CivicPlus vs FAMIS 360

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Our analysts compared CivicPlus vs FAMIS 360 based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

CivicPlus Software Tool

Product Basics

CivicPlus offers comprehensive software solutions tailored for Recreation Management and Facility Management, designed to streamline administrative tasks and enhance community engagement. The software is particularly well-suited for local governments, municipalities, and parks and recreation departments due to its robust features that cater to public sector needs. Users benefit from efficient scheduling, online registration, facility booking, and payment processing, which collectively improve operational efficiency and user satisfaction. Popular features include customizable dashboards, automated notifications, and detailed reporting tools, which help administrators manage resources effectively. The software's user-friendly interface and integration capabilities make it a preferred choice for organizations looking to modernize their management processes. Pricing details for CivicPlus are not readily available and can vary based on the specific needs and scale of the organization. For accurate pricing information, it is recommended to contact SelectHub for a tailored quote. CivicPlus stands out for its specialized focus on public sector requirements, offering a unique blend of functionality and ease of use.
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FAMIS 360, developed by Accruent, is a comprehensive software solution designed to streamline facility management tasks. It is particularly well-suited for organizations looking to efficiently manage their maintenance operations, asset tracking, and space optimization. One of the key benefits of FAMIS 360 is its ability to enhance operational efficiency by automating routine tasks and providing real-time data for informed decision-making. Popular features include its robust work order management system, preventive maintenance scheduling, and integrated asset management capabilities. When compared to similar products in the market, users often highlight FAMIS 360's user-friendly interface and the flexibility it offers in customizing functionalities to meet specific organizational needs. Pricing considerations for FAMIS 360 typically involve a subscription model, which may vary based on the size of the organization and the specific features required, making it a scalable option for facilities of different sizes.
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Product Insights

