FieldEdge vs Kickserv

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Our analysts compared FieldEdge vs Kickserv based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

FieldEdge Software Tool
Kickserv Software Tool

Product Basics

FieldEdge, formerly dESCO, is a cloud-based solution that offers scheduling and transportation, payments, flat rate and ESC capabilities. It enables contractors to track, manage and streamline operations in real time. Its in-office inclusions include a smart dashboard with work order details and map-based scheduling.

Its performance dashboards offer in-depth sales insights and service agreements, program management, automated agreements and technician profitability modules. It assists with customer management and QuickBooks integration and provides on-field resources like price presentation, quotes and invoicing and a mobile CRM.
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KickServ is a cloud-based solution that helps businesses manage bids and estimates, jobs, scheduling, dispatch, invoicing and tasks with a shared online calendar. Its customizable interface monitors and automates various aspects of operational workflows and business processes.

It connects field and administrative staff to clients, enhances customer satisfaction, maximizes productivity, increases sales and improves revenue.
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$100/User, Monthly
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$47 Monthly, Freemium
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Chromebook
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Mobile
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Mobile

Product Assistance

Documentation
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Live Online
Videos
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Streamlined Operations: FieldEdge simplifies the management of dispatch tasks, enabling businesses to efficiently allocate resources and respond to service requests promptly, leading to improved operational efficiency.
  • Enhanced Customer Satisfaction: By ensuring timely and effective service delivery, FieldEdge helps businesses meet customer expectations, fostering loyalty and encouraging positive reviews.
  • Increased Productivity: Automating scheduling and dispatch processes reduces manual effort, allowing staff to focus on higher-value activities and complete more tasks in less time.
  • Real-Time Visibility: FieldEdge provides real-time updates on job status and technician locations, enabling better decision-making and the ability to address issues as they arise.
  • Improved Communication: The software facilitates seamless communication between dispatchers, technicians, and customers, ensuring everyone is informed and reducing the likelihood of misunderstandings.
  • Comprehensive Reporting: With FieldEdge, businesses can generate detailed reports on various aspects of their operations, such as job completion rates and technician performance, aiding in strategic planning and performance improvement.
  • Scalability: FieldEdge is designed to grow with your business, easily accommodating an increasing volume of service requests and expanding service offerings without compromising on performance.
  • Cost Savings: By optimizing dispatch operations and reducing the need for manual intervention, FieldEdge helps businesses save on labor costs and minimize errors that could lead to costly rework.
  • Enhanced Professional Image: Utilizing a sophisticated tool like FieldEdge can enhance a business's professional image, instilling confidence in customers and setting the company apart from competitors.
  • Regulatory Compliance: FieldEdge helps ensure that businesses comply with industry standards and regulations by maintaining accurate records and facilitating adherence to best practices.
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  • Gain Operational Visibility: Get a 360-degree view of all critical business activities in real time to manage operations efficiently. 
  • Improve Communication: Communicate seamlessly with technicians, staff members and customers through instant messaging, emails and notifications. 
  • Minimize Paperwork: Minimize paperwork and save time by generating invoices and collecting signatures and payments electronically.  
  • Get Mobile Access: Get a fast and reliable iOS app for communication, invoicing and job management in the field.  
  • Leverage Data and Analytics: Access and analyze business-critical data in real time to make data-driven decisions. 
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  • Scheduling and Dispatch: Assign the right individual for jobs with location and skill set-based recommendations. The capacity planner helps schedule customer appointments and optimize technician routes. Update tech status in real time, add changes to dashboards from anywhere and send automatic customer updates through emails, calls and texts. 
  • Performance Dashboard: Offers overviews of actual vs. planned sales performances, due and expiring service agreements and ticket value, including average job profitability. Enables managers to coach sales representatives using call performance metrics and audio recordings. 
  • Customer Management: Supports effective customer management with saved details, calls, images, equipment used and their histories. Allows clients to identify customers using aging assets to boost equipment replacement prospects. 
  • QuickBooks Integration: Provides seamless integration with QuickBooks solutions with inventory management and live integration capabilities. Transactional data flows directly to QuickBooks. Eliminates double entries to avoid accounting errors. Enables inventory tracking and management from warehouses to work orders. 
  • Service Agreements: Bill all jobs and track any service agreement. Sends automatic invoices and reminders to customers, boosts recurring income and enables quick payment collection. Offers program management to automate agreements. 
  • Price Presentation: Assists sales team through price books to strengthen quantitative and qualitative sales. Technicians can edit products and services from invoices or quotes through mobile devices. 
  • Quotes and Invoicing: Reduces payment duration and helps identify top performers. Send invoices and simplify payment processes for customers via multiple options. 
  • Mobile CRM: Automatically notifies customers about technician arrival via voicemail, emails or texts. Create orders and dispatch field technicians through mobiles. Displays equipment and customer history and sends regular alerts and reminders to dispatch boards. 
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  • Scheduling: Create and schedule one-time, recurring and maintenance work order requests with a one-click scheduling feature. Assign jobs to field technicians automatically based on factors like competency, distance, service rating and more. 
  • Dispatch and Routing: Send alerts to field technicians about assigned work order requests, along with dispatch directions and route instructions. Routing is synced with GPS tracking to optimize time and fuel costs in real time. 
  • GPS Tracking: Optimize field operations in real time with GPS tracking and get real-time location-based updates for check-in, check-out and status updates. 
  • Time Tracking: Manage employee timesheets for each project, record labor costs for seamless payroll processing and eliminate manual timesheet errors and payment discrepancies. 
  • Electronic Signature: Capture client signatures with touch-enabled devices for approvals, invoices, feedback forms and more. 
  • Estimates: Create and share estimates using pre-built templates.  
  • Invoices: Create and share customizable individual or group invoices using pre-built templates. Track sent invoices for timely payments and follow-up on past due invoices. 
  • Online Payments: Enable instant payments through online card processing. Save customer debit and credit card details for future use.  
  • Expense Tracking: Keep track of single or recurring expenses, along with expense type, description, usage records and vendor information. 
  • Document Management: Capture, store and share images, diagrams, notes, field reports and graphs with back-office staff and clients over job reports. 
  • Service History Management: Maintain and access service history records for each customer along with details like address, order requests, resources used, photos and invoices. 
  • Customer Portal: Let customers submit work order requests, view open jobs, access invoices, pay bills and check service history with a branded customized self-service portal. 
  • Instant Messaging: Share crucial information with field staff using built-in instant messaging. Schedule and send automated SMS reminders to customers for quotes, estimates, invoices, site visits, reviews and feedback. 
  • Integrations: Gain access to automated two-way sync with popular business software such as QuickBooks, Stripe, Xero, Mailchimp, Customer Lobby and more. Plug in custom integrations through an open API. 
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Product Ranking

