WebPT vs Smartcare

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Our analysts compared WebPT vs Smartcare based on data from our 400+ point analysis of EMR Software, user reviews and our own crowdsourced data from our free software selection platform.

WebPT Software Tool
Smartcare Software Tool

Product Basics

WebPT is a comprehensive software solution designed primarily for physical therapy professionals, offering a robust electronic medical records (EMR) system among other functionalities. It caters specifically to the needs of outpatient therapy clinics, streamlining their operations with features such as patient scheduling, documentation, billing, and practice management. One of the key benefits of WebPT is its ability to enhance clinic efficiency and compliance with healthcare regulations, making it a valuable tool for practitioners looking to optimize their practice. Compared to similar products in the market, users often highlight WebPT's user-friendly interface and specialized features tailored for physical therapy settings as significant advantages. Pricing for WebPT is structured on a per-provider basis, with monthly subscription fees that vary depending on the size of the practice and the range of features required, offering flexibility to accommodate different budgetary needs.

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SmartCare EHR serves practices of any size and is affordable for those on a budget, especially those who work in the behavioral health field. Some of its key differentiators include cloud deployment, one-click technology, performance monitoring, electronic signature capturing and more.

It streamlines caregiver workflows while reducing costs, saving time and improving efficiency. Its suite offers capabilities like caregiver optimization, scheduling, CRM, invoicing and billing customized for healthcare agencies.
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$99/User, Monthly
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$13/Client, Monthly
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Mobile
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Document Efficiently: Create and send specialty documentation, including progress notes, initial evaluation, flowsheets and discharge summaries. 
  • Gain Peace of Mind: Keep sensitive patient data secure and encrypted via bank-level modern encryption algorithms, and ensure data is HIPAA compliant as well. 
  • Accessibility: Data is accessible from any authorized, internet-connected computer, offering convenient access. 
  • Defensible Documentation: Ensure airtight documentation with integrated functional limitation reporting, therapy cap tracking, 8-minute rule calculations, CCI edit alerts and an ICD-10 code picker. 
  • Specialize and Customize: Digitally document all notes, send initial examinations, notes and flowsheets, and serve discharge papers using specialized, customizable templates. 
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  • Better Patient Treatment: Achieve a higher level of care for patients by streamlining treatment and medical charting, reducing errors and increasing health visibility.  
  • Document Efficiently: Significantly boost all levels of practice including billing, treatment and scheduling. Document effectively with pre-built notes, digital signature capture and portable records. 
  • Defensible Documentation: Use smart coding and ICD-10 support to ensure billing and documentation hold up to fiscal scrutiny. 
  • Save Costs on Deployment: Save additional overhead costs using this web-based product to circumvent costly server hosting and installation. 
  • HIPAA Compliance: Take advantage of reimbursement programs using the ONC-ATCB certified software. 
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  • Analytics and Reporting: Access and work on detailed data tables from a main reporting dashboard. Use easy graphs and charts for valuable business insights. 
  • Interoperability: Facilitates a secure transfer of information between systems, enabling greater efficiency and data unity. Key integrations include Cerner, Epic, McKesson and athenahealth. Includes 24/7/365 monitoring from WebPT. 
  • Web-Based: Users can access the platform from any browser, anywhere. There’s no deployment costs or loss in productivity while the software is installing. 
  • Continuous Updates: Because the software is web-based, it frequently refreshes with new studies, formulas and testing criteria. 
  • Simplified Interface: Built around an intuitive workflow and offers features for a hassle-free experience such as dropdown checklists, auto-completing text boxes and much more. 
  • Home Exercise Program: Engage patients in video exercises with patient-facing functionality and design. Tap into a library of evidence-based therapy exercises available in up to eight different languages. 
  • Listing and Review Management: Improves online presence with a robust facility profile that provides automatic review updates, offers direct responses to reviews and analyses review trends. 
  • Billing: Maximize revenue and save time for quality healthcare with minimum claim errors using Therabill. Includes real-time analytics, detailed activity logs and one invoice from one company. 
  • Patient Outcomes Tracking: Drive faster recovery for patients with a built-in patient outcomes tracking system. Includes a library of industry-accepted tests for concrete performance goals and tracking therapists’ progress. 
  • Scheduling: Manage appointment calendars that sync with patient records and reduce no-shows by 30% by sending automatic reminders. Book remote appointments and launch live two-way video for virtual therapy using Virtual Visits. 
  • Revenue Cycle Management: Submit claims and expedite payments with high first-pass acceptance rate. Offers two RCM options: 
    • RevServe: Completely outsourced service. WebPT handles all billing responsibilities, including A/R management, reporting, collections benchmarking and medicare compliance. 
    • RevEquip: Hybrid model, allowing practices to control things like A/R management, credentialing, case management and more. WebPT offers management of outgoing claims, patient statement submissions, payment EDI management, workflow consultations and more. 
  • Patient Relationship Management: Increase engagement and reduce dropout rates by sending automated email campaigns to past patients and receiving actionable feedback indicating potential dropouts. 
  • Client Mobile App: Clients can access and manage their health data conveniently from a mobile app. 
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  • User-Specific Dashboards: Use top-down, customizable dashboards to view and operate daily tasks and activities like patient treatment plans, billing schedules and more. 
  • Performance Monitoring: Monitor the performance of clinicians and capitalize on new growth using the built-in performance monitoring module. 
  • Manage Patient Records: Onboard patients, order new equipment and schedule clinicians with practice management software. 
  • E-Prescribing: Allow physicians to interact with patients and offer e-prescriptions from anywhere across the globe. 
  • Built-In Messenger: Allow communication among patients and practitioners for streamlined reporting and follow-ups on appointments and insurance claims. 
  • Payroll Management: Capture and view employee records to track field staff visits, time-in and time-out for doctors and nurses to generate monthly performance reports and accurate payroll statements. 
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Product Ranking

