OpenEMR vs Centricity EMR

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Our analysts compared OpenEMR vs Centricity EMR based on data from our 400+ point analysis of EMR Software, user reviews and our own crowdsourced data from our free software selection platform.

OpenEMR Software Tool
Centricity EMR Software Tool

Product Basics

OpenEMR is an open-source practice management solution. It allows clinics to centralize their records, calendars and financials. They can communicate with patients and receive files and forms in-platform. It supports lab integration, prescription fulfilling and report generating. A clinic decision rules engine helps physicians make treatment decisions based on patient algorithms.

A community of developers help to implement new features and develop new code to keep it up to date and viable. It is Meaningful Use 2 certified. It can be deployed on internal servers for via the cloud as an SaaS.
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Centricity EMR is a comprehensive software solution designed to streamline electronic medical records management. It is particularly well-suited for large healthcare organizations and multi-specialty practices due to its robust capabilities in handling complex workflows and extensive patient data. The software excels in enhancing clinical productivity by offering features such as customizable templates, integrated billing, and advanced reporting tools.

Users appreciate the intuitive interface and the seamless integration with other healthcare systems, which significantly reduces administrative burdens. The software's ability to facilitate real-time data access and improve patient care coordination stands out as a major benefit. Additionally, Centricity EMR supports regulatory compliance, ensuring that practices meet industry standards effortlessly.

Pricing for Centricity EMR typically varies based on the size of the practice and specific needs, often involving a combination of upfront costs and ongoing subscription fees. Compared to similar products, users often highlight its reliability and the depth of its feature set, though some note that the initial setup can be complex.

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Product Insights

  • Reduce Costs: It saves clinics money, directly and indirectly. It is free to install, meaning clinics don’t have an additional operations expense. It also automates processes like lab requests to improve efficiency and assists with billing and insurance to ensure all financials are properly taken care of. 
  • Increase Patient Care Quality: Detailed patient demographics and a clinic decisions rule engine means a patient gets optimized, personalized care. Physicians get as much useful information as possible and tactics on how to act on it. 
  • Better Organized Practice: Physicians can handle all aspects of their clinic from a centralized location. Patient records, financials and scheduling can all be handled on the same platform. 
  • Optimize Patient-Doctor Communication: Patients and physicians communicate and otherwise provide each other relevant information to best treat ailments. A direct messaging platform centralizes communication within appointment scheduling and document and file sharing. Detailed patient records disclose things such as language spoken to give physicians insight into how to best establish trust and comfort. 
  • Efficient Billing: Deep billing capabilities and integrations facilitate paying bills and coordinating insurance. It supports billing clearinghouses, utilizes an insurance tracking interface and can field insurance eligibility queries.  
  • Open Source: The application’s source code is free to download and alter. Extended modules are available in a marketplace for free or purchase, and programming-savvy users can tweak the system as they need it for their clinic. 
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  • Streamline Workflows: Increase exam room utilization and cut X-ray cycle times in half through automation and smart scheduling. 
  • Seamless Interoperability: Share data and exchange information with existing clinical and financial systems throughout the healthcare ecosystem. Health providers can connect when, where and how they need. 
  • Increase Provider Efficiency: Physicians can document faster while starting with personalized workflows to increase productivity. Staff can then shift their focus towards more complex issues such as enhancing the quality of care provided. 
