CompanyCam vs Salesforce Field Service

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Our analysts compared CompanyCam vs Salesforce Field Service based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

CompanyCam is a robust software solution designed to streamline Field Service Management by enabling real-time photo documentation, project organization, and team communication. It is particularly well-suited for contractors, construction companies, and service professionals who need to manage multiple job sites efficiently. The platform's ability to capture and share photos instantly ensures that all team members are on the same page, reducing miscommunication and enhancing productivity.

Key benefits include improved project transparency, enhanced accountability, and seamless collaboration. Popular features encompass photo annotations, GPS tagging, and cloud storage, which collectively facilitate meticulous project tracking and documentation. Users appreciate the intuitive interface and the significant time savings it offers compared to traditional methods.

Pricing for CompanyCam typically ranges from $15 to $19 per user per month, with options for annual billing that provide cost savings. Compared to similar products, users often highlight its ease of use and the comprehensive nature of its features, making it a preferred choice for field service management.

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Salesforce Field Service (formerly Field Service Lightning) is a web-based solution for managers and field technicians to handle a variety of tasks. Built for businesses of all sizes, it offers a unique and robust suite of platform-agnostic inclusions, leveraging SalesForce’s powerful CRM features. It has capabilities for document management, skill-based assignments, routing services, price quoting knowledge articles, inventory and stock statuses, barcode scanning and much more.

Owing to its functionality, it became the fastest-growing product in SalesForce’s history in 2018, generating $100 million in pure revenue two years after its launch. It also helped put the company over $13.28 billion in revenue and is on track to hit the CEO’s revenue goal of $20 billion by 2022.
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$19/User, Monthly
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$50/User, Monthly
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Tailored to your specific needs
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Product Assistance

Documentation
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Live Online
Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Enhanced Communication: Streamline team interactions with real-time photo and video sharing, ensuring everyone is on the same page.
  • Improved Accountability: Document job progress with time-stamped photos, reducing disputes and enhancing transparency.
  • Efficient Documentation: Automatically organize photos by project, making it easy to find and reference past work.
  • Client Trust: Share visual updates with clients, building trust through transparency and keeping them informed.
  • Reduced Errors: Visual documentation helps prevent misunderstandings and mistakes, leading to higher quality work.
  • Time Savings: Quickly capture and share job site conditions, reducing the need for lengthy written reports.
  • Seamless Integration: Integrate with other software tools, creating a cohesive workflow and reducing data entry duplication.
  • Enhanced Collaboration: Allow multiple team members to contribute to a project, fostering a collaborative environment.
  • Legal Protection: Maintain a visual record of work completed, which can be crucial in resolving legal disputes.
  • Cost Efficiency: Reduce the need for site visits by sharing detailed visual updates, saving on travel expenses.
  • Project Management: Track project progress visually, making it easier to manage timelines and resources effectively.
  • Quality Assurance: Ensure work meets standards by reviewing visual documentation, leading to higher customer satisfaction.
  • Training Tool: Use documented projects as training material for new employees, speeding up the onboarding process.
  • Remote Accessibility: Access project information from anywhere, enabling remote work and quick decision-making.
  • Scalability: Easily manage multiple projects simultaneously, supporting business growth without overwhelming resources.
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  • Deletes Pen and Paper Tracking:  Get rid of archaic systems like pen-and-paper tracking with superior technology. 
  • Increases Customer Satisfaction:  Automatically match the right tech to the right job and customer based on criteria such as skill level, distance from the job and more. 
  • Tackles Critical Issues:  With powerful tracking and notification features, stay abreast of essential information such as schematics, blueprints, low item stocks, or poor condition to handle important issues. 
  • Web-Based:  Access the web-based platform-agnostic solution from any internet-connected device for easy accessibility. 
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  • Photo Documentation: Capture and organize job site photos with timestamps and GPS location data.
  • Project Timelines: Create visual timelines of project progress with photos and notes.
  • Team Collaboration: Share project updates and photos with team members in real-time.
  • Customizable Tags: Use tags to categorize and filter photos for easy retrieval.
  • Client Sharing: Generate shareable photo galleries to keep clients informed about project status.
  • Annotations: Add drawings, text, and shapes directly onto photos to highlight important details.
  • Reports: Compile and export detailed photo reports for documentation and client communication.
  • Integrations: Seamlessly integrate with other software like QuickBooks, Zapier, and more.
  • Offline Mode: Capture and save photos even without an internet connection, syncing once back online.
  • Task Management: Assign tasks to team members and track their completion within the app.
  • Voice Notes: Record and attach voice notes to photos for additional context.
  • Unlimited Storage: Store an unlimited number of photos and videos without worrying about running out of space.
  • Mobile and Web Access: Access CompanyCam from both mobile devices and web browsers for flexibility.
  • Security: Ensure data protection with secure cloud storage and user permissions.
  • Activity Feed: Monitor real-time updates and activities across all projects in a centralized feed.
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  •  Knowledge articles 
  •  Real-time collaboration 
  •  Instant access to job schedules 
  •  Stock and inventory visibility 
  •  Barcode scanning in-app 
  •  Technician-controlled scheduling management 
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Product Ranking

#37

among all
Field Service Management Software

#16

among all
Field Service Management Software

Find out who the leaders are

Analyst Rating Summary

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87
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

CompanyCam
Salesforce Field Service
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Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 69 76 98 100 96 99 85 77 100 82 97 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 33 reviews
Great User Sentiment 56 reviews
91%
of users recommend this product

CompanyCam has a 'excellent' User Satisfaction Rating of 91% when considering 33 user reviews from 1 recognized software review sites.

