Home > Field Service Management Software > FieldAware > FieldAware vs MobiWork

FieldAware vs MobiWork

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Our analysts compared FieldAware vs MobiWork based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
FieldAware Software Tool
MobiWork Software Tool
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Product Basics

FieldAware is a cloud-based solution that helps field service businesses manage their daily operations such as scheduling, dispatching, routing, work order management, asset management, customer management, time tracking, invoicing and reporting. It increases productivity, expedites payment cycles, generates more revenue and improves customer satisfaction.

Its mobile-first technology and open API enable a bidirectional flow of information and data between field and back-office staff as well as other web-based products to provide a complete ecosystem for service automation.
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MobiWork offers a comprehensive software solution designed to streamline Field Service Management tasks. It is particularly well-suited for businesses that require efficient management of mobile workforces, such as maintenance, repair, and installation services. The software enhances operational efficiency by providing real-time tracking, scheduling, and reporting capabilities, which are crucial for businesses aiming to optimize their field operations.

Users benefit from features like GPS tracking, automated job dispatching, and mobile forms, which facilitate seamless communication and data collection. The intuitive interface and robust functionality make it a popular choice among companies looking to improve productivity and customer satisfaction. Compared to similar products, MobiWork is often praised for its user-friendly design and comprehensive feature set.

Pricing typically falls within a competitive range, often based on a per-user, per-month model, making it accessible for both small and large enterprises. This flexible pricing structure allows businesses to scale their usage according to their needs.

