Smartcare vs Luminello

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Our analysts compared Smartcare vs Luminello based on data from our 400+ point analysis of EMR Software, user reviews and our own crowdsourced data from our free software selection platform.

Smartcare Software Tool

Product Basics

SmartCare EHR serves practices of any size and is affordable for those on a budget, especially those who work in the behavioral health field. Some of its key differentiators include cloud deployment, one-click technology, performance monitoring, electronic signature capturing and more.

It streamlines caregiver workflows while reducing costs, saving time and improving efficiency. Its suite offers capabilities like caregiver optimization, scheduling, CRM, invoicing and billing customized for healthcare agencies.
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Luminello is an EMR software solution designed primarily for mental and behavioral health professionals. Healthcare organizations use Luminello to handle daily clinical and administrative operations, like scheduling, prescribing and communicating with patients.

One of the biggest appeals to Luminello is it’s affordability, offering both a free and a premium model. The specific needs of a healthcare facility will help to determine whether the free or premium version will be required.
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$13/Client, Monthly
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Tailored to your specific needs
$99 Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Better Patient Treatment: Achieve a higher level of care for patients by streamlining treatment and medical charting, reducing errors and increasing health visibility.  
  • Document Efficiently: Significantly boost all levels of practice including billing, treatment and scheduling. Document effectively with pre-built notes, digital signature capture and portable records. 
  • Defensible Documentation: Use smart coding and ICD-10 support to ensure billing and documentation hold up to fiscal scrutiny. 
  • Save Costs on Deployment: Save additional overhead costs using this web-based product to circumvent costly server hosting and installation. 
  • HIPAA Compliance: Take advantage of reimbursement programs using the ONC-ATCB certified software. 
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  • Affordable: Luminello EMR is free to users, with certain additional features requiring a supplementary fee. There is also paid-for, premium version, which comes with more advanced features. 
  • Fewer Errors/More Accurate Treatment: By documenting and storing patient information electronically, you don’t run the risk of errors due to handwriting and legibility issues. In turn, practitioners can rest assured they are receiving correct information, which helps to provide the proper treatment the first time around. 
  • Increased Productivity and Efficiency: With fewer errors and more accurate treatment, healthcare facilities can increase their daily traffic without sacrificing quality of care. Clinicians can access a patient’s stored medical files quickly and easily, allotting them more time to spend on patient treatment and less time documenting and charting. 
  • Security of Information: Data is kept secure and private — data is backed up off-site every night and only authorized users have access to a patient’s medical chart. Luminello also meets HIPAA compliance regulations and highly encrypts all data and messages. 
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  • User-Specific Dashboards: Use top-down, customizable dashboards to view and operate daily tasks and activities like patient treatment plans, billing schedules and more. 
  • Performance Monitoring: Monitor the performance of clinicians and capitalize on new growth using the built-in performance monitoring module. 
  • Manage Patient Records: Onboard patients, order new equipment and schedule clinicians with practice management software. 
  • E-Prescribing: Allow physicians to interact with patients and offer e-prescriptions from anywhere across the globe. 
  • Built-In Messenger: Allow communication among patients and practitioners for streamlined reporting and follow-ups on appointments and insurance claims. 
  • Payroll Management: Capture and view employee records to track field staff visits, time-in and time-out for doctors and nurses to generate monthly performance reports and accurate payroll statements. 
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  • Calendar/Scheduling: The calendar scheduler allows users to book appointments in real-time. Users can view their appointments daily, weekly, or monthly on the calendar and schedule automatic email confirmations and appointment reminders to be sent out. 
  • Public Profile and E-Screening: The process of screening patients is very time-consuming; Luminello features customizable intake forms to cover the essentials, such as clinical, scheduling and payment information to speed up the screening process. 
  • E-Prescribing: Linked to a patient’s chart, Luminello’s e-prescribing tool provides information such as a medication favorites list, medication interaction checker, medication history, pharmacy location and more. Luminello also provides EPCS in all 50 states. 
  • Custom Forms: Luminello’s form editor allows users to create their own custom note plates, questionnaires and admin forms. 
  • Integration: Luminello integrates with insurance billing to submit claims, check insurance eligibility and more. Credit card payments are also accepted. With Bluefin, a partner of Luminello, users can charge, pre-authorize and refund transactions directly from a patient’s chart. 
  • Patient Portal: Patients can access their medical history through Luminello’s enhanced portal. Patients are able to create their own insurance-ready billing statements, manage appointments, update payment information and more. 
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Product Ranking

#25

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EMR Software

#26

among all
EMR Software

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User Sentiment Summary

Great User Sentiment 22 reviews
Excellent User Sentiment 11 reviews
87%
of users recommend this product

Smartcare has a 'great' User Satisfaction Rating of 87% when considering 22 user reviews from 3 recognized software review sites.