83%
of users recommend this product

Salesforce Field Service has a 'great' User Satisfaction Rating of 83% when considering 56 user reviews from 3 recognized software review sites.

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3.9 (27)
4.55 (33)
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4.2 (16)
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4.5 (13)

Awards

CompanyCam stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Salesforce Field Service and concluded it earns best-in-class honors for Equipment and Asset Management and Scheduling.

Equipment and Asset Management Award
Scheduling Award

Synopsis of User Ratings and Reviews

Real-Time Photo Sharing: CompanyCam allows users to instantly capture and share photos from job sites, improving collaboration and transparency among team members and with clients.
Streamlined Project Documentation: The app simplifies project documentation by providing a centralized platform for storing and organizing job site photos, making it easy to track progress and manage projects efficiently.
Improved Communication: With CompanyCam, users can easily share photos with clients and team members, facilitating clear communication and reducing the likelihood of misunderstandings.
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Streamlined Scheduling and Dispatch: The platform simplifies the process of assigning the right technician to the right job at the right time, taking into account factors like skills, location, and availability. This can lead to improved first-time fix rates and reduced travel time.
Enhanced Customer Experience: Customers can receive real-time updates on technician ETAs, and technicians arrive with the necessary information and parts to complete the job efficiently. This can lead to increased customer satisfaction and loyalty.
Improved Technician Productivity: Technicians can access job details, customer information, and inventory levels from their mobile devices, allowing them to work more efficiently and effectively. This can lead to increased productivity and reduced costs.
Actionable Insights: The platform provides real-time data and analytics on key metrics such as job completion rates, technician productivity, and customer satisfaction. This information can be used to identify areas for improvement and make data-driven decisions.
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Occasional Bugs: Users have reported experiencing occasional bugs within the app, which can be frustrating and disrupt workflows.
Limited Editing Features: Some users have expressed a need for more advanced photo editing features within the app, finding the current options somewhat limiting for their needs.
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Customization Challenges: The platform's extensive customization options can be overwhelming for new users, often requiring significant time and effort to tailor the system to specific business workflows.
Cost Considerations: Salesforce Field Service can be expensive, especially for larger teams or those requiring advanced features. Subscription costs, implementation fees, and potential customization expenses contribute to the overall investment.
Mobile App Limitations: Some users report limitations and occasional performance issues with the mobile app, which is crucial for field technicians working remotely.
Integration Complexities: Integrating Salesforce Field Service with existing business systems can be complex, potentially requiring additional development or middleware solutions.
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Users praise CompanyCam for its user-friendly platform, making it a breeze for even tech-challenged team members to use effectively. This ease of use is essential in fast-paced industries where time is money, as it allows teams to quickly adopt and benefit from the software without extensive training. The ability to effortlessly manage photos directly within the app, tagging and organizing them for easy retrieval, is another major plus. This streamlines project documentation and keeps everyone on the same page, which is crucial for maintaining consistency and accountability. Users also rave about the enhanced communication and collaboration facilitated by CompanyCam's real-time photo sharing and project updates. This real-time communication keeps everyone in the loop, reducing delays and misunderstandings, which is particularly important in field service management where teams are often dispersed. However, some users have reported occasional bugs and a need for more advanced features and integrations, indicating that there's still room for improvement. Overall, CompanyCam is highly recommended for construction and field service businesses, especially those seeking to improve project management, communication, and documentation. Its user-friendly design, robust photo management capabilities, and emphasis on real-time collaboration make it a valuable tool for teams that need to stay connected and organized while on the go.

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Salesforce Field Service has garnered a reputation for its user-friendly interface and adaptability, making it a popular choice among businesses seeking a comprehensive field service management solution. Users appreciate the platform's ability to streamline operations, from scheduling and dispatching technicians to tracking their progress and performance. The software's scalability is also a significant advantage, allowing it to grow alongside businesses as their needs evolve. Additionally, Salesforce Field Service offers good value for the price, making it an attractive option for budget-conscious organizations. However, some users have noted that the initial setup and configuration of Salesforce Field Service can be complex, requiring technical expertise or additional support. There have also been reports of occasional slowness or clunkiness in the software's performance. Despite these drawbacks, Salesforce Field Service remains a highly regarded solution in the field service management industry. Its strengths in ease of use, flexibility, and scalability make it a compelling choice for businesses of all sizes. The platform's ability to integrate with other business systems further enhances its value proposition, allowing for seamless data flow and improved operational efficiency. Salesforce Field Service is particularly well-suited for businesses with a large mobile workforce, as it excels at managing and optimizing field service operations. Its features, such as intelligent scheduling, real-time tracking, and mobile access, empower technicians to work efficiently and deliver exceptional customer service. Additionally, businesses that require a solution that can integrate with their existing CRM, ERP, or other enterprise systems will find Salesforce Field Service to be an ideal fit. The platform's robust integration capabilities enable businesses to centralize data, automate workflows, and gain valuable insights into their field service operations.

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Screenshots

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