Home > Facility Management Software > ServiceChannel > ServiceChannel vs Eptura Asset

ServiceChannel vs Eptura Asset

Last Updated: November 18th, 2024

Our analysts compared ServiceChannel vs Eptura Asset based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.

Pros

Easy to use interface
Centralized work orders
Real-time data & reports
Mobile app access
Large contractor network

Cons

Limited customization
Reporting complexity
Integration challenges
Cost may vary
Limited offline access

Eptura Asset (formerly SIQ) offers a comprehensive software solution tailored for facility management, streamlining tasks such as space planning, maintenance scheduling, and asset tracking. This platform is particularly well-suited for large enterprises and organizations with complex facility needs, as it provides robust tools for optimizing space utilization and ensuring efficient operations. Users frequently highlight its intuitive interface and powerful analytics capabilities, which help in making data-driven decisions.

One of the standout features of Eptura Asset is its ability to integrate seamlessly with existing systems, reducing the learning curve and enhancing productivity. The software also supports real-time monitoring and reporting, which is crucial for maintaining high standards of facility management. Pricing for Eptura Asset typically varies based on the number of users and the specific modules required, with options for monthly or annual payments, making it flexible for different budgetary constraints.

Compared to similar products, Eptura Asset is often praised for its user-friendly design and comprehensive support services, which contribute to a smoother implementation process. Overall, Eptura'Asset's blend of advanced features and ease of use makes it a valuable tool for organizations aiming to enhance their facility management practices.

$50/User, Monthly

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$85/User, Monthly

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Tailored to your specific needs

Small

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Large

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Android

Chromebook

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Cloud

On-Premise

Mobile

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On-Premise

Mobile

Product Assistance

Documentation

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Live Online

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Live Online

Videos

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Phone

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Knowledge Base

24/7 Live Support

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Product Insights

Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
Real-Time Information: View asset information, work order progress and reports in real time from any location.
Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.

Enhanced Operational Efficiency: Streamlines facility management tasks, reducing time spent on manual processes and allowing staff to focus on strategic initiatives.
Cost Savings: Optimizes resource allocation and maintenance schedules, leading to significant reductions in operational costs.
Improved Space Utilization: Provides detailed analytics on space usage, enabling better planning and maximizing the use of available space.
Increased Employee Productivity: Creates a more organized and efficient work environment, which can boost employee morale and productivity.
Enhanced Compliance: Ensures adherence to regulatory standards and safety protocols, minimizing the risk of non-compliance penalties.
Data-Driven Decision Making: Offers comprehensive reporting and analytics, empowering managers to make informed decisions based on real-time data.
Scalability: Adapts to the growing needs of an organization, whether expanding to new locations or increasing the number of managed assets.
Improved Communication: Facilitates better communication between facility managers, staff, and service providers, ensuring everyone is on the same page.
Proactive Maintenance: Schedules preventive maintenance tasks, reducing the likelihood of unexpected equipment failures and extending asset lifespan.
Enhanced User Experience: Provides an intuitive interface that simplifies task management, making it easier for users to navigate and complete their work efficiently.

Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.

Space Management: Efficiently allocate and manage workspace resources with real-time data and analytics.
Asset Tracking: Monitor and maintain an inventory of all physical assets, ensuring optimal utilization and lifecycle management.
Maintenance Management: Schedule, track, and manage maintenance tasks to ensure facilities are always in top condition.
Room Booking: Simplify the process of reserving meeting rooms and other shared spaces with an intuitive booking system.
Move Management: Plan and execute office moves with minimal disruption, using detailed move plans and tracking tools.
Environmental Monitoring: Track and manage environmental conditions such as temperature, humidity, and air quality to ensure a comfortable and safe workspace.
Work Order Management: Create, assign, and track work orders to ensure timely completion of tasks and projects.
Vendor Management: Manage relationships with external vendors, including contract management and performance tracking.
Reporting and Analytics: Generate detailed reports and analytics to gain insights into facility operations and make data-driven decisions.
Mobile Access: Access key features and data from mobile devices, enabling on-the-go management and decision-making.
Integration Capabilities: Seamlessly integrate with other enterprise systems such as HR, finance, and IT for a unified approach to facility management.
Compliance Management: Ensure compliance with industry regulations and standards through automated tracking and reporting.
Customizable Dashboards: Create personalized dashboards to monitor key performance indicators and metrics relevant to your organization.
Emergency Preparedness: Develop and manage emergency response plans to ensure the safety and security of all occupants.
Energy Management: Monitor and optimize energy usage to reduce costs and improve sustainability.