#50

among all
Field Service Management Software

#63

among all
Field Service Management Software

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Analyst Rating Summary

75
66
94
86
87
93
59
74
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Reporting and Dashboards
Mobile Capabilities
Billing and Invoicing
Customer Management
Work Order Management
Customer Management
Billing and Invoicing

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

FieldEdge
Kickserv
+ Add Product + Add Product
Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 94 87 59 67 80 95 97 23 69 82 63 86 93 74 69 24 77 81 30 69 71 98 0 25 50 75 100
100%
0%
0%
88%
0%
12%
78%
0%
22%
89%
0%
11%
63%
0%
37%
75%
0%
25%
71%
0%
29%
71%
0%
29%
88%
0%
12%
25%
0%
75%
91%
9%
0%
73%
0%
27%
100%
0%
0%
78%
0%
22%
13%
0%
87%
25%
0%
75%
71%
0%
29%
71%
0%
29%
83%
0%
17%
75%
0%
25%
63%
0%
37%
100%
0%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

45%
0%
55%
18%
0%
82%

User Sentiment Summary

Great User Sentiment 596 reviews
Great User Sentiment 678 reviews
85%
of users recommend this product

FieldEdge has a 'great' User Satisfaction Rating of 85% when considering 596 user reviews from 3 recognized software review sites.

88%
of users recommend this product

Kickserv has a 'great' User Satisfaction Rating of 88% when considering 678 user reviews from 3 recognized software review sites.

n/a
5.0 (14)
4.1 (55)
n/a
4.23 (286)
4.38 (332)
4.3 (255)
4.4 (332)