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$70/User, Monthly
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$20 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Automate Workflows: Automate daily operations such as scheduling and dispatch, invoicing and work order management to save time, eliminate manual errors and boost revenue. 
  • Easy to Use and Adopt: Access the system via optimal screen resolutions, intuitive menus, legible data fields and seamless workflows to facilitate faster work order completion. 
  • Configurable and Flexible: Accommodate unique business and workflow requirements for multiple types of fieldwork and industries with its highly configurable, extensible and flexible software. 
  • Improve Operational Visibility: Get complete operational visibility and control with live status updates for work orders, technicians, assets and invoices from a central dashboard. 
  • Increase Customer Satisfaction: Improve first-time fix rates and meet service level compliances to improve customer satisfaction and decrease customer churn. 
  • Rapid ROI: Facilitate fast implementations and easy adoption to get the business up and running, contributing to rapid ROI.  
  • Scalability: Scale enterprise-level features and capabilities to accommodate unique business requirements with efficient toolkits for product enhancements, implementations, training and support. 
  • Made-for-Mobile Solution: Enable field technicians to access work orders, track assets, plan efficient routes, add job documentation, access customer work history, raise invoices, communicate with back-office staff and get customer signatures through fully-featured native apps for iOS and Android devices. 
  • Offline Accessibility: Leverage offline accessibility for remote locations. Sync data as soon as the internet is available. 
  • Open API: Integrate FieldAware with existing business software for ERP, accounting, CRM or custom solutions with an API based on the JSON data-interchange format. 
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  • Increased Efficiency: Streamline workflows by automating routine tasks, reducing manual entry and minimizing errors.
  • Real-Time Updates: Provide field workers with up-to-the-minute information, ensuring they have the latest job details and customer information.
  • Enhanced Communication: Facilitate seamless communication between field workers and office staff through integrated messaging and notifications.
  • Improved Customer Satisfaction: Deliver faster and more reliable service by optimizing scheduling and dispatching, leading to quicker response times.
  • Cost Savings: Reduce operational costs by optimizing routes, minimizing travel time, and cutting down on fuel expenses.
  • Data-Driven Decisions: Utilize comprehensive reporting and analytics to make informed decisions and identify areas for improvement.
  • Better Resource Management: Allocate resources more effectively by tracking inventory, equipment, and personnel in real-time.
  • Compliance and Accountability: Ensure compliance with industry regulations and maintain accountability through detailed job logs and audit trails.
  • Scalability: Easily scale operations to accommodate business growth without significant additional investment in infrastructure.
  • Enhanced Mobility: Empower field workers with mobile access to all necessary tools and information, enabling them to perform tasks efficiently from any location.
  • Customer Self-Service: Offer customers self-service options such as online appointment scheduling and real-time service tracking, enhancing their overall experience.
  • Reduced Paperwork: Minimize the need for physical paperwork by digitizing forms and documentation, leading to a more organized and eco-friendly operation.
  • Proactive Maintenance: Schedule preventive maintenance and receive alerts for potential issues before they become major problems, reducing downtime.
  • Customizable Solutions: Tailor the software to meet specific business needs and workflows, ensuring it aligns perfectly with operational requirements.
  • Integration Capabilities: Seamlessly integrate with existing systems such as CRM, ERP, and accounting software, ensuring a unified and efficient workflow.
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  • Scheduling and Dispatch: Automate job scheduling and dispatch based on service regions, technician skills, location and route efficiency. View real-time location and availability of field workers to assign jobs and dispatch resources efficiently. 
  • Route Optimization: Cut down transit time, and optimize route planning with the most cost-, time and fuel-efficient route for each field technician and corresponding work orders. 
  • Work Order Management: Create work orders with customer location, contact information and service requests, associated tasks and checklists, required assets and equipment, service history, photos and manuals. 
  • Asset Management: Maintain a detailed record of assets to schedule maintenance, recognize upsell opportunities, and document issues and repairs. 
  • Barcode Scanner: Enable field staff to scan barcodes to pull up item or asset details, including make, model and serial number while adding notes, photos and attachments to assets and tasks. 
  • Customer Portal: Create a branded customer portal to let customers submit word order requests, check job statuses and service history, access invoices and pay bills. 
  • Forms:  Create and maintain editable PDF forms to manage incident reports, safety checklists and customer surveys. Form data automatically synchronizes with jobs and other business solutions to maintain transparency of information. 
  • Knowledge Management: Maintain a knowledge base for field staff to share business expertise, standard operating procedures and tips in the form of documents, videos and images. 
  • Alerts and Notifications: Send real-time updates to field staff about work order allocation. Notify customers through email and SMS at all stages of the service cycle. 
  • Time Management: Manage employee timesheets for each work order and record labor costs for seamless payroll processing. 
  • External Integrations: Get pre-built integrations with NetSuite, QuickBooks, Salesforce, Xero and CentralBOS. Open API facilitates custom integrations with other accounting, ERP, CRM and business solutions, as required. 
  • Invoicing: Create and share customizable and brandable estimates, quotations, invoices, waiver forms and work orders on the field through SMS or email. Capture client signatures, collect payments and sync transactional data with accounting tools. 
  • Reporting and Insights: Access 12 standard reports and an intuitive report builder to monitor key performance indicators and visualize data at a glance. 
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  • Mobile Workforce Management: Seamlessly manage field employees with real-time updates and GPS tracking.
  • Job Scheduling: Efficiently assign and schedule tasks with a drag-and-drop interface, ensuring optimal resource allocation.
  • Customer Management: Maintain comprehensive customer profiles, including service history and contact information, for personalized service.
  • Inventory Management: Track inventory levels, manage stock, and automate reordering processes to prevent shortages.
  • Work Order Management: Create, assign, and monitor work orders from initiation to completion, ensuring accountability and transparency.
  • Time Tracking: Accurately log employee hours and job durations, facilitating precise payroll and billing processes.
  • Invoicing and Payments: Generate invoices on-site and accept various payment methods, streamlining the billing process.
  • Reporting and Analytics: Access detailed reports and analytics to gain insights into operational efficiency and identify areas for improvement.
  • Custom Forms: Design and deploy custom forms for data collection, ensuring that all necessary information is captured in the field.
  • Integration Capabilities: Integrate seamlessly with existing ERP, CRM, and accounting systems to ensure data consistency across platforms.
  • Offline Functionality: Continue operations without interruption in areas with poor connectivity, as data syncs automatically once back online.
  • Customer Portal: Provide customers with a self-service portal to view job status, request services, and communicate directly with your team.
  • Compliance and Safety: Ensure compliance with industry regulations and safety standards through automated checklists and documentation.
  • Signature Capture: Obtain digital signatures on-site for work orders, invoices, and other documents, enhancing accountability and record-keeping.
  • Route Optimization: Optimize travel routes for field technicians, reducing travel time and fuel costs while improving service efficiency.
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Product Ranking

#69

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Field Service Management Software

#123

among all
Field Service Management Software

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User Sentiment Summary

Fair User Sentiment 62 reviews
Excellent User Sentiment 51 reviews
66%
of users recommend this product

FieldAware has a 'fair' User Satisfaction Rating of 66% when considering 62 user reviews from 1 recognized software review sites.

