Home > Facility Management Software > CivicPlus > CivicPlus vs NetFacilities

CivicPlus vs NetFacilities

Last Updated: November 18th, 2024

Our analysts compared CivicPlus vs NetFacilities based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

CivicPlus offers comprehensive software solutions tailored for Recreation Management and Facility Management, designed to streamline administrative tasks and enhance community engagement. The software is particularly well-suited for local governments, municipalities, and parks and recreation departments due to its robust features that cater to public sector needs. Users benefit from efficient scheduling, online registration, facility booking, and payment processing, which collectively improve operational efficiency and user satisfaction. Popular features include customizable dashboards, automated notifications, and detailed reporting tools, which help administrators manage resources effectively. The software's user-friendly interface and integration capabilities make it a preferred choice for organizations looking to modernize their management processes. Pricing details for CivicPlus are not readily available and can vary based on the specific needs and scale of the organization. For accurate pricing information, it is recommended to contact SelectHub for a tailored quote. CivicPlus stands out for its specialized focus on public sector requirements, offering a unique blend of functionality and ease of use.

NetFacilities is a completely web-based maintenance management option for facility managers. It helps track comprehensive data on facilities, assets and properties in order to more efficiently maintain them. It improves reliability in addition to facilitating preventive maintenance for a range of industries and organizations.

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Product Insights

Streamlined Operations: CivicPlus centralizes various management tasks, reducing the need for multiple software solutions and simplifying workflows.
Enhanced Community Engagement: The platform offers tools for better communication with residents, such as event notifications and facility updates, fostering a more connected community.
Improved Resource Allocation: By providing detailed analytics and reporting, CivicPlus helps administrators make informed decisions about resource distribution and facility usage.
Increased Efficiency: Automation of routine tasks like scheduling and registration frees up staff time, allowing them to focus on more strategic initiatives.
Cost Savings: Consolidating multiple functions into one platform can reduce software licensing costs and minimize the need for extensive IT support.
Data-Driven Decision Making: Access to comprehensive data and insights enables more accurate forecasting and planning, improving overall operational effectiveness.
User-Friendly Interface: The intuitive design of CivicPlus makes it easy for both staff and residents to navigate, reducing training time and increasing user satisfaction.
Scalability: CivicPlus can grow with your community, offering scalable solutions that adapt to increasing demands and evolving needs.
Enhanced Security: The platform includes robust security features to protect sensitive data, ensuring compliance with privacy regulations and safeguarding community information.
Customizable Solutions: CivicPlus offers customizable modules that can be tailored to meet the specific needs of different departments, enhancing overall functionality.
Real-Time Updates: Instant updates and notifications keep both staff and residents informed about changes, reducing miscommunication and improving service delivery.
Mobile Accessibility: The mobile-friendly design allows users to access the platform from any device, providing flexibility and convenience for on-the-go management.
Community Feedback Integration: Tools for gathering and analyzing resident feedback help administrators understand community needs and preferences, leading to more responsive services.
Environmental Impact Reduction: Digital management of facilities and resources reduces paper usage and promotes eco-friendly practices within the community.
Enhanced Collaboration: CivicPlus facilitates better collaboration between departments through shared access to information and coordinated planning tools.

No On-Premise Upkeep: It doesn’t require IT support, servers or any other hardware to maintain. All that is required is an internet connection to access the software.
Centralized Platform: Collaborate with internal or external stakeholders, administrators, technicians, vendors and more from a convenient, centralized platform.
Easy Workflow Management: Streamline workflow and lifecycle management processes to make maintenance management easy and efficient.
Preventive Maintenance Scheduling: Plan and schedule maintenance ahead of time. Reduce emergency repair cost and increase efficiency of assets.
Extended Asset Lifespan: Conduct routine maintenance to prevent asset breakdown and keep them operating for their full lifespan or even beyond.
Increased Asset Visibility: Get insight into asset performance, allow tracking of maintenance activities, monitor operational costs and predict more accurate forecasts.

Facility Management: Create, manage and share permits. Schedule leagues, meetings and programs. Reserve and manage facilities by accepting online and in-house reservations.
League Management: Schedule leagues, explore defaults, manage team pages, auto-schedule regular games or tournaments and track game results.
Inventory Management: Add inventory manually or by UPC scanners and edit or adjust inventory based on demand.
Membership Management: Offer flexible membership options, order key tags and custom membership cards.
Volunteer Management: Create, manage, organize and offer volunteer opportunities. Assign or enroll volunteers electronically.
Point-of-Sale: Manage drop-ins, merchandise and concessions.
Instructor Management: Create accounts for instructors, issue contracts, assign rates, manage activity rosters and collate participation data.
Ticketing: Sell, create and scan tickets online or in-house. Allow patrons to print tickets or present them on mobile devices.
Activity Registration and Management: Create, organize and schedule events or classes. Collect registration individually or as a team and communicate with the community through a cloud-based software.
Reporting: Access, customize and automate advanced reports. Track performance and print, save, email or export reports.
Calendar: Filter by reservation type, location, activity schedules, programs and league games. Share data with third-party calendars.
Activity Catalog: Create a customized catalog arranged into categories with the option to search and filter.

