Acumatica vs SAP S/4HANA Cloud

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Our analysts compared Acumatica vs SAP S/4HANA Cloud based on data from our 400+ point analysis of ERP Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Acumatica is cloud-based enterprise resource planning (ERP) software. It handles core business processes like financials, manufacturing, payroll, service management, order management and customer relationship management (CRM) for medium-sized companies and large enterprises.

A standout feature is its open architecture, making it easy to customize and connect to existing apps. Data security functions include multi-factor authorization (MFA) and IP access restrictions.

Recent reviews are positive about its user-friendly interface, scalability and functionality. While costing more than some basic ERP software, Acumatica offers robust features like project management, advanced reporting and inventory control, making it a good choice for growing businesses seeking to centralize and automate operations.

Compared to its competitors, users appreciate its flexibility and accessibility. However, its extensive customization options is a double-edged sword, requiring developer knowledge for complex modifications and integrations. While Acumatica's breadth of functionality is impressive, it can present a steeper learning curve for users new to the platform.

Acumatica offers a subscription-based model based on depth of functionality. This pricing structure allows unlimited user access to the system. The final price depends on added modules, consumption levels (including storage and transaction volumes) and licensing costs.
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Running a growing business comes with enough challenges — managing core processes shouldn’t be one of them. That’s where SAP S/4HANA Cloud by SAP steps in, a modern cloud-based ERP solution designed to simplify tasks like finance, procurement, manufacturing and supply chain management.

It’s built for mid-sized to large enterprises, offering real-time insights and advanced analytics to keep things running smoothly. It also integrates advanced technologies such as AI and machine learning.

Top features include its user-friendly interface, customizable dashboards and industry-specific workflows. It beats traditional on-premise ERPs with faster deployment, lower maintenance and automatic updates.

Users love the flexibility and accessibility, helping them simplify daily operations. It offers various deployment options to meet different business requirements, including public cloud, private cloud, on-premise and hybrid models.

SAP S/4HANA Cloud offers a 14-day free trial at no cost that includes guided tours and sample data to help you navigate the system. Pricing depends on company size, number of users and selected modules. However, SAP S/4HANA Cloud hasn’t mentioned it directly on the website.