Product Ranking

#5

among all
Facility Management Software

#158

among all
Facility Management Software

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Analyst Rating Summary

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User Sentiment Summary

84%

of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

94%

of users recommend this product

Eptura Asset has a 'excellent' User Satisfaction Rating of 94% when considering 70 user reviews from 2 recognized software review sites.

4.8 (5)

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4.0 (77)

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4.69 (35)

4.3 (91)

4.7 (35)

4.5 (15)

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Awards

Synopsis of User Ratings and Reviews

Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.

User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.

Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.

Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.

Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.

Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.

Streamlined Workflows: Users appreciate how Eptura Asset simplifies tasks like scheduling maintenance requests, tracking work orders, and managing vendor contracts. One user mentioned that they were able to easily track the progress of a repair request, which saved them time and frustration.

Improved Communication: Eptura Asset's communication features, such as email notifications and online dashboards, help keep everyone on the same page. A user commented that they were able to stay informed about upcoming maintenance events and receive timely updates on work order progress.

Data-Driven Insights: Eptura provides valuable data and analytics that help facility managers make informed decisions. One user highlighted how they were able to identify trends in maintenance requests and proactively address potential issues before they became major problems.

Mobile Accessibility: Eptura's mobile app allows facility managers to stay connected and manage tasks on the go. A user mentioned that they were able to approve work orders and communicate with vendors from their smartphone, which increased their efficiency.

Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.

Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.

Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.

Limited Customization: Some users have reported difficulty in tailoring the platform to their specific needs, particularly when it comes to managing unique workflows or integrating with existing systems. For example, a user might want to track specific maintenance requests for a particular type of equipment, but the platform doesn't offer the necessary flexibility.

Steep Learning Curve: The platform's interface can be complex and require significant time to master, especially for users who are not familiar with similar software. This can lead to frustration and slow down the adoption process, particularly for new employees or those who are not tech-savvy.

Lack of Mobile Optimization: Some users have reported issues with the mobile app, which can be clunky or lack essential features. This can be a major inconvenience for facility managers who need to access critical information or manage tasks on the go.

Customer Support Issues: Some users have expressed dissatisfaction with the responsiveness and quality of customer support. This can be a major problem when encountering technical difficulties or needing assistance with complex tasks.

ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

User reviews from the past year reveal a mixed bag. While Eptura Asset aims to be a comprehensive solution for tasks like desk booking and asset tracking, users point out a discrepancy between ambition and execution. Some praise its robust features for facility management, highlighting the ease of submitting service requests, tracking inventory, and managing vendor invoices, all within a single platform. They particularly appreciate the preventive maintenance scheduling, which helps them minimize downtime and keep their facilities in top shape. However, a recurring gripe is the platform's complexity. Users find it challenging to navigate the interface and utilize the software's full potential, often feeling overwhelmed by the sheer number of features. This steep learning curve, coupled with occasional glitches and slow loading times, leaves some users frustrated.Eptura Asset's strength lies in its comprehensive approach to facility and asset management, offering a one-stop shop for various tasks. However, its Achilles' heel is its user-friendliness, which could hinder adoption and satisfaction. Eptura Asset seems best suited for larger organizations with dedicated IT resources to navigate the platform's complexities and provide adequate training to employees. Smaller companies, especially those without dedicated IT staff, might find Eptura Asset overwhelming and may be better served by a simpler, more intuitive solution.

Screenshots

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FAQ

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What are the top-rated propducts for Facility Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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