Kickserv vs Pricebook Plus

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Our analysts compared Kickserv vs Pricebook Plus based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Kickserv Software Tool

Product Basics

KickServ is a cloud-based solution that helps businesses manage bids and estimates, jobs, scheduling, dispatch, invoicing and tasks with a shared online calendar. Its customizable interface monitors and automates various aspects of operational workflows and business processes.

It connects field and administrative staff to clients, enhances customer satisfaction, maximizes productivity, increases sales and improves revenue.
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Pricebook Plus is a comprehensive software solution designed to streamline Field Service Management tasks. It excels in managing scheduling, dispatching, invoicing, and customer relationship management, making it particularly well-suited for service-based businesses such as HVAC, plumbing, and electrical services. The software's robust features include real-time job tracking, inventory management, and detailed reporting, which enhance operational efficiency and customer satisfaction.

Users appreciate the intuitive interface and the ability to customize workflows to fit specific business needs. The software's integration capabilities with other business tools further amplify its utility. Pricebook Plus stands out for its user-friendly design and the significant reduction in administrative overhead it offers. Pricing typically falls within a mid-range bracket, often based on the number of users or service calls, with options for monthly or annual payments.

Compared to similar products, Pricebook Plus is praised for its reliability and comprehensive feature set, making it a preferred choice for businesses aiming to optimize their field service operations.

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$47 Monthly, Freemium
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Tailored to your specific needs
$169/User, Monthly
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Tailored to your specific needs
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Chromebook
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On-Premise
Mobile
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Mobile

Product Assistance

Documentation
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Knowledge Base
24/7 Live Support
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Product Insights

