Deputy vs ESO Scheduling

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Our analysts compared Deputy vs ESO Scheduling based on data from our 400+ point analysis of Employee Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Deputy is a one-stop shop for hiring, training, scheduling, paying and managing time sheets of frontline and hourly workers. It offers an intuitive interface and various features to help manage employees, streamline scheduling operations and simplify internal communications.

You can easily create, edit and manage schedules while ensuring optimal staffing levels. The platform's drag-and-drop functionality allows quick adjustments to accommodate changes in staffing or workload. Time clock features enable employees to clock in and out accurately, minimizing the risk of time theft and simplifying payroll processing.

Also, Deputy provides a comprehensive suite of HR tools, including features for managing time off. Employees can easily request and track vacation, sick leave and other absences. A built-in messaging portal facilitates internal communication and records interactions to promote accountability.

You can also post job openings on popular online channels and create a branded portal to accept applications. The system lets you design a new hire’s onboarding workflow with embedded training materials and tips. Additionally, customizable automation helps businesses comply with fair workweek regulations, break rules, maximum work hours, consecutive workdays and other labor regulations.

One of the platform’s standout features is its pre-built integrations and extensibility with other third-party solutions. The vendor lets you add extra features such as payroll processing, business intelligence, demand forecasting, point of sale system and more.


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ESO Scheduling is a robust software solution designed to streamline employee scheduling, particularly for emergency medical services, fire departments, and hospitals. It offers features like automated shift assignments, time-off management, and real-time schedule updates, making it ideal for organizations that require precise and flexible scheduling to ensure optimal staffing levels. Users appreciate its intuitive interface and the ability to integrate with other systems, enhancing overall operational efficiency. The software stands out for its ability to handle complex scheduling needs, such as accommodating varying shift patterns and managing certifications and training requirements. This ensures that only qualified personnel are scheduled for specific tasks, reducing the risk of errors. Pricing typically varies based on the size of the organization and the specific features required, with options for monthly or annual payments. Compared to similar products, ESO Scheduling is praised for its reliability and comprehensive support, making it a preferred choice for critical service providers.
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$2.50/User, Monthly, Freemium
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$795 Annually
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Product Assistance

