Netsmart vs ChartLogic

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Our analysts compared Netsmart vs ChartLogic based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Netsmart Software Tool

Product Basics

Netsmart provides healthcare-centered technology to doctors, nurses, technicians, caseworkers and administrators. It helps clinicians and therapists track patient health records and manage caseloads for patients using public health services. Because it’s cloud-based, it’s got low system requirements, which keep it agile. It also has an Android and Windows implementation for field users specializing in behavioral health.

The company offers a single, “Integrated Care” model, meaning all of its mental and behavioral health offerings are grouped up into a single tech suite, which can funnel a patient from entry to recovery.
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ChartLogic offers a comprehensive software solution designed to streamline tasks such as electronic health records (EHR) management, practice management, and medical billing. This software is particularly well-suited for small to mid-sized medical practices seeking to enhance efficiency and accuracy in their operations. Its intuitive interface and robust functionality make it an attractive option for healthcare providers aiming to improve patient care and administrative workflows.

Key benefits of ChartLogic include its ability to reduce paperwork, improve data accuracy, and facilitate better patient outcomes through seamless information sharing. Popular features include customizable templates, voice recognition for note-taking, and integrated billing systems. Users often appreciate the software's ease of use and the responsive customer support.

In terms of pricing, ChartLogic typically operates on a subscription model, with costs varying based on the number of users and specific features required. This flexible pricing structure allows practices to scale their investment according to their needs, making it a cost-effective choice in the EHR market.

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$500 Monthly
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$149 Monthly
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Product Insights

  • Improve Patient Outcomes: With more accurate diagnosis and up-to-date patient records comes better patient outcomes. Meaning you can not only better treat patients but keep them returning time after time for new treatments or follow-ups. 
  • Grow Your Practice: A suite of administration features like billing, scheduling and practice administrative tools provide efficient ways to code medical diagnoses for billing and room physicians with the right patients and tools. You can keep patients coming through your practice doors by scheduling follow ups and providing superior quality of care. 
  • Code Diagnoses Easily: Administrators can easily (and often automatically) code diagnosis for billing cycles, and check for coverage under several healthcare institutions, such as Medicare and Medicaid. 
  • Better Record Keeping: Netsmart’s suite of EHR and EMR products turn patient records and healthcare data into portable, actionable documents. Physicians can assess patients quicker, and keep more up-to-date records. 
  • Full Services Suite: Modular or bundled together, you’ll have access to a suite of professional services like IT management, consulting, training, hosting and revenue management. 
  • Process Claims Quickly: The software’s billing and processing features enable you read codes, process Medicare and Medicaid bills and more. 
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  • Maintain Compliance: It maintains compliance with medical codes and patient privacy measures like HIPAA and ONC-ACB. 
  • Interoperability: Electronic medical records are built to be securely shared across practices and systems, and ChartLogic is no exception. The software creates records that are securely encrypted for clinicians, and are endlessly portable. 
  • Save Money: With one powerful EMR system, users can accomplish a variety of tasks without needing to branch out to additional software, like speech-to-text or documentation software. 
  • Retain Patients, Generate Additional Income: With efficient software, users can cut down on bottlenecks, and retain patients at their practice instead of having them search for other providers. Keeping patients coming back through a user’s doors means they can generate substantial revenue streams. 
  • Save Time: The software is lightweight, with small resource requirements. Users won’t have to deal with clunky software, and they won’t be slowed down by archaic input methods when they take advantage of ChartLogic’s PrecisionVoice technology. 
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  • Behavioral Health Tools: As populations become more aware of their mental and behavioral health needs, Netsmart’s fully-featured set of behavioral health products can supplement a variety of fractured systems. They come with standard features like notes, charting and coding, as well as advanced features like psychiatric care and case coordination. 
  • Psychiatric Notes: The product comes with preformatted psychiatric and behavioral health notes to better treat their clients. 
  • Case Coordination: Netsmart is built to assist behavioral health specialists — especially caseworkers. It’s got tools for tracking clients, managing budgets and storing important clinical documentation. 
  • Claims Processing: You can easily process Medicare and Medicaid bills and more. 
  • Outcome Tracking: With Netsmart, you can track key outcomes as they relate to patient health, scheduling and billing. This gives you a high-level overview of your practice. 
  • Easily Shareable Data: You can easily transfer customer data from medical charts to behavioral health software and beyond. 
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  • Browser Agnostic: When delivered in the cloud, users can access the software across operating systems and browsers. In addition to being accessible, it’s also built with responsiveness in mind.
  • Intuitive Dashboard: ChartLogic’s dashboard displays all relevant information in one screen through four key elements of the practice namely Physician ToDos, Patient Information, Active Care, and Schedule.
  • Physician ToDos: This feature provides at-a-glance information for physicians in regards to their next tasks and action items.
  • Managed IT: The company offers a total IT solution, with 24/7 help desk support, security monitoring, system evaluation, security audits, hardware configurations and more.
  • E-Prescription: With E-Prescribe, a patient’s medication orders can be sent electronically to the pharmacy for processing, pick up, and if need be, adjustment. The system can also cross check a patient’s medical history to prevent any medication conflicts.
  • Patient Information: All the information about the patient including their demographic details and history can be accessed from this section of the dashboard.
  • CharLogic Labs: Its EHR’s labs enable providers to process lab orders, view results, create test groups for common tests and build reports in one centralized location. Furthermore, through integration with Change Healthcare’s Clinical Network, the ChartLogic Labs module connects providers to labs across the nation, eliminating labor intensive point-to-point interfaces and management issues.
  • Voice Dictation: With PrecisionVoice technology, clinicians and administrators can take notes and compliment their workflows without ever having to touch pen, pencil or keyboard.
  • Note and Template Builder: The note and template builder can fill a user’s documenting needs while being completely customizable and user-friendly. 
  • Data Share: ChartLogic facilitates complete data access for multiple locations.
  • Patient Tracker: Patient tracking features let users know where a patient is in their treatment, how long they’ve been waiting and more.
  • Referral Reply: Referral reply instantly sends letters for inbound and outbound patient referrals to other clinicians.
  • Interoperability: ChartLogic EHR leverages AI-enabled applications such as voice dictation streamline workflows to improve interoperability. It has standard and custom API/HL7 interfaces that enable physicians to connect to other systems that are currently being used.
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Product Ranking

