healow vs Credible EHR

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Our analysts compared healow vs Credible EHR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

healow Software Tool
Credible EHR Software Tool

Product Basics

Healow is an online healthcare application from eClinicalWorks. It performs a multitude of functions for patients like scheduling visits, organizing prescriptions, monitoring health charts, telehealth services and more. It administers accounts to help users manage healthcare for their families and close relatives. It is accessible on web browsers and mobile apps

Healthcare specialties have access to trend analysis, structured data capture and customized documentation. It helps clinics monitor vital signs and patient activity in real time by syncing home monitoring devices with their EHR system.

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Credible EHR, a comprehensive software solution from Qualifacts, is designed to streamline electronic health record management for behavioral health organizations. It excels in handling tasks such as patient documentation, billing, scheduling, and reporting, making it particularly well-suited for mental health clinics, substance abuse centers, and other behavioral health providers. This suitability stems from its robust features tailored to the unique needs of these settings, including customizable treatment plans, progress notes, and compliance tracking.

Users benefit from its intuitive interface, which enhances efficiency and reduces administrative burdens. Popular features include real-time data access, integrated billing, and secure communication tools, all of which contribute to improved patient care and operational efficiency. Compared to similar products, Credible EHR is often praised for its user-friendly design and comprehensive support services.

Pricing details for Credible EHR are not readily available, and potential users are encouraged to contact SelectHub for a personalized quote based on their specific requirements.

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$449 Monthly
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$45,000 Annually, Quote-based
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24/7 Live Support
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Product Insights

