NetFacilities vs 24/7 Software

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Our analysts compared NetFacilities vs 24/7 Software based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

NetFacilities is a completely web-based maintenance management option for facility managers. It helps track comprehensive data on facilities, assets and properties in order to more efficiently maintain them. It improves reliability in addition to facilitating preventive maintenance for a range of industries and organizations.
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24/7 Software offers a comprehensive solution for facility management, designed to streamline operations and enhance efficiency. This software is particularly beneficial for industries such as sports venues, entertainment complexes, and large-scale event facilities, where managing tasks and ensuring safety are paramount. Users appreciate its robust features, including real-time incident tracking, task management, and communication tools, which facilitate seamless coordination among staff. The platform's ability to integrate with existing systems and provide detailed analytics sets it apart from similar products, offering unique insights into operational performance. While specific pricing details are not publicly available, potential users are encouraged to contact SelectHub for a tailored quote that aligns with their specific requirements. Overall, 24/7 Software is praised for its user-friendly interface and powerful capabilities, making it a preferred choice for organizations seeking to optimize their facility management processes.
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$45 Quote-based
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$39.95 Monthly
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Chromebook
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Product Assistance

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Knowledge Base
24/7 Live Support
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Product Insights

  • No On-Premise Upkeep: It doesn’t require IT support, servers or any other hardware to maintain. All that is required is an internet connection to access the software.
  • Centralized Platform: Collaborate with internal or external stakeholders, administrators, technicians, vendors and more from a convenient, centralized platform.
  • Easy Workflow Management: Streamline workflow and lifecycle management processes to make maintenance management easy and efficient.
  • Preventive Maintenance Scheduling: Plan and schedule maintenance ahead of time. Reduce emergency repair cost and increase efficiency of assets.
  • Extended Asset Lifespan: Conduct routine maintenance to prevent asset breakdown and keep them operating for their full lifespan or even beyond.
  • Increased Asset Visibility: Get insight into asset performance, allow tracking of maintenance activities, monitor operational costs and predict more accurate forecasts.
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  • Increased Efficiency: Streamline operations by automating routine tasks, allowing staff to focus on more strategic activities.
  • Real-Time Communication: Facilitate instant communication among team members, ensuring quick response times and reducing downtime.
  • Enhanced Accountability: Track task completion and staff performance with detailed logs, promoting responsibility and transparency.
  • Improved Safety: Monitor and manage safety protocols effectively, reducing the risk of accidents and ensuring compliance with regulations.
  • Cost Reduction: Optimize resource allocation and minimize waste, leading to significant cost savings over time.
  • Data-Driven Decisions: Leverage comprehensive analytics to make informed decisions that enhance operational effectiveness.
  • Scalability: Adapt to growing business needs without compromising on performance, ensuring seamless scalability.
  • Customizable Workflows: Tailor workflows to meet specific organizational requirements, enhancing flexibility and adaptability.
  • Centralized Information: Access all necessary data from a single platform, reducing the need for multiple software solutions.
  • Proactive Maintenance: Schedule and track maintenance tasks to prevent equipment failures and extend asset lifespan.
  • Enhanced Customer Experience: Improve service delivery and customer satisfaction by ensuring facilities are well-maintained and issues are promptly addressed.
  • Regulatory Compliance: Maintain compliance with industry standards and regulations through automated documentation and reporting.
  • Resource Optimization: Allocate resources more effectively by analyzing usage patterns and identifying areas for improvement.
  • Reduced Downtime: Minimize operational disruptions by quickly addressing issues as they arise, ensuring continuous productivity.
  • Improved Collaboration: Foster teamwork and collaboration through shared access to information and coordinated task management.
  • Comprehensive Reporting: Generate detailed reports to gain insights into operational performance and identify areas for enhancement.
  • Time Savings: Automate repetitive tasks to save time and allow staff to focus on higher-value activities.
  • Enhanced Security: Protect sensitive data and ensure secure access to information through robust security measures.
  • Predictive Insights: Utilize predictive analytics to anticipate future needs and trends, enabling proactive planning.
  • Environmental Sustainability: Implement energy-saving measures and track environmental impact to support sustainability goals.
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  • Calendar Management: Schedule maintenance, set labor schedules and assign work to individual technicians from an intuitive calendar interface.
  • Data Import/Export: Upload all data from previous CMMS systems or spreadsheets to streamline the implementation process. Data can be exported to email, spreadsheet and other formats to make collaboration and contact management a breeze.
  • Maintenance Scheduling: Maintenance scheduling and preventive maintenance plans allow managing recurring maintenance tasks, scheduling one-time repairs, sending maintenance reminders and assigning maintenance tasks.
  • Work Order Management: Create, assign, monitor and manage work order requests.
  • Asset Management: Stores crucial information such as warranties, repair history and profile information that can be directly accessed by scanning a QR code on the asset.
  • Incident Management: Allows teams to identify, analyze and remedy any incidents that could contribute to the loss or disruption of operations and prevent them from recurring in the future.
  • Inventory Management: Helps maintain stockroom levels, reorder spare parts, track spare use, generate barcodes and perform other inventory control tasks.
  • Tenant Portal: Lets tenants submit and track their maintenance service requests, provide feedback, and check availability of resources and amenities. Integrated message broadcasting allows rapid and important announcements to reach all the tenants at the same time.
  • Mobile App: Provides field mobility and real-time communication. Preventive maintenance app includes easy login and access to create work orders. Technicians can create and cancel work orders, add labor hours, manage scheduled maintenance activities and access asset information, transaction history, manuals and warranties.
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  • Incident Management: Track incidents in real time. Build workflows, dispatch personnel and maintain a detailed history of all incidents. Adhere to standard operating procedures and ensure fast incident resolution. 
  • Dispatch Queue: Color-code to filter incidents by status in the dispatch queue. View all changes in the command center to ensure nothing gets overlooked. 
  • Configurable Incident Forms: Configure incident forms based on incident type, process or department. Add long or short forms to include as many details as needed. 
  • Reporting and Analytics: Generate reports based on data collected from incident forms. Configure charts based on the type of data being displayed. 
  • Maintenance Management: Schedule preventive maintenance activities and create work orders instantly. Streamline operations, manage assets, and track vendor and warranty information in real time, keeping all team members in the loop. 
  • Guard Tours: Gain visibility into the progress of guard patrols and increase peace of mind. Create and execute custom guard patrols to enhance facility security. 
  • Lost and Found: Process lost item requests from customers using a web form to collect all necessary details. Automatically match items found with those reported as lost after completing the lost claim form. 
  • Task Management: Manage tasks anywhere, anytime. Track progress on the go to improve efficiency and collaboration among team members. 
  • Activity Tracking: Track activities like shift changes, breaks, meetings, patrols and access requests. Filter activities by time, priority, assigned person or method of reporting. Generate activity reports anytime to promote staff accountability. 
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Product Ranking