#55

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EHR Software

#21

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EHR Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Clinical Charts Clinical Documentation Dashboards And Reporting Electronic Prescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security And Compliance Telehealth 94 100 74 91 88 14 100 97 59 99 20 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 65 reviews
Great User Sentiment 61 reviews
73%
of users recommend this product

Netsmart has a 'good' User Satisfaction Rating of 73% when considering 65 user reviews from 2 recognized software review sites.

80%
of users recommend this product

ChartLogic has a 'great' User Satisfaction Rating of 80% when considering 61 user reviews from 3 recognized software review sites.

3.4 (50)
5.0 (1)
4.4 (15)
4.1 (57)
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1.5 (3)

Awards

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SelectHub research analysts have evaluated ChartLogic and concluded it earns best-in-class honors for Clinical Documentation.

Clinical Documentation Award

Synopsis of User Ratings and Reviews

Improved Efficiency and Productivity: Netsmart's EHR streamlines workflows, automates tasks, and reduces paperwork, allowing healthcare providers to focus more on patient care and less on administrative duties. The system's user-friendly interface and intuitive design contribute to a smoother user experience, further enhancing efficiency.
Enhanced Patient Care and Safety: Netsmart's EHR promotes better patient care by providing healthcare professionals with easy access to comprehensive patient information, including medical history, medications, allergies, and lab results. This readily available data supports informed decision-making, reduces the risk of errors, and ultimately leads to improved patient outcomes.
Data-Driven Insights and Reporting: Netsmart's EHR offers robust reporting and analytics capabilities, enabling healthcare organizations to gain valuable insights into their operations, identify trends, and make data-driven decisions to improve care quality and efficiency. The system's reporting tools help track key performance indicators, monitor patient progress, and measure the effectiveness of treatment plans.
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Intuitive Interface: Users praise ChartLogic's user-friendly design, highlighting its ease of navigation and straightforward workflows, which streamline tasks like patient charting and appointment scheduling.
Comprehensive Features: ChartLogic is lauded for its extensive functionality, covering a wide range of EHR needs, including e-prescribing, medical billing, and patient portal management, eliminating the need for multiple disparate systems.
Strong Customer Support: Users consistently commend ChartLogic's responsive and knowledgeable customer support team, emphasizing their helpfulness in resolving technical issues and providing timely assistance.
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Usability Issues: Some users find the system's interface to be cumbersome and counterintuitive, leading to a steep learning curve and decreased efficiency.
Technical Problems: Users have reported experiencing frequent glitches, errors, and system crashes, which can disrupt workflows and compromise patient care.
Customer Support: Getting timely and effective assistance from Netsmart's customer support can be challenging, leaving users frustrated and without solutions when they encounter issues.
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Difficult to Use: Users have reported ChartLogic's interface as being unintuitive and cumbersome to navigate, leading to frustration and decreased efficiency.
Limited Features: Some users have expressed dissatisfaction with the limited functionality of ChartLogic, finding it lacking in features compared to other EHR systems.
Poor Customer Support: Users have reported difficulties in getting timely and effective support from ChartLogic, leading to prolonged downtime and unresolved issues.
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Netsmart's software suite has sparked a range of opinions among users in the healthcare industry. While some appreciate its comprehensive features and ability to streamline complex workflows, others find its interface cumbersome and point to occasional technical glitches. A notable strength lies in its robust data analytics capabilities, empowering healthcare providers to gain valuable insights into patient populations and treatment outcomes. However, the learning curve associated with mastering the software's intricacies can be steep, particularly for those transitioning from other electronic health record (EHR) systems. Netsmart distinguishes itself by catering specifically to the behavioral health sector, offering specialized tools for managing mental health records, substance abuse treatment, and intellectual and developmental disabilities services. This focus on a niche market allows for a more tailored approach compared to broader EHR solutions. Ultimately, Netsmart appears best suited for larger behavioral health organizations with the resources to invest in training and implementation. Its extensive features and data-driven approach can significantly benefit such organizations, but smaller practices may find it overwhelming or cost-prohibitive.

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Is ChartLogic the logical choice for your practice? Recent user reviews suggest that while ChartLogic offers a robust suite of features, it may not be charting the ideal course for every practice. Users appreciate its intuitive interface and comprehensive features, particularly highlighting its strengths in billing and patient management. For example, users praise the system's ability to efficiently generate claims and track patient information, streamlining administrative tasks. However, some users have voiced concerns about the software's reporting capabilities, finding them to be less robust compared to competitors like Athenahealth or Kareo. A key differentiating factor is ChartLogic's integrated precision voice feature, allowing physicians to navigate and input data using voice commands, a feature not commonly found in other EHR systems. This hands-free functionality is particularly valuable for busy physicians, enabling them to maintain focus on patient care while efficiently documenting encounters. However, some users have reported occasional glitches with the voice recognition, suggesting that this feature, while innovative, may still require some refinement. Overall, ChartLogic appears to be best suited for smaller practices seeking a user-friendly system with strong billing and patient management capabilities. Larger practices with more complex reporting needs may find other EHR solutions more suitable. Keep in mind that software is constantly evolving, so it's always a good idea to check for the latest updates and user feedback.

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