  • Built for the Patient: Get access to its first-party telemedicine solution, patient scheduling, medical charting, medication management and family healthcare administration. 
  • Fully Mobile: Access important medical information, schedule appointments or monitor charts from anywhere using the mobile app. 
  • Saves Time: Save time by eliminating unnecessary lengthy phone calls and enabling instant scheduling. Patients won’t have to call to obtain access to lab results or medical records. 
  • Empowers Users: Get a complete, patient-accessible medical record, including lab results, medications, pre-existing conditions and doctor notes. Grant users access to medical history and charting information. 
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  • Improved Patient Care: Credible EHR enables healthcare providers to access comprehensive patient records quickly, ensuring more accurate diagnoses and personalized treatment plans.
  • Enhanced Data Security: The software employs advanced encryption and access controls to protect sensitive patient information, reducing the risk of data breaches.
  • Streamlined Workflow: By automating routine tasks such as appointment scheduling and billing, Credible EHR allows healthcare staff to focus more on patient care and less on administrative duties.
  • Regulatory Compliance: Credible EHR helps organizations stay compliant with healthcare regulations like HIPAA by maintaining accurate records and providing audit trails.
  • Interoperability: The system supports seamless data exchange between different healthcare providers and systems, facilitating coordinated care and reducing redundant tests.
  • Cost Efficiency: By reducing paperwork and minimizing errors, Credible EHR can lower operational costs and improve the financial health of healthcare organizations.
  • Patient Engagement: Features like patient portals and secure messaging enhance communication between patients and providers, leading to better patient satisfaction and engagement.
  • Data Analytics: Credible EHR offers robust analytics tools that help healthcare providers identify trends, improve outcomes, and make data-driven decisions.
  • Customizable Templates: The software allows for the creation of customized templates that fit the specific needs of different specialties, improving efficiency and accuracy in documentation.
  • Remote Access: Healthcare providers can access patient records from anywhere, enabling telehealth services and improving care for patients in remote locations.
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  • Automated Reminders: Send automatic reminders for when an appointment is approaching, and view past appointments. 
  • Medicine Management: Provide users an option to log all of their prescriptions and refills. Let prescribers update lists and transfer prescription information to pharmacies. 
  • Mobile Apps: Download several apps for varying needs, from parent-child health tracking to general lifestyle and health management. 
    • Lifestyle and Health Management: Access health records, track health goals and metrics and communicate with healthcare professionals from anywhere. 
    • healow Mom: Give mothers-to-be the tools needed to maintain a healthy pregnancy and prepare for birth. Users can access information on what to expect during pregnancy, track vitals and contractions and prepare birth announcements. 
    • healow Kids: Provide parents with tools for managing childrens’ health. Monitor feeding and growth for infants, access information for toothbrushing and potty training and see when specific immunizations are needed. 
  • Trackers: Track user health metrics and easily transfer that information to healthcare providers. 
  • Interactive Alerts:  Act on alerts and engage with healthcare providers directly from the mobile application. 
  • Manage Multiple Accounts: Grant user’s permissions to manage healthcare records for their children, spouses and aging parents. 
  • Online Booking: Let users take control of schedules by spending less time on the phone. 
  • Patient Notes: Take notes on experiences with healthcare providers and forward them to doctors and clinicians. 
  • Telehealth: Patients and physicians can access telemedicine features using web or mobile applications. 
    • Video Calls: Hold secure, HIPAA-compliant video appointments with patients. Patients can access appointments through web browsers via email or SMS text links without downloading anything or through a mobile app. 
    • On-Demand Visits: Initiate unscheduled visits with patients when needed. Provide on-demand health care without sharing a personal phone number. 
    • Pre-Appointment Documents: Send customized pre-visit questionnaires and paperwork to patients. Receive documentation prior to the date and time of the visit, so appointments are centered on patient needs. 
    • Screening: Use screening tools to check patients for illnesses such as depression or respiratory complications. Review the social determinants of health in relation to individual patient screenings. 
    • Screen Share: Show patients lab results, educational material and other documents during visits. Review materials together as if in person. 
    • Analytics: View and track data relating to telehealth appointments, including quantity, type and duration of calls as well as patient demographics. 
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  • Customizable Dashboards: Tailor your dashboard to display the most relevant information for your practice, enhancing workflow efficiency.
  • Integrated Billing: Seamlessly manage billing processes within the EHR system, reducing the need for external billing software.
  • Clinical Documentation: Utilize structured templates and free-text options to create comprehensive and accurate patient records.
  • Appointment Scheduling: Efficiently manage patient appointments with an intuitive scheduling interface that supports recurring appointments and reminders.
  • ePrescribing: Electronically prescribe medications directly from the EHR, ensuring accuracy and compliance with regulatory standards.
  • Interoperability: Exchange patient information with other healthcare systems and providers through standardized data formats and protocols.
  • Patient Portal: Provide patients with secure access to their health records, appointment scheduling, and direct communication with their healthcare providers.
  • Mobile Access: Access the EHR system from mobile devices, allowing healthcare providers to manage patient care on-the-go.
  • Analytics and Reporting: Generate detailed reports and analytics to monitor practice performance and patient outcomes.
  • Compliance Management: Ensure adherence to healthcare regulations such as HIPAA and HITECH with built-in compliance tools.
  • Task Management: Assign and track tasks within the EHR system to streamline administrative and clinical workflows.
  • Role-Based Access Control: Implement security measures by assigning specific access levels to different users based on their roles.
  • Telehealth Integration: Conduct virtual consultations and manage telehealth appointments directly through the EHR platform.
  • Lab Integration: Receive and manage lab results electronically, reducing manual data entry and improving accuracy.
  • Care Coordination: Facilitate communication and collaboration among care teams to ensure cohesive patient care.
  • Custom Forms: Create and utilize custom forms tailored to the specific needs of your practice or specialty.
  • Audit Trails: Maintain detailed logs of all user activities within the EHR system to ensure accountability and traceability.
  • Decision Support: Access clinical decision support tools that provide evidence-based recommendations at the point of care.
  • Document Management: Store and manage all patient-related documents in a centralized, easily accessible repository.
  • Training and Support: Benefit from comprehensive training resources and ongoing support to maximize the use of the EHR system.
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Product Ranking

#46

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EHR Software

#103

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EHR Software

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User Sentiment Summary

Fair User Sentiment 418 reviews
Great User Sentiment 96 reviews
69%
of users recommend this product

healow has a 'fair' User Satisfaction Rating of 69% when considering 418 user reviews from 2 recognized software review sites.