  • Gain Operational Visibility: Get a 360-degree view of all critical business activities in real time to manage operations efficiently. 
  • Improve Communication: Communicate seamlessly with technicians, staff members and customers through instant messaging, emails and notifications. 
  • Minimize Paperwork: Minimize paperwork and save time by generating invoices and collecting signatures and payments electronically.  
  • Get Mobile Access: Get a fast and reliable iOS app for communication, invoicing and job management in the field.  
  • Leverage Data and Analytics: Access and analyze business-critical data in real time to make data-driven decisions. 
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  • Increased Efficiency: Streamline scheduling and dispatching to reduce downtime and improve productivity.
  • Enhanced Customer Satisfaction: Provide real-time updates and accurate ETAs to keep customers informed and happy.
  • Improved Resource Allocation: Optimize the use of field technicians and equipment to ensure maximum utilization.
  • Accurate Billing: Automate invoicing and ensure precise billing based on actual work completed and materials used.
  • Better Compliance: Maintain adherence to industry regulations and standards through automated compliance checks.
  • Data-Driven Decisions: Utilize comprehensive analytics and reporting to make informed business decisions.
  • Reduced Operational Costs: Minimize travel time and fuel expenses by optimizing routes and schedules.
  • Enhanced Communication: Facilitate seamless communication between field technicians and office staff for better coordination.
  • Scalability: Easily scale operations to accommodate business growth without compromising service quality.
  • Real-Time Tracking: Monitor the status and location of field technicians in real-time for better oversight.
  • Inventory Management: Keep track of inventory levels and ensure that necessary parts and tools are always available.
  • Customizable Workflows: Tailor workflows to meet the specific needs of your business and improve operational efficiency.
  • Enhanced Accountability: Track technician performance and job completion rates to ensure accountability and continuous improvement.
  • Reduced Paperwork: Digitize forms and documentation to reduce manual paperwork and streamline administrative tasks.
  • Proactive Maintenance: Schedule regular maintenance tasks to prevent equipment failures and reduce downtime.
  • Customer Self-Service: Allow customers to book appointments and track service status through a user-friendly portal.
  • Integration Capabilities: Seamlessly integrate with other business systems for a unified and efficient workflow.
  • Mobile Access: Enable field technicians to access job details, update statuses, and capture signatures on the go.
  • Enhanced Safety: Implement safety protocols and ensure compliance with health and safety regulations.
  • Cost Transparency: Provide customers with clear and transparent pricing to build trust and avoid disputes.
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  • Scheduling: Create and schedule one-time, recurring and maintenance work order requests with a one-click scheduling feature. Assign jobs to field technicians automatically based on factors like competency, distance, service rating and more. 
  • Dispatch and Routing: Send alerts to field technicians about assigned work order requests, along with dispatch directions and route instructions. Routing is synced with GPS tracking to optimize time and fuel costs in real time. 
  • GPS Tracking: Optimize field operations in real time with GPS tracking and get real-time location-based updates for check-in, check-out and status updates. 
  • Time Tracking: Manage employee timesheets for each project, record labor costs for seamless payroll processing and eliminate manual timesheet errors and payment discrepancies. 
  • Electronic Signature: Capture client signatures with touch-enabled devices for approvals, invoices, feedback forms and more. 
  • Estimates: Create and share estimates using pre-built templates.  
  • Invoices: Create and share customizable individual or group invoices using pre-built templates. Track sent invoices for timely payments and follow-up on past due invoices. 
  • Online Payments: Enable instant payments through online card processing. Save customer debit and credit card details for future use.  
  • Expense Tracking: Keep track of single or recurring expenses, along with expense type, description, usage records and vendor information. 
  • Document Management: Capture, store and share images, diagrams, notes, field reports and graphs with back-office staff and clients over job reports. 
  • Service History Management: Maintain and access service history records for each customer along with details like address, order requests, resources used, photos and invoices. 
  • Customer Portal: Let customers submit work order requests, view open jobs, access invoices, pay bills and check service history with a branded customized self-service portal. 
  • Instant Messaging: Share crucial information with field staff using built-in instant messaging. Schedule and send automated SMS reminders to customers for quotes, estimates, invoices, site visits, reviews and feedback. 
  • Integrations: Gain access to automated two-way sync with popular business software such as QuickBooks, Stripe, Xero, Mailchimp, Customer Lobby and more. Plug in custom integrations through an open API. 
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  • Comprehensive Pricebook Management: Easily manage and update pricing for all services and products in one centralized location.
  • Customizable Service Packages: Create tailored service packages to meet specific customer needs, enhancing service flexibility.
  • Real-Time Updates: Ensure all team members have access to the latest pricing and service information with instant updates.
  • Integration with Field Service Software: Seamlessly integrate with existing field service management tools to streamline operations.
  • Automated Pricing Rules: Set up automated rules for discounts, markups, and special pricing scenarios to maintain consistency.
  • Detailed Reporting and Analytics: Generate comprehensive reports to analyze pricing trends, service profitability, and customer preferences.
  • Mobile Access: Access and update the pricebook from any mobile device, ensuring field technicians have the information they need on the go.
  • Customer-Specific Pricing: Offer personalized pricing for different customer segments, enhancing customer satisfaction and loyalty.
  • Inventory Management Integration: Link with inventory systems to ensure accurate pricing based on current stock levels and availability.
  • Secure Data Management: Protect sensitive pricing information with robust security measures and user access controls.
  • Multi-Currency Support: Handle pricing in various currencies to accommodate international customers and operations.
  • Historical Data Tracking: Keep track of historical pricing changes and service adjustments for audit and analysis purposes.
  • User-Friendly Interface: Navigate and manage the pricebook with an intuitive and easy-to-use interface designed for efficiency.
  • Customer Feedback Integration: Incorporate customer feedback directly into the pricebook to refine and improve service offerings.
  • Training and Support: Access comprehensive training resources and support to ensure effective use of the software.
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Product Ranking

#63

among all
Field Service Management Software

#89

among all
Field Service Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Kickserv
Pricebook Plus
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Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 86 93 74 69 24 77 81 30 69 71 98 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 678 reviews
Excellent User Sentiment 4 reviews
88%
of users recommend this product

Kickserv has a 'great' User Satisfaction Rating of 88% when considering 678 user reviews from 3 recognized software review sites.

100%
of users recommend this product

Pricebook Plus has a 'excellent' User Satisfaction Rating of 100% when considering 4 user reviews from 1 recognized software review sites.

5.0 (14)
n/a
4.38 (332)
5.0 (4)
4.4 (332)
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Awards

No awards.