#13

among all
Facility Management Software

#109

among all
Facility Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

NetFacilities
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Asset Management Facility Booking Management Human Resources Management Inventory Management Maintenance Management Mobile Reporting And Dashboard Safety And Security Management Space, Key, And Lock Management Visitor Management Work Order Management 75 0 0 41 57 40 54 20 53 57 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 258 reviews
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90%
of users recommend this product

NetFacilities has a 'excellent' User Satisfaction Rating of 90% when considering 258 user reviews from 3 recognized software review sites.

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3.4 (6)
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4.52 (126)
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4.5 (126)
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Awards

NetFacilities stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Easy to Use: More than 95% of users mentioning this aspect appreciate the easy-to-use interface.
Work Order: Over 80% of reviewers referencing this feature report that the process of submitting and editing work orders is easy and helpful.
Tracking: All the reviews on this topic indicate that tracking asset maintenance, site issues, inventory and labor is easy.
Customer Support: Representatives are very helpful and quick to reply, in the experience of all users referring to support.
Customization: Extensive customizations help users fit the software to their company, according to 66% of reviewers referring to this element.
Communication: Every review referencing this feature cites it as a key in improving communication between teams.
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Incident Management System: Users praise the software's robust incident management system, highlighting its effectiveness in documenting, tracking, and resolving incidents efficiently.
User-Friendly Interface: The software is commended for its intuitive design and ease of use, enabling facility management teams to navigate and utilize its features with minimal training.
Responsive Support Team: Users appreciate the helpful and responsive customer support team, who provide timely assistance and guidance when needed.
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Interface: The system crashes or freezes occasionally, according to over 65% of users mentioning the interface.
Reports: Of reviews talking about reports, 60% observe that the options for customization are limited.
Search Tool: All reviews about the search tool note that it’s difficult to search for work orders specific to locations or any information with two specifications.
Frequent Log Out: All the reviewers mentioning this aspect report that the system frequently logs users out.
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Limited Customization: Some users have reported that the software can be inflexible when it comes to adapting to unique business processes or industry-specific requirements.
Mobile App Functionality: While 24/7 Software offers a mobile app, some users have found its functionality to be limited compared to the desktop version, particularly for complex tasks or workflows.
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NetFacilities offers a user-friendly interface, making many of its features accessible and easy to leverage. Customization, tracking and good customer service are some other notable benefits. Reviews also cite that easy submission and editing of work orders has helped them improve the process of creating and closing work orders. In contrast, the software is prone to freezing, crashing or unexpectedly logging users out. Poor report customization and a buggy search tool are other common issues users note. Overall, it can be a good option for businesses looking for an easy-to-use CMMS that helps with maintenance planning.

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Is 24/7 Software always there for you, even when your facility isn't? Users overwhelmingly say "yes!" They rave about its user-friendliness, highlighting the activity log's simplicity, even for those less tech-savvy. This ease of use is crucial for widespread adoption and efficient task management, especially in fast-paced environments like the baseball stadium mentioned in one review. Users also appreciate the comprehensive features, particularly the robust incident management system, which streamlines operations and provides a centralized record, as evidenced by its successful implementation at baseball games.However, some users express a desire for more frequent updates to further enhance the software's capabilities. While the current version is highly regarded, particularly for its preventative maintenance tracking and asset management, staying ahead of the curve with regular updates is essential in today's rapidly evolving technological landscape. This would ensure 24/7 Software remains competitive and caters to the ever-growing needs of its users.Overall, 24/7 Software is best suited for businesses seeking a user-friendly, feature-rich solution for managing maintenance operations, incident tracking, and preventative maintenance. Its intuitive design makes it ideal for teams of varying technical expertise, while its comprehensive features cater to a wide range of industries and needs. The positive user feedback, particularly regarding its ease of use and comprehensive features, makes it a compelling choice for businesses looking to streamline their operations and enhance efficiency.

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