Home > Field Service Management Software > mHelpDesk > mHelpDesk vs ServiceM8

mHelpDesk vs ServiceM8

Last Updated: November 18th, 2024

Our analysts compared mHelpDesk vs ServiceM8 based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

mHelpDesk is a comprehensive software solution designed to streamline operations for businesses in the field service management sector. It is particularly well-suited for small to medium-sized enterprises looking to optimize scheduling, dispatching, billing, and customer service. One of the key benefits of mHelpDesk is its ability to enhance efficiency and productivity by automating routine tasks, allowing businesses to focus more on service delivery and less on administrative duties. Popular features include job scheduling, invoicing, and real-time job tracking, which collectively contribute to improved operational workflows and customer satisfaction. When compared to similar products, users often highlight mHelpDesk's user-friendly interface and robust support as distinguishing factors. Pricing considerations for mHelpDesk typically involve a monthly subscription model, with costs varying based on the number of users and specific features required by the business. This flexible pricing structure ensures that companies can select a plan that best fits their budget and operational needs.

ServiceM8 is a cloud-based system that helps field service professionals minimize paperwork and manage all aspects of field activities. Some of these processes include sending quotes, scheduling jobs, tracking field staff and handling invoices, reports and on-site payments.

It opens up communication with real-time updates between field, back office and management staff as well as customers, ensuring faster services and time-efficient business operations.

$169 Monthly

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Tailored to your specific needs

$29 Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Web-based: Built as a powerful and scalable web app, users can access information from anywhere at any time.
Secure Data: Utilizes 256-bit encryption to secure user data that passes through its servers.
Reliable: Boasting a 99.95% uptime using Amazon Elastic Computing Cloud Environments, it provides solid uptimes and timely notifications of service delays.
Data Redundancy: Two copies of user data are stored to provide peace of mind and data security.nbsp;
Automation: Reduce manual work and errors by automating billing, communication between customers and teams, note-sharing, work assignments, status updates and more.
Streamline Communication: The integrated message system makes communication between teams seamless. Users can communicate via email, SMS texts and mobile push notifications.

Manage Invoicing Easily: Simplify invoicing and payments. Create and share invoices from anywhere at any time, and get them processed through electronic signatures and payments.
Ease of Communication: Communicate seamlessly with technicians, staff members and customers through instant messaging, emails and notifications.
Maintain Service Levels: With quick communication, real-time updates and simplified service delivery management, maintain service levels and get repeat work from existing customers.
Minimize Paperwork: Minimize paperwork and save time by generating invoices, collecting signatures and payments electronically, as well as storing digital photos and diagrams to maintain job requirements, progress and service history.
Secure Cloud Storage: Store all user data and records in an encrypted, remote server with cloud-hosted software, and get a backup in case of system failure or incompetency.
Integrations: Leverage pre-built integrations with numerous accounting, staffing and email marketing apps, or build custom integrations through an open API and SDK and app integrators such as Workato and Zapier to create a seamless operational environment.
Mobile Access: Get a fast and reliable iOS app for communication, invoicing and job management in the field.

Lead Management: Increase win-rates by as much as 70%, share notes between sales and service teams, automate communications, lead marketplace, status tracking and more are present in the software.
Workflow Management: Users can automate workflows and gain a complete overview of daily tasks. Sends prompt notifications when a task changes.
Scheduling and Dispatch: Schedule and dispatch field technicians as well as integrate with third-party calendars. Allows for automated assignment and smart scheduling to prevent schedule clashes.
Inventory Tracking: Built-in inventory tracking features can schedule orders and send warnings when stock is low. It can also import items from QuickBooks.
Mobile Offline Access: Automatically detect when internet access is down, and then switch modes, virtually eliminating downtime. Offline mode offers full functionality, minus a connection to backend features.
Mobile Payment Processing: Payment processing integrates into the mobile application. Accepts common credit cards such as VISA, Mastercard, AmEx and Discover.
Customer Portal: Provides a customer portal with the ability to schedule jobs and manage billing.
Billing and Invoicing: Create invoices anywhere at any time and integrate them with QuickBooks’ invoicing software. Offers custom templates as well.

