TherapyNotes vs Azalea Health

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Our analysts compared TherapyNotes vs Azalea Health based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Azalea Health Software Tool

Product Basics

TherapyNotes is a comprehensive software solution designed to streamline the operations of mental health professionals. It specializes in electronic health records (EHR), billing, scheduling, and practice management, making it an ideal choice for therapists, psychologists, psychiatrists, and other mental health practitioners. One of the key benefits of TherapyNotes is its ability to enhance the efficiency of clinical workflows, thereby allowing practitioners to focus more on patient care rather than administrative tasks. Its popular features include detailed note templates, a secure client portal, and robust scheduling tools, all of which contribute to its high user satisfaction. When compared to similar products, TherapyNotes stands out for its user-friendly interface and dedicated support team. Pricing for TherapyNotes is structured on a per-user, per-month basis, making it flexible for practices of varying sizes. This approach allows for scalability and ensures that the software remains cost-effective for both solo practitioners and larger clinics.

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Azalea health is a cloud-based solution that helps ambulatory clinics, rural health facilities and larger hospitals to streamline operations for higher revenue and superlative patient care delivery. It offers various admin and provider tools, including revenue cycle management, a patient portal, telehealth, lab order management and more.

Health professionals and staff can use it for appointment scheduling, medical billing and patient communication. Its intuitive and easy-to-navigate interface enables physicians to access all patient health and medical files from one screen.

Pros
  • Intuitive interface
  • Customizable dashboards
  • Secure patient portal
  • Mobile accessibility
Cons
  • Challenging scheduling module
  • Frequent downtimes
  • Inactive support team
  • Limited reporting features
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$40 Monthly
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$299/Physician, Monthly
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Windows
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Linux
Android
Chromebook
Windows
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Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Save Time: Physicians can spend less time documenting data and focus more time on patients. Automation and assistance with tasks allow staff to increase daily traffic without sacrificing quality care. 
  • Increase Revenue: Generate more potential revenue opportunities by increasing the daily traffic to the facility. Get reimbursed quickly using tools to manage billing and claims. 
  • Better Patient Experience: Patients can access medical history, lab results, medications and more. Physicians receive more undistracted, face-to-face interaction with the patient. 
  • Security of Information: Only authorized users are capable of viewing certain records. Patient information can be accessed quickly. Data stored is encrypted with multiple layers of protection and is certified HIPAA compliant. 
  • Accessibility: Providers can access and update a patient’s file, send messages and more on the go using mobile applications and the client portal. All the necessary and updated information is available to the physician before meeting the patient. 
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  • Improve Care Quality: Gain real-time insights into patient information, including medical histories, lab test reports, prescriptions and other updates, for precise diagnosis and treatment. Streamline routine clinical workflows to help physicians prioritize care delivery over other duties. 
  • Increase Revenue: Implement electronic appointment scheduling tools to optimize daily patient visit volume, thereby elevating office income. Use revenue management tools to streamline payment and reimbursement processes. 
  • Facilitate Information Security: Create, store and encrypt each file in the cloud for secure information exchange, safe bill payments and swift record-keeping, ensuring compliance with HIPAA requirements. 
  • Accommodate Multiple Specialties: Generate and use custom templates for various patient needs across different medical specialties. 
  • Improve Accessibility: Enable physicians to access cloud information from any location with touch ID login using the provider mobile app. 
  • Consolidate Data: Integrate with national labs and health care systems to seamlessly gather and consolidate patient data. Offer doctors access to up-to-date patient records for data-driven treatment planning and diagnosis. 
  • Streamline Charting: Dictate, type and record notes in a single window. Use an iPad, smartphone or PC to simultaneously record patient information to the same patient chart with other surgeons, nurses and anesthesiologists. 
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  • Calendar: Schedule one-time or recurring appointments, access appointment-related notes and send automated reminders to patients. Organize the calendar according to clinicians, specific clients or certain practice locations. Offers a personal to-do list with treatment plans, notes, administrative documents and more. 
  • Electronic Records: Enables quick documentation and notes with speech-to-text software, built-in templates and searchable diagnosis codes. Also gives physicians immediate access to patient records and notes. 
  • Billing: Handles every step of the billing process, including insurance eligibility verification, claim submission and payments. Claims can be automatically swept of any mistakes or coding errors. Supports generating superbills with all necessary information for prompt reimbursement. 
  • Credit Card Processing: Deposit funds automatically to a bank account with the integrated payment processing system. Keeps cards on file for any missed appointment fees or future transactions. 
  • Client Portal: Patients can manage appointments themselves using TherapyPortal on their mobile device. Physicians can communicate with their clients remotely by exchanging messages, video chatting, adding notes and more. Includes configuration of color scheme, logo and welcome message. 
  • Telehealth: Physicians can meet clients online for convenient video sessions. Sessions are encrypted and integrated into TherapyNotes and the patient portal. 
  • Scheduling: Schedule appointments and manage tasks on the to-do list for higher efficiency by connecting the to-do list to records, notes and billing. With quick appointment scheduling, it also allows customization of the calendar view and mobile calendar sync. 
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  • Telehealth: Conduct virtual consultations, monitor patient health statuses, prescribe medicines and more. Enable staff to exchange messages with patients unable to visit specialty clinics or facilities in person. 
  • Patient Portal: Enable patients to use the portal to check lab results, view medical histories, request prescription refills, make payments and more. Let them communicate with physicians using telehealth appointments and secure messaging. 
    • myHealthspot: Access patient information on the go with a dedicated mobile app. 
  • Nursing Board: Track, complete and document daily staff duties to optimize efficiency. Enable access to orders, flow sheets, chart notes and a four-hour timeline. 
  • Single-Screen Management: Manage billing and claims, document SOAP notes, order labs, and schedule follow-up appointments all from one intuitive screen. 
  • Mobile Apps: Physicians are able to access patient records quickly and securely with Touch ID login using the provider mobile app. It also tracks activity by user. 
  • Revenue Cycle Management: Generate and send patient bills to insurance companies. Get insights into practice's weekly financial performance to monitor revenue trends, collection rates, profitability, outstanding balances and more.: 
  • Prior Authorization:: Streamline pre-certification procedures with health care providers and payers by gathering patient information from doctors and securing process authorization.: 
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Product Ranking