  • Flexible: Tailor it specifically to unique workflows and preferences to enable physicians to practice medicine in their preferred method. 
  • Comprehensive: Places all the tools needed for health organizations into a single, easy-to-use location. 
  • Patient Engagement: Reduces the time taken for tasks like opening office visits, enabling more face-to-face interactions with patients. A patient can use the portal to view their medical history, check lab results and manage their medication. 
  • Strengthen Financial Performance: Increases profits by increasing first-pass claim approval rates and using continuous analytics to constantly improve care quality. 
  • Integration Capabilities: It’s fully integratable with Centricity’s practice management and revenue management systems in addition to a variety of third-party solutions and tools. 
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  • Scheduling: A comprehensive schedule keeps appointments and commitments organized. Clinics can create repeating events, check-in’s, triggers that automatically schedule new events, patient reminders and more.  
  • Patient Demographics: Fully customizable patient files give clinics the information they need to successfully communicate with and treat their patients. Users can track primary information all the way down to granular HIPAA information, language and ethnicity help doctors and patients stay on the same page. 
  • Lab Integration: It allows lab orders to send automatically and the results to be automatically be added to a patient’s chart.  
  • Reporting: It can generate reports, both clinical and financial. These include CMS Meaningful Use reports, prescriptions, patient lists, ordered procedure statistics, sales, referrals, insurance eligibility and more. 
  • Security: Fully HIPAA compliant security means employees and patients see what they are allowed to see. Role-based menus and database encryption ensure information stays private. 
  • Electronic Medical Records: In-depth patient records let doctors make informed decisions about treatment options for their patients. Treatment providers can log all encounters, medications, procedures and more with notes, dated reminders and patient direct messaging. 
  • Clinical Decision Rules: A customizable engine facilitates patient algorithm navigation. It can provide reminders to both patients and physicians, produce clinical quality measure and automated use measurements. 
  • Patient Portal: Patients can log in to the system to provide information like medications and allergies, make appointments and complete payment. They can contact their physician through direct messaging. 
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  • Appointment Management: Schedule appointments, check for at-risk patients and manage specialty equipment and exam rooms. Scheduling can be handled almost entirely automatically, maximizing the amount of exam room and equipment usage while reducing no-shows with patient reminders. 
  • Health Analytics: Helps recognize patient patterns and give health organizations an idea of how they stack up compared to other practices. These analytics also include population health, which aims to improve health outcomes of a group of individuals. 
  • E-Prescribing: This tool allows physicians to send refill requests to pharmacies while checking for drug-to-drug or drug-to-allergy interactions based on the patient’s diagnosis and current medication. Reduces the risk of medication errors and allows medication tracking. 
  • Billing Management: It helps with the billing and payment process, automatically sending out invoices and upcoming payment notifications to patients. Claims are automatically scrubbed of any coding errors before being submitted, leading to higher first-time acceptance rates and faster reimbursement. 
  • Handwriting/Voice Recognition: Use handwriting and voice recognition tools to make charting and reporting quick and easy. Users can use real-life terminology rather than specific codes as the software adapts to their practice style. 
  • Self-Service Portal: Patients and physicians can both access the patient portal to communicate with one another remotely. Patients can use the portal to manage appointments, make payments and more, while physicians can save internal notes and send out alerts to their patients. 
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Product Ranking

