Experity vs TheraOffice

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Our analysts compared Experity vs TheraOffice based on data from our 400+ point analysis of EMR Software, user reviews and our own crowdsourced data from our free software selection platform.

Experity Software Tool

Product Basics

Experity (formerly DocuTap and Practice Velocity), is a cloud-based solution that lets healthcare providers and practitioners streamline end-to-end clinical workflows, managing all aspects of daily operations from patient registration to discharge.

With inclusions for practice management, electronic medical records and medical billing, it drives a better experience for patients and improves clinical performance.
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TheraOffice is a documentation software to support healthcare facilities with organizing and simplifying operations to increase efficiency and productivity. It aids therapists in making use of custom templates for clinical decision support, patient record management, integrated treatment notes and day-to-day guidance alerts.

Its intuitive patient surveillance documentation and scheduling modules allow therapists to view multiple patient records from one screen. It also steers care team professionals through improved patient data monitoring and virtual assistance to quickly navigate to specific treatment records.
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$2.20/User, Monthly
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$125/User, Monthly
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Digital Workflow:  Cut paperwork and schedule appointments, chart and document electronically to save time. 
  • Increased Revenue:  Boost revenue with digitized operations, fewer errors and better quality of caregiving. 
  • Data Transparency:  Store vital patient and operational data in a secure and compliant cloud-based system. 
  • Compliance:  Meet meaningful use standards and secure sensitive information with HIPPA certified system. 
  • Better Patient Communication:  Encourage transparency and better communication with patients through a dedicated patient portal to access required information, treatment plan, history, upcoming appointments and more. Send automated reminders for upcoming appointments and prescription refills. 
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  • Improve Treatment: Use a single documentation module to keep track of patients’ medical histories to provide accurate treatment procedures and medicinal prescriptions. Reduce documentation errors and evade information changes. 
  • Information Security: Save information on a cloud server to enable complete security of patient data and circumvent the probability of data tampering and misplacement. Set access levels to provide restrained entry leading to a minimum approach to private data. 
  • Revenue Multiplication: Follow up on claim rejections and manage copays to increase revenue and profit. Drill down for extensive reports on financial performance to gauge patterns and combat faults. 
  • Error Reduction: Avoid handwritten reports and coding errors to limit reimbursement delays. Electronically document to accurately capture patient information, making it accessible to therapists and physicians. 
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  • Appointment Scheduling:  Schedule appointments for all providers and procedure rooms with multi-provider, multi-location scheduling capabilities. Lookup existing appointments, send automated reminders to patients for upcoming appointments, provide options for accepting, rescheduling or canceling an appointment. 
  • Charting:  Chart and record efficiently using pre-built dynamic and codeless templates for different specialties. 
  • E-Prescribing:  Create and share prescription orders digitally with pharmacy providers. Check for potential drug interactions automatically, and share refill reminders to patients when required. 
  • EMR/EHR:  Streamline workflow with automated information population for ICD-10 diagnosis codes, treatment plans and procedures. 
  • Patient Records Management:  Record and maintain patient profiles, including details of diagnosis, treatment plan, appointments, prescription, insurance and more. 
  • Medical Billing:  Generate and share accurate invoices and get paid faster using auto-filled billing codes. 
  • Patient Portal:  Enable patients to schedule appointments, fill out intake forms, pay bills, access medical history and communicate with their physicians through a secure patient portal. 
  • Insurance Eligibility Verification:  Get paid quicker with real-time verification of patient’s insurance eligibility along with details such as deductibles, copays and coinsurance. 
  • Claims Management:  Track and manage claims efficiently to get help with reimbursement. Capabilities include automatic statement mailing and denial analysis. 
  • Teleradiology:  Get real-time access to radiologists with Modality Accreditation assistance to ensure faster turnaround times and better accuracy rates. 
  • Business Intelligence and Analytics:  Use data-based analysis and insights to track clinical and financial strategies. Understand patient data to increase the patient base and improve daily operations. 
  • Revenue Cycle Management:  Streamline claims management, appeals, rejections and denials, payment processing and patient billing. 
  • Patient Engagement:  Receive actionable feedback and referrals from patients to continually improve clinical performance and get more patients. Send personalized messages to patients to actively engage them and improve satisfaction. 
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  • Scheduling: Handle patient records with drag-and-drop functionality through a single interface. Use a scheduler to keep track of patients’ key information, including check-in, check-out and wait times. Set up alerts as reminders to assist patients in showing up to scheduled appointments. 
  • Virtual Assistance: Use verbal commands to navigate the interface. Enable therapists to record notes, clinical processes and medication prescriptions in less time using dictation. 
  • Billing: Automate repeated tasks to provide comprehensive invoices with complete accuracy. Alleviate error-prone patient entries and make necessary corrections excluding inconsistencies and potential faults or miscalculations. Collect coinsurance fees and keep track of rejected claims that may require follow-ups. 
  • E-Prescription and Refill: Analyze patient reports, treatment history and insurance coverage to electronically generate prescriptions and authorized refills for controlled substances. 
  • Patient Portal: Patients can request and check prescriptions and refills, book appointments, make online payments and communicate with doctors using their own devices. 
  • Personalized Dashboards: Enable quick data refining using category-based filtering. Incorporate customized widgets including appointments, tasks and patient data management. 
  • Reporting: Provide reporting capabilities to help therapists gauge financial performance and workflow. Generate reports to aid in identifying users falling behind on appointments with additional assistance in understanding billing and invoicing efficiency. 
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Product Ranking

#42

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#113

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User Sentiment Summary

Great User Sentiment 90 reviews
Excellent User Sentiment 24 reviews
82%
of users recommend this product

Experity has a 'great' User Satisfaction Rating of 82% when considering 90 user reviews from 2 recognized software review sites.