Job Management: Access all job and client details anytime, anywhere. Send all the information related to an assigned job to field staff directly through the platform, eliminating the need for repeated calls.
Checklists and Tasks: Ensure that each job is completed during the first delivery service by breaking it down into smaller tasks and checklists.
Technician Management: Track and manage technicians and field staff with access to their live location, navigation and check-in at job arrival and job progress.
Service History: Record, maintain and access service history for each client along with details like order, materials used, notes, photos, emails, messages and invoices.
Job Scheduling: Drag and drop jobs onto the desired staff members and booking window or specific timings to manage advance bookings, maintenance and recurring jobs, instant dispatches and flexible jobs. Notify field staff of schedule changes instantly.
Dispatch Map: Get access to all field staff’s live location to make smart dispatch and routing decisions without calling for manual updates.
Integrated Navigation: Guide field staff to the job site through the fastest possible route in two simple clicks with integrated navigation.
Job Reminders: Send timely reminders to the allocated field staff regarding navigation and travel time to the job site so that no appointment is missed or delayed.
Quote Management: Create, manage and share quotes with customers using customizable templates. Issue multiple quote options for the customers that can be viewed and accepted online.
Invoices: Create professional invoices using pre-set templates and share them with customers via mail, text or printed media while on the job site.
Payment Management: Facilitate online and instant invoice payments through credit card, debit card and Apple Pay.
Deposits and Pre-Payments: Prompt customers to pay in advance for their bookings using cards, Google Pay, Apple Pay and Microsoft Pay.
Communication Management: Communicate directly with staff and clients via email and message services from the platform. Pre-built customizable templates also help save time and maintain a consistent tone.
Activity Feed: Utilize a live activity feed to access updates from all the jobs and service deliveries and request and share information when required.
Staff Messaging: Use built-in instant messaging for communication between the back office and field teams.
Offline Access: Enable the field teams to access and update all relevant information from the job site, even if there is no internet connectivity. Updates are synced to the system once connectivity is restored.
Document and Barcode Scanning: Use the software to auto-detect, scan and store documents in a high-resolution PNG format. Add materials to invoices through barcode scanning.
Custom Forms:: Create, save and share customized forms and reports suited to a business’s requirements, using an online form editor with flexible question type options.
Asset Management: Create customer-owned assets, save them on site and generate PDF reports of all assets.
24/7 Online Booking: Let customers request quotes or services, book services and pay in advance online any time, from anywhere. Booked jobs are synced directly to the calendar.
Knowledge Sharing: Record, save and share business expertise, tips and procedures with staff members in the form of videos and articles.
Customer Feedback: Collect feedback about service delivery and overall experience to consistently improve operations.
Reports: Get automated reports on business operations, jobs and service deliveries, activity feeds, timesheets and revenue. These reports can be further customized as required.

Product Ranking

#5

among all
Field Service Management Software

#18

among all
Field Service Management Software

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Analyst Rating Summary

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mHelpDesk

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86%

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User Sentiment Summary

85%

of users recommend this product

mHelpDesk has a 'great' User Satisfaction Rating of 85% when considering 951 user reviews from 4 recognized software review sites.

94%

of users recommend this product

ServiceM8 has a 'excellent' User Satisfaction Rating of 94% when considering 288 user reviews from 2 recognized software review sites.

3.8 (14)

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4.0 (140)

4.3 (6)

4.3 (789)

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4.7 (282)

3.3 (8)

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Awards

Synopsis of User Ratings and Reviews

Functionality: All users liked that it provides all-in-one robust functionality without leaving the platform.

User Interface: The system’s user-friendly interface with color codes makes it easy to manage, understand and navigate, as noted by 94% of reviewers who mentioned ease of use.

Customer Service: More than 91% of reviewers referring to customer support noted that professional services were accessible and responsive.

Tracking/Monitoring: All users liked that it provided a convenient way to keep track of jobs, estimates and appointments.

Cost: About 100% of the users who consider the price to be a determining factor recommend the software for its affordability.

Overall Functionality: Nearly 100% of the users who refer to the overall features and functionality agree that it's a well-rounded product with improved features being added at every update.

Ease of Use: As many as 80% of the users who talk about ease of use note that the product is user-friendly.

Map: Around 82% of users said they would like more capabilities added to its map feature.

Performance: Almost all users reported that the software suffers from glitches and regular slow-downs.

Report: It provides limited reports, as observed by 60% of reviewers who referred to communication.

Mobile App: Approximately 67% of the users who mention the mobile app find the lack of an Android app a limitation to field use.

User Interface: About 75% of the users who refer to the user interface concur that the interface is clunky and difficult to navigate.

Customization: A lack of customization proves detrimental to nearly 67% of the users who mention it.

mHelpdesk can automate everything from first customer contact to payment, eliminating the need for manual and paperwork processes. It provides robust tools for customer management, quotation, shipment, invoicing, accounting and reporting. It helps to manage, stay organized and track every stage of the job. Most users liked that customer service teams were easily accessible, responsive and resolved issues quickly. Users said that it would be helpful if the map feature was more interactive, measured distance from jobs and uploaded excel spreadsheets. Reviewers mentioned that reporting capabilities are limited and the system tends to be slow or glitchy.

ServiceM8 is an affordable solution for field service professionals to schedule and manage their daily operations. Its ease of use and constantly improving functionality makes it a favorable solution for growing businesses. However, its user interface needs to be updated and simplified. Moreover, offering customizable solutions and an Android app for field operations are things users wish existed.

Screenshots

Top Alternatives in Field Service Management Software

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FieldEdge

Housecall Pro

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Jobber

Kickserv

Oracle Field Service

Salesforce Field Service

Service Fusion

ServiceMax

ServicePower

ServiceTitan

simPRO

Workiz

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Head-to-Head Comparison

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FAQ

How can I do a in-depth comparison of mHelpDesk and ServiceM8? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Field Service Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Field Service Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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