Kickserv vs simPRO

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Our analysts compared Kickserv vs simPRO based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Kickserv Software Tool

Product Basics

KickServ is a cloud-based solution that helps businesses manage bids and estimates, jobs, scheduling, dispatch, invoicing and tasks with a shared online calendar. Its customizable interface monitors and automates various aspects of operational workflows and business processes.

It connects field and administrative staff to clients, enhances customer satisfaction, maximizes productivity, increases sales and improves revenue.
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simPRO is a comprehensive software solution designed to streamline field service management for businesses, particularly those in industries such as electrical, plumbing, HVAC, and security. It is best suited for trade and service businesses looking to optimize their operations, from scheduling and dispatching to invoicing and reporting. One of the key benefits of simPRO is its ability to enhance efficiency and productivity by automating routine tasks and providing real-time insights into business performance. Popular features include job management, customer relationship management (CRM), inventory management, and financial tracking, which collectively contribute to improved project management and customer satisfaction. When compared to similar products, users often highlight simPRO's user-friendly interface and the depth of its features, although pricing considerations, such as its range and per unit criteria, can vary and should be evaluated based on the specific needs of a business. Payment for simPRO typically follows a subscription model, offering flexibility and scalability to users.

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$47 Monthly, Freemium
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Product Assistance

Documentation
In Person
Live Online
Videos
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Knowledge Base
24/7 Live Support
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Product Insights

  • Gain Operational Visibility: Get a 360-degree view of all critical business activities in real time to manage operations efficiently. 
  • Improve Communication: Communicate seamlessly with technicians, staff members and customers through instant messaging, emails and notifications. 
  • Minimize Paperwork: Minimize paperwork and save time by generating invoices and collecting signatures and payments electronically.  
  • Get Mobile Access: Get a fast and reliable iOS app for communication, invoicing and job management in the field.  
  • Leverage Data and Analytics: Access and analyze business-critical data in real time to make data-driven decisions. 
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  • Boost Revenue: Gain customers with quoting and estimating capabilities that offer smarter estimations and facilitate real-time quote sharing. 
  • Increase Profit Margins: Boost profit margins for individual jobs using a digital labor calculator that utilizes predefined labor rates for labor efficiency calculations. Ensures profitability by accounting for estimated labor, job difficulty ratings and time allowances. 
  • Streamline Asset Maintenance: Accurately forecast labor requirements for asset servicing up to a year in advance using the maintenance planner. Improves asset life through effective capture, saving and sharing asset test readings and quote defects. 
  • Save Time: Reduce manual work and focus on core business areas with automated data processing. Monitor from multiple sources such as website forms and emails. Collect important business information using customizable forms without manual intervention. 
  • Make Informed Decisions: Promote strategic decisions based on in-depth insights, data visualization and trends from actionable standards and comprehensive reporting. 
  • Improve Business Transparency: Leverage GPS-powered fleet tracking capabilities to monitor vehicle movement, location and driver activity. Ensures asset safety and discourages vehicle idling using geofencing that alerts admin whenever vehicles cross defined parameters. 
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  • Scheduling: Create and schedule one-time, recurring and maintenance work order requests with a one-click scheduling feature. Assign jobs to field technicians automatically based on factors like competency, distance, service rating and more. 
  • Dispatch and Routing: Send alerts to field technicians about assigned work order requests, along with dispatch directions and route instructions. Routing is synced with GPS tracking to optimize time and fuel costs in real time. 
  • GPS Tracking: Optimize field operations in real time with GPS tracking and get real-time location-based updates for check-in, check-out and status updates. 
  • Time Tracking: Manage employee timesheets for each project, record labor costs for seamless payroll processing and eliminate manual timesheet errors and payment discrepancies. 
  • Electronic Signature: Capture client signatures with touch-enabled devices for approvals, invoices, feedback forms and more. 
  • Estimates: Create and share estimates using pre-built templates.  
  • Invoices: Create and share customizable individual or group invoices using pre-built templates. Track sent invoices for timely payments and follow-up on past due invoices. 
  • Online Payments: Enable instant payments through online card processing. Save customer debit and credit card details for future use.  
  • Expense Tracking: Keep track of single or recurring expenses, along with expense type, description, usage records and vendor information. 
  • Document Management: Capture, store and share images, diagrams, notes, field reports and graphs with back-office staff and clients over job reports. 
  • Service History Management: Maintain and access service history records for each customer along with details like address, order requests, resources used, photos and invoices. 
  • Customer Portal: Let customers submit work order requests, view open jobs, access invoices, pay bills and check service history with a branded customized self-service portal. 
  • Instant Messaging: Share crucial information with field staff using built-in instant messaging. Schedule and send automated SMS reminders to customers for quotes, estimates, invoices, site visits, reviews and feedback. 
  • Integrations: Gain access to automated two-way sync with popular business software such as QuickBooks, Stripe, Xero, Mailchimp, Customer Lobby and more. Plug in custom integrations through an open API. 
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  • Estimates and Quotes: Integrates quotes with job management and allows online quote sharing and acceptance. Run quote status reports to review real-time quote status while applying data range filters. Automatically estimates using pre-set labor costs, synchronized vendor catalogs, auto-populated customer details and pre-build assemblies. 
  • Schedules and Dispatches: Leverage smart scheduling to schedule and dispatch staff for specific assets, job types and customers. Schedule service based on zones, maps and routing insights. 
  • Invoice and Payments: Automate invoicing for recurring tasks and payment processing using Square. Data feed tools help extract cost data from the document and automatically populate the invoices. 
  • Accounting Integrations: Provides seamless integration with accounting solutions such as Xero, QuickBooks Online and Netsuite. Streamlines data processing and end-to-end workflows. Directly import vendor, customer and employee information, including payment terms, from the accounting system through an import link. 
  • Mobile Support: Use a cloud-based mobile app to edit or create new jobs, track time, generate quotes, record job data, process payments and capture images and e-signatures. Field service technicians can record notes and access compliance and safety audits. 
  • Fleet Tracking: Monitor vehicle movement through driver activity reports and advance scheduling capabilities. Includes live GPS tracking, travel replays, perimeter definition and schedule alerts with geofencing. 
  • IoT: Track environmental changes and asset failures with managed assets via connected hardware support. Remote asset and environment monitoring helps sustain correct temperatures, prevent flooding risks, ensure building wellness and track equipment current flow. 
  • Inventory Management: Includes real-time warehouse management and inventory control. Monitor and manage material, run digital inventory counts, assign items to individual jobs and manage storage and warehousing locations. 
  • Portals: Request, view and share information with contractors, employees and customers. Offers dedicated portals for customers, employees and contractors to log in and access their information, schedules, labor hours and pending jobs. 
  • Data Automation: Replace manual data entry with automation capabilities through Zapier integration. Offers integration with third-party and accounting applications. Customize essential workflow documents with invoicing, lead capture, testing and quoting templates. 
  • Take-Offs: Upload, sketch and change electronic plans and estimates. Utilize take-offs and update projects, jobs and quotes from any site. 
  • Third-Party Integrations: Integrates with Xero, TSheets, Taxify, SyncEzy, Square, Podium, Dokkit and Gmail. 
  • Add-Ons: Offers several add-ons, including data feed, eForms, SMS, VoIP, maintenance planner, IoT and take-offs. 
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Product Ranking