#3

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#25

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EMR Software

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User Sentiment Summary

Great User Sentiment 1028 reviews
Great User Sentiment 22 reviews
88%
of users recommend this product

WebPT has a 'great' User Satisfaction Rating of 88% when considering 1028 user reviews from 5 recognized software review sites.

87%
of users recommend this product

Smartcare has a 'great' User Satisfaction Rating of 87% when considering 22 user reviews from 3 recognized software review sites.

5.0 (10)
n/a
4.4 (153)
3.6 (8)
4.37 (425)
4.5 (1)
4.4 (425)
4.8 (13)
4.3 (15)
n/a

Synopsis of User Ratings and Reviews

User-Friendly: All users mentioning this aspect noted that the solution’s ease-of-use is a key benefit.
Accessibility: The platform is web-based, making it highly accessible according to over 95% of users who mention this aspect.
Scheduling: About 75% of users who mention scheduling noted that it’s convenient to schedule appointments.
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Customizable: Smartcare's EHR system is highly customizable to fit the specific needs of different medical specialties and practice sizes. Users can personalize templates, workflows, and even the user interface to optimize their experience.
Cloud-Based: As a cloud-based solution, Smartcare offers accessibility and scalability. Healthcare providers can access patient data securely from any device with an internet connection, and the system can easily adapt to accommodate practice growth.
Integrated Practice Management: Smartcare seamlessly integrates electronic health records (EHR) with practice management features. This streamlines administrative tasks such as scheduling, billing, and claims processing, improving overall efficiency.
Patient Engagement Tools: The platform includes tools that foster patient engagement, such as a patient portal for online appointment scheduling, secure messaging, and access to medical records. This empowers patients to actively participate in their healthcare journey.
Telehealth Capabilities: Smartcare facilitates telehealth consultations, enabling healthcare providers to connect with patients remotely. This expands access to care, especially for individuals in underserved areas or with limited mobility.
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Speed: All users referring to speed reported that the product is slow and includes redundant check boxes, which further reduce the speed of working.
Functionality: The product is filled with glitches and the site is often down for maintenance, according to 88% of users who mention functionality.
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Limited Customization: Smartcare's lack of flexibility in tailoring workflows and features to specific practice needs can be frustrating for users accustomed to more customizable EMR solutions.
Usability Challenges: Navigating the interface and locating specific functions can be cumbersome due to the platform's complex layout and non-intuitive design elements.
Mobile App Limitations: The mobile app's reduced functionality compared to the desktop version can hinder efficient on-the-go access for healthcare professionals.
Customer Support Concerns: Some users have reported difficulties reaching Smartcare's customer support and experiencing extended wait times for assistance, which can impact issue resolution and user satisfaction.
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WebPT has made a significant impact on the physical therapy software landscape, offering a comprehensive suite of tools designed to streamline workflows and enhance patient care. Users consistently highlight its user-friendly interface, robust features, and exceptional customer support as key strengths. One reviewer emphasized the ease of transitioning from paper-based systems to WebPT's cloud-based platform, appreciating its accessibility from any web-enabled device. The software's scheduling capabilities have also received praise, with users noting improvements in patient retention and the ability to synchronize appointments with digital patient records. While WebPT garners positive feedback, some users mention the learning curve associated with its extensive features. However, the company's commitment to customer support is frequently commended, with users citing responsive and helpful assistance. WebPT distinguishes itself by catering specifically to the needs of rehabilitation therapists, offering specialized documentation, billing codes, and compliance tools. This focus on the therapy sector sets it apart from more generic practice management software. WebPT is ideally suited for physical therapy practices of all sizes seeking an integrated platform to optimize front- and back-office operations. Its comprehensive features, user-friendly design, and industry-specific focus make it a valuable asset for therapists looking to enhance efficiency, improve patient care, and grow their practices.

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Let's get smart about Smartcare: User reviews from the past year paint a picture of software with its fair share of quirks and perks. The EMR functionality receives consistent praise, particularly for its intuitive interface and customizability, allowing users to tailor the system to their specific workflows. However, the scheduling system seems to be a pain point, with users reporting glitches and a clunky interface. When stacked up against competitors like Cerner and Epic, Smartcare shines in its affordability and ease of use, but it may lack the robust features and integrations of its pricier counterparts. This makes Smartcare a great fit for smaller healthcare practices seeking a user-friendly and budget-conscious solution, but larger organizations with complex needs might find it lacking.

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Top Alternatives in EMR Software


AdvancedMD

athenaOne

CareCloud Central

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DrChrono

eClinicalWorks

EpicCare

Intergy

MEDHOST

Meditech

NextGen Enterprise

NextGen Office

Oracle Ambulatory EHR

Practice Fusion

Tebra EHR

Veradigm

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