Home > Field Service Management Software > Housecall Pro > Housecall Pro vs WorkWave Route Manager

Housecall Pro vs WorkWave Route Manager

Last Updated: November 18th, 2024

Our analysts compared Housecall Pro vs WorkWave Route Manager based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

Housecall Pro, sometimes referred to as HCP, is a service industry and fieldwork software solution that exists both as a cloud and mobile application.

It helps users do away with pen and paper bookkeeping by streamlining essential back-office tasks. It also takes standard field service workflows and integrates them into its mobile and cloud-based applications.

WorkWave Route Manager is a cloud-based solution that helps users manage fleets, plan routes, track drivers and stay connected with staff and customers. It automatically plans routes and delivery schedules based on time constraints, vehicle load limits, layovers and estimated mileage and costs.

Suited for professionals in logistics, transportation and last-mile delivery businesses, it offers real-time alerts and notifications, along with GPS tracking that enables smarter routing, better fleet management and improved operational efficiency.

$49 Annual, monthly

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Tailored to your specific needs

$54/Vehicle, Monthly

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Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

A Full-Featured Product: Run and streamline all aspects of a field service business with an ‘all-in-one’ product.
Competitive Cost: Reduce overhead expenses and software installation fees with comparatively low priced software, starting at just $19.99 per month.
Better Serves Customers: Handle a myriad of field and back-office tasks, boosting customer satisfaction and securing the user’s revenue stream in an easy and cost-effective manner.
Replaces Cumbersome Back-Office Tasks: Manage cumbersome and repetitive back-office tasks such as billing, scheduling and bookkeeping at one place, reducing the need for archaic technologies like spreadsheets or pen and paper.

Streamlined Operations: Streamline operations by profiling fleets and drivers, routing maps and automating invoices through QuickBooks integration, saving manual hours.
Complete Visibility: Get complete visibility into daily operations by planning routes, managing orders and tracking locations as well as estimated arrivals through GPS.
Enhanced Customer Satisfaction: With real-time GPS tracking, notify customers of order locations and estimated delivery time. Establishing clear communication leads to better services and customer satisfaction.
Optimized Routes: Plan routes for order deliveries in advance and track them in real-time to optimize for the best fuel efficiency and improve delivery times.
Improved ROI: Maximize resource utilization at lesser costs, plan better for supply and demand while improving ROI with automated routing, accounting integration and better order management.
Mobile Application for Drivers: With the 360 Driver mobile app, drivers can view routes in real time and track successful deliveries with barcode scanning.

Android and iOS: Equip technicians with mobile apps that have cross-platform compatibility across iPhone and Android devices.
Low Processing Rates: Process payments quickly and efficiently and pay comparatively small processing fees. The average processing fee ranges from 1.5% to 3.5% in other industries.
Message Customers: Allow field technicians to send “on my way” messages, pull up customer histories, book and pay via text, with a built-in mobile communications system.
Fast Customer Onboarding: Get assistance in onboarding new customers, managing accounts, handling payment, scheduling, emailing and marketing while saving up to 15 hours per week.
Book Directly Online: Enable customers to book appointments online from the business website, Facebook page, Google page and more.
Website Builder: Get a free, custom website that is deeply integrated with the software.
Advanced Payment Features: Streamline money management with advanced features such as instant pay, money management, QuickBooks integrations, billing, expense cards and more.

Profile Management: Create depots to streamline operations. Vehicle and driver profiles, as well as routes and guidelines, can be built, tracked and followed for seamless operational efficiency.
Order Management: Sync orders manually or automate the entire process to import orders, build and update routes, notify drivers for pickups and deliveries and speed up the order fulfillment process.
Route Planner: Automate the entire route planning process by generating the best route based on orders and customer requests, as well as the company’s rules, SLAs and guidelines for route planning. Get provisions for building and modifying plans manually with a drag-and-drop framework.
Mobile Dispatch Management: Keep drivers and technicians updated through real-time notifications about daily schedules and updated routes sent on their mobile devices.
Arrival and Departure Notifications: Leverage automated notifications to keep customers informed from dispatch to arrival with live tracking links and ETAs.
GPS Tracker: Get real-time visibility of drivers and bread-crumb trails with GPS tracking. Update routes and set up geofencing to restrict certain locations. Send real-time and instantaneous notifications to drivers for seamless and efficient coordination.
Quickbooks Integration: Keep track of finances and manage invoicing and payment in the field with QuickBooks integration.
Analytics: Get pre-built and custom data-driven reports on important business aspects like cost-benefit analysis, driver productivity and more, to evaluate and iterate business and operational plans.