90%
of users recommend this product

Luminello has a 'excellent' User Satisfaction Rating of 90% when considering 11 user reviews from 3 recognized software review sites.

3.6 (8)
n/a
4.5 (1)
4.5 (1)
n/a
4.5 (1)
4.8 (13)
4.5 (9)

Awards

No awards.

Luminello stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Customizable: Smartcare's EHR system is highly customizable to fit the specific needs of different medical specialties and practice sizes. Users can personalize templates, workflows, and even the user interface to optimize their experience.
Cloud-Based: As a cloud-based solution, Smartcare offers accessibility and scalability. Healthcare providers can access patient data securely from any device with an internet connection, and the system can easily adapt to accommodate practice growth.
Integrated Practice Management: Smartcare seamlessly integrates electronic health records (EHR) with practice management features. This streamlines administrative tasks such as scheduling, billing, and claims processing, improving overall efficiency.
Patient Engagement Tools: The platform includes tools that foster patient engagement, such as a patient portal for online appointment scheduling, secure messaging, and access to medical records. This empowers patients to actively participate in their healthcare journey.
Telehealth Capabilities: Smartcare facilitates telehealth consultations, enabling healthcare providers to connect with patients remotely. This expands access to care, especially for individuals in underserved areas or with limited mobility.
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Customizable: Users appreciate the ability to tailor Luminello to their specific workflows and preferences, such as creating custom forms and templates.
Integrated telehealth: The platform's built-in telehealth features enable seamless virtual appointments and remote patient monitoring, which is especially valuable for practices offering remote care options.
User-friendly interface: Luminello is often praised for its intuitive design and ease of use, making it accessible for users with varying levels of technical expertise.
Client portal: The client portal empowers patients to actively participate in their care by providing access to appointment scheduling, billing information, and secure communication with their healthcare providers.
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Limited Customization: Smartcare's lack of flexibility in tailoring workflows and features to specific practice needs can be frustrating for users accustomed to more customizable EMR solutions.
Usability Challenges: Navigating the interface and locating specific functions can be cumbersome due to the platform's complex layout and non-intuitive design elements.
Mobile App Limitations: The mobile app's reduced functionality compared to the desktop version can hinder efficient on-the-go access for healthcare professionals.
Customer Support Concerns: Some users have reported difficulties reaching Smartcare's customer support and experiencing extended wait times for assistance, which can impact issue resolution and user satisfaction.
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Limited Customization: Luminello's customization options for intake forms and treatment plans may not be as extensive as those offered by some competitors, potentially limiting flexibility for practices with unique workflows or documentation needs.
Learning Curve: The platform's interface, while generally considered user-friendly, may present a learning curve for users accustomed to more traditional EMR systems or those with limited technical experience.
Mobile App Functionality: The mobile app's features and functionality may not be as comprehensive as the web-based version, potentially impacting clinicians who rely heavily on mobile access for charting and other tasks.
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Let's get smart about Smartcare: User reviews from the past year paint a picture of software with its fair share of quirks and perks. The EMR functionality receives consistent praise, particularly for its intuitive interface and customizability, allowing users to tailor the system to their specific workflows. However, the scheduling system seems to be a pain point, with users reporting glitches and a clunky interface. When stacked up against competitors like Cerner and Epic, Smartcare shines in its affordability and ease of use, but it may lack the robust features and integrations of its pricier counterparts. This makes Smartcare a great fit for smaller healthcare practices seeking a user-friendly and budget-conscious solution, but larger organizations with complex needs might find it lacking.

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In the past year, Luminello has garnered positive feedback for its user-friendly interface and comprehensive features, making it a strong contender in the EMR market. Users appreciate its ease of use, highlighting features like the calendar scheduler and client portal as particularly helpful in streamlining workflows. The software's ability to handle tasks such as e-prescriptions, billing, and insurance further contributes to its appeal. However, some users have noted that Luminello's interface can feel cluttered at times, and its pricing structure may be a deterrent for smaller practices or those on a tight budget. Despite these drawbacks, Luminello stands out for its focus on mental health providers, offering specialized tools and features tailored to their needs. This, coupled with its robust customer support, makes it a compelling choice for mental health professionals seeking an EMR solution that can help them efficiently manage their practice and enhance patient care.

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Top Alternatives in EMR Software


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DrChrono

eClinicalWorks

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Intergy

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NextGen Office

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Practice Fusion

Tebra EHR

Veradigm

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