#38

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EMR Software

#6

among all
EMR Software

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User Sentiment Summary

Good User Sentiment 44 reviews
Good User Sentiment 207 reviews
78%
of users recommend this product

OpenEMR has a 'good' User Satisfaction Rating of 78% when considering 44 user reviews from 2 recognized software review sites.

76%
of users recommend this product

Centricity EMR has a 'good' User Satisfaction Rating of 76% when considering 207 user reviews from 4 recognized software review sites.

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4.2 (9)
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3.91 (22)
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3.5 (19)

Synopsis of User Ratings and Reviews

Cost-Effective: OpenEMR is a popular choice for cost-conscious healthcare providers due to its open-source nature, meaning there are no licensing fees or recurring costs, making it a budget-friendly option for practices of all sizes.
Customizable: The software's open-source architecture allows for extensive customization to meet specific workflow needs and preferences, enabling healthcare providers to tailor the system to their unique requirements.
Comprehensive Features: OpenEMR offers a wide range of features commonly found in EMR systems, including appointment scheduling, patient charting, billing, e-prescribing, and reporting capabilities, providing a comprehensive solution for managing patient care.
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Easy to Use: Many users find Centricity EMR intuitive and straightforward, making it easy to navigate and complete tasks efficiently. For example, one user mentioned that they were able to quickly learn the system and start using it without extensive training.
Comprehensive Features: Centricity EMR offers a wide range of features that cater to various clinical needs. Users appreciate the availability of tools for managing patient records, scheduling appointments, ordering tests, and generating reports. For instance, one user highlighted the system's robust functionality for managing patient allergies and medications.
Strong Support: Centricity EMR provides reliable customer support, ensuring users have access to assistance when needed. Users have praised the responsiveness and helpfulness of the support team, which has been instrumental in resolving issues and providing guidance. For example, one user mentioned that they received prompt and effective support when encountering a technical glitch.
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Steep Learning Curve: OpenEMR's interface can be challenging to navigate, especially for new users unfamiliar with open-source software or those transitioning from other EMR systems. The abundance of features and customization options can feel overwhelming, leading to a longer onboarding process.
Support Challenges: As an open-source platform, OpenEMR relies on community-driven support rather than a dedicated customer service team. While the community is generally helpful, response times and expertise levels can vary, potentially causing delays in resolving critical issues.
Customization Complexity: Although customization is a strength of OpenEMR, it often requires technical expertise or the involvement of third-party developers. This can increase implementation costs and timelines, particularly for clinics with specific workflow requirements.
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Slow Performance: Users often report slow loading times and lag, which can be frustrating and impact workflow efficiency. For example, some users have described the system as "sluggish" and "unresponsive," making it difficult to navigate and complete tasks promptly.
Limited Customization: The system's lack of customization options can be a major drawback for some users. For instance, users may find it difficult to tailor the system to their specific needs and preferences, leading to a less efficient and user-friendly experience.
Clunky Interface: The interface can be cumbersome and difficult to navigate, especially for users who are accustomed to more intuitive and user-friendly systems. For example, some users have reported that the system is "cluttered" and "confusing," making it challenging to find the information they need.
Poor Reporting Capabilities: The reporting features are often criticized for being limited and difficult to use. For example, users may find it challenging to generate the specific reports they need, which can hinder their ability to analyze data and make informed decisions.
Lack of Mobile Functionality: The lack of robust mobile functionality can be a significant drawback for providers who need to access patient information on the go. For example, users may find it difficult to access patient charts or enter notes from their mobile devices, which can be inconvenient and inefficient.
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Ready to "open" the door to efficient patient care? OpenEMR, a popular open-source electronic medical records (EMR) system, has garnered a mix of praise and criticism from users over the past year. While many appreciate its user-friendly design, flexibility, and comprehensive features, some have voiced concerns about limited support and a complex interface. Users frequently highlight OpenEMR's customizability as a major strength. The software allows healthcare providers to tailor forms, reports, and workflows to their specific needs, promoting efficiency and a better user experience. Additionally, OpenEMR's wide range of features, including e-prescribing, medical billing, and patient scheduling, make it a versatile solution for various healthcare settings. However, the software's open-source nature means support options are primarily community-driven, which can be a drawback for users who prefer dedicated customer service. Furthermore, navigating the interface can be challenging for those unfamiliar with EMR systems, potentially hindering adoption and productivity. OpenEMR's affordability and adaptability make it an attractive option for small to medium-sized practices seeking a cost-effective and customizable EMR solution. Its open-source nature also appeals to tech-savvy users who value the ability to modify and extend the software's functionality. However, larger practices or those requiring extensive support may find OpenEMR's limitations a significant hurdle. Ultimately, OpenEMR's suitability depends on a practice's specific needs, resources, and technical expertise. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest updates and user feedback before making a decision.

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How "centric" is Centricity EMR to the needs of medical practices? User reviews from the past year reveal a mixed bag. While many users appreciate Centricity EMR's robust features and customizability, some have voiced concerns about its limitations. A standout feature is its mobile app, lauded by users for its game-changing ability to access patient records and chart on-the-go, boosting productivity and responsiveness. The software's intuitive interface also receives praise for streamlining workflows and improving efficiency. Users highlight the robust reporting capabilities, enabling effective patient outcome tracking and better treatment decisions. However, some users find the customization options limited compared to other software, and occasional slow performance is a recurring complaint. The lack of recent innovative updates is a common concern, with some users describing the software as outdated and not intuitive. Despite these drawbacks, Centricity EMR is generally considered a solid choice for practices seeking a comprehensive EMR solution. Its strengths lie in its mobile accessibility, intuitive interface, and robust reporting capabilities. However, practices prioritizing extensive customization and cutting-edge features might find it lacking. Ultimately, Centricity EMR appears best suited for practices prioritizing efficiency and ease of use over extensive customization.

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