  • Streamlined Operations: CivicPlus centralizes various management tasks, reducing the need for multiple software solutions and simplifying workflows.
  • Enhanced Community Engagement: The platform offers tools for better communication with residents, such as event notifications and facility updates, fostering a more connected community.
  • Improved Resource Allocation: By providing detailed analytics and reporting, CivicPlus helps administrators make informed decisions about resource distribution and facility usage.
  • Increased Efficiency: Automation of routine tasks like scheduling and registration frees up staff time, allowing them to focus on more strategic initiatives.
  • Cost Savings: Consolidating multiple functions into one platform can reduce software licensing costs and minimize the need for extensive IT support.
  • Data-Driven Decision Making: Access to comprehensive data and insights enables more accurate forecasting and planning, improving overall operational effectiveness.
  • User-Friendly Interface: The intuitive design of CivicPlus makes it easy for both staff and residents to navigate, reducing training time and increasing user satisfaction.
  • Scalability: CivicPlus can grow with your community, offering scalable solutions that adapt to increasing demands and evolving needs.
  • Enhanced Security: The platform includes robust security features to protect sensitive data, ensuring compliance with privacy regulations and safeguarding community information.
  • Customizable Solutions: CivicPlus offers customizable modules that can be tailored to meet the specific needs of different departments, enhancing overall functionality.
  • Real-Time Updates: Instant updates and notifications keep both staff and residents informed about changes, reducing miscommunication and improving service delivery.
  • Mobile Accessibility: The mobile-friendly design allows users to access the platform from any device, providing flexibility and convenience for on-the-go management.
  • Community Feedback Integration: Tools for gathering and analyzing resident feedback help administrators understand community needs and preferences, leading to more responsive services.
  • Environmental Impact Reduction: Digital management of facilities and resources reduces paper usage and promotes eco-friendly practices within the community.
  • Enhanced Collaboration: CivicPlus facilitates better collaboration between departments through shared access to information and coordinated planning tools.
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  • Streamlined Operations: FAMIS 360 simplifies the complex processes of facility management, allowing teams to focus on strategic tasks rather than getting bogged down by administrative duties.
  • Cost Efficiency: By optimizing resource allocation and reducing manual errors, FAMIS 360 helps organizations cut unnecessary expenses, directly impacting the bottom line positively.
  • Enhanced Communication: The platform fosters better communication between departments, ensuring that everyone is on the same page and reducing the likelihood of miscommunication and delays.
  • Comprehensive Reporting: With its robust reporting capabilities, FAMIS 360 provides valuable insights into operations, helping managers make informed decisions based on real-time data.
  • Improved Asset Management: The software offers detailed tracking and management of assets, extending their lifespan and ensuring they are used efficiently, thus saving costs in the long run.
  • Regulatory Compliance: FAMIS 360 helps ensure that facilities are compliant with relevant laws and regulations, reducing the risk of fines and legal issues.
  • Scalability: As organizations grow, FAMIS 360 can easily scale to meet increased demands, making it a long-term solution for facility management needs.
  • Enhanced Customer Satisfaction: By ensuring that facilities are well-maintained and efficiently run, FAMIS 360 indirectly contributes to a better customer experience.
  • Preventive Maintenance: The software enables planning and scheduling of preventive maintenance, reducing the likelihood of unexpected breakdowns and the costs associated with them.
  • Space Optimization: FAMIS 360 provides tools for effective space management, ensuring that every square foot is utilized to its maximum potential, which is crucial in high-cost real estate markets.
  • Environmental Sustainability: By optimizing energy use and reducing waste, FAMIS 360 supports organizations in their efforts to become more environmentally sustainable.
  • Mobile Accessibility: With mobile access, facility managers and staff can update and receive information on-the-go, increasing responsiveness and flexibility in operations.
  • Customization and Integration: FAMIS 360 can be customized to fit the unique needs of an organization and can be integrated with other systems, providing a seamless operational experience.
  • Security Enhancement: The platform includes features that help in managing access to facilities, thereby enhancing the security of physical assets and personnel.
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  • Facility Management: Create, manage and share permits. Schedule leagues, meetings and programs. Reserve and manage facilities by accepting online and in-house reservations. 
  • League Management: Schedule leagues, explore defaults, manage team pages, auto-schedule regular games or tournaments and track game results. 
  • Inventory Management: Add inventory manually or by UPC scanners and edit or adjust inventory based on demand. 
  • Membership Management: Offer flexible membership options, order key tags and custom membership cards. 
  • Volunteer Management: Create, manage, organize and offer volunteer opportunities. Assign or enroll volunteers electronically. 
  • Point-of-Sale: Manage drop-ins, merchandise and concessions. 
  • Instructor Management: Create accounts for instructors, issue contracts, assign rates, manage activity rosters and collate participation data. 
  • Ticketing: Sell, create and scan tickets online or in-house. Allow patrons to print tickets or present them on mobile devices. 
  • Activity Registration and Management: Create, organize and schedule events or classes. Collect registration individually or as a team and communicate with the community through a cloud-based software. 
  • Reporting: Access, customize and automate advanced reports. Track performance and print, save, email or export reports. 
  • Calendar: Filter by reservation type, location, activity schedules, programs and league games. Share data with third-party calendars. 
  • Activity Catalog: Create a customized catalog arranged into categories with the option to search and filter. 
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  • Work Order Management: Streamline maintenance processes with robust work order management capabilities. Track progress from creating work orders to completing them. 
  • Preventive Maintenance: Schedule and manage preventive maintenance tasks to reduce downtime and extend asset life spans. Set automated alerts for maintenance schedules and task completion. 
  • Asset Management: Track all assets across an organization. Manage equipment, assets and inventory with automated alerts for maintenance, repair and replacement. 
  • Reporting and Analytics: Access real-time data and analytics to make informed decisions. Use customizable dashboards and reports to monitor KPIs, asset performance and maintenance costs. 
  • Mobile App: Access the system from anywhere, anytime. Enable users to view work orders, track assets and create new work orders on the go. 
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Product Ranking

#54

among all
Facility Management Software

#134

among all
Facility Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Asset Management Facility Booking Management Human Resources Management Inventory Management Maintenance Management Mobile Reporting And Dashboard Safety And Security Management Space, Key, And Lock Management Visitor Management Work Order Management 86 53 0 64 84 100 88 50 78 75 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 41 reviews
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89%
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CivicPlus has a 'great' User Satisfaction Rating of 89% when considering 41 user reviews from 1 recognized software review sites.

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4.44 (41)
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Awards

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SelectHub research analysts have evaluated FAMIS 360 and concluded it earns best-in-class honors for Mobile.