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Product Assistance

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Product Insights

  • Focus on User Experience: Acumatica contains a range of automated capabilities for creating tax filing reports, billing and invoicing, calculating realized gains and losses, and managing taxes. The user-friendly experience coupled with fewer manual processes foster quick user adoption.
  • Access Everything in One Place: Review all business functions, databases and workflows in one place. Personalized dashboards fix the generalized view problem and let users see vital information.
  • Get Real-Time Visibility: Real-time visibility into business processes helps reduce inconsistencies and communication errors.
  • Support Global Operations: Set up shop in various locations and support transactions across multiple currencies.
  • Maintain Financial Health: Gain better control over your company’s financials by either segmenting or centralizing accounting among various locations and entities.
  • Comply With Complex Tax Regulations: Reduce tax headaches by accounting for use, sales, withholding and other considerations. Avoid penalties and fines with built-in tax management capabilities that ensure adherence to tax guidelines.
  • Choose From a Strong Partner Ecosystem: Acumatica has a vast network of partners offering industry-specific solutions and implementation services. Get the right options to align the system with your specific business needs.
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  • Automate Business Processes: Use intelligent automation, AI and robotic process automation (RPA) to handle routine tasks while optimizing others. This capability reduces manual work and lets employees focus on more valuable tasks. Our analysts give it a 100 for its intelligent capabilities.
  • Reinvent Your Business Model: Implement industry-specific solutions and best practices to introduce new strategies. Create customized products and explore innovative strategies to elevate how you do business.
  • Make Data-Driven Decisions: Access real-time data, embedded analytics and digital assistants to make informed decisions quickly. Engage with visual reports and use a context-aware digital assistant for a seamless, intuitive experience. Its standout capabilities earn it a perfect 100 for reporting.
  • Adapt: Address changes with real-time analysis and flexible tools for configuration, pricing, and quotes. These features help users quickly identify and manage changes. The system also notifies users of issues and suggests solutions. Our analysts rated SAP S/4HANA Cloud as the best solution in its category for procurement.
  • Accelerate User Adoption: Access a wide range of onboarding resources through openSAP and the SAP Learning Hub. These online hubs offer various learning formats to ensure users can easily understand and adopt the new system, no matter their preferred learning style.
  • Increase Efficiency: Equip employees with automation tools and real-time data insights to improve decision-making. This strategy reduces errors, saves time and money, and boosts productivity, driving better overall business performance.
  • Improve Usability: Built with SAP Fiori, the system is responsive, intuitive and designed to be simplistic. It provides a personalized and role-based user experience that can be accessed from any device. The system also supports 85% of functional requirements out-of-the-box so you have the features you need from the get go.
  • Centralize Data: In-memory computing stores all data in one unified system, avoiding fragmented databases. This centralization enables users to analyze large volumes of data at once and quickly spot trends, making data management more efficient.
  • Boost Time to Value: Start with guided implementation, quick technical setup and an intuitive interface. This helps the team to adopt the system quickly and deliver results faster.
  • Lower Expenses: Minimize total cost of ownership (TCO) with a subscription-based model. This cuts hardware, maintenance and upgrade expenses when compared to traditional on-premise systems.
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  • Financial Management: Manage accounting, budgeting, financial reporting and cash management on one platform. In addition to core functions like general ledgers, accounts receivables and payables, it offers automated bank reconciliations and multi-currency to support efficiency and global operations.
  • Distribution Management: Manage sales, inventory, and purchasing processes with one module. Top features include order management, inventory control and warehouse management. Its ability to handle complex inventory valuation methods and real-time inventory visibility sets it apart.
  • Order Management: Get better control over the entire order-to-cash process. From order entry and tracking to fulfillment and invoicing, it provides complete visibility and control.
  • Built-In CRM: Build and maintain strong customer relationships. Use sales force automation, marketing automation and customer service management tools to make every interaction meaningful. Integrated sales forecasting, lead scoring and customer lifecycle management drive sales growth and improve customer satisfaction.
  • Manufacturing: Get real-time visibility into shop floor activities. Create and manage multiple work centers. Manage everything from bills of materials (BOM) creation to work order management based on job dispatch lists.
  • Service Management: Use an extensive service management toolkit that includes service request creation, service contract management and installation management features. Enhance service delivery and improve technician productivity by offering a technical portal to start and end appointments.
  • Inventory Management: Capture key inventory details like class ID and item types. These support cycle routing with better visibility into stock levels. Build kits to stock with the option to disassemble kits into smaller components.
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  • Financial Management: The SAP S/4HANA financial and accounting management tool scored 100 in our assessment. Below are some key capabilities:
    • Run your business efficiently using built-in best practices, reporting and predictive analytics to maintain compliance and manage risks.
    • Analyze your revenue and costs in real time, allowing you to view data across various dimensions to understand profitability at any level of detail.
    • Automatically record financial transactions as they occur, ensuring reports are up-to-date while supporting multiple accounting principles for asset valuation.
    • Use KPIs to monitor and manage payables, receivables, and cash flow, giving you a real-time view of key financial metrics through a centralized dashboard.
    • Prioritize payments, track overdue invoices and identify high-risk customers to help your team manage costs more effectively and reduce the risk of bad debt.
    • Centralize tax and financial reporting, ensuring that all departments access the same consistent data, while guiding users through an interactive financial analysis process.
  • Sales Management: The SAP S/4HANA Sales module offers effective order and contract management, incentive and commission management, and support for sales teams. Its key capabilities include:
    • Manage the order-to-cash process efficiently across various revenue streams, including physical and digital goods, services, subscriptions, projects and bundles.
    • Oversee bundled orders from one place, tracking profit, cost and revenue for each order line item. Automate alerts for project changes, deadlines and expirations.
    • Equip sales reps to sell more effectively with a personalized home page, intuitive interface and quick access to tasks, applications and reports.
    • Create sales orders from unstructured data like PDF or image-based purchase orders using machine learning to extract information automatically.
    • Simplify incomplete sales order documentation with AI-powered autocomplete, which suggests missing fields based on historical data.
    • Automate invoicing by integrating billing and accounting, improving cash flow accuracy and simplifying accounts receivable, all while meeting local requirements.
  • Supply Chain Management: The SAP S/4HANA Supply Chain tool achieved an outstanding score of 100 in our assessment, surpassing Visibility ERP and Oracle Fusion Cloud. It offers users a range of capabilities, including:
    • Get real-time visibility into your supply chain with customizable dashboards. Track inventory, predict stock trends with AI and monitor deliveries instantly.
    • Automatically confirm and process customer orders, ensuring that they align with business priorities to meet customer expectations.
    • Help teams cut costs and reduce waste with easy-to-use mobile apps for packing goods more efficiently as part of the logistics process.
    • Shorten delivery times by making sure you have the right vehicles, optimized routes, and the right quantity of goods, saving both time and fuel.
  • Manufacturing Management: The SAP S/4HANA Manufacturing module is built on methods like lean control, continuous improvement and just-in-time replenishment. It can:
    • Optimize production by integrating processes smoothly, whether you're manufacturing to stock, order or custom specifications.
    • Meet customer demands by identifying and fixing capacity issues, bottlenecks or shortfalls early, using planning simulations to find the best solutions.
    • Balance supply and demand with real-time material requirements planning (MRP). The system immediately flags MRP exceptions and helps you resolve them quickly.
    • Ensure timely product delivery by tracking each container’s status with a real-time graphical Kanban board.
    • Deliver high-quality products by running quality inspections throughout the production process.
  • Procurement Management: The SAP S/4HANA Procurement module offers a scalable, value-driven and compliant process for managing operations. Its key features include:
    • Easily view and update all purchase requisitions at once. The Joule copilot simplifies how employees collaborate during procurement tasks.
    • Efficiently manage the entire procure-to-pay process, with real-time insights available at every stage.
    • Identify bottlenecks and cost-saving opportunities with a customizable dashboard that shows all key tasks. Automate workflows for purchase orders, contracts and invoices, and analyze them in detail.
    • Improve purchase contracts by setting up approval workflows. Track contract usage, plan renewals and negotiate long-term discounts with suppliers.
    • Predict delivery dates for purchase orders to improve planning and avoid production delays.
    • Make informed decisions by accessing real-time purchasing data without needing to open multiple reports.
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Product Ranking