Calendar Management: Schedule maintenance, set labor schedules and assign work to individual technicians from an intuitive calendar interface.
Data Import/Export: Upload all data from previous CMMS systems or spreadsheets to streamline the implementation process. Data can be exported to email, spreadsheet and other formats to make collaboration and contact management a breeze.
Maintenance Scheduling: Maintenance scheduling and preventive maintenance plans allow managing recurring maintenance tasks, scheduling one-time repairs, sending maintenance reminders and assigning maintenance tasks.
Work Order Management: Create, assign, monitor and manage work order requests.
Asset Management: Stores crucial information such as warranties, repair history and profile information that can be directly accessed by scanning a QR code on the asset.
Incident Management: Allows teams to identify, analyze and remedy any incidents that could contribute to the loss or disruption of operations and prevent them from recurring in the future.
Inventory Management: Helps maintain stockroom levels, reorder spare parts, track spare use, generate barcodes and perform other inventory control tasks.
Tenant Portal: Lets tenants submit and track their maintenance service requests, provide feedback, and check availability of resources and amenities. Integrated message broadcasting allows rapid and important announcements to reach all the tenants at the same time.
Mobile App: Provides field mobility and real-time communication. Preventive maintenance app includes easy login and access to create work orders. Technicians can create and cancel work orders, add labor hours, manage scheduled maintenance activities and access asset information, transaction history, manuals and warranties.

Product Ranking

#54

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Facility Management Software

#13

among all
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Analyst Rating Summary

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User Sentiment Summary

89%

of users recommend this product

CivicPlus has a 'great' User Satisfaction Rating of 89% when considering 41 user reviews from 1 recognized software review sites.

90%

of users recommend this product

NetFacilities has a 'excellent' User Satisfaction Rating of 90% when considering 258 user reviews from 3 recognized software review sites.

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3.4 (6)

4.44 (41)

4.52 (126)

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4.5 (126)

Awards

Synopsis of User Ratings and Reviews

Streamlined Operations: CivicPlus helps manage reservations, registrations, and other tasks efficiently.

User-Friendly Interface: The software is designed to be easy to use for both staff and residents.

Robust Reporting: CivicPlus offers strong reporting features, providing valuable insights into operations.

Integration with Other Modules: The software integrates with other CivicPlus modules, such as those for managing memberships and leagues, enhancing its functionality.

Easy to Use: More than 95% of users mentioning this aspect appreciate the easy-to-use interface.

Work Order: Over 80% of reviewers referencing this feature report that the process of submitting and editing work orders is easy and helpful.

Tracking: All the reviews on this topic indicate that tracking asset maintenance, site issues, inventory and labor is easy.

Customer Support: Representatives are very helpful and quick to reply, in the experience of all users referring to support.

Customization: Extensive customizations help users fit the software to their company, according to 66% of reviewers referring to this element.

Communication: Every review referencing this feature cites it as a key in improving communication between teams.

Cost: CivicPlus can be expensive, especially for smaller organizations with limited budgets.

Occasional Bugs: Users have reported experiencing occasional bugs and glitches, which can be disruptive to operations.

Lack of Phone Support: While CivicPlus offers email and emergency support, the lack of direct phone support may lead to delays in issue resolution.

Workarounds Over Solutions: Some users have reported that the technical support team often provides workarounds for software issues instead of addressing the root causes.

Interface: The system crashes or freezes occasionally, according to over 65% of users mentioning the interface.

Reports: Of reviews talking about reports, 60% observe that the options for customization are limited.

Search Tool: All reviews about the search tool note that it’s difficult to search for work orders specific to locations or any information with two specifications.

Frequent Log Out: All the reviewers mentioning this aspect report that the system frequently logs users out.

Is CivicPlus truly a civic plus when it comes to recreation and facility management software? CivicPlus software generally receives positive reviews for its comprehensive features and user-friendly interface. Users praise its ability to streamline operations, easily manage reservations and efficiently handle registrations, making it a breeze for staff. The software's seamless integration capabilities with other CivicPlus products and third-party applications are also highlighted as a significant advantage, saving users time and effort. However, some users have reported occasional technical glitches and a learning curve for new users, which could pose initial challenges. Customer support receives mixed reviews, with some users praising the responsiveness and helpfulness, while others feel it could be more consistent. This inconsistency in customer support could be a cause for concern for users who require prompt assistance. CivicPlus is often compared favorably to similar products due to its robust functionality and user-friendly interface. Its ability to streamline complex tasks like facility scheduling, program registration, and membership management sets it apart. For instance, users have lauded its intuitive reservation system, which simplifies the process of booking facilities and managing availability. However, the occasional technical glitches and learning curve for new users are noted drawbacks compared to some competitors. These issues, while not widespread, could potentially impact user experience, especially for those transitioning from different software. Overall, CivicPlus is well-suited for local governments and organizations seeking to enhance the management of their recreational facilities and programs. Its comprehensive features, user-friendly interface, and integration capabilities make it a powerful tool for streamlining operations and improving efficiency. However, potential users should be aware of the reported technical glitches and mixed customer support experiences. Despite these drawbacks, CivicPlus remains a strong contender in the recreation and facility management software market, particularly for organizations prioritizing robust functionality and ease of use.

NetFacilities offers a user-friendly interface, making many of its features accessible and easy to leverage. Customization, tracking and good customer service are some other notable benefits. Reviews also cite that easy submission and editing of work orders has helped them improve the process of creating and closing work orders. In contrast, the software is prone to freezing, crashing or unexpectedly logging users out. Poor report customization and a buggy search tool are other common issues users note. Overall, it can be a good option for businesses looking for an easy-to-use CMMS that helps with maintenance planning.

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FAQ

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