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Product Insights

  • Create The Perfect Software Stack: Deputy won the SelectHub award for having the best integrations and extensibility options among employee scheduling tools, with 96 analyst score. It offers pre-built integrations with popular accounting solutions, online calendars, HRMS software, HCM tools and iPaaS platforms. You can easily import or export data and access the API to design custom integrations with external solutions.
  • Work From Anywhere: The platform offers one of the most robust scheduling mobile apps that lets you manage operations from any remote location. With a perfect 100 analyst rating, it supports offline scheduling, chat options, team news sharing, mobile time clocks, GPS tracking and customizable push notifications.
  • Streamline Scheduling: Another top-rated module is its scheduling toolkit, which has a 93 rating from our analysts. You get customizable templates and drag-and-drop tools to design schedules in minutes. The built-in AI sends conflict alerts for unavailable employees and compliance issues, ensuring schedules are accurate and efficient. The platform automatically updates employee calendars upon publishing a schedule and offers them the option of first refusal, shift swapping and bidding via their unique portals.
  • Manage Timesheets Efficiently: It offers a robust time and attendance management module that got a 92 rating from our analysts. Employees can track work hours via the mobile app, and the platform automatically prevents early clock-ins, sends break reminders, tracks overtime and maintains timesheets. It also automatically clocks out employees and prevents overtime based on your business’s budget and compliance regulations.
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  • Improved Efficiency: Automate scheduling tasks to reduce manual errors and save time, allowing managers to focus on strategic activities.
  • Enhanced Employee Satisfaction: Provide employees with more predictable schedules and the ability to request time off or swap shifts easily, leading to higher job satisfaction.
  • Cost Savings: Optimize labor costs by ensuring the right number of staff are scheduled based on demand forecasts, reducing overtime and understaffing issues.
  • Compliance Management: Ensure adherence to labor laws and company policies by automatically tracking hours worked, breaks, and overtime.
  • Real-Time Updates: Instantly communicate schedule changes to employees via mobile notifications, reducing miscommunication and no-shows.
  • Data-Driven Decisions: Utilize analytics and reporting tools to gain insights into workforce trends, helping to make informed staffing decisions.
  • Scalability: Easily adjust to the needs of growing businesses by managing schedules for a small team or a large workforce with equal efficiency.
  • Integration Capabilities: Seamlessly integrate with payroll, HR, and other enterprise systems to streamline operations and ensure data consistency.
  • Employee Empowerment: Allow employees to view their schedules, request changes, and communicate availability through a user-friendly interface, fostering a sense of control and responsibility.
  • Reduced Administrative Burden: Minimize the time spent on scheduling-related administrative tasks, freeing up resources for other critical business functions.
  • Enhanced Communication: Facilitate better communication between managers and employees through built-in messaging and notification features.
  • Flexibility: Adapt to various scheduling needs, whether for part-time, full-time, or shift-based employees, ensuring all staffing requirements are met.
  • Improved Accountability: Track attendance and punctuality, helping to identify and address issues promptly, thereby improving overall workforce reliability.
  • Customizable Templates: Use pre-built or custom templates to quickly create schedules that meet specific business needs, reducing the time spent on repetitive tasks.
  • Conflict Resolution: Automatically detect and resolve scheduling conflicts, ensuring smooth operations and reducing the likelihood of staffing issues.
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  • Scheduling: Create, manage and optimize schedules with AI. Use drag-and-drop scheduling tools while considering availability, skills and preferences to create partial, pre-assigned or open shifts.
  • Time Tracking: Turn staff phones into a time tracking solution using the mobile app or connect the platform to a POS system to allow employees to punch in and out of work. The platform sends alerts for break hours, overtime and budgetary conflicts. It also offers geofencing to help avoid time theft and buddy punching.
  • Mobile App: Managers can access their profiles from anywhere, create schedules, approve time off requests, communicate with team members and track task progress. Employees can view schedules, request PTO, chat with colleagues, swap shifts and bid on open shifts.
  • Demand Forecasting: Access your business’s historical sales data and seasonal trends on a centralized dashboard to make informed staffing decisions. Define business logic and benchmarks with demand-based rules to ensure minimum coverage while considering your budget. You can pull real-time wage-to-sales data on the mobile app to make scheduling adjustments on the go.
  • Shift Pulse: Send feedback forms and questionnaires to employees after every shift. Minimize staff fatigue by automating schedule assignments based on worked hours and overtime. Employees can express their work satisfaction using a staff sentiment bar and tracker.
  • Compliance Tools: Deputy helps comply with fair workweek regulations by providing tools to manage overtime, minimum rest periods and other labor laws. It also assists with reporting, managing employee records and ensuring adherence to minimum wage laws.
  • Leave Management: Employees can submit time-off requests directly through the platform, and managers can review and approve or deny them. You can also track leave balances and generate leave reports.
  • Document Management: The platform offers a centralized repository for storing and organizing employee documents, such as contracts, performance reviews and training certificates. Its search and filtering capabilities make it easy to find specific documents when needed.
  • Hiring: Post openings on online job forums and track their traction from within the software interface. You can track applicants, schedule interviews, send questions and receive applicant feedback.
  • Training and Onboarding: Design branded onboarding workflows for trainees and manage employee training programs by tracking attendance, assigning tasks and monitoring progress.
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  • Drag-and-Drop Interface: Easily create and adjust schedules by dragging and dropping shifts into place.
  • Real-Time Updates: Instant notifications for schedule changes, ensuring all team members are always informed.
  • Shift Swapping: Employees can request and approve shift swaps directly within the platform, streamlining the process.
  • Automated Scheduling: Generate schedules based on predefined rules and employee availability, reducing manual effort.
  • Mobile Access: Access and manage schedules from any device, providing flexibility for both managers and employees.
  • Compliance Tracking: Ensure schedules adhere to labor laws and company policies, minimizing legal risks.
  • Time-Off Management: Track and approve time-off requests, integrating them seamlessly into the scheduling process.
  • Reporting and Analytics: Generate detailed reports on scheduling metrics, helping to identify trends and optimize workforce management.
  • Integration with Payroll Systems: Sync scheduling data with payroll software to streamline payroll processing and reduce errors.
  • Employee Self-Service Portal: Allow employees to view their schedules, request changes, and communicate with managers directly through the platform.
  • Customizable Templates: Create and save schedule templates for recurring shifts, saving time on future scheduling tasks.
  • Overtime Management: Monitor and control overtime hours to manage labor costs effectively.
  • Shift Reminders: Automated reminders sent to employees before their shifts, reducing no-shows and tardiness.
  • Role-Based Permissions: Assign different access levels to users based on their roles, ensuring data security and appropriate access.
  • Historical Data Access: Access past schedules and employee attendance records for reference and compliance purposes.
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Product Ranking

#8

among all
Employee Scheduling Software

#58

among all
Employee Scheduling Software

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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ESO Scheduling
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Collaboration Employee Management Leave And Absence Management Mobile Capabilities Platform Capabilities Reporting And Analytics Schedule Management Security And Compliance Shift Management Time And Attendance Management 91 85 78 100 88 64 95 76 89 94 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 1504 reviews
Excellent User Sentiment 31 reviews
90%
of users recommend this product

Deputy has a 'excellent' User Satisfaction Rating of 90% when considering 1504 user reviews from 4 recognized software review sites.

90%
of users recommend this product

ESO Scheduling has a 'excellent' User Satisfaction Rating of 90% when considering 31 user reviews from 1 recognized software review sites.

