Jobber vs Pricebook Plus

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Our analysts compared Jobber vs Pricebook Plus based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Jobber is a field service management (FSM) solution designed for small businesses with under 50 employees. Tools like automated follow-up texts and emails, and route optimization, help field service technicians overcome common challenges like missed follow-ups and delays caused by traffic.

It's ideal for teams that want to improve their customer communication and satisfaction with on-the-way texts, job notes, saved payment methods and flexible scheduling. Key benefits include simplifying job management by automatically converting quotes into jobs (and then generating invoices), managing project expenses, streamlining payments and tracking employee time. Plus, it’s available in Spanish.

User reviews praise how easy it is to get started on the app, even without technical knowledge and how visually simple the design is to find what you need, from timesheets to schedules. In contrast, some users have experienced app slowness and lengthy wait times for customer support.

Pricing is broken into monthly or annual plans. It varies depending on the number of users and features:
  • 1 user: $19/mo
  • Up to 5 users: $89/mo
  • Up to 15 users: $149/mo
  • Individual users can be added to any package for $29/mo
There's also a free trial for 14 days that doesn't require a credit card.

Pros
  • User-friendly platform
  • Easy Scheduling
  • Mobile-friendly
  • Friendly customer support
  • Easy invoicing and payments
  • Detailed reports and client histories
Cons
  • Limited customization
  • Time tracking only available on select plans
  • Requires internet connection
  • Limited integrations
  • Slow customer support response time
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Pricebook Plus is a comprehensive software solution designed to streamline Field Service Management tasks. It excels in managing scheduling, dispatching, invoicing, and customer relationship management, making it particularly well-suited for service-based businesses such as HVAC, plumbing, and electrical services. The software's robust features include real-time job tracking, inventory management, and detailed reporting, which enhance operational efficiency and customer satisfaction.

Users appreciate the intuitive interface and the ability to customize workflows to fit specific business needs. The software's integration capabilities with other business tools further amplify its utility. Pricebook Plus stands out for its user-friendly design and the significant reduction in administrative overhead it offers. Pricing typically falls within a mid-range bracket, often based on the number of users or service calls, with options for monthly or annual payments.

Compared to similar products, Pricebook Plus is praised for its reliability and comprehensive feature set, making it a preferred choice for businesses aiming to optimize their field service operations.