Product Ranking

#1

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Field Service Management Software

#19

among all
Field Service Management Software

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Analyst Rating Summary

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User Sentiment Summary

94%

of users recommend this product

Housecall Pro has a 'excellent' User Satisfaction Rating of 94% when considering 5185 user reviews from 5 recognized software review sites.

86%

of users recommend this product

WorkWave Route Manager has a 'great' User Satisfaction Rating of 86% when considering 83 user reviews from 2 recognized software review sites.

5.0 (11)

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4.3 (90)

4.3 (43)

4.72 (2661)

4.3 (40)

4.7 (2420)

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5.0 (3)

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Awards

Synopsis of User Ratings and Reviews

User Friendly: 100% of the users who mention ease of use recommend the software for its user-friendliness.

Customer and Tech Support: Nearly 82% of the users who talk about customer and tech support laud their promptness and friendly demeanor.

QuickBooks Integration: Seamless QuickBooks integration makes finance and accounting operations easy to manage, as noted by about 77% of the users who refer to integrations.

Scheduling and Dispatching: The ease of scheduling and dispatching streamlines logistics and service delivery for almost 90% of the users who mention the feature.

Customer Communications: More than 96% of users who talk about customer communications concur that prompt communication and regular updates improve customer satisfaction.

Implementation, Onboarding and Training: Nearly 82% of the users who mention implementation, onboarding and training were pleased with its migration assistance and user adaptation level.

Routing: Nearly 86% of users who mention routing recommend the ease of route planning with the software.

Support: About 67% of users who talk about support concur that the customer and technical support is easy to reach, fast to respond and extremely helpful.

Data Management: Its smooth data transfer and management is praised by 60% of users who mention it.

GPS Tracking: Approximately 80% of users who refer to GPS tracking say that the feature comes in handy for real-time operational management and coordination.

User Onboarding: Nearly 75% of users who mention user onboarding agree that it is easy to adapt to and learn this software, especially with reliable onboarding training and support.

360 Driver Mobile App: Real-time routing, interstaff and client communication offered by the 360 Driver mobile app is recommended by 100% of users who refer to it.

Customization: About 80% of the users who mention a lack customized workflows and processes wish those features would be added.

Glitches: 100% of the users who refer to glitches note that the software has occasional glitches and data lags, resulting in delays and redundancy.

Reporting: Limited reporting capabilities and lack of customized reports are noted by about 57% of the users who mention the feature.

Glitches: As many as 67% of users who talk about glitches note that the app and software are prone to occasional freezing and lag.

Cost: High subscription costs can be a dissuading factor, as noted by 100% of users who mention the software’s pricing.

Reports: Nearly 100% of users who refer to the reporting feature agree that the reports are limited in nature and leave a lot of analytical work to be done manually by users.

Housecall Pro is a user-friendly solution for field service businesses to manage scheduling, dispatching and customer communications. Its seamless integration with QuickBooks also assists with finance and accounting operations, making it a well-rounded product. Similarly, its prompt customer and technical support, as well as implementation and onboarding support, are lauded by users. However, its lack of customization, limited reporting functionality and occasional data lags and glitches need more work.

WorkWave Route Manager is a cloud-based solution for field service professionals to optimize their routing and operational flow. Its effortless onboarding, smooth data management and stellar support are lauded by users. Similarly, GPS tracking and the Driver app are also considered to be particularly helpful with timely deliveries and seamless coordination. However, the cost of the software is a bit steep. Moreover, limited reporting capabilities and occasional glitches need to be addressed.

Screenshots

Top Alternatives in Field Service Management Software

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Workiz

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Head-to-Head Comparison

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FAQ

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