80%
of users recommend this product

Credible EHR has a 'great' User Satisfaction Rating of 80% when considering 96 user reviews from 2 recognized software review sites.

3.6 (120)
n/a
n/a
3.96 (48)
3.4 (298)
4.0 (48)

Synopsis of User Ratings and Reviews

Functionality: The system simplifies patient scheduling, reviewing documents and imaging. It displays all provider schedules, offers flexibility to add patients wherever required and can be customized according to needs, as noted by 83% of the users who mentioned the product’s functionality.
Notes: Nearly 77% of reviewers who talked about notes said that the system offers the capability to log telephone conversations among employees or make notes under a patient’s account to keep everything organized.
Templates: The system creates templates easily and allows copying and sending previous clinical notes, said approximately 75% of the users who talked about templates.
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Intuitive Interface: Credible EHR is recognized for its user-friendly design, making it easy for healthcare professionals to navigate and utilize its features efficiently.
Comprehensive Features: The platform offers a wide array of tools specifically designed for behavioral health organizations, covering various aspects of patient care and administrative tasks.
Robust Reporting: Users praise Credible EHR's powerful reporting capabilities, which allow for in-depth data analysis and facilitate informed decision-making.
Customizable Workflows: The software's flexibility enables healthcare providers to tailor workflows to match their specific practice needs and preferences.
Strong Customer Support: Credible EHR is commended for its responsive and helpful customer support team, ensuring that users receive timely assistance when needed.
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UI: The system’s UI is clunky, non-intuitive, confusing and takes many clicks to accomplish a single task, noted nearly 85% of reviewers who talked about UI.
Learning Curve: Nearly 78% of the users who mentioned a learning-curve said that the product is difficult to get acquainted with and requires a steep learning curve to get a hang of its full capabilities.
Updates, Integrations, Features: Implementing new features, third-party integrations and upgrades is difficult and consumes a lot of time, noted approximately 81% of reviewers who mentioned implementation.
Support: Nearly 87% of the users who mentioned support said that the system offers sluggish technical support, with complaints consuming a lot of time to get resolved.
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System Speed: Credible EHR users have reported experiencing slow system speed at times.
Complex Features: Some users have noted that certain features within Credible EHR are complex and can be difficult to navigate.
Date Saving Issues: There have been reports of the date not saving correctly to the signature page if entered before the notes, requiring users to re-enter the date.
System Outages: Some users have experienced system outages, leading to the loss of unsaved notes. This issue appears to be linked to the system's automatic logout feature, designed to protect patient health information after a period of inactivity.
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Healow offers robust tools to schedule patients easily and review labs and documents. It streamlines patient records along with space to log phone conversations and notes and monitors all patient-related updates. It can easily create patient record templates and previous clinical notes can be copied and forwarded. However, the system offers a clunky and confusing interface that requires many clicks to accomplish tasks. Customer support is sluggish and new features, upgrades and third-party integrations with other modules are difficult to implement.

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Is Credible EHR credible enough to earn a standing ovation from users, or does it fall flat? User reviews from the past year suggest Credible EHR is a robust and highly configurable EHR platform that shines in the behavioral health sector. Its reputation for being remarkably user-friendly, even for tech-wary clinicians, sets it apart. One user raved about the intuitive design, stating, "I like that I can easily find my client's information on the side tab. It is easy to locate files and find what I am looking for." However, some users have pointed out a steep learning curve, particularly for those unfamiliar with EHR systems. A major strength is its extensive customization, allowing organizations to mold the system to their specific workflows. This is crucial in the diverse world of behavioral health, where one size rarely fits all. However, a recurring gripe is the cost, which some users find prohibitive, especially smaller practices. Credible EHR's seamless integration with other healthcare systems streamlines workflows and boosts interoperability, a major plus in today's interconnected healthcare landscape. Credible EHR is best suited for large, multi-location behavioral health organizations that require a highly configurable and robust EHR solution and can navigate the initial learning curve and cost. Its user-friendly interface, extensive customization options, and seamless integration capabilities make it a valuable tool for managing complex workflows and improving patient care.

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