Top ServiceChannel Alternatives & Competitors For 2024

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Looking for alternatives to ServiceChannel? Many users crave user-friendly and feature-rich solutions for tasks like Reporting and Dashboard, Asset Management, and Inventory Management. Leveraging crowdsourced data from over 1,000 real Facility Management Software selection projects based on 400+ capabilities, we present a comparison of ServiceChannel to leading industry alternatives like Accruent, Verizon Connect, Axxerion, and Facilio.

Verizon Connect Software Tool
Facilio Software Tool

Product Basics

ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.


Pros

  • Easy to use interface
  • Centralized work orders
  • Real-time data & reports
  • Mobile app access
  • Large contractor network

Cons

  • Limited customization
  • Reporting complexity
  • Integration challenges
  • Cost may vary
  • Limited offline access
read more...
Accruent helps facility managers maintain, organize, optimize and manage their facilities. It can maintain assets, improve organizational efficiency and streamline workflows for optimal performance from all departments. It comes in tailored versions for its industry specialties such as vx Maintain for retail, 360 Facility for real estate, Connectiv for healthcare and FAMIS for education and the private sector.
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Formerly known as Fleetmatics, Verizon Connect Software offers services and technologies to field and office workers. It assists with fleet tracking, dashcams, field service and scheduling, compliance management, asset tracking, commercial navigation and more. It boosts driver efficiency and saves time through route optimization and roadside assistance capabilities.

Mobile job info and updates enable workers to stay agile and share unified customer data with all employee levels. It provides standard inclusions like document management, auto-scheduling, calendars and third-party integrations.
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Axxerion is a property, storage and maintenance management platform that provides flexible asset, facility and inventory management features. It simplifies maintenance operations, centralizes communication, and collects data to promote better business decisions and accurate forecasting.

Its scalability and flexibility make it ideal for organizations of all sizes in diverse industries. It’s available for cloud deployment.
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Facilio offers a comprehensive software solution designed to streamline facilities management tasks, including Integrated Workplace Management Systems (IWMS). This platform is particularly well-suited for large enterprises and property managers who require efficient oversight of multiple facilities. The software excels in providing real-time data analytics, predictive maintenance, and seamless workflow automation, which significantly enhance operational efficiency and reduce costs. Users benefit from its intuitive interface, robust reporting tools, and customizable dashboards. Popular features include asset tracking, energy management, and tenant engagement modules. These capabilities enable users to optimize resource allocation and improve tenant satisfaction. Compared to similar products, Facilio is often praised for its user-friendly design and scalability. Pricing details are typically customized based on the specific needs of the client, so it's advisable to contact SelectHub for a tailored quote. Payment structures can vary, often depending on the number of users or facilities managed, and may be billed monthly or annually.
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Product Assistance

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Live Online
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Product Ranking

#5

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#3

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#46

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#16

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#89

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Find out who the leaders are

Analyst Rating Summary

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Work Order Management
Mobile
Reporting and Dashboard
Human Resources Management
Inventory Management
Mobile
Reporting and Dashboard
Safety and Security Management
Human Resources Management
Inventory Management
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Safety and Security Management
Human Resources Management
Inventory Management
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Safety and Security Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceChannel
Accruent
Verizon Connect
Axxerion
Facilio
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Asset Management Facility Booking Management Human Resources Management Inventory Management Maintenance Management Mobile Reporting and Dashboard Safety and Security Management Space, Key, and Lock Management Visitor Management Work Order Management 73 26 17 65 71 97 88 48 17 99 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 188 reviews
Excellent User Sentiment 24 reviews
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Excellent User Sentiment 300 reviews
Great User Sentiment 25 reviews
84%
of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

91%
of users recommend this product

Accruent has a 'excellent' User Satisfaction Rating of 91% when considering 24 user reviews from 2 recognized software review sites.

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92%
of users recommend this product

Axxerion has a 'excellent' User Satisfaction Rating of 92% when considering 300 user reviews from 3 recognized software review sites.

80%
of users recommend this product

Facilio has a 'great' User Satisfaction Rating of 80% when considering 25 user reviews from 2 recognized software review sites.

