SyteLine vs QT9 ERP

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Our analysts compared SyteLine vs QT9 ERP based on data from our 400+ point analysis of ERP Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

SyteLine, by Infor Inc., is enterprise resource planning (ERP) software. It can handle various production models, including make-to-stock, make-to-order, engineer-to-order and assemble-to-order. Core functions also include financials, inventory management, production planning, supply chain management and customer relationship management.

Recent reviews are positive about this flexibility. You can choose between on-premise, private cloud or cloud-based deployment options. Scalability is another major advantage. The system adapts as your business grows, making it a suitable solution for companies of various sizes.

Advanced features like production scheduling, shop floor control, quality management and regulatory compliance tools enhance visibility and control. SyteLine is particularly well-suited for companies with complex manufacturing processes, diverse product lines, and demanding customer requirements.

SyteLine offers a subscription-based model, starting at $200 per user per month. The final price depends on factors like the number of users, deployed modules and chosen deployment options.

To explore other popular solutions that Infor offers, visit our Infor company page.

Pros
  • Robust features
  • Scalable
  • Easy to use
  • Advanced production scheduling
  • Shop floor control
Cons
  • Customization challenges
  • Integration challenges
  • Occasional performance issues
  • Mid-range price
  • Subscription fees
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QT9 ERP unifies sales, manufacturing, inventory, purchasing and financial management functions. It automates day-to-day operations to boost productivity, profitability and efficiency. It accelerates innovation with next-generation mobile capabilities. It dynamically populates forms with data inherited from other modules to save time and reduce errors.

It offers cloud and on-premise deployment options with quality management integration to boost productivity and reduce risks.
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$200/User, Monthly
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Tailored to your specific needs
$2,200/User, Annually
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Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
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Linux
Android
Chromebook
Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Boost Visibility and User Experience: Design, sell, and manage unique products with order management, customer relationship management (CRM), project and resource management, markup visibility and electronic collaboration tools. 
  • Optimize the Supply Chain: Improve visibility across the supply chain and reduce costs with robust capabilities that enable better sourcing and procurement, inventory management, and shipping and receiving. 
  • Reduce Operations Complexity: Facilitate productivity, planning and production to improve quality while reducing costs with quality management capabilities, advanced planning and scheduling, repetitive manufacturing tools, asset maintenance and more. 
  • Expand Service Revenues: Manage and deliver superior service by leveraging real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools. 
  • Support Digital Transformation: Leverage superior integration, extensibility, collaboration, analytics and mobile capabilities to drive digital transformation and compete in Industry 4.0. 
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  • Boost Productivity: Automate tasks, optimize production, streamline processes from sales to fulfillment and synchronize purchase orders, receipts, invoices and inventory to accelerate product delivery. It boosts productivity and helps manufacturers meet customer demands and adapt to dynamic market needs. 
  • Centralize Operations: Keep information organized in one place to eliminate redundancies and mitigate the need to switch between systems. Share data across various sites and functions from a single location. 
  • Track Business Performance: Stay up-to-date on past, present and future business activities. Spot inefficiencies and overlaps in business operations to make amendments. Achieve greater visibility into business performance to make strategic decisions. 
  • Get 360-Degree View of Customers:  Drill down and filter data to access real-time customer insights. View customer interactions and turn data-driven insights into opportunities via interactive customer dashboards. 
  • Simplify Shop Floor Processes: Empower employees to edit job data and track work orders across the shop floor from a kiosk or tablet. It mitigates the need for spreadsheets that require manual data entry and constant updates. 
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  • Operation and Supply Chain Management: Enable better sourcing and procurement, inventory management, and shipping and receiving. Collaborate with vendors over a secure supplier portal. Regularly verify physical inventory levels to ensure accuracy.
  • Project Management: Access a single interface that provides a unified location to manage all projects and resources. Includes a defined task and resource structure, defined invoice milestones and revenue recognition, and quick cost-and-schedule-variance identification.
  • Advanced Planning and Scheduling (APS): Use demand forecasting tools to predict customer needs and track materials availability to ensure sufficient raw materials are always in stock. Use APS tools with mixed mode support for engineer-to-order, configure-to-order, highly repetitive, process and service-based manufacturing.
  • Shop Floor Management: Manage production activities on the factory floor in real time. Create, track and manage work orders associated with specific production runs. Track labor with visibility of employee time spent on different production tasks.
  • Purchase Orders and Requisitions: Generate purchase orders automatically based on purchase requisitions and approved vendor information. Manage communication with suppliers and track purchase order status.
  • Service Management: Manage and deliver tailored service with real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools.
  • Industry 4.0 Integration: Connect with internet-of-things (IoT) devices on the factory floor to gather accurate data on machine performance, environmental conditions and other factors. Automate production processes based on real-time insights.
  • Collaboration Portals: Improve collaboration with customers, vendors and resellers with easy-to-use portals that provide quick access to data that users care about.
  • Financial Management: Coordinate production operations with financial and costing operations. Capabilities include:
    • Accounts payable and receivable can automatically input and calculate payments.
    • Tax management to ensure financial compliance through various business stages.
    • Parametric and rule-based calculations to automatically calculate pricing for individual materials.
    • Ability to link purchases, work orders and customer orders to calculate profit margins.
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  • Customer Management: Maintain customer purchased items and track customer-specific inventory, product descriptions, part numbers and notes. Access customer details, including contact numbers, sales terms, credit limits, ship to locations, item assignments and more via the customer management module. 
  • Sales Management: Leverage its sales management module to visualize sales trends with graphs, charts and customizable reports. Track sales performance by product, customer, category, sales representative, year, quarter, month and more. Identify errors in real time with interactive color-coded dashboard grids. 
  • Supplier Management: Create, track and maintain supplier purchased items and pricing in one location. Store contacts, documents and certificates related to each supplier. Streamline communication with suppliers via a web portal and access real-time insights through the supplier management module. 
  • Price Quoting: Create and centralize price quotes and adapt to quote requirement changes. View open price quotes by type and status via a dashboard and make strategic projections based on data insights from different locations. 
  • Automate Shipping:  Create shipping labels with barcodes, bills of lading and packing lists with a single click. Attach scans or screenshots to shipping records. Use the customer web portal to display real-time shipment status to customers. 
  • Financial Management: Produce financial statements, view detailed accounting transactions and control general ledger account and sub-account structure with unlimited account types. Use dashboards, charts and graphs to get a clear view of financial statuses and drill-down capabilities to see all entries. 
  • Shop Floor Management: Track work orders across the shop floor from a kiosk or tablet. Leverage the self-service platform to enable employees to manage tasks, view job orders or update records. Compare projected job times with actual job times using real-time data entry on the shop floor to identify inefficiencies. 
  • Inspections: dentify and track non-conforming products and issues that require corrective action. Segregate all inspections from purchase orders into a dashboard. Monitor suppliers that are repeat offenders and reduce manufacturing deficiencies based on bad materials. 
  • Bill Of Materials(BOM): Build a BOM, centralize BOM records and track other rates like overhead, indirect labor, machine rates and more. Receive automated alerts for minimum stock levels, improve forecasting and link a BOM straight to a quote. 
  • MRP Planning:  Maintain adequate inventory levels to simplify inventory planning. Auto-create purchase orders and view production and sales order requirements, lead times and inventory levels. Export to Excel for advanced analysis. 
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Product Ranking

