Smartcare vs OpenEMR

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Our analysts compared Smartcare vs OpenEMR based on data from our 400+ point analysis of EMR Software, user reviews and our own crowdsourced data from our free software selection platform.

Smartcare Software Tool
OpenEMR Software Tool

Product Basics

SmartCare EHR serves practices of any size and is affordable for those on a budget, especially those who work in the behavioral health field. Some of its key differentiators include cloud deployment, one-click technology, performance monitoring, electronic signature capturing and more.

It streamlines caregiver workflows while reducing costs, saving time and improving efficiency. Its suite offers capabilities like caregiver optimization, scheduling, CRM, invoicing and billing customized for healthcare agencies.
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OpenEMR is an open-source practice management solution. It allows clinics to centralize their records, calendars and financials. They can communicate with patients and receive files and forms in-platform. It supports lab integration, prescription fulfilling and report generating. A clinic decision rules engine helps physicians make treatment decisions based on patient algorithms.

A community of developers help to implement new features and develop new code to keep it up to date and viable. It is Meaningful Use 2 certified. It can be deployed on internal servers for via the cloud as an SaaS.
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$13/Client, Monthly
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$0 Open-Source
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Tailored to your specific needs
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On-Premise
Mobile
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Better Patient Treatment: Achieve a higher level of care for patients by streamlining treatment and medical charting, reducing errors and increasing health visibility.  
  • Document Efficiently: Significantly boost all levels of practice including billing, treatment and scheduling. Document effectively with pre-built notes, digital signature capture and portable records. 
  • Defensible Documentation: Use smart coding and ICD-10 support to ensure billing and documentation hold up to fiscal scrutiny. 
  • Save Costs on Deployment: Save additional overhead costs using this web-based product to circumvent costly server hosting and installation. 
  • HIPAA Compliance: Take advantage of reimbursement programs using the ONC-ATCB certified software. 
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  • Reduce Costs: It saves clinics money, directly and indirectly. It is free to install, meaning clinics don’t have an additional operations expense. It also automates processes like lab requests to improve efficiency and assists with billing and insurance to ensure all financials are properly taken care of. 
  • Increase Patient Care Quality: Detailed patient demographics and a clinic decisions rule engine means a patient gets optimized, personalized care. Physicians get as much useful information as possible and tactics on how to act on it. 
  • Better Organized Practice: Physicians can handle all aspects of their clinic from a centralized location. Patient records, financials and scheduling can all be handled on the same platform. 
  • Optimize Patient-Doctor Communication: Patients and physicians communicate and otherwise provide each other relevant information to best treat ailments. A direct messaging platform centralizes communication within appointment scheduling and document and file sharing. Detailed patient records disclose things such as language spoken to give physicians insight into how to best establish trust and comfort. 
  • Efficient Billing: Deep billing capabilities and integrations facilitate paying bills and coordinating insurance. It supports billing clearinghouses, utilizes an insurance tracking interface and can field insurance eligibility queries.  
  • Open Source: The application’s source code is free to download and alter. Extended modules are available in a marketplace for free or purchase, and programming-savvy users can tweak the system as they need it for their clinic. 
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  • User-Specific Dashboards: Use top-down, customizable dashboards to view and operate daily tasks and activities like patient treatment plans, billing schedules and more. 
  • Performance Monitoring: Monitor the performance of clinicians and capitalize on new growth using the built-in performance monitoring module. 
  • Manage Patient Records: Onboard patients, order new equipment and schedule clinicians with practice management software. 
  • E-Prescribing: Allow physicians to interact with patients and offer e-prescriptions from anywhere across the globe. 
  • Built-In Messenger: Allow communication among patients and practitioners for streamlined reporting and follow-ups on appointments and insurance claims. 
  • Payroll Management: Capture and view employee records to track field staff visits, time-in and time-out for doctors and nurses to generate monthly performance reports and accurate payroll statements. 
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  • Scheduling: A comprehensive schedule keeps appointments and commitments organized. Clinics can create repeating events, check-in’s, triggers that automatically schedule new events, patient reminders and more.  
  • Patient Demographics: Fully customizable patient files give clinics the information they need to successfully communicate with and treat their patients. Users can track primary information all the way down to granular HIPAA information, language and ethnicity help doctors and patients stay on the same page. 
  • Lab Integration: It allows lab orders to send automatically and the results to be automatically be added to a patient’s chart.  
  • Reporting: It can generate reports, both clinical and financial. These include CMS Meaningful Use reports, prescriptions, patient lists, ordered procedure statistics, sales, referrals, insurance eligibility and more. 
  • Security: Fully HIPAA compliant security means employees and patients see what they are allowed to see. Role-based menus and database encryption ensure information stays private. 
  • Electronic Medical Records: In-depth patient records let doctors make informed decisions about treatment options for their patients. Treatment providers can log all encounters, medications, procedures and more with notes, dated reminders and patient direct messaging. 
  • Clinical Decision Rules: A customizable engine facilitates patient algorithm navigation. It can provide reminders to both patients and physicians, produce clinical quality measure and automated use measurements. 
  • Patient Portal: Patients can log in to the system to provide information like medications and allergies, make appointments and complete payment. They can contact their physician through direct messaging. 
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Product Ranking

#25

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EMR Software

#38

among all
EMR Software

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User Sentiment Summary

Great User Sentiment 22 reviews
Good User Sentiment 44 reviews
87%
of users recommend this product

Smartcare has a 'great' User Satisfaction Rating of 87% when considering 22 user reviews from 3 recognized software review sites.