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$19 Monthly, single user
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$169/User, Monthly
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Tailored to your specific needs
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
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Videos
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Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Simplify Job Management: Better handle your quotes, schedules, invoices and payments. Cut out redundant entries and errors by entering information once and seamlessly converting it from quote to job to invoice automatically. Attach notes.
  • Improve Client Relationships: Access client, job and billing details anytime, anywhere, enabling quicker answers to common questions and seamless information retrieval. Keep previous client info handy, including past quotes, jobs, invoices and billing history. Reduce no-shows with booking alerts and customer email confirmations.
  • Monitor Expenses: Manage project costs remotely by uploading receipts and ensuring timely record updates for purchased materials.
  • Streamline Payments: Streamline recurring work payments by automatically generating and charging invoices for completed jobs and using your client's saved credit card information.
  • Integrations:Handle payments and card details directly through Jobber Payments, or use available integrations with Square, Paypal Express and Stripe.
  • Track Time: Clock in and out on the go, leading to more accurate timesheets and payroll. You can also opt to track your employees' time with location timers automatically. GPS tracking additionally helps assign any last-minute jobs to the closest available technician.
  • Work On-the-Go: Coordinate with field staff, facilitate job updates, invoice creation and collecting payments in the field with iOS and Android apps.
  • Foster Improvements: Strengthen customer relationships and enhance performance by following each job with a thank-you and feedback survey to identify top team members and discover key insights for improving future jobs.
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  • Increased Efficiency: Streamline scheduling and dispatching to reduce downtime and improve productivity.
  • Enhanced Customer Satisfaction: Provide real-time updates and accurate ETAs to keep customers informed and happy.
  • Improved Resource Allocation: Optimize the use of field technicians and equipment to ensure maximum utilization.
  • Accurate Billing: Automate invoicing and ensure precise billing based on actual work completed and materials used.
  • Better Compliance: Maintain adherence to industry regulations and standards through automated compliance checks.
  • Data-Driven Decisions: Utilize comprehensive analytics and reporting to make informed business decisions.
  • Reduced Operational Costs: Minimize travel time and fuel expenses by optimizing routes and schedules.
  • Enhanced Communication: Facilitate seamless communication between field technicians and office staff for better coordination.
  • Scalability: Easily scale operations to accommodate business growth without compromising service quality.
  • Real-Time Tracking: Monitor the status and location of field technicians in real-time for better oversight.
  • Inventory Management: Keep track of inventory levels and ensure that necessary parts and tools are always available.
  • Customizable Workflows: Tailor workflows to meet the specific needs of your business and improve operational efficiency.
  • Enhanced Accountability: Track technician performance and job completion rates to ensure accountability and continuous improvement.
  • Reduced Paperwork: Digitize forms and documentation to reduce manual paperwork and streamline administrative tasks.
  • Proactive Maintenance: Schedule regular maintenance tasks to prevent equipment failures and reduce downtime.
  • Customer Self-Service: Allow customers to book appointments and track service status through a user-friendly portal.
  • Integration Capabilities: Seamlessly integrate with other business systems for a unified and efficient workflow.
  • Mobile Access: Enable field technicians to access job details, update statuses, and capture signatures on the go.
  • Enhanced Safety: Implement safety protocols and ensure compliance with health and safety regulations.
  • Cost Transparency: Provide customers with clear and transparent pricing to build trust and avoid disputes.
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  • Scheduling: Jobber automatically schedules jobs based on your preferences, including service descriptions, estimated prices and time durations. Save time by empowering customers to book appointments online. Facilitate better employee schedule management by specifying the earliest availability and buffer times.  
  • Dispatching and Route Planning:  Assign last-minute jobs to the nearest team member, reducing wait times and increasing fuel efficiency. After selecting your starting point, Jobber maps out the most efficient routes with GPS tracking. Stay in the loop with instant notifications and turn-by-turn directions for new jobs or cancellations.  
  • Centralized Information: View on-site instructions, required job forms and checklists to avoid missed steps and ensure effective job completions. Add notes, photos and files to client profiles for future reference and to help build better customer support. Access salary guides to stay on top of current data by state, experience level and job title. 
  • Calendar: Reschedule or reassign jobs with the handy drag-and-drop feature. Choose from five views and use color coding to organize and personalize your tasks. 
  • Invoicing: Compile multiple jobs, then generate and send invoices with a few simple clicks via batch invoicing. Digital invoices are available to send via text or email. Personalize invoices with your branding, contact info and disclaimer. Reduce late or missed invoices with prompts for when it's time to send invoices, either after a visit, completed job or monthly. Send customers email or text follow-ups automatically to remind them of any outstanding invoices. 
  • Payments: Enable online invoice payments that deposit into bank accounts within minutes, including on weekends and holidays, to help your employees get paid faster than with traditional checks. Manage customer relationships with access to previous quotes, job details and billing history. 
  • QuickBooks Integration: Reduce double-entrees and streamline accounting with QuickBooks. Keep all data related to customers, timesheets, invoices and payments up to date.  