#3

among all
ERP Software

#61

among all
ERP Software

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Analyst Rating Summary

85
85
97
99
57
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91
70
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Integration and Extensibility
Order Management
Service Management
Analytics and Reporting
Project Management
Inventory Management
Procurement
Supply Chain Management
Analytics and Reporting
Finance and Accounting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Acumatica
SAP S/4HANA Cloud
+ Add Product + Add Product
Analytics And Reporting Asset Management Customer Relationship Management Finance And Accounting Human Resource Management Inventory Management Manufacturing Order Management Procurement Project Management Service Management Supply Chain Management Warehouse Management 97 57 91 93 59 91 72 100 89 95 100 64 63 99 84 70 99 87 100 92 92 100 91 65 100 83 0 25 50 75 100
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86%
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82%
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87%
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13%
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17%
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83%
75%
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8%
91%
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44%
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56%
94%
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6%
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92%
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91%
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82%
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41%
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59%
82%
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18%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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86%
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14%

User Sentiment Summary

Great User Sentiment 2062 reviews
Great User Sentiment 2815 reviews
89%
of users recommend this product

Acumatica has a 'great' User Satisfaction Rating of 89% when considering 2062 user reviews from 5 recognized software review sites.

87%
of users recommend this product

SAP S/4HANA Cloud has a 'great' User Satisfaction Rating of 87% when considering 2815 user reviews from 4 recognized software review sites.

5.0 (13)
n/a
4.5 (1217)
4.5 (730)
4.5 (126)
4.3 (338)
4.3 (110)
4.2 (388)
4.4 (596)
4.3 (1359)

Awards

SelectHub research analysts have evaluated Acumatica and concluded it earns best-in-class honors for Order Management, Service Management and Integration and Extensibility.