4.8 (5)
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4.0 (77)
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4.3 (2)
3.5 (1)
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4.6 (20)
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4.6 (24)
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4.3 (91)
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4.6 (274)
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4.5 (15)
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Awards

Work Order Management Award
User Favorite Award
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User Favorite Award
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Synopsis of User Ratings and Reviews

Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.
User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.
Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.
Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.
Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.
Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.
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Intuitive Interface: Accruent's user-friendly design simplifies navigation, making it easy to manage facilities, track work orders, and access data.
Comprehensive Functionality: Its robust feature set covers various FM needs, including space planning, maintenance management, and energy tracking, providing a centralized platform for facility operations.
Customizable Reporting: Users appreciate the ability to generate tailored reports based on specific criteria, enabling data analysis and informed decision-making.
Seamless Integration: Accruent integrates with other business systems, such as ERP and CAD, streamlining data flow and improving operational efficiency.
Mobile Accessibility: Its mobile app allows facility managers to access data, manage work orders, and monitor operations remotely, enhancing flexibility and productivity.
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Real-Time Tracking: Users appreciate the ability to monitor their fleet in real-time, enhancing operational efficiency and response times for customer service.
Route Optimization: The software's route optimization feature is praised for reducing fuel consumption and improving delivery times, which is crucial for businesses aiming to enhance sustainability and customer satisfaction.
Maintenance Alerts: Facility managers find the maintenance alert system invaluable for preventing equipment breakdowns, ensuring vehicles are serviced on time, and reducing costly repairs.
Customizable Reports: The ability to generate customizable reports helps businesses track performance metrics effectively, aiding in decision-making processes and operational improvements.
User-Friendly Interface: Even users with limited technical skills find the platform easy to navigate, making the adoption process smoother for teams.
Comprehensive Dashboard: The dashboard provides a comprehensive overview of fleet operations, including vehicle status and driver behavior, allowing for quick assessments and adjustments.
Enhanced Safety Features: Features like driver behavior monitoring and speed alerts are highly valued for promoting safer driving practices and reducing the risk of accidents.
Scalability: Verizon Connect is suitable for businesses of all sizes, offering scalability that allows companies to expand their fleet management capabilities as they grow.
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User-Friendly: It’s easy to navigate, find and use tools, according to 68% of user feedback on this feature.
Simple Implementation: Implementation is simple and quick, with end-to-end user support, as indicated by 100% reviews on this aspect.
Customer Service: According to 60% of reviews on customer service, Axxerion offers consistent and quick support.
Easy Configuration: Users can easily configure the tools and functions to fit the unique requirements of their business, according to 100% of reviews on its configuration.
Out-of-the-Box Features: All reviews on features indicate that it offers comprehensive and ready-to-go features such as property asset management, work orders, property inspections, reporting and preventative maintenance.
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Real-Time Visibility: Facilio provides users with real-time insights into asset performance, enabling proactive maintenance and informed decision-making.
Workflow Automation: The platform streamlines maintenance tasks and workflows, reducing manual effort and improving operational efficiency.
IoT Integration: Facilio's IoT integration allows for automated temperature control and energy optimization within buildings.
Mobile Accessibility: The software's mobile app empowers facility managers with on-the-go access to critical information and tools.
Improved Tenant Experience: Facilio's self-service portal enables tenants to easily submit service requests and book amenities, enhancing their overall experience.
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Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.
Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.
Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.
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Clunky Interface: Many users find the interface to be outdated, unintuitive, and difficult to navigate, which can slow down daily tasks and reduce efficiency.
Limited Reporting Capabilities: The reporting features are often cited as being inadequate, with users struggling to extract the data they need in a timely and actionable format.
Integration Issues: Integrating Accruent with other software systems can be challenging, leading to data silos and communication breakdowns between different departments.
Poor Customer Support: Users have reported experiencing long wait times for support, unhelpful responses, and a lack of technical expertise from the support team.
Costly and Inflexible: Accruent is perceived as being expensive compared to other options, and its licensing and pricing structure can be inflexible, making it difficult for organizations to scale or adjust their usage as needed.
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Customer Service: Users report challenges in getting timely and effective support from Verizon Connect's customer service team, leading to frustration and unresolved issues.
Technical Issues: Frequent technical problems, such as device malfunctions and software glitches, can disrupt fleet operations and hinder productivity for facility management teams.
Cost: Verizon Connect's pricing structure can be complex and expensive, especially for larger fleets or those requiring advanced features, making it a significant investment for facility management budgets.
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Difficult to Use: Users have reported that the software can be difficult to navigate and use, especially for those who are not familiar with facility management software.
Limited Customization: Axxerion offers limited customization options, which can be frustrating for businesses with specific needs.
Reporting Issues: Some users have complained about the reporting functionality, finding it cumbersome or limited in its ability to generate the specific reports they need.
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Reporting Limitations: Users have reported that the reporting features could be more customizable, limiting their ability to tailor reports to their specific needs.
Sandbox Environment: The lack of a dedicated sandbox environment for testing and development can lead to issues in a live setting and may impact end-user experience.
Data Integration Challenges: Some users have mentioned difficulties with data input and integration, particularly with IoT sensor information, which can hinder the software's effectiveness.
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ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

