Our analysts compared When I Work vs Schedule360 based on data from our 400+ point analysis of Employee Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
When I Work is a cloud-based platform that helps design, communicate and track work schedules for hourly workers. It replaces the hassle of spreadsheets and paper schedules with a user-friendly interface for creating and publishing schedules in minutes. You get features like drag-and-drop tools, schedule and timesheet templates, customizable automation, and reporting.
It offers built-in time tracking, communication tools and payroll integrations. Employees can clock in and out directly through the native app. They can also swap shifts and submit time-off requests from their profiles. It lets you access timesheets, identify labor cost trends and control overtime expenses.
Team messaging helps you coordinate staff members and avoid over or understaffing during peak seasons. While pricing varies based on company size and required features, the platform offers a free trial and multiple subscription tiers. This allows you to choose a plan that fits your budget and specific needs.
Schedule360 is a comprehensive software solution designed to streamline employee scheduling and task management. It is particularly well-suited for industries with complex staffing needs, such as healthcare, retail, and public safety, due to its ability to handle intricate scheduling requirements and ensure optimal shift coverage. The software offers significant benefits, including reduced administrative workload, improved shift coverage, and enhanced employee satisfaction through better schedule transparency and flexibility.
Popular features of Schedule360 include automated shift assignments, real-time schedule updates, and robust reporting tools that provide insights into staffing patterns and labor costs. Users appreciate its intuitive interface and the ability to access schedules from any device, which enhances communication and coordination among team members. Compared to similar products, Schedule360 is often praised for its reliability and user-friendly design, making it a preferred choice for organizations seeking efficient scheduling solutions.
Pricing for Schedule360 typically varies based on the number of users and specific features required, with options for monthly or annual payments. This flexible pricing structure allows organizations to scale the solution according to their needs and budget.
among all Employee Scheduling Software
When I Work has a 'excellent' User Satisfaction Rating of 90% when considering 1454 user reviews from 4 recognized software review sites.
When I Work stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
According to the reviews, users praise When I Work’s user-friendly design and all-in-one features for scheduling and time tracking. The customer support team is another win — responsive and helpful via chat and email. However, the pricing structure is a point of contention for some users, with complaints about hidden fees and a lack of transparency before signing up.What truly set it apart was its affordability for small and medium businesses. The starter plan, costing just $1.50 per location per month, offers unlimited employee scheduling and auto-scheduling — features usually reserved for top-tier plans in competitors like 7Shift and Homebase.However, communication features are restricted. During testing, I could send individual and group messages, but there's no bulletin board or newsfeed functionality, and message read receipts are absent.Security is another concern. The platform lacks biometric clock-in options, opening the door to potential time theft through buddy punching. Additionally, it doesn’t support geofencing or GPS tracking. I couldn’t remotely track staff shifts to ensure they were following established procedures.Overall, When I Work offers a compelling solution for small and medium businesses with a user-friendly interface, robust features and a budget-friendly starter plan. However, be mindful of the pricing concerns and other limitations, which can be a problem for growing teams and businesses.
User reviews from the past year present a mixed bag when it comes to Schedule360. Some users praise its robust customization options, highlighting how it can be tailored to accommodate complex scheduling needs like varying shift lengths, employee roles, and departmental requirements. This granular control is lauded for improving efficiency and ensuring coverage for critical operations, particularly in healthcare settings. However, this strength is also cited as a weakness by some, who find the interface clunky and difficult to navigate, especially for new users. The learning curve is described as steep, requiring extensive training and leading to frustration among employees trying to access basic information like their schedules or request time off. While Schedule360 offers features like automated scheduling and shift-swapping, some users report these functionalities to be less intuitive and user-friendly compared to competitors like TrackSmart Scheduling or Buddy Punch. A common thread in negative reviews is the lack of responsive customer support, with users expressing dissatisfaction over delays and unhelpful responses. In conclusion, Schedule360 might be a good fit for larger organizations with dedicated administrative staff who can invest time in learning the system and training employees. However, smaller businesses or those seeking a more user-friendly and intuitive experience might find better alternatives in the market.
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