Mobile Award

Synopsis of User Ratings and Reviews

Streamlined Operations: CivicPlus helps manage reservations, registrations, and other tasks efficiently.
User-Friendly Interface: The software is designed to be easy to use for both staff and residents.
Robust Reporting: CivicPlus offers strong reporting features, providing valuable insights into operations.
Integration with Other Modules: The software integrates with other CivicPlus modules, such as those for managing memberships and leagues, enhancing its functionality.
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Comprehensive Asset Management: Users appreciate FAMIS 360's ability to provide a detailed overview of all assets, including their condition, history, and maintenance schedules, making it easier to plan and budget for repairs or replacements.
Streamlined Work Order Management: The platform simplifies the process of creating, assigning, and tracking work orders, ensuring that maintenance tasks are completed efficiently and on time.
Customizable Reporting: FAMIS 360 offers robust reporting tools that allow users to generate custom reports, providing valuable insights into facility operations and helping to identify areas for improvement.
Intuitive User Interface: The software is praised for its user-friendly interface, which makes it easy for new users to navigate and utilize its features without a steep learning curve.
Mobile Accessibility: With mobile access, facility managers and technicians can update and access information on-the-go, enhancing communication and response times for maintenance issues.
Scalability: FAMIS 360 is suitable for organizations of various sizes, offering scalability that allows facilities to expand their use of the software as they grow.
Integrated Space Management: The platform includes tools for effective space management, helping organizations optimize their use of physical space and plan for future needs.
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Cost: CivicPlus can be expensive, especially for smaller organizations with limited budgets.
Occasional Bugs: Users have reported experiencing occasional bugs and glitches, which can be disruptive to operations.
Lack of Phone Support: While CivicPlus offers email and emergency support, the lack of direct phone support may lead to delays in issue resolution.
Workarounds Over Solutions: Some users have reported that the technical support team often provides workarounds for software issues instead of addressing the root causes.
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Limited Customization: The software's rigidity can be frustrating for users with unique workflows or industry-specific needs, as it may not easily adapt to their specific requirements.
Usability Challenges: Navigating the interface and locating specific features can be cumbersome due to the software's complex structure, leading to a steep learning curve for new users.
Reporting Limitations: Generating customized reports or extracting specific data points can be difficult, hindering users' ability to analyze trends and gain insights into their facility operations.
Mobile App Functionality: The mobile app's limited features and occasional performance issues can restrict users' ability to manage tasks effectively while on the go.
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Is CivicPlus truly a civic plus when it comes to recreation and facility management software? CivicPlus software generally receives positive reviews for its comprehensive features and user-friendly interface. Users praise its ability to streamline operations, easily manage reservations and efficiently handle registrations, making it a breeze for staff. The software's seamless integration capabilities with other CivicPlus products and third-party applications are also highlighted as a significant advantage, saving users time and effort. However, some users have reported occasional technical glitches and a learning curve for new users, which could pose initial challenges. Customer support receives mixed reviews, with some users praising the responsiveness and helpfulness, while others feel it could be more consistent. This inconsistency in customer support could be a cause for concern for users who require prompt assistance. CivicPlus is often compared favorably to similar products due to its robust functionality and user-friendly interface. Its ability to streamline complex tasks like facility scheduling, program registration, and membership management sets it apart. For instance, users have lauded its intuitive reservation system, which simplifies the process of booking facilities and managing availability. However, the occasional technical glitches and learning curve for new users are noted drawbacks compared to some competitors. These issues, while not widespread, could potentially impact user experience, especially for those transitioning from different software. Overall, CivicPlus is well-suited for local governments and organizations seeking to enhance the management of their recreational facilities and programs. Its comprehensive features, user-friendly interface, and integration capabilities make it a powerful tool for streamlining operations and improving efficiency. However, potential users should be aware of the reported technical glitches and mixed customer support experiences. Despite these drawbacks, CivicPlus remains a strong contender in the recreation and facility management software market, particularly for organizations prioritizing robust functionality and ease of use.

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FAMIS 360 has garnered positive feedback for its comprehensive features and user-friendly interface, particularly its intuitive navigation and ease of use. Users appreciate the ability to efficiently manage work orders, preventive maintenance, and asset tracking, streamlining facility management processes. The software's robust reporting capabilities provide valuable insights into facility performance and maintenance trends, enabling data-driven decision-making. FAMIS 360's mobile accessibility empowers technicians and facility managers to stay connected and productive while on the go. However, some users have noted that FAMIS 360's extensive functionality can lead to a steeper learning curve for new users. Additionally, while the software offers customization options, some users desire more flexibility in tailoring the system to their specific workflows. FAMIS 360's pricing structure, which is based on the number of users and modules, may present a challenge for smaller organizations with limited budgets. FAMIS 360 distinguishes itself from competitors through its comprehensive suite of features, including its integrated space management module and its ability to handle complex facility structures. The software's focus on preventive maintenance and asset lifecycle management sets it apart as a solution that prioritizes long-term facility health and cost optimization. FAMIS 360 is well-suited for organizations of all sizes, particularly those with multiple facilities or complex maintenance needs. Its scalability and flexibility make it adaptable to evolving facility management requirements, while its robust features and user-friendly interface cater to both experienced facility managers and new users.

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