  • Time Tracking: Track your time with the flexibility to clock in and out from anywhere. Ensure accurate invoicing and timesheets with automatic time tracking via location timers. Enable time-tracking reminders when workers approach job sites or client homes by setting location timers to reminder mode and start or stop timers with a simple tap. 
  • Expense Tracking: Record expense dates, amounts and employee info. Use pre-built expense reports to simplify filtering, view payroll expenses and categorize them to identify spending patterns for planning future jobs. Capture and add receipt photos to your expense log on the mobile app. Reduce errors by automating reimbursable expenses and marking them as paid. 
  • Team Permissions: Add, deactivate and edit users. Set up permission levels based on roles, including limited worker, worker, dispatcher, manager and admin to control data access. Customize user permissions settings to fit your needs.  
  • Client Manager: Ensure your customer's info is always up-to-date with customizable client profiles. Access key details from the office or on the road, including job histories and communication histories like previous texts and emails. 
  • Online Booking: Empower customers to book appointments online, including through social media. They can fill out a form for services they need, preferred time and date, and from there, jobs show up on your schedule. Set limits on service areas near you, your availability and the maximum distance you'll cover between appointments. Managers can also assign jobs to specific team members. 
  • Job Forms: Streamline your work by completing job forms and uploading on-site photos for record-keeping. The app also guides you through every step of your workflow, including job instructions, checklists and customer follow-ups. 
  • Client Hub: Provide clients with a self-serve portal for sending online work requests and checking, changing and approving quotes. Clients can track appointment details, pay invoices, add tips and share feedback via surveys.  
  • Automated Communication: Reduce no-shows and frustration from miscommunication with customizable on-my-way texts and automated reminders and follow-ups. Templates are available to ensure your customer emails and texts are always prompt and professional.  
  • Quote Management: Create professional, branded, customizable quotes right from your mobile device. Send quotes by email and text message. Clients can remotely view and approve quotes. Get notified when customers view quotes and automate follow-up emails or texts for unanswered quotes.  
  • Credit Card Processing: Facilitate payments in-person or online for one-off jobs and automatically charge customers' saved cards for recurring jobs. For U.S. clients, there's also a Jobber card reader for in-person credit and debit card payments. The processing fee starts at 2.9% (and 30¢ per transaction).  
  • Task Automation: Integrate with Zapier to automate routine tasks and foster a more seamless workflow with 1500+ web apps, including welcome emails via Gmail and getting feedback with SurveyMonkey.  
  • Email and Postcard Marketing: Connect your client list with your Mailchimp account and streamline sending everyone emails and postcards (also helping reduce duplicate or missed messages from manually reaching out). Get assistance with marketing your services and reach new customer prospects via Facebook and Instagram ads.  
  • Booking Assistance: With Google's Local Services Ads, new and potential customers can schedule appointments in your calendar through a Google search. 
  • Reporting: ­­­Get over 20 built-in reports, including financial reports with projected incomes, transaction histories, invoice details, payroll and expenses. Export reports and automatically get them sent to your employees' inboxes. 
  • Mobile App: Schedule jobs, create invoices and stay in the loop on schedule changes, client messages and booking requests with push notifications. Use the quick create menu to add new items and build client profiles, track expenses, and generate work requests, tasks and quotes, accessible from nearly every screen in the app to save time.  
  • Chemical Tracking: Select your service address, specific job and the date and time to track chemicals. Add current weather conditions and additional relevant info as needed. Access a chemicals list to view all tracked chemicals and sort through your list by client, date or employee. Download reports via CSV. There's additionally a section for quick facts about chemicals. (Note: This feature is currently not available in the mobile app and is only available on select plans). 
  • Business and Consumer Financing: Provide customers with financing options like monthly installment payments through Wisetack. Additionally, leverage Stripe to streamline secure quick payments at job sites or online.  
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  • Comprehensive Pricebook Management: Easily manage and update pricing for all services and products in one centralized location.
  • Customizable Service Packages: Create tailored service packages to meet specific customer needs, enhancing service flexibility.
  • Real-Time Updates: Ensure all team members have access to the latest pricing and service information with instant updates.
  • Integration with Field Service Software: Seamlessly integrate with existing field service management tools to streamline operations.
  • Automated Pricing Rules: Set up automated rules for discounts, markups, and special pricing scenarios to maintain consistency.
  • Detailed Reporting and Analytics: Generate comprehensive reports to analyze pricing trends, service profitability, and customer preferences.
  • Mobile Access: Access and update the pricebook from any mobile device, ensuring field technicians have the information they need on the go.
  • Customer-Specific Pricing: Offer personalized pricing for different customer segments, enhancing customer satisfaction and loyalty.
  • Inventory Management Integration: Link with inventory systems to ensure accurate pricing based on current stock levels and availability.
  • Secure Data Management: Protect sensitive pricing information with robust security measures and user access controls.
  • Multi-Currency Support: Handle pricing in various currencies to accommodate international customers and operations.
  • Historical Data Tracking: Keep track of historical pricing changes and service adjustments for audit and analysis purposes.
  • User-Friendly Interface: Navigate and manage the pricebook with an intuitive and easy-to-use interface designed for efficiency.
  • Customer Feedback Integration: Incorporate customer feedback directly into the pricebook to refine and improve service offerings.
  • Training and Support: Access comprehensive training resources and support to ensure effective use of the software.
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Product Ranking