#63

among all
Field Service Management Software

#71

among all
Field Service Management Software

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Analyst Rating Summary

66
84
86
100
93
83
74
87
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Work Order Management
Customer Management
Billing and Invoicing
Billing and Invoicing
Mobile Capabilities
Reporting and Dashboards
Technician and Contractor Management
Work Order Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Kickserv
simPRO
+ Add Product + Add Product
Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 86 93 74 69 24 77 81 30 69 71 98 100 83 87 80 74 100 100 62 71 95 91 0 25 50 75 100
88%
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12%
100%
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0%
89%
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11%
78%
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22%
75%
0%
25%
88%
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12%
71%
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29%
71%
14%
15%
25%
0%
75%
75%
0%
25%
73%
0%
27%
100%
0%
0%
78%
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22%
100%
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25%
0%
75%
63%
0%
37%
71%
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29%
71%
0%
29%
75%
0%
25%
92%
0%
8%
100%
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88%
0%
12%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

18%
0%
82%
45%
0%
55%

User Sentiment Summary

Great User Sentiment 678 reviews
Great User Sentiment 233 reviews
88%
of users recommend this product

Kickserv has a 'great' User Satisfaction Rating of 88% when considering 678 user reviews from 3 recognized software review sites.

84%
of users recommend this product

simPRO has a 'great' User Satisfaction Rating of 84% when considering 233 user reviews from 2 recognized software review sites.

5.0 (14)
n/a
4.38 (332)
4.2 (115)
4.4 (332)
4.2 (118)

Awards

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SelectHub research analysts have evaluated simPRO and concluded it earns best-in-class honors for Billing and Invoicing, Mobile Capabilities and Reporting and Dashboards.