Order Management Award
Service Management Award
Integration and Extensibility Award

SelectHub research analysts have evaluated SAP S/4HANA Cloud and concluded it earns best-in-class honors for Finance and Accounting, Procurement and Supply Chain Management.

Finance and Accounting Award
Procurement Award
Supply Chain Management Award

Synopsis of User Ratings and Reviews

User-Friendly: While there were some mixed reviews concerning disjointed navigation and the need for in-depth end-user training, 75% of reviewers said that Acumatica is easy to use.
Reporting: Over 50% of users were in favor of Acumatica’s reporting. Those who were not in favor said that the reporting feature required IT assistance to generate specialized reports, as the custom report tool isn’t friendly for those without developer knowledge.
Customization: Nearly three-fourths of reviews that mentioned customization applauded the vast amount of opportunities for customization, while one-fourth of reviewers complained that users need IT assistance to complete customizations.
Functionality: Acumatica provides robust functionality — almost 82% of reviewers said the system came with every tool they needed and more. Reviewers also mentioned that yearly updates are rolled out, so functionality is always improving.
Integration: Of the users that mentioned integration in their review, 100% were satisfied with the connectivity to other systems.
Cloud-Based Scalability: Easily adapt to business growth by adding modules or users without data disruption or complex upgrades.
Seamless Integrations: Connect with various third-party tools and platforms through open APIs and connectors, streamlining data flow and operations.
Centralized Data: Consolidate all business information in one system, improving data accuracy, accessibility and reporting capabilities.
Mobile App Access: Manage key tasks and access data on the go with the mobile app, boosting productivity and flexibility.
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Real-Time Inventory Visibility: It optimizes stock levels and avoids stockouts with instant inventory updates, reducing carrying costs and boosting customer satisfaction.
Purchase Order Accuracy: Some users say automating purchase order generation based on real-time inventory and demand has minimized errors in procurement.
Production Planning: It refines production schedules and resource allocation with real-time data insights from connected machines and sensors, increasing efficiency and output.
Financial Reporting: Many users appreciate the ability to generate accurate and timely financial reports with automated data consolidation from all departments.
Sales Team Productivity: It gives the sales team the ability to access customer data and manage orders directly from mobile devices. This increases overall productivity and works efficiently from anywhere.
Automatic Updates: Users say that SAP manages regular updates and maintenance, ensuring up-to-date features and security patches without the need for external resources.
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Support: Almost 70% of reviews concerning support were negative, given that Acumatica requires users to partner with a third party for support. In addition, there were some grievances surrounding the “Help” documentation.
Implementation: Between long implementation cycles and a requirement for a VAR to implement the system, 75% of reviewers said that they weren’t happy with the process.
Higher Cost Than Basic Options: Initial investment and per-application pricing can be steeper than some basic accounting software, especially for smaller businesses.
Steeper Learning Curve for Complex Needs: Extensive customization and advanced features may require dedicated IT resources or consultant support, increasing implementation costs.
Limited Industry-Specific Features: May lack specialized modules or functionalities for highly regulated or niche industries.
Reporting Customization Restrictions: While customizable, financial reporting options might not offer the depth and drill-down capabilities of dedicated reporting tools.
Occasional System Bugs & Glitches: 80% of users who mentioned platform speed report occasional bugs and glitches, requiring troubleshooting and potential downtime.
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Steep Learning Curve: It can be tough to transition from traditional ERPs to a new interface and cloud-based model. This could affect initial productivity, requiring user training to get fully up to speed.
Limited Customization: Users say the customization options are limited compared to on-premise systems. The ability to tailor the system for specific business needs is restricted.
Integration Challenges: Users find integrating with older, non-S/4HANA systems challenging. The process often requires additional tools and expertise, which can increase the complexity and overall costs.
Vendor Lock-in: Some users mention the reliance on SAP's cloud infrastructure makes it harder to switch to alternative solutions later. This dependency can reduce flexibility for future expansion.
High Subscription Costs: Some users say the cost of the software is a big barrier for small businesses since the initial implementation and ongoing subscription fees are relatively high.
Response Time: Customer support could be more responsive and efficient in addressing issues. Users mentioned that providing more thorough assistance would enhance the overall customer experience.
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User reviews, coupled with our extensive research, confirm Acumatica’s reputation for flexibility and scalability. Still, certain features and overall performance have drawn mixed reviews.First, the positives. A majority of user reviews highlight Acumatica’s functionality and its ease of use. Popular mentions include the quoting and billing, accounts location, and inventory management features. Other honorable mentions are the accounts payable and invoice routing tools.Reviewers specifically mention that managing administrative functions is a breeze and accessible from anywhere. One user even mentioned that their business is retiring other legacy systems because Acumatica fulfills those needs by offering tools to manage various business functions on one platform with complete access to past data.For those who swear by Excel, Acumatica offers a comforting bridge with its robust Excel integration. The export to Excel feature is available on every grid. No more tedious manual transfers.However, drawbacks like the less-than-ideal calendar feature and tricky project management tools have been noted. Users say that project management, while capable of managing multiple projects at once, could have fewer steps.The platform’s performance can be a hiccup. Multiple users experienced glitches, especially when dealing with large datasets or navigating through generic inquiries. The system also logs out after 60 minutes of idle time. Defining user inactivity timeout is only available for Acumatica 2023 R1 and beyond.Beyond user reviews, our research team delved into the strengths and weaknesses of Acumatica. According to our research, it’s the best in the game for order and service management.Acumatica's biggest differentiator lies in its open architecture and customization options. Unlike some competitors with limited customization or reliance on pre-built modules, Acumatica lets you tailor the platform to their specific workflows and processes.The caveat is that molding the platform will take time and a great deal of expertise (either through internal IT or external support). Implementation will get drawn out, and expediting this process without proper alignment with your business needs will deter you from getting complete value for the amount you pay.The timeline and pricing might not be suitable for smaller firms or startups. Some users also wished the private cloud perpetual (PCP) licensing model wasn't discontinued. We suggest looking for other options if you don’t want to pay a monthly recurring fee.So, is Acumatica right for you?Acumatica is a strong contender if your business demands a highly adaptable system and you're prepared to invest time and resources in customization. However, if you prioritize rapid implementation and lightning-fast performance, you might want to explore other options.

