review sites.

86%

of users recommend this product

Smart Service has a 'great' User Satisfaction Rating of 86% when considering 529 user reviews from 3 recognized software review sites.

3.8 (14)

n/a

4.0 (140)

4.5 (10)

4.3 (789)

4.3 (261)

n/a

4.3 (258)

3.3 (8)

n/a

Synopsis of User Ratings and Reviews

Functionality: All users liked that it provides all-in-one robust functionality without leaving the platform.

User Interface: The system’s user-friendly interface with color codes makes it easy to manage, understand and navigate, as noted by 94% of reviewers who mentioned ease of use.

Customer Service: More than 91% of reviewers referring to customer support noted that professional services were accessible and responsive.

Tracking/Monitoring: All users liked that it provided a convenient way to keep track of jobs, estimates and appointments.

Functionality: The product efficiently schedules field employees, manages dispatches and accurately tracks hours devoted to each task, noted 86% of users who mentioned functionality.

Mobile App: Approximately 83% of reviewers said that the mobile application tracks field employees in real time while providing smooth navigation and accessibility.

Customer Support: The system offers tech and customer support that resolves issues promptly, said 80% of users who mentioned support.

Map: Around 82% of users said they would like more capabilities added to its map feature.

Performance: Almost all users reported that the software suffers from glitches and regular slow-downs.

Report: It provides limited reports, as observed by 60% of reviewers who referred to communication.

Learning Curve: The application has a steep learning curve, and it takes some time to get used to its interface and features, said 84% of users who talked about the learning curve.

Cost: Nearly 88% of the reviewers said that add-ons and plugins are costly for small businesses.

Glitches: The application occasionally encounters glitches and lag, noted approximately 83% of reviewers who talked about glitches.

mHelpdesk can automate everything from first customer contact to payment, eliminating the need for manual and paperwork processes. It provides robust tools for customer management, quotation, shipment, invoicing, accounting and reporting. It helps to manage, stay organized and track every stage of the job. Most users liked that customer service teams were easily accessible, responsive and resolved issues quickly. Users said that it would be helpful if the map feature was more interactive, measured distance from jobs and uploaded excel spreadsheets. Reviewers mentioned that reporting capabilities are limited and the system tends to be slow or glitchy.

Smart Service is a comprehensive workforce tracking and field management solution that streamlines dispatching, equipment handling, routing and employee scheduling. It centralizes and digitizes organizational processes to prevent wasteful expenses and time while boosting overall productivity. It offers prompt customer support and stores all customer data and information in one place for accessibility. However, the application has a steep learning curve and the interface takes time to understand, offers costly add-ons and encounters occasional glitches and lag.

Screenshots

Top Alternatives in Field Service Management Software

Dynamics 365 Field Service

FieldEdge

Housecall Pro

IFS Field Service Management

Jobber

Kickserv

Oracle Field Service

Salesforce Field Service

Service Fusion

ServiceMax

ServicePower

ServiceTitan

simPRO

Workiz

Related Categories

Carpet Cleaning Software

Cleaning Service Software

Dispatch Software

GPS Tracking Software

HVAC GPS Tracking Software

HVAC Software

Job Management Software

Job Scheduling Software

Lawn Care Software

Locksmith Software

Pest Control Software

Plumbing Software

Pool Service Software

Routing Software

Service Scheduling Software

Construction Dispatching Software

Construction Scheduling Software

HVAC GPS Tracking Software

Compare other software products using the SelectHub platform

Head-to-Head Comparison

mHelpDesk VS Dynamics 365 Field Service

mHelpDesk VS FieldEdge

mHelpDesk VS Housecall Pro

mHelpDesk VS IFS Field Service Management

mHelpDesk VS Jobber

mHelpDesk VS Kickserv

mHelpDesk VS Oracle Field Service

mHelpDesk VS Salesforce Field Service

mHelpDesk VS Service Fusion

mHelpDesk VS ServiceMax

FAQ

How can I do a in-depth comparison of mHelpDesk and Smart Service? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Field Service Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Field Service Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Is there a requirement template for Field Service Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics

Build Your Requirements

SelectHub Products Cost and Pricing Guide

Get Your Free Comparison Report

Table settings

Expand all details

Expand all scores

Collapsed view

Priority order