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Accruent's Facility Management Software has received mixed reviews in the past year. While some users praise its robust capabilities and ease of use, others find it lacking in certain key areas. A common complaint is the software's steep learning curve, which can be a significant obstacle for new users. Additionally, some users have reported issues with data accuracy and integration with other systems. Despite these weaknesses, Accruent's Facility Management Software remains a popular choice for many organizations due to its strengths. Users appreciate its comprehensive suite of features, which includes everything from asset management to work order tracking. The software is also highly customizable, allowing users to tailor it to their specific needs. Another key strength is Accruent's strong customer support, which is available 24/7. Compared to similar products, Accruent's Facility Management Software stands out for its comprehensive feature set and ease of use. However, it is important to note that the software is not without its drawbacks. The steep learning curve and potential data accuracy issues should be considered before making a purchase decision. Overall, Accruent's Facility Management Software is a solid choice for organizations that are looking for a comprehensive and customizable solution. It is particularly well-suited for large organizations with complex facility management needs.

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Verizon Connect is a facility management software solution that has garnered positive feedback for its user-friendly interface, making it easy for businesses to navigate and manage their facilities efficiently. Users have also highlighted its seamless integration with other business systems, such as enterprise resource planning (ERP) and computer-aided design (CAD) software, which streamlines data flow and enhances operational efficiency. Additionally, Verizon Connect's comprehensive reporting capabilities have been praised, allowing businesses to generate tailored reports based on specific criteria, enabling data analysis and informed decision-making. However, some users have expressed concerns about the software's cost, considering it to be relatively expensive compared to other facility management solutions available in the market. Additionally, there have been reports of limited support for certain features that some businesses may require. Despite these drawbacks, Verizon Connect remains a popular choice for businesses seeking a comprehensive facility management solution, particularly those with multiple locations or those needing to comply with industry regulations. Its ability to track assets and employees across various sites, coupled with its robust reporting features, makes it an ideal choice for businesses with complex facility management needs.

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Are users axxelerating their facility management with Axxerion, or are they stuck in neutral? User reviews from the past year paint a mixed picture of this software. While some users praise its customizability, allowing them to tailor the platform to their specific needs, others find the interface clunky and difficult to navigate. A key strength highlighted by users is Axxerion's robust reporting capabilities, enabling them to easily track key performance indicators like work order completion rates and equipment maintenance costs. However, some users express frustration with the software's limited mobile functionality, hindering their ability to manage tasks on the go. A major differentiator for Axxerion is its comprehensive suite of features, covering everything from preventive maintenance scheduling to space optimization. This breadth of functionality makes it a one-stop shop for facility managers, eliminating the need for multiple disparate systems. However, this comprehensiveness can also be a double-edged sword, as some users find the sheer number of features overwhelming, particularly during the initial onboarding process. Overall, Axxerion seems best suited for larger organizations with complex facility management needs and dedicated resources for training and implementation. Smaller organizations with simpler requirements might find the software's extensive functionality and associated learning curve to be overkill.

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How facile is Facilio, really? User reviews from the past year reveal a generally positive sentiment toward Facilio's cloud-based IWMS platform. Users rave about its user-friendliness and robust features, particularly its workflow automation, IoT integration, and analytics capabilities, which streamline facility management operations. For instance, one user highlighted the platform's ability to create workflows that proactively detect equipment issues, leading to significant energy savings. This focus on innovation and customer-centricity has earned Facilio recognition as an industry challenger. However, some users have pointed out areas for improvement, such as the need for more customizable reporting features and the absence of a sandbox environment for testing. One user specifically mentioned that the lack of a sandbox feature has led to an "untidy platform" for end users. Despite these drawbacks, Facilio is generally perceived as a valuable tool for organizations looking to enhance efficiency and sustainability in their facility management processes. Its ease of use, integration capabilities, and focus on innovation make it particularly well-suited for businesses with complex operations and a need for a centralized, data-driven approach to facility management.

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