FieldEdge vs ServicePower

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Our analysts compared FieldEdge vs ServicePower based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

FieldEdge Software Tool

Product Basics

FieldEdge, formerly dESCO, is a cloud-based solution that offers scheduling and transportation, payments, flat rate and ESC capabilities. It enables contractors to track, manage and streamline operations in real time. Its in-office inclusions include a smart dashboard with work order details and map-based scheduling.

Its performance dashboards offer in-depth sales insights and service agreements, program management, automated agreements and technician profitability modules. It assists with customer management and QuickBooks integration and provides on-field resources like price presentation, quotes and invoicing and a mobile CRM.
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ServicePower is a comprehensive software solution designed to streamline Field Service Management tasks. It is particularly well-suited for businesses looking to optimize their field service operations, from small enterprises to large corporations. The software offers significant benefits including improved scheduling efficiency, enhanced customer satisfaction, and increased operational visibility. Among its most popular features are intelligent scheduling, mobile workforce management, and real-time updates, which collectively help businesses manage their field service tasks more effectively. When compared to similar products, users often highlight ServicePower's user-friendly interface and its ability to integrate seamlessly with existing systems, which enhances its appeal. Pricing considerations for ServicePower typically involve a range based on the size of the business and specific needs, with payment options that may include monthly or annual subscriptions. This flexibility in pricing ensures that businesses can find a plan that suits their budget and service management requirements.

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$100/User, Monthly
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$200/User, Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Streamlined Operations: FieldEdge simplifies the management of dispatch tasks, enabling businesses to efficiently allocate resources and respond to service requests promptly, leading to improved operational efficiency.
  • Enhanced Customer Satisfaction: By ensuring timely and effective service delivery, FieldEdge helps businesses meet customer expectations, fostering loyalty and encouraging positive reviews.
  • Increased Productivity: Automating scheduling and dispatch processes reduces manual effort, allowing staff to focus on higher-value activities and complete more tasks in less time.
  • Real-Time Visibility: FieldEdge provides real-time updates on job status and technician locations, enabling better decision-making and the ability to address issues as they arise.
  • Improved Communication: The software facilitates seamless communication between dispatchers, technicians, and customers, ensuring everyone is informed and reducing the likelihood of misunderstandings.
  • Comprehensive Reporting: With FieldEdge, businesses can generate detailed reports on various aspects of their operations, such as job completion rates and technician performance, aiding in strategic planning and performance improvement.
  • Scalability: FieldEdge is designed to grow with your business, easily accommodating an increasing volume of service requests and expanding service offerings without compromising on performance.
  • Cost Savings: By optimizing dispatch operations and reducing the need for manual intervention, FieldEdge helps businesses save on labor costs and minimize errors that could lead to costly rework.
  • Enhanced Professional Image: Utilizing a sophisticated tool like FieldEdge can enhance a business's professional image, instilling confidence in customers and setting the company apart from competitors.
  • Regulatory Compliance: FieldEdge helps ensure that businesses comply with industry standards and regulations by maintaining accurate records and facilitating adherence to best practices.
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  • Enhanced Customer Experience: ServicePower offers its users numerous features to enhance customer experience. Its automated insights inform users of the necessary parts needed for a job, and can direct clients through a customer portal.
  • Increased Visibility: The product provides a bevy of built-in mapping tools, adding logistical insights to the customer's field service business.
  • Gain Control of a Chaotic Work Environment: Field service software can help users gain control over many functions of their business, from third-party management to analytics, bookkeeping and more. 
  • Increased Efficiency: The software has several efficiency and optimization tools built in, enabling users to streamline their field service operations with ease.
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  • Scheduling and Dispatch: Assign the right individual for jobs with location and skill set-based recommendations. The capacity planner helps schedule customer appointments and optimize technician routes. Update tech status in real time, add changes to dashboards from anywhere and send automatic customer updates through emails, calls and texts. 
  • Performance Dashboard: Offers overviews of actual vs. planned sales performances, due and expiring service agreements and ticket value, including average job profitability. Enables managers to coach sales representatives using call performance metrics and audio recordings. 
  • Customer Management: Supports effective customer management with saved details, calls, images, equipment used and their histories. Allows clients to identify customers using aging assets to boost equipment replacement prospects. 
  • QuickBooks Integration: Provides seamless integration with QuickBooks solutions with inventory management and live integration capabilities. Transactional data flows directly to QuickBooks. Eliminates double entries to avoid accounting errors. Enables inventory tracking and management from warehouses to work orders. 
  • Service Agreements: Bill all jobs and track any service agreement. Sends automatic invoices and reminders to customers, boosts recurring income and enables quick payment collection. Offers program management to automate agreements. 
  • Price Presentation: Assists sales team through price books to strengthen quantitative and qualitative sales. Technicians can edit products and services from invoices or quotes through mobile devices. 
  • Quotes and Invoicing: Reduces payment duration and helps identify top performers. Send invoices and simplify payment processes for customers via multiple options. 
  • Mobile CRM: Automatically notifies customers about technician arrival via voicemail, emails or texts. Create orders and dispatch field technicians through mobiles. Displays equipment and customer history and sends regular alerts and reminders to dispatch boards. 
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  • Customer Engagement: This feature comes in the form of real-time, cross-channel interactive communication outreach solutions, such as email, phone and text. The scheduling system will assign the most appropriate tech for the customer’s specific needs, delighting customers and retaining business.
  • Schedule Optimization: Productivity is improved, and costs are reduced by ServicePower’s intelligent, AI-optimized scheduling and dispatch. Schedules are automatically assigned based on time, location, availability and even skill level.
  • Contractor Onboarding: Third-party contractors are an important part of the field service industry, and this software accommodates them by creating a “hybrid workforce.” Workers are integrated into the employee pool and dynamically dispatched based on available resources.
  • Mobility: Technicians can carry out field service operations almost anywhere and on almost any mobile device. Techs have access to parts, inventory, pricing data and customer data on-demand.
  • Claims Management: Claims are managed automatically to reduce fraud and to pay contractors quickly. This also reduces claims turnaround time by ensuring only valid claims are eligible for payment.
  • Embedded Analytics: ServicePower comes with built-in analytics functions that allow users to quickly track and measure against KPIs and to optimize their business. The analytics dashboard is fully customizable with metrics and visualizations built-in.
  • ServicePower HUB: ServicePower HUB is an integrated business management service that can handle estimations, quotes, work orders, requests from major businesses and much more — all with a revamped and updated UI.
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Product Ranking