95%
of users recommend this product

TheraOffice has a 'excellent' User Satisfaction Rating of 95% when considering 24 user reviews from 1 recognized software review sites.

2.4 (9)
n/a
n/a
4.75 (24)
4.3 (81)
n/a

Awards

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TheraOffice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

User Friendly: 100% of the users who talk about ease of use note that the software is user-friendly.
User Interface: An intuitive interface works in favour of the system, as noted by nearly 67% of users who refer to it.
Urgent Care: Approximately 100% of users who refer to the product’s core functionality recommend it for the optimization of urgent care operations.
Documenting: About 100% of users who mention patient documentation recommend the software for its dynamic codeless templates that ease processes.
Setup and Onboarding: 100% of users who talk about setup and onboarding mention that the software has a smooth learning curve.
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Easy to Use: Many users find TheraOffice intuitive and easy to navigate, even for those who are not tech-savvy. They appreciate the straightforward interface and the ability to quickly find the information they need.
Comprehensive Features: TheraOffice offers a wide range of features that cater to the needs of therapists, including scheduling, billing, electronic health records (EHR), and patient management. Users appreciate the ability to manage all aspects of their practice in one place.
Excellent Customer Support: TheraOffice is known for its responsive and helpful customer support team. Users appreciate the ability to get quick answers to their questions and resolve any issues they may encounter.
Affordable Pricing: Compared to other EMR systems, TheraOffice offers competitive pricing plans that are suitable for therapists of all sizes. Users appreciate the value for money and the ability to choose a plan that fits their budget.
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Support: A hard to reach and slow to respond product and customer support are problematic, as mentioned by 60% of the users who talk about it support.
Reports and Analytics: Approximately 83 % of users who refer to business insights and analytics report that the module delivers less than what it promises.
Glitches and Lags: Occasional glitches and data lags can prove to be highly detrimental in an urgent care setup, as voiced by 100% of the users who mention system issues.
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Limited Customization: Some users have reported that TheraOffice's customization options are limited, making it difficult to tailor the software to their specific practice needs. For example, some users have found it challenging to create custom reports or modify the layout of the patient portal.
Steep Learning Curve: TheraOffice can be challenging to learn, especially for users who are new to electronic health records (EHRs). The interface can be complex and some features may not be intuitive. For example, some users have found it difficult to navigate the scheduling system or understand the billing process.
Technical Issues: Some users have reported experiencing technical issues with TheraOffice, such as slow loading times, crashes, or data loss. These issues can be frustrating and disruptive to daily operations. For example, some users have reported that the software crashes frequently, leading to lost data and delays in patient care.
Customer Support: Some users have expressed dissatisfaction with TheraOffice's customer support. They have reported long wait times, unhelpful responses, or difficulty getting their issues resolved. For example, some users have reported that they have had to wait for hours to speak to a customer support representative, only to be told that their issue could not be resolved.
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Experity is an end-to-end clinical operations solution for on-demand healthcare providers, that is lauded for its intuitive interface and user-friendliness. Its easy setup and onboarding and simplicity of documentation are also recommended by its users. On the contrary, product and customer support are hard to reach. Similarly, regular system lags and lack of advanced analytics and reports need considerable improvement.

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Is TheraOffice the real deal or just a bunch of hot air? User reviews suggest that TheraOffice is a solid choice for physical therapy clinics, especially those looking for a comprehensive, customizable, and user-friendly solution. Many users praise TheraOffice's robust features, including its intuitive interface, comprehensive documentation tools, and seamless integration with other healthcare systems. The software's ability to streamline administrative tasks, such as scheduling, billing, and reporting, is a major selling point for many users. They appreciate the time and effort saved by automating these processes, allowing them to focus on patient care. TheraOffice's flexibility is another key advantage, as users can tailor the software to meet their specific needs. For example, users can customize templates for progress notes, evaluations, and other clinical documentation, ensuring that the software aligns with their practice's unique workflows. This level of customization is crucial for physical therapists who need to maintain accurate and detailed records of patient care. However, some users have expressed concerns about TheraOffice's customer support. While the software itself is generally well-regarded, some users have reported difficulties getting timely and effective assistance from the support team. This can be a major frustration for users who rely on prompt support to resolve technical issues or answer questions about the software's functionality. Despite these concerns, the majority of user reviews are positive, highlighting TheraOffice's strengths as a comprehensive and user-friendly solution for physical therapy clinics. TheraOffice is particularly well-suited for practices that prioritize efficiency, customization, and seamless integration with other healthcare systems. The software's ability to streamline administrative tasks, improve documentation accuracy, and enhance patient care makes it a valuable tool for physical therapists looking to optimize their practice operations.

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