#14

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#20

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User Sentiment Summary

Excellent User Sentiment 1355 reviews
Great User Sentiment 58 reviews
94%
of users recommend this product

TherapyNotes has a 'excellent' User Satisfaction Rating of 94% when considering 1355 user reviews from 4 recognized software review sites.

84%
of users recommend this product

Azalea Health has a 'great' User Satisfaction Rating of 84% when considering 58 user reviews from 2 recognized software review sites.

4.7 (21)
n/a
4.3 (59)
4.3 (13)
4.7 (544)
4.2 (45)
4.7 (731)
n/a

Awards

TherapyNotes stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Streamlined Notes: The platform offers multiple note templates, which can be customized to fit individual workflows and preferences. This feature can save clinicians time and effort when documenting sessions.
Integrated Billing: TherapyNotes includes features for managing billing tasks, such as generating invoices and processing payments. This can simplify the billing process for mental health professionals.
Appointment Scheduling: Users can manage their schedules and appointments directly within the platform. Clients can also request appointments online, which can streamline the scheduling process.
Client Portal: TherapyNotes provides a secure client portal where clients can access their records, schedule appointments, and communicate with their therapists. This can improve communication and engagement between therapists and clients.
Telehealth Capabilities: The platform offers telehealth features, allowing therapists to conduct virtual sessions with clients. This can be a convenient option for clients who are unable to attend in-person appointments.
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Intuitive Interface: Over 94% of users that used the platform were pleased with its user-friendly and highly adaptable interface.
Customizable Dashboards: According to 92% of reviewers, the system offers various dashboard customizations to meet department and facility specific requirements.
Robust Reporting Tools: Patients can seamlessly view records, communicate with providers, schedule appointments, request refills and manage billing information, according to 93% of reviews.
Mobile Accessibility: According to 86% of users, mobile apps provide easy access to patient charts, simplify task management and assist in prompt team communication.
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Limited Customization: Users have expressed frustration with the lack of flexibility in tailoring the platform to their specific workflows and preferences. For example, customizing intake forms or treatment plans to align with unique practice needs can be challenging.
Billing Challenges: Several users have reported encountering difficulties and a learning curve associated with the billing features, particularly electronic claim submission and managing insurance reimbursements.
Customer Support Concerns: Some users have shared feedback regarding occasional delays or challenges in obtaining timely and effective assistance from TherapyNotes customer support, especially during peak hours or with complex technical issues.
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Challenging Scheduling Module: About 73% of users find navigating the scheduling module confusing due to its complex calendar management features.
Frequent Downtimes: 73% of reviewers who discussed performance problems noted issues such as slow operation, frequent crashes and downtimes as major concerns.
Inactive Support Team: Approximately 80% of users expressed dissatisfaction with the support team, citing instances where the support team either failed to respond or did not address their issues in a timely manner.
Limited Reporting Features: 88% of users said that the platform lacks some important reporting features and fails to meet their specific needs.
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Stepping into the bustling world of mental health practice management software, TherapyNotes emerges as a prominent contender, lauded for its user-friendly interface and comprehensive features. Feedback from users over the past year paints a picture of a platform that streamlines administrative tasks, allowing practitioners to dedicate more time and energy to their clients. The software's scheduling tools, billing features, and secure communication channels have received consistent praise for their ease of use and effectiveness in optimizing workflows. While TherapyNotes shines in its core functionalities, some users have noted the absence of a reporting dashboard and limited third-party integrations as areas for potential improvement. However, the software's strengths in facilitating efficient scheduling, secure client communication, and streamlined billing processes appear to outweigh these limitations for many users. The platform's emphasis on ease of use and affordability further distinguishes it from competitors, making it an attractive option for solo practitioners and small to medium-sized practices seeking a comprehensive yet cost-effective solution. TherapyNotes appears to be an ideal fit for mental health professionals who prioritize a user-friendly experience and value a robust set of features that address the essential aspects of practice management. Its intuitive design and focus on core functionalities make it particularly well-suited for those who prefer a streamlined approach to managing their practice, allowing them to focus on what matters most—providing quality care to their clients.

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Azalea health is a cloud-based solution that stands out amongst its competitors, but user reviews present both promising strengths and concerning weaknesses. It's known for its intuitive interface, customizable dashboards, secure patient portal and mobile accessibility. However, challenges persist with its scheduling module's complexity and platform performance issues, with significant dissatisfaction reported regarding the support team's responsiveness. Despite its reported cons, Azalea is a good fit for customers looking to streamline routine admin tasks and enhance revenue and profitability.

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Top Alternatives in EHR Software


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