78%
of users recommend this product

OpenEMR has a 'good' User Satisfaction Rating of 78% when considering 44 user reviews from 2 recognized software review sites.

3.6 (8)
n/a
4.5 (1)
3.91 (22)
4.8 (13)
3.9 (22)

Synopsis of User Ratings and Reviews

Customizable: Smartcare's EHR system is highly customizable to fit the specific needs of different medical specialties and practice sizes. Users can personalize templates, workflows, and even the user interface to optimize their experience.
Cloud-Based: As a cloud-based solution, Smartcare offers accessibility and scalability. Healthcare providers can access patient data securely from any device with an internet connection, and the system can easily adapt to accommodate practice growth.
Integrated Practice Management: Smartcare seamlessly integrates electronic health records (EHR) with practice management features. This streamlines administrative tasks such as scheduling, billing, and claims processing, improving overall efficiency.
Patient Engagement Tools: The platform includes tools that foster patient engagement, such as a patient portal for online appointment scheduling, secure messaging, and access to medical records. This empowers patients to actively participate in their healthcare journey.
Telehealth Capabilities: Smartcare facilitates telehealth consultations, enabling healthcare providers to connect with patients remotely. This expands access to care, especially for individuals in underserved areas or with limited mobility.
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Cost-Effective: OpenEMR is a popular choice for cost-conscious healthcare providers due to its open-source nature, meaning there are no licensing fees or recurring costs, making it a budget-friendly option for practices of all sizes.
Customizable: The software's open-source architecture allows for extensive customization to meet specific workflow needs and preferences, enabling healthcare providers to tailor the system to their unique requirements.
Comprehensive Features: OpenEMR offers a wide range of features commonly found in EMR systems, including appointment scheduling, patient charting, billing, e-prescribing, and reporting capabilities, providing a comprehensive solution for managing patient care.
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Limited Customization: Smartcare's lack of flexibility in tailoring workflows and features to specific practice needs can be frustrating for users accustomed to more customizable EMR solutions.
Usability Challenges: Navigating the interface and locating specific functions can be cumbersome due to the platform's complex layout and non-intuitive design elements.
Mobile App Limitations: The mobile app's reduced functionality compared to the desktop version can hinder efficient on-the-go access for healthcare professionals.
Customer Support Concerns: Some users have reported difficulties reaching Smartcare's customer support and experiencing extended wait times for assistance, which can impact issue resolution and user satisfaction.
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Steep Learning Curve: OpenEMR's interface can be challenging to navigate, especially for new users unfamiliar with open-source software or those transitioning from other EMR systems. The abundance of features and customization options can feel overwhelming, leading to a longer onboarding process.
Support Challenges: As an open-source platform, OpenEMR relies on community-driven support rather than a dedicated customer service team. While the community is generally helpful, response times and expertise levels can vary, potentially causing delays in resolving critical issues.
Customization Complexity: Although customization is a strength of OpenEMR, it often requires technical expertise or the involvement of third-party developers. This can increase implementation costs and timelines, particularly for clinics with specific workflow requirements.
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Let's get smart about Smartcare: User reviews from the past year paint a picture of software with its fair share of quirks and perks. The EMR functionality receives consistent praise, particularly for its intuitive interface and customizability, allowing users to tailor the system to their specific workflows. However, the scheduling system seems to be a pain point, with users reporting glitches and a clunky interface. When stacked up against competitors like Cerner and Epic, Smartcare shines in its affordability and ease of use, but it may lack the robust features and integrations of its pricier counterparts. This makes Smartcare a great fit for smaller healthcare practices seeking a user-friendly and budget-conscious solution, but larger organizations with complex needs might find it lacking.

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Ready to "open" the door to efficient patient care? OpenEMR, a popular open-source electronic medical records (EMR) system, has garnered a mix of praise and criticism from users over the past year. While many appreciate its user-friendly design, flexibility, and comprehensive features, some have voiced concerns about limited support and a complex interface. Users frequently highlight OpenEMR's customizability as a major strength. The software allows healthcare providers to tailor forms, reports, and workflows to their specific needs, promoting efficiency and a better user experience. Additionally, OpenEMR's wide range of features, including e-prescribing, medical billing, and patient scheduling, make it a versatile solution for various healthcare settings. However, the software's open-source nature means support options are primarily community-driven, which can be a drawback for users who prefer dedicated customer service. Furthermore, navigating the interface can be challenging for those unfamiliar with EMR systems, potentially hindering adoption and productivity. OpenEMR's affordability and adaptability make it an attractive option for small to medium-sized practices seeking a cost-effective and customizable EMR solution. Its open-source nature also appeals to tech-savvy users who value the ability to modify and extend the software's functionality. However, larger practices or those requiring extensive support may find OpenEMR's limitations a significant hurdle. Ultimately, OpenEMR's suitability depends on a practice's specific needs, resources, and technical expertise. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest updates and user feedback before making a decision.

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