4.3 (15)
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4.7 (307)
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4.48 (31)
4.6 (720)
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4.2 (462)
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Awards

SelectHub research analysts have evaluated Deputy and concluded it earns best-in-class honors for Mobile Capabilities and Integrations and Extensibility. Deputy stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Mobile Capabilities Award
Integrations and Extensibility Award

ESO Scheduling stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

User-Friendly Interface: Users appreciate the intuitive design, which makes it accessible for both managers and employees and easy to adopt with minimal training.
Robust Remote Workability: The mobile app is highly praised for allowing employees to clock in/out, manage shifts and receive notifications, making it convenient for on-the-go use.
Greater Flexibility and Accessibility: Deputy offers flexible shift management, allowing employees to swap or pick up shifts and work across multiple locations. Cloud-based hosting ensures access from anywhere with an internet connection.
Employee Empowerment: The software gives employees more control over their schedules, fostering a sense of ownership and responsibility for time management.
Streamline Scheduling: Deputy effectively manages scheduling, time tracking and attendance, reducing errors and improving overall efficiency. Reviews highlight valuable features like preventing early clock-ins and integrating with payroll systems.
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Easy to Use: Users find the interface intuitive and easy to navigate, making it simple to create and manage schedules.
Flexible Scheduling: The system allows for various scheduling options, including shift swaps, time-off requests, and different shift types, accommodating diverse employee needs.
Mobile Access: Employees can access and manage their schedules from their mobile devices, enhancing flexibility and communication.
Real-Time Updates: The system provides real-time updates on schedule changes, ensuring everyone is informed and on the same page.
Automated Reminders: The system sends automated reminders for shift changes, time-off requests, and other important events, reducing the risk of missed shifts.
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Support and Customer Service Issues: Several users reported poor customer service experiences, especially when dealing with technical support or canceling the service. The vendor primarily offers support via email, which some users found inadequate.
Performance and Speed: Some users experienced lag when accepting shifts or clocking in and out, causing delays and frustration.
Challenges With Multi-Location Tracking: For organizations with employees across multiple locations or states, keeping track of everyone’s whereabouts could be challenging as the platform doesn’t support multiple time zones across geographies.
Syncing Issues: Users noted that the inability to sync with external calendars (like Google or Apple Calendar) was a significant drawback.
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Limited Customization: Some users find the scheduling options too rigid, making it difficult to accommodate unique employee needs or business requirements. For example, they may not be able to easily adjust shift lengths or create specific break schedules.
Complex Interface: The interface can be overwhelming for new users, with a steep learning curve and a lack of intuitive navigation. This can lead to frustration and wasted time trying to understand the system.
Poor Mobile Experience: The mobile app is often reported as clunky and difficult to use, making it challenging for employees to manage their schedules on the go. This can be a major inconvenience for employees who rely on their phones for scheduling information.
Lack of Integration: ESO Scheduling may not integrate well with other business systems, such as payroll or time tracking software. This can lead to data duplication and manual workarounds, increasing the risk of errors and inefficiencies.
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Deputy is a valuable asset for businesses looking to streamline their scheduling operations and enhance employee productivity. During my research, I found it to be a highly effective and centralized tool for hiring, training and scheduling employees. Users consistently praise its performance, with many giving it a 4.5-star rating.One of Deputy's standout features is its AI-powered automation, which can significantly improve scheduling and shift break compliance. However, it may require some initial setup and learning to function optimally. The touchless facial recognition clock-in feature is particularly valuable in today's post-pandemic world.I appreciate Deputy's commitment to employee empowerment. Its accountability measures, such as GPS tracking and facial recognition, effectively prevent time theft without compromising employee autonomy. The Shift Pulse feature is another valuable tool that fosters open communication between employees and management.While Deputy is a powerful solution, it's not without its flaws. I encountered bugs and glitches that occasionally disrupted the user experience. Slow performance, particularly for mobile app users and non-desk staff, can be frustrating. Additionally, GPS challenges can be problematic for businesses with multiple locations as the platform doesn’t support multiple time zones.The HR functionality is also limited, but I believe it has the potential to expand over time. Adding more languages to the interface would also make it more inclusive. Overall, I recommend Deputy to small to mid-sized organizations seeking a reliable and feature-rich scheduling solution that also offers basic HR functionalities.

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User reviews from the past year on ESO Scheduling are largely positive, highlighting its suitability for EMS and fire departments. Users particularly appreciate its comprehensive suite of features, including employee scheduling, time and attendance tracking, payroll management, and certification tracking, all within a single platform. This integration simplifies administrative tasks and reduces the need for multiple software solutions, saving time and money. Users rave about the significant reduction in payroll processing time, citing a decrease from an entire workday to under 30 minutes. The ability for employees to access schedules and submit requests from anywhere is also frequently commended. However, some users find the software's navigation to be convoluted due to its extensive menu options, making it challenging to locate specific functions quickly. While acknowledging this drawback, ESO Solutions states that their development team is actively working on simplifying the user interface for improved ease of use. Overall, ESO Scheduling is best suited for EMS and fire departments seeking an all-in-one solution to streamline operations and reduce administrative burden, particularly those prioritizing efficient payroll processing and flexible employee access.

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