Billing and Invoicing Award
Mobile Capabilities Award
Reporting and Dashboards Award

Synopsis of User Ratings and Reviews

Streamlined Scheduling and Dispatching: Kickserv simplifies the scheduling process, allowing businesses to efficiently manage their technicians and optimize routes for faster service delivery.
Improved Communication: The platform facilitates seamless communication between office staff, technicians, and customers, ensuring everyone stays informed throughout the service lifecycle.
Enhanced Customer Satisfaction: Kickserv empowers businesses to deliver exceptional customer experiences by providing timely updates, online booking options, and convenient payment processing.
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Streamlined Workflows: simPRO can automate routine tasks like scheduling jobs, dispatching technicians, and generating invoices, which helps businesses save time and improve efficiency.
Improved Communication: The platform offers features such as real-time messaging and customer portals, which can help businesses improve communication with both their employees and customers.
Enhanced Visibility: simPRO provides businesses with real-time data and insights into their operations, which can help them make better decisions and improve their overall performance.
Mobile Access: With simPRO Mobile, technicians can access job information, update job status, and communicate with the office from their smartphones or tablets, even in remote locations.
Integrations: simPRO integrates with a variety of other business software, such as accounting and CRM systems, which can help businesses streamline their operations and improve data accuracy.
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Limited Customization: Users express frustration over the inflexibility of Kickserv to accommodate unique business workflows. For example, one user found it difficult to customize the platform to manage the specific equipment maintenance needs of their company.
Reporting Shortcomings: Kickserv's reporting features are perceived as basic and lacking depth. Users desire more comprehensive reporting capabilities to gain deeper insights into their field operations. For instance, a user highlighted the inability to generate reports that analyze technician performance based on specific metrics.
Mobile App Functionality: While Kickserv offers a mobile app, users report limitations in its functionality and user-friendliness. Some users find the app clunky and slow, impacting technician efficiency in the field. For example, a user mentioned difficulties with the app's GPS tracking feature, which hindered their ability to monitor technician location in real-time.
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Steep Learning Curve: The extensive features and functionalities can be overwhelming for new users, requiring significant time investment to master the platform effectively.
Customization Challenges: While simPRO offers customization options, they can be complex and may necessitate assistance from the support team or additional development work, potentially incurring extra costs.
Mobile App Limitations: The mobile app's functionality may not fully mirror the desktop version, leading to potential inconveniences for field technicians who rely on mobile access.
Cost Considerations: simPRO's pricing structure, particularly for larger teams or businesses with extensive needs, can be a significant investment, potentially exceeding budgets for smaller operations.
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Is your current Field Service Management software giving you a kick in the pants? If so, Kickserv might be the solution you're looking for. Kickserv is a cloud-based platform designed to streamline field service operations, offering features like scheduling, dispatching, tracking, and reporting. It also integrates with popular business systems such as CRM and ERP, providing a comprehensive solution. But how does it stack up against the competition? User reviews from the past year paint a largely positive picture of Kickserv. Many users praise its ease of use and affordability, especially for small to medium-sized businesses. The intuitive interface and straightforward features make it easy for teams to get up and running quickly, without extensive training. The mobile app is a standout feature, allowing technicians to manage jobs, track time, and collect payments on the go. Integration with QuickBooks is another major plus, ensuring seamless financial management. However, some users have reported occasional glitches and limitations in customization options. While Kickserv may not have all the bells and whistles of some higher-end competitors, its simplicity, affordability, and mobile capabilities make it a compelling choice for businesses looking for a reliable and user-friendly Field Service Management solution. Kickserv appears to be best suited for small to medium-sized businesses in service industries such as HVAC, plumbing, electrical, and landscaping. Its core features address the common pain points of these businesses, such as scheduling, dispatching, invoicing, and customer communication. The affordable pricing and scalability make it a practical choice for growing businesses. While larger enterprises with more complex needs may require a more robust solution, Kickserv offers a solid foundation for managing field service operations efficiently and effectively.

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simPRO has garnered positive feedback for its comprehensive features and user-friendly interface. Users appreciate its ability to streamline field service operations, from scheduling and dispatching to inventory management and reporting. The software's flexibility allows it to adapt to various business needs, making it suitable for industries such as construction, manufacturing, and healthcare. simPRO's reporting capabilities have been particularly praised, enabling businesses to gain valuable insights into their operations and make data-driven decisions. Compared to competitors, simPRO is often seen as a more affordable option without compromising on functionality. Users have noted that it offers a comparable feature set to more expensive software, making it a cost-effective solution for businesses of all sizes. The software's ease of use is another advantage, as it reduces the learning curve for new users and allows teams to quickly adopt the platform. However, some users have mentioned that simPRO's mobile app could benefit from further improvements to enhance its functionality and user experience. simPRO is well-suited for businesses seeking a comprehensive and affordable field service management solution. Its user-friendly interface, robust features, and reporting capabilities make it an ideal choice for organizations looking to optimize their field service operations and improve overall efficiency. The software's flexibility and scalability also make it suitable for businesses of all sizes and across various industries.

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