Pricebook Plus stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Streamlined Scheduling and Dispatching: Kickserv simplifies the scheduling process, allowing businesses to efficiently manage their technicians and optimize routes for faster service delivery.
Improved Communication: The platform facilitates seamless communication between office staff, technicians, and customers, ensuring everyone stays informed throughout the service lifecycle.
Enhanced Customer Satisfaction: Kickserv empowers businesses to deliver exceptional customer experiences by providing timely updates, online booking options, and convenient payment processing.
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Easy to Use: Users find the interface intuitive and easy to navigate, even for those new to field service management software. They appreciate the straightforward setup and the ability to quickly find the information they need.
Streamlined Scheduling: Pricebook Plus helps businesses optimize their scheduling by providing a clear view of technician availability, service requests, and customer locations. This allows for efficient dispatching and reduces wasted time.
Improved Communication: The platform facilitates seamless communication between technicians, dispatchers, and customers. Users appreciate the ability to send updates, track progress, and resolve issues quickly.
Mobile-Friendly: Pricebook Plus offers a mobile app that allows technicians to access important information and complete tasks on the go. This enhances productivity and reduces reliance on desktop computers.
Reporting and Analytics: The software provides valuable insights into business performance through detailed reports and analytics. Users can track key metrics, identify areas for improvement, and make data-driven decisions.
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Limited Customization: Users express frustration over the inflexibility of Kickserv to accommodate unique business workflows. For example, one user found it difficult to customize the platform to manage the specific equipment maintenance needs of their company.
Reporting Shortcomings: Kickserv's reporting features are perceived as basic and lacking depth. Users desire more comprehensive reporting capabilities to gain deeper insights into their field operations. For instance, a user highlighted the inability to generate reports that analyze technician performance based on specific metrics.
Mobile App Functionality: While Kickserv offers a mobile app, users report limitations in its functionality and user-friendliness. Some users find the app clunky and slow, impacting technician efficiency in the field. For example, a user mentioned difficulties with the app's GPS tracking feature, which hindered their ability to monitor technician location in real-time.
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Limited Customization: Pricebook Plus doesn't allow for much flexibility in setting up pricing structures, making it difficult to accommodate unique service needs or complex pricing models. For example, if you need to offer discounts based on specific customer segments or service bundles, you might find yourself limited by the available options.
Lack of Integration: Pricebook Plus can be challenging to integrate with other systems, especially if you're using a variety of software for your field service operations. This can lead to data silos and manual workarounds, which can be time-consuming and error-prone. For instance, if you need to sync pricing data with your CRM or inventory management system, you might encounter difficulties.
Steep Learning Curve: Pricebook Plus can be complex to learn and use, especially for users who are not familiar with Salesforce. This can lead to frustration and slow adoption, particularly for field technicians who need to quickly access and understand pricing information. For example, navigating the interface and understanding the various pricing options can be a challenge for new users.
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Is your current Field Service Management software giving you a kick in the pants? If so, Kickserv might be the solution you're looking for. Kickserv is a cloud-based platform designed to streamline field service operations, offering features like scheduling, dispatching, tracking, and reporting. It also integrates with popular business systems such as CRM and ERP, providing a comprehensive solution. But how does it stack up against the competition? User reviews from the past year paint a largely positive picture of Kickserv. Many users praise its ease of use and affordability, especially for small to medium-sized businesses. The intuitive interface and straightforward features make it easy for teams to get up and running quickly, without extensive training. The mobile app is a standout feature, allowing technicians to manage jobs, track time, and collect payments on the go. Integration with QuickBooks is another major plus, ensuring seamless financial management. However, some users have reported occasional glitches and limitations in customization options. While Kickserv may not have all the bells and whistles of some higher-end competitors, its simplicity, affordability, and mobile capabilities make it a compelling choice for businesses looking for a reliable and user-friendly Field Service Management solution. Kickserv appears to be best suited for small to medium-sized businesses in service industries such as HVAC, plumbing, electrical, and landscaping. Its core features address the common pain points of these businesses, such as scheduling, dispatching, invoicing, and customer communication. The affordable pricing and scalability make it a practical choice for growing businesses. While larger enterprises with more complex needs may require a more robust solution, Kickserv offers a solid foundation for managing field service operations efficiently and effectively.

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User reviews suggest that Pricebook Plus is a solid choice for businesses looking for a user-friendly and affordable field service management solution. Users consistently praise the software's ease of use, particularly for creating quotes and estimates. They appreciate the intuitive interface and the ability to quickly generate proposals with multiple options, which saves them time and effort. Pricebook Plus also shines in its customer support, with users highlighting the responsiveness and helpfulness of the team. They are impressed by the team's willingness to go above and beyond to resolve issues and provide personalized assistance. This level of support is crucial for businesses that rely on their software to operate efficiently. However, some users have expressed a desire for more customization options. They would like to be able to tailor certain features to their specific needs and workflows. While Pricebook Plus offers a good range of features, it may not be the perfect fit for businesses with highly specialized requirements. Despite these minor drawbacks, Pricebook Plus is a strong contender in the field service management market. It is particularly well-suited for small to medium-sized businesses that need a reliable and affordable solution to manage their operations. The software's ease of use, robust features, and exceptional customer support make it a valuable asset for any field service business looking to streamline their processes and improve their efficiency.

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