#50

among all
Field Service Management Software

#15

among all
Field Service Management Software

Find out who the leaders are

Analyst Rating Summary

75
84
94
71
87
100
59
86
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Reporting and Dashboards
Mobile Capabilities
Billing and Invoicing
Customer Management
Customer Management
Mobile Capabilities
Equipment and Asset Management
Work Order Management
Dispatching

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

FieldEdge
ServicePower
+ Add Product + Add Product
Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 94 87 59 67 80 95 97 23 69 82 63 71 100 86 98 77 100 86 63 84 83 87 0 25 50 75 100
100%
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0%
75%
0%
25%
78%
0%
22%
100%
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0%
63%
0%
37%
88%
0%
12%
71%
0%
29%
100%
0%
0%
88%
0%
12%
75%
0%
25%
91%
9%
0%
100%
0%
0%
100%
0%
0%
89%
0%
11%
13%
0%
87%
63%
0%
37%
71%
0%
29%
86%
0%
14%
83%
0%
17%
83%
0%
17%
63%
0%
37%
88%
0%
12%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

45%
0%
55%
64%
0%
36%

User Sentiment Summary

Great User Sentiment 596 reviews
Great User Sentiment 26 reviews
85%
of users recommend this product

FieldEdge has a 'great' User Satisfaction Rating of 85% when considering 596 user reviews from 3 recognized software review sites.

86%
of users recommend this product

ServicePower has a 'great' User Satisfaction Rating of 86% when considering 26 user reviews from 3 recognized software review sites.

4.1 (55)
3.9 (7)
4.23 (286)
4.3 (7)
4.3 (255)
n/a
n/a
4.5 (12)

Awards

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SelectHub research analysts have evaluated ServicePower and concluded it earns best-in-class honors for Customer Management and Mobile Capabilities.