#13

among all
ERP Software

#115

among all
ERP Software

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Analyst Rating Summary

86
we're gathering data
100
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82
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SyteLine
QT9 ERP
+ Add Product + Add Product
Analytics And Reporting Asset Management Customer Relationship Management Finance And Accounting Human Resource Management Inventory Management Manufacturing Order Management Procurement Project Management Service Management Supply Chain Management Warehouse Management 100 68 82 91 76 90 91 94 84 90 92 60 72 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

64%
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User Sentiment Summary

Great User Sentiment 197 reviews
Excellent User Sentiment 64 reviews
81%
of users recommend this product

SyteLine has a 'great' User Satisfaction Rating of 81% when considering 197 user reviews from 5 recognized software review sites.

95%
of users recommend this product

QT9 ERP has a 'excellent' User Satisfaction Rating of 95% when considering 64 user reviews from 1 recognized software review sites.

2.1 (2)
n/a
3.9 (54)
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4.74 (64)
3.9 (66)
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4.5 (53)
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3.8 (22)
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Awards

SelectHub research analysts have evaluated SyteLine and concluded it earns best-in-class honors for Analytics and Reporting.

Analytics and Reporting Award

QT9 ERP stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

User Interface: With almost a 60% satisfaction rate amongst reviewers, SyteLine boasts a user-friendly interface and experience.
Functionality: According to 90% of reviewers, SyteLine provides robust functionality that can be managed and tailored to most business processes. Additionally, they provide industry-specific solutions so that users have the best fit for their business in terms of functionality.
Customization: Just over half of the reviewers who mentioned customization painted the process in a positive light. However, reviewers cautioned that extensive customization can lead to issues during system upgrades, but customizations are typically necessary to get the system to work with your business processes.
Robust Functionality: SyteLine offers a comprehensive suite of features covering core business processes like financials, inventory management, production planning, supply chain management and customer relationship management.
Scalability and Flexibility: SyteLine's adaptable architecture allows it to grow and evolve alongside your business, accommodating changing needs and expansion plans.
User-Friendly Interface: SyteLine's intuitive interface and design minimize training time and maximize user adoption, ensuring efficient and productive workflows.
Operational Efficiency: Streamlined processes, automated tasks, and integrated modules help eliminate manual data entry and duplication, optimizing resource allocation and boosting overall efficiency.
Enhanced Visibility and Control: Comprehensive dashboards and reporting tools provide real-time insights into key performance indicators, enabling informed decision-making and proactive problem-solving.
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Intuitive Interface: Users praise QT9 for its user-friendly design, making it easy to navigate and find information quickly.
Comprehensive Reporting: QT9 offers robust reporting features, allowing businesses to generate detailed reports on various aspects of their operations, such as sales, inventory, and financials.
Strong Customer Support: Users appreciate the responsive and helpful customer support provided by QT9, ensuring they receive assistance when needed.
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Support: Complaints relating to bad training documentation and unresolved issues yielded negative feedback in about 70% of reviews that mentioned SyteLine support.
BI and Reporting: Of the users who mentioned BI and reporting capabilities in their reviews, 66% expressed that SyteLine doesn’t offer sufficient out-of-box reports. They also mentioned that reports can be difficult to configure without IT support.
Navigation: Though the system is generally user-friendly, 63% of reviewers said that navigation can feel disjointed and non-intuitive, sometimes requiring multiple clicks to complete a simple transaction.
Customization Challenges: While SyteLine offers a comprehensive set of features, some users report difficulties in customizing the software to meet their specific needs and workflows. This can be particularly challenging for businesses with unique processes or requirements.
Integration Challenges: Integrating SyteLine with other business applications can be complex and require significant technical expertise. This can lead to delays and additional costs during implementation.
Occasional Performance Issues: Some users have experienced occasional performance issues, such as slow response times and system crashes. These issues can disrupt workflows and impact productivity.