97%
of users recommend this product

MobiWork has a 'excellent' User Satisfaction Rating of 97% when considering 51 user reviews from 1 recognized software review sites.

3.28 (62)
4.86 (51)

Awards

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MobiWork stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy to Use: FieldAware is designed with a user-friendly interface that is simple and straightforward for both office staff and field technicians to navigate.
Streamlined Scheduling and Dispatching: The software provides efficient tools for scheduling and dispatching technicians, optimizing routes, and providing real-time job tracking.
Real-Time Job Tracking: FieldAware allows for real-time tracking of job progress and status updates, keeping everyone informed and improving communication between the office and field teams.
Mobile Accessibility: The FieldAware mobile app empowers field technicians to access job details, customer information, and complete tasks on-the-go, increasing efficiency and productivity.
Integration with Other Software: FieldAware integrates with popular business software such as QuickBooks, streamlining accounting and other business processes.
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Limited Customization: Some users have reported difficulty in tailoring the platform to their specific field service needs, such as creating custom reports or workflows. For example, a user might want to track a specific type of equipment maintenance, but the platform doesn't offer the necessary fields or options.
Integration Challenges: Integrating MobiWork with other business systems, like CRM or accounting software, can be complex and time-consuming. This can lead to data silos and inefficiencies, making it difficult to get a complete picture of operations.
Mobile App Performance: Some users have experienced issues with the mobile app's performance, such as slow loading times or crashes. This can be frustrating for field technicians who rely on the app to access critical information and complete their tasks.
Customer Support: Some users have reported difficulties getting timely and helpful support from MobiWork's customer service team. This can be a major issue when encountering technical problems or needing assistance with platform features.
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Limited Reporting: FieldAware's reporting features are not as robust as some users would like, limiting the ability to analyze business data in depth.
Minimum User Requirement: A minimum of 20 users is required to use FieldAware, which can be a barrier for smaller businesses.
Customer Support Issues: Some users have reported experiencing challenges with FieldAware's customer support, such as slow response times or difficulty getting issues resolved.
Team Visibility Limitations: Team members cannot view their dispatch assignments directly and rely on the Team Lead for this information, potentially hindering proactive communication and coordination.
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Is MobiWork the right tool to help your field service business really "work" its magic? User reviews suggest that MobiWork is a solid choice for businesses that need a comprehensive field service management solution, but it's not without its quirks. Users praise MobiWork's robust feature set, which includes scheduling, dispatching, route optimization, work order management, invoicing, and customer database management. They appreciate the ease of use, especially for smaller businesses, and the ability to access the software from anywhere. However, some users have expressed concerns about the platform's stability, reporting occasional glitches and slow loading times. While MobiWork offers a wide range of integrations, some users have found the process of setting them up to be cumbersome. MobiWork is best suited for businesses that prioritize a comprehensive, user-friendly solution with a strong focus on field operations. It's a good fit for businesses that need to manage a large number of field technicians, track equipment and inventory, and streamline their invoicing process. However, businesses that require a highly customizable platform or have complex integration needs may want to explore other options.
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Is FieldAware software really as keen as it seems in the field service management arena? User reviews from the past year reveal a mixed bag. On the upside, FieldAware consistently earns praise for its user-friendly interface, particularly for field technicians who find it intuitive and easy to navigate. This ease of use extends to features like scheduling, dispatching, and time tracking, streamlining daily operations for field teams. Users also appreciate the software's ability to improve back-office efficiency, citing faster invoicing and more detailed job records as key benefits. However, FieldAware isn't without its drawbacks. Some users point to limitations in reporting features, making it difficult to extract in-depth insights from their data. Occasional issues with customer support have also been reported, potentially hindering timely problem resolution. Moreover, FieldAware has been criticized for lacking certain advanced features found in competitors like ServiceTitan, such as automated customer communication tools. For instance, one user pointed out the absence of automatic text message notifications for customers when a technician is on the way. Overall, FieldAware appears best-suited for small to mid-sized businesses with mobile workforces seeking a user-friendly solution for managing core field service operations. Its strengths lie in its intuitive interface, efficient scheduling and dispatching capabilities, and seamless integration with other business software like QuickBooks. However, companies requiring robust reporting features or seeking more advanced automation capabilities might find FieldAware lacking and should explore alternative options.

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