Synopsis of User Ratings and Reviews

Streamlined Scheduling and Dispatching: FieldEdge simplifies the process of scheduling jobs and dispatching technicians, ensuring efficient use of resources and timely service delivery. Users appreciate the ability to track job progress, technician locations, and customer information in real-time, leading to improved communication and coordination.
Enhanced Customer Management: The platform offers robust customer management features, allowing businesses to maintain detailed customer profiles, track service history, and manage communication effectively. This comprehensive view of customer interactions helps build stronger relationships and improve customer satisfaction.
Mobile Accessibility: FieldEdge's mobile app empowers technicians with on-the-go access to job details, customer information, and invoicing capabilities. Technicians can update job statuses, capture signatures, and process payments directly from their mobile devices, increasing productivity and reducing paperwork.
Improved Financial Management: FieldEdge facilitates efficient financial management by providing tools for invoicing, payment processing, and expense tracking. Users can generate invoices, accept payments, and monitor expenses, streamlining financial operations and improving cash flow.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key business metrics such as job performance, technician productivity, and customer satisfaction. These insights enable data-driven decision-making and help identify areas for improvement.
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Streamlined Scheduling and Dispatching: Kickserv simplifies the scheduling process, allowing businesses to efficiently manage their technicians and optimize routes for faster service delivery.
Improved Communication: The platform facilitates seamless communication between office staff, technicians, and customers, ensuring everyone stays informed throughout the service lifecycle.
Enhanced Customer Satisfaction: Kickserv empowers businesses to deliver exceptional customer experiences by providing timely updates, online booking options, and convenient payment processing.
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Limited Customization: FieldEdge's interface and workflow might feel rigid and lack the flexibility for extensive customization to fit specific business processes, especially for dispatch-heavy operations with unique requirements.
Mobile App Functionality: The mobile app, while functional, may not have the full feature parity with the desktop version, potentially hindering field technicians' efficiency and access to information on the go.
Learning Curve: FieldEdge can have a steeper learning curve compared to simpler solutions, requiring more time investment for users to become proficient, which might impact productivity during the initial adoption phase.
Integrations: While FieldEdge offers integrations, the range and depth of integrations with other software tools businesses might be using could be limited, potentially creating data silos and hindering workflow efficiency.
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Limited Customization: Users express frustration over the inflexibility of Kickserv to accommodate unique business workflows. For example, one user found it difficult to customize the platform to manage the specific equipment maintenance needs of their company.
Reporting Shortcomings: Kickserv's reporting features are perceived as basic and lacking depth. Users desire more comprehensive reporting capabilities to gain deeper insights into their field operations. For instance, a user highlighted the inability to generate reports that analyze technician performance based on specific metrics.
Mobile App Functionality: While Kickserv offers a mobile app, users report limitations in its functionality and user-friendliness. Some users find the app clunky and slow, impacting technician efficiency in the field. For example, a user mentioned difficulties with the app's GPS tracking feature, which hindered their ability to monitor technician location in real-time.
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FieldEdge users frequently highlight its scheduling and dispatching capabilities as major strengths. The software's ability to optimize routes and track technicians in real-time helps businesses boost efficiency and keep customers informed. Its integration with QuickBooks is also a significant advantage, streamlining accounting processes. However, some users find the mobile app's interface clunky and occasionally unreliable. Compared to competitors like ServiceTitan and Housecall Pro, FieldEdge offers a more comprehensive range of features but at a higher price point. This makes it ideal for larger, established businesses with complex operations that require robust functionality. Smaller companies or startups with tighter budgets might find more value in simpler, more affordable options. Ultimately, FieldEdge empowers field service businesses to elevate their game by centralizing operations and enhancing communication, but its cost and complexity should be carefully considered.

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Is your current Field Service Management software giving you a kick in the pants? If so, Kickserv might be the solution you're looking for. Kickserv is a cloud-based platform designed to streamline field service operations, offering features like scheduling, dispatching, tracking, and reporting. It also integrates with popular business systems such as CRM and ERP, providing a comprehensive solution. But how does it stack up against the competition? User reviews from the past year paint a largely positive picture of Kickserv. Many users praise its ease of use and affordability, especially for small to medium-sized businesses. The intuitive interface and straightforward features make it easy for teams to get up and running quickly, without extensive training. The mobile app is a standout feature, allowing technicians to manage jobs, track time, and collect payments on the go. Integration with QuickBooks is another major plus, ensuring seamless financial management. However, some users have reported occasional glitches and limitations in customization options. While Kickserv may not have all the bells and whistles of some higher-end competitors, its simplicity, affordability, and mobile capabilities make it a compelling choice for businesses looking for a reliable and user-friendly Field Service Management solution. Kickserv appears to be best suited for small to medium-sized businesses in service industries such as HVAC, plumbing, electrical, and landscaping. Its core features address the common pain points of these businesses, such as scheduling, dispatching, invoicing, and customer communication. The affordable pricing and scalability make it a practical choice for growing businesses. While larger enterprises with more complex needs may require a more robust solution, Kickserv offers a solid foundation for managing field service operations efficiently and effectively.

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