Mid-Range Price: SyteLine falls within the mid-range price bracket for ERP solutions, which may be too expensive for small businesses or those with limited budgets. Additionally, the subscription-based pricing model can be a significant ongoing expense for some businesses.
Limited Reporting Capabilities: While SyteLine provides standard reports, some users report that the built-in reporting capabilities are limited and lack customization options. This can make it challenging to generate specific reports needed for analysis and decision-making.
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Difficult to Use: Some users find it challenging to navigate and utilize QT9's features effectively, leading to frustration and decreased productivity.
Limited Customization: Users have expressed concerns about the platform's inflexibility in tailoring the system to their specific business processes, making it difficult to accommodate unique workflows.
Reporting Challenges: Generating comprehensive and insightful reports can be cumbersome, limiting the ability to gain valuable business insights.
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User reviews of Infor SyteLine paint a mixed picture, highlighting strengths and weaknesses.On the plus side, many users praise its robust functionality and scalability. Users particularly note that it can manage core business functions like finance, inventory, production, and customer management well and adjust to changing needs. This could be a major plus for businesses with ambitious plans.New to ERP systems? Many reviews suggest SyteLine's interface is intuitive and easy to learn, minimizing training time and getting teams up and running quickly. Streamlined workflows and automated tasks are also highlighted as efficiency boosters, improving resource allocation.Additionally, real-time insights and comprehensive reporting are popular among many users. Reviews expressed real-time insights on job shop visibility, equipment and stocks, allowing them to address potential issues before they snowball.Now, let’s consider some potential challenges. Some users express frustration with customization and integration challenges, finding it difficult to tailor the software to their specific requirements and connect it with other apps. This issue could be a deal-breaker if your business has unique workflows or relies heavily on specific integrations.There are occasional mentions of slow response times and system crashes. This problem can be disruptive and impact productivity, so consider your tolerance for such occurrences.Compared to similar products, SyteLine has a steeper learning curve but ultimately offers a more powerful and feature-rich experience. While reviewers note that it's user-friendly overall, they also report that the initial setup can be more complex than with options like Sage X3 or Epicor ERP.The mid-range price point can also deter small businesses with limited budgets. Others may find the subscription model less attractive than perpetual licensing options available in other solutions.Here’s our verdict: SyteLine is a powerful and versatile ERP system that’s well-suited for mid-sized businesses with complex processes and a desire for robust functionality. However, its customization and integration challenges, occasional performance issues and mid-range price are worth considering. Carefully weigh the pros and cons against your specific needs and budget before committing.

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Over the past year, user reviews for QT9 ERP have been largely positive, with many highlighting its user-friendly interface and robust feature set. Compared to similar products like SAP Business One and NetSuite, QT9 ERP stands out for its ease of use and quick implementation. Users appreciate the software's modular design, which allows for customization to fit specific business needs without overwhelming complexity. One user noted that the software's intuitive dashboard made it easy to track key performance indicators, a feature that was less straightforward in other ERP systems they had used. However, QT9 ERP is not without its drawbacks. Some users have reported occasional glitches and a lack of advanced reporting features. For instance, a few reviews mentioned that the software's reporting capabilities are not as comprehensive as those offered by Microsoft Dynamics 365. Despite these issues, the customer support team has received praise for their responsiveness and effectiveness in resolving problems quickly. What truly differentiates QT9 ERP is its integrated quality management system (QMS), which is particularly beneficial for industries with stringent regulatory requirements. This feature is crucial for companies in the manufacturing and healthcare sectors, where compliance is non-negotiable. One user from a medical device company highlighted how the QMS module helped them streamline their compliance processes, saving both time and resources. QT9 ERP is best suited for small to mid-sized businesses that need a flexible, easy-to-implement ERP solution with strong quality management capabilities. Its user-friendly interface and responsive customer support make it an excellent choice for companies looking to improve operational efficiency without the steep learning curve associated with more complex ERP systems.

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