Home > Facility Management Software > ServiceChannel > ServiceChannel vs 24/7 Software

ServiceChannel vs 24/7 Software

Last Updated: November 18th, 2024

Our analysts compared ServiceChannel vs 24/7 Software based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.

Pros

Easy to use interface
Centralized work orders
Real-time data & reports
Mobile app access
Large contractor network

Cons

Limited customization
Reporting complexity
Integration challenges
Cost may vary
Limited offline access

24/7 Software offers a comprehensive solution for facility management, designed to streamline operations and enhance efficiency. This software is particularly beneficial for industries such as sports venues, entertainment complexes, and large-scale event facilities, where managing tasks and ensuring safety are paramount. Users appreciate its robust features, including real-time incident tracking, task management, and communication tools, which facilitate seamless coordination among staff. The platform's ability to integrate with existing systems and provide detailed analytics sets it apart from similar products, offering unique insights into operational performance. While specific pricing details are not publicly available, potential users are encouraged to contact SelectHub for a tailored quote that aligns with their specific requirements. Overall, 24/7 Software is praised for its user-friendly interface and powerful capabilities, making it a preferred choice for organizations seeking to optimize their facility management processes.

$50/User, Monthly

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$39.95 Monthly

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Tailored to your specific needs

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Chromebook

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Cloud

On-Premise

Mobile

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Product Assistance

Documentation

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Knowledge Base

24/7 Live Support

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Product Insights

Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
Real-Time Information: View asset information, work order progress and reports in real time from any location.
Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.

Increased Efficiency: Streamline operations by automating routine tasks, allowing staff to focus on more strategic activities.
Real-Time Communication: Facilitate instant communication among team members, ensuring quick response times and reducing downtime.
Enhanced Accountability: Track task completion and staff performance with detailed logs, promoting responsibility and transparency.
Improved Safety: Monitor and manage safety protocols effectively, reducing the risk of accidents and ensuring compliance with regulations.
Cost Reduction: Optimize resource allocation and minimize waste, leading to significant cost savings over time.
Data-Driven Decisions: Leverage comprehensive analytics to make informed decisions that enhance operational effectiveness.
Scalability: Adapt to growing business needs without compromising on performance, ensuring seamless scalability.
Customizable Workflows: Tailor workflows to meet specific organizational requirements, enhancing flexibility and adaptability.
Centralized Information: Access all necessary data from a single platform, reducing the need for multiple software solutions.
Proactive Maintenance: Schedule and track maintenance tasks to prevent equipment failures and extend asset lifespan.
Enhanced Customer Experience: Improve service delivery and customer satisfaction by ensuring facilities are well-maintained and issues are promptly addressed.
Regulatory Compliance: Maintain compliance with industry standards and regulations through automated documentation and reporting.
Resource Optimization: Allocate resources more effectively by analyzing usage patterns and identifying areas for improvement.
Reduced Downtime: Minimize operational disruptions by quickly addressing issues as they arise, ensuring continuous productivity.
Improved Collaboration: Foster teamwork and collaboration through shared access to information and coordinated task management.
Comprehensive Reporting: Generate detailed reports to gain insights into operational performance and identify areas for enhancement.
Time Savings: Automate repetitive tasks to save time and allow staff to focus on higher-value activities.
Enhanced Security: Protect sensitive data and ensure secure access to information through robust security measures.
Predictive Insights: Utilize predictive analytics to anticipate future needs and trends, enabling proactive planning.
Environmental Sustainability: Implement energy-saving measures and track environmental impact to support sustainability goals.

Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.

Incident Management: Track incidents in real time. Build workflows, dispatch personnel and maintain a detailed history of all incidents. Adhere to standard operating procedures and ensure fast incident resolution.
Dispatch Queue: Color-code to filter incidents by status in the dispatch queue. View all changes in the command center to ensure nothing gets overlooked.
Configurable Incident Forms: Configure incident forms based on incident type, process or department. Add long or short forms to include as many details as needed.
Reporting and Analytics: Generate reports based on data collected from incident forms. Configure charts based on the type of data being displayed.
Maintenance Management: Schedule preventive maintenance activities and create work orders instantly. Streamline operations, manage assets, and track vendor and warranty information in real time, keeping all team members in the loop.
Guard Tours: Gain visibility into the progress of guard patrols and increase peace of mind. Create and execute custom guard patrols to enhance facility security.
Lost and Found: Process lost item requests from customers using a web form to collect all necessary details. Automatically match items found with those reported as lost after completing the lost claim form.
Task Management: Manage tasks anywhere, anytime. Track progress on the go to improve efficiency and collaboration among team members.
Activity Tracking: Track activities like shift changes, breaks, meetings, patrols and access requests. Filter activities by time, priority, assigned person or method of reporting. Generate activity reports anytime to promote staff accountability.

Product Ranking

#5

among all
Facility Management Software

#109

among all
Facility Management Software

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Analyst Rating Summary

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User Sentiment Summary

84%

of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

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4.8 (5)

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4.0 (77)

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4.3 (91)

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4.5 (15)

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Awards

Synopsis of User Ratings and Reviews

Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.

User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.

Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.

Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.

Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.

Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.

Incident Management System: Users praise the software's robust incident management system, highlighting its effectiveness in documenting, tracking, and resolving incidents efficiently.

User-Friendly Interface: The software is commended for its intuitive design and ease of use, enabling facility management teams to navigate and utilize its features with minimal training.

Responsive Support Team: Users appreciate the helpful and responsive customer support team, who provide timely assistance and guidance when needed.

Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.

Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.

Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.

Limited Customization: Some users have reported that the software can be inflexible when it comes to adapting to unique business processes or industry-specific requirements.

Mobile App Functionality: While 24/7 Software offers a mobile app, some users have found its functionality to be limited compared to the desktop version, particularly for complex tasks or workflows.

ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

Is 24/7 Software always there for you, even when your facility isn't? Users overwhelmingly say "yes!" They rave about its user-friendliness, highlighting the activity log's simplicity, even for those less tech-savvy. This ease of use is crucial for widespread adoption and efficient task management, especially in fast-paced environments like the baseball stadium mentioned in one review. Users also appreciate the comprehensive features, particularly the robust incident management system, which streamlines operations and provides a centralized record, as evidenced by its successful implementation at baseball games.However, some users express a desire for more frequent updates to further enhance the software's capabilities. While the current version is highly regarded, particularly for its preventative maintenance tracking and asset management, staying ahead of the curve with regular updates is essential in today's rapidly evolving technological landscape. This would ensure 24/7 Software remains competitive and caters to the ever-growing needs of its users.Overall, 24/7 Software is best suited for businesses seeking a user-friendly, feature-rich solution for managing maintenance operations, incident tracking, and preventative maintenance. Its intuitive design makes it ideal for teams of varying technical expertise, while its comprehensive features cater to a wide range of industries and needs. The positive user feedback, particularly regarding its ease of use and comprehensive features, makes it a compelling choice for businesses looking to streamline their operations and enhance efficiency.

Screenshots

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FAQ

How can I do a in-depth comparison of ServiceChannel and 24/7 Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Facility Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Facility Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Is there a requirement template for Facility Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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