Customer Management Award
Mobile Capabilities Award

Synopsis of User Ratings and Reviews

Streamlined Scheduling and Dispatching: FieldEdge simplifies the process of scheduling jobs and dispatching technicians, ensuring efficient use of resources and timely service delivery. Users appreciate the ability to track job progress, technician locations, and customer information in real-time, leading to improved communication and coordination.
Enhanced Customer Management: The platform offers robust customer management features, allowing businesses to maintain detailed customer profiles, track service history, and manage communication effectively. This comprehensive view of customer interactions helps build stronger relationships and improve customer satisfaction.
Mobile Accessibility: FieldEdge's mobile app empowers technicians with on-the-go access to job details, customer information, and invoicing capabilities. Technicians can update job statuses, capture signatures, and process payments directly from their mobile devices, increasing productivity and reducing paperwork.
Improved Financial Management: FieldEdge facilitates efficient financial management by providing tools for invoicing, payment processing, and expense tracking. Users can generate invoices, accept payments, and monitor expenses, streamlining financial operations and improving cash flow.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key business metrics such as job performance, technician productivity, and customer satisfaction. These insights enable data-driven decision-making and help identify areas for improvement.
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Scheduling and Dispatch: The platform offers robust scheduling and dispatching tools, enabling efficient management of field service operations. Users can optimize schedules, assign tasks to technicians, and track job progress in real-time.
Mobile Access: Technicians can access and update job information, customer details, and work orders through mobile devices, improving communication and productivity in the field.
Customer Portal: ServicePower provides a customer portal that allows customers to schedule appointments, track service requests, and provide feedback, enhancing customer satisfaction and engagement.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key performance indicators, technician productivity, and customer satisfaction. This data can be used to identify areas for improvement and optimize service delivery.
Integrations: ServicePower integrates with various third-party systems, such as CRM, ERP, and accounting software, enabling seamless data exchange and streamlining business processes.
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Limited Customization: FieldEdge's interface and workflow might feel rigid and lack the flexibility for extensive customization to fit specific business processes, especially for dispatch-heavy operations with unique requirements.
Mobile App Functionality: The mobile app, while functional, may not have the full feature parity with the desktop version, potentially hindering field technicians' efficiency and access to information on the go.
Learning Curve: FieldEdge can have a steeper learning curve compared to simpler solutions, requiring more time investment for users to become proficient, which might impact productivity during the initial adoption phase.
Integrations: While FieldEdge offers integrations, the range and depth of integrations with other software tools businesses might be using could be limited, potentially creating data silos and hindering workflow efficiency.
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Scheduling Issues: Users have reported problems with scheduling jobs and managing technician availability, leading to inefficiencies and customer dissatisfaction.
Mobile App Concerns: The mobile app has received negative feedback for its user interface and functionality, making it difficult for technicians to use effectively in the field.
Customer Support Challenges: Some users have expressed frustration with the level of customer support provided by ServicePower, citing slow response times and difficulty resolving issues.
Integration Complexities: Integrating ServicePower with other business systems can be a complex process, requiring significant time and resources.
Cost Considerations: The pricing structure of ServicePower may be a concern for some businesses, particularly smaller organizations with limited budgets.
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FieldEdge users frequently highlight its scheduling and dispatching capabilities as major strengths. The software's ability to optimize routes and track technicians in real-time helps businesses boost efficiency and keep customers informed. Its integration with QuickBooks is also a significant advantage, streamlining accounting processes. However, some users find the mobile app's interface clunky and occasionally unreliable. Compared to competitors like ServiceTitan and Housecall Pro, FieldEdge offers a more comprehensive range of features but at a higher price point. This makes it ideal for larger, established businesses with complex operations that require robust functionality. Smaller companies or startups with tighter budgets might find more value in simpler, more affordable options. Ultimately, FieldEdge empowers field service businesses to elevate their game by centralizing operations and enhancing communication, but its cost and complexity should be carefully considered.

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ServicePower garners praise for its robust scheduling and dispatch capabilities, effectively streamlining field service operations and boosting technician productivity. Users appreciate the platform's ability to optimize routes, automate scheduling tasks, and provide real-time visibility into job progress. The user-friendly interface and mobile accessibility further enhance its appeal, empowering technicians with on-the-go access to essential information. However, some users note that the initial setup and configuration process can be complex, requiring careful planning and potentially additional support. Compared to competitors like Salesforce Field Service and ServiceMax, ServicePower stands out with its specialized focus on field service management and its comprehensive suite of features tailored to this industry. Its strength lies in its ability to handle complex scheduling scenarios, particularly for organizations with large, geographically dispersed workforces. The platform's AI-powered optimization algorithms and robust reporting tools provide valuable insights for data-driven decision-making. ServicePower is particularly well-suited for businesses with intricate field service operations, such as those in the utilities, telecommunications, and home services sectors, where efficient scheduling and dispatch are critical for success.

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Screenshots

Top Alternatives in Field Service Management Software


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ServiceTitan

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Workiz

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