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As a free trial user of SAP S/4HANA Cloud, I can confidently say it excels in simplifying core business processes and offers top-notch capabilities. Our analysts give a perfect 100 for their Finance, Procurement and Supply Chain Management modules.SAP S/4HANA Cloud is a robust ERP solution widely used across various industries due to its flexible, modular design and comprehensive functionality. After trying it firsthand, I was surprised by the initial setup. It was smooth and intuitive, with sample data and guided tours provided to explore all modules easily.The main menu and search bar were easy to navigate without redirects. I also liked how user-friendly the interface felt, especially for a first-time user.The finance module stood out to me. It provides a centralized dashboard where you can store and generate all sorts of reports, and it's easy to keep track of payments and overdue invoices. For someone looking to optimize manufacturing, it offers real-time visibility into operations, making it easier to meet customer demands efficiently.That said, the free trial had its limitations. I couldn’t access all features or sample data completely, which made it harder to fully explore the system’s potential.That being said, our analysts rated the Finance, Procurement, and Supply Chain Management modules a perfect 100. Many recent reviews have echoed the same sentiment, praising its real-time inventory view and automated workflows. However, others mentioned the inability to customize workflows during the trial.Users also pointed out the system’s complexity, but I personally found it easier to navigate than expected with the sample data. Still, I’m unsure how it would perform with real-time data in an actual business setting.Pricing wasn’t listed directly on the site, but compared to competitors, SAP S/4HANA costs—including implementation, licensing and training—are higher, especially for smaller organizations with tighter budgets.Overall, SAP S/4HANA Cloud is a powerful tool with advanced capabilities, though its learning curve and customization limitations may be challenging for some. For larger organizations with the budget and resources to implement it fully, it can significantly improve operations and drive growth.

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