#33

among all
Field Service Management Software

#89

among all
Field Service Management Software

Find out who the leaders are

Analyst Rating Summary

74
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98
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74
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Jobber
Pricebook Plus
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Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 98 100 74 69 20 70 79 58 69 81 89 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 617 reviews
Excellent User Sentiment 4 reviews
91%
of users recommend this product

Jobber has a 'excellent' User Satisfaction Rating of 91% when considering 617 user reviews from 2 recognized software review sites.

100%
of users recommend this product

Pricebook Plus has a 'excellent' User Satisfaction Rating of 100% when considering 4 user reviews from 1 recognized software review sites.

4.53 (600)
5.0 (4)
4.75 (17)
n/a

Awards

SelectHub research analysts have evaluated Jobber and concluded it earns best-in-class honors for Customer Management. Jobber stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Customer Management Award

Pricebook Plus stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Getting Started: Generally, users found Jobber easy to set up and user-friendly.
Reduces Unpaid Invoices: Users found payment reminders helpful.
Customer Communication: Users enjoyed automated follow-ups for clients, reducing late responses and incomplete jobs.
Scheduling Flexibility: Users could easily add jobs and move schedules as needed, also enjoying the notes function for added transparency.
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Easy to Use: Users find the interface intuitive and easy to navigate, even for those new to field service management software. They appreciate the straightforward setup and the ability to quickly find the information they need.
Streamlined Scheduling: Pricebook Plus helps businesses optimize their scheduling by providing a clear view of technician availability, service requests, and customer locations. This allows for efficient dispatching and reduces wasted time.
Improved Communication: The platform facilitates seamless communication between technicians, dispatchers, and customers. Users appreciate the ability to send updates, track progress, and resolve issues quickly.
Mobile-Friendly: Pricebook Plus offers a mobile app that allows technicians to access important information and complete tasks on the go. This enhances productivity and reduces reliance on desktop computers.
Reporting and Analytics: The software provides valuable insights into business performance through detailed reports and analytics. Users can track key metrics, identify areas for improvement, and make data-driven decisions.
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Scheduling Limitations: The scheduling function left some users wanting more types to choose from, like bi-weekly or monthly.
Navigating the App: Some users experienced a learning curve when setting up payments.
Mobile App Issues: Some users experienced duplicate invoices when using the mobile app.
Customer Support Responsiveness: Some customers reported waiting days to weeks for resolution from customer support.
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Limited Customization: Pricebook Plus doesn't allow for much flexibility in setting up pricing structures, making it difficult to accommodate unique service needs or complex pricing models. For example, if you need to offer discounts based on specific customer segments or service bundles, you might find yourself limited by the available options.
Lack of Integration: Pricebook Plus can be challenging to integrate with other systems, especially if you're using a variety of software for your field service operations. This can lead to data silos and manual workarounds, which can be time-consuming and error-prone. For instance, if you need to sync pricing data with your CRM or inventory management system, you might encounter difficulties.
Steep Learning Curve: Pricebook Plus can be complex to learn and use, especially for users who are not familiar with Salesforce. This can lead to frustration and slow adoption, particularly for field technicians who need to quickly access and understand pricing information. For example, navigating the interface and understanding the various pricing options can be a challenge for new users.
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Jobber, a popular field service management software, caters to businesses operating on the go. It’s suitable for small or medium sized teams and larger companies with dispersed technicians, though the pricing structure may be less ideal for smaller start-ups. Its standout features include online booking, automated reminders and follow-ups, scheduling, dispatching and route optimization. The software also facilitates email marketing through Mailchimp, enabling users to reach their client base effectively and even assisting in customer prospecting via Facebook and Instagram ads. Additionally, Jobber offers booking assistance through Google's Local Services Ads, allowing customers to schedule appointments directly through a Google search.The mobile app enhances flexibility by allowing users to schedule jobs, create invoices and stay updated on schedule changes, client messages and booking requests with push notifications.Users commend Jobber for its user-friendly interface, effective payment reminders and scheduling flexibility. However, some users report drawbacks, including limitations in the scheduling function, a learning curve, duplicate invoices and delays in customer support responsiveness. Additionally, Jobber is more expensive than some of its competitors.Overall, Jobber is a comprehensive FSM solution providing a range of features for efficiency and better customer communication.

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User reviews suggest that Pricebook Plus is a solid choice for businesses looking for a user-friendly and affordable field service management solution. Users consistently praise the software's ease of use, particularly for creating quotes and estimates. They appreciate the intuitive interface and the ability to quickly generate proposals with multiple options, which saves them time and effort. Pricebook Plus also shines in its customer support, with users highlighting the responsiveness and helpfulness of the team. They are impressed by the team's willingness to go above and beyond to resolve issues and provide personalized assistance. This level of support is crucial for businesses that rely on their software to operate efficiently. However, some users have expressed a desire for more customization options. They would like to be able to tailor certain features to their specific needs and workflows. While Pricebook Plus offers a good range of features, it may not be the perfect fit for businesses with highly specialized requirements. Despite these minor drawbacks, Pricebook Plus is a strong contender in the field service management market. It is particularly well-suited for small to medium-sized businesses that need a reliable and affordable solution to manage their operations. The software's ease of use, robust features, and exceptional customer support make it a valuable asset for any field service business looking to streamline their processes and improve their efficiency.

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Screenshots

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