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EpicCare vs Tebra EHR

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Our analysts compared EpicCare vs Tebra EHR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
EpicCare Software Tool
SelectHub Award Winner
Tebra EHR Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

79 Detailed Analysis

User Sentiment

Great User Sentiment (1148 Reviews)

Analyst Rating

80 Detailed Analysis

User Sentiment

Great User Sentiment (407 Reviews)
EpicCare is an ambulatory solution which allows physicians to chronicle a patient’s healthcare over time. Health organizations all over the world use it to manage a handful of their daily operations, from appointment scheduling to billing and payment. It's got modules for just about every need. From clinical trials to a mobile application to analytics, it goes above and beyond portable medical records.

Healthcare facilities using it have noticed improvements in their physicians’ efficiency and productivity as well as an increase in overall revenue. In turn, practices are able to increase their daily traffic without compromising the quality of patient treatment. Clinicians especially will notice an increase in workflow efficiency.
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Tebra EHR (formerly Kareo Clinical) is designed for independent medical practices. This EHR software includes a comprehensive dashboard, calendar, patient portal, telehealth capabilities and more to streamline daily operations and allow physicians to spend more time focusing on patients. It helps health organizations increase productivity, boost revenue and provide improved healthcare.
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$10,000 Annually, Quote-based
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$250/Provider, Monthly
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Product Assistance

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Product Insights

  • Fewer Errors: In the past, medical information had to be documented, by hand, on paper. This form of documentation was prone to handwriting and legibility errors, which could eventually lead to a patient receiving improper treatment. Recording patient information electronically reduces the amount of human mistakes and assures unambiguous patient information.
  • More Accurate Treatment: With EpicCare EMR, physicians are able to access a patient’s entire medical history at their fingertips. With fewer documentation errors, more accurate diagnosis and treatment can be provided the first time around. Additionally, health analytics provided by the EMR can help recognize health patterns and recommend appropriate treatment.
  • Clinical Support: Epic provides screens, workflows, specialty applications, predictive analytics, and embedded decision support tools to support clinical practice. It also facilitates the recruitment of study participants for independent research and allows users to incorporate their findings into clinical care.
  • Patient Experience: Patients can use EpicCare EMR to schedule appointments, pre-register, communicate with their physicians and more. Patients and doctors are able to collaborate on custom/personalized treatment plans to help monitor and track their health.
  • Mobility: Both patients and physicians are able to access EpicCare EMR using their phone, tablet or even Apple watch. Patients can schedule appointments and receive notifications while physicians are able to monitor a patient’s treatment remotely
  • Security of Information: By storing medical information electronically rather than physically, you can rest assured that sensitive documents are secure. EpicCare EMR allows for multiple levels of access, making it so that only those who need a patient's information are allowed access. Health facilities no longer run the risk of losing medical documents due to misplacement, tampering, theft or destruction.
  • Care Management: Epic facilitates users to manage their health insurance operations. Claims can be processed and submitted automatically, and its utilization management tool helps users to make informed, financially responsible decisions with regards to a patient’s care. It provides a secure web portal for providers to interact with care information and tools to proactively identify high-risk patients, manage correspondence with members, vendors, and employers in one integrated database. It also provides customer relationship management and manages correspondence with members, vendors and employers in one integrated database.
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  • Increase Operational Efficiency: Reduce workloads and speed up office visits with charting, documentation, billing and prescribing. These features also increase daily traffic while enabling quality treatment. 
  • User-Friendly:  Navigate the interface easily with features like an intuitive dashboard and customizable calendar, increasing usability. 
  • Quick Installation: Sign up, create an account, provide basic information and get started within minutes. The installation process for the cloud-based system is fast and doesn’t require any downloads or hardware installation. 
  • Configurable: Customize note templates, calendars and other features to gear the EHR specifically toward organizational preferences. 
  • Integration: Integrate seamlessly with systems, including Tebra Managed Billing and other third-party tools. 
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  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.
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  • Comprehensive Dashboard: Physicians can check task lists, view the calendar and more at an easily navigable location. 
  • E-Prescribing: Automatically delivers information to pharmacies once a refill has been requested. Allows physicians to save time, check for potential drug-to-drug or drug-to-allergy interactions, and reduce phone calls related to prescriptions. 
  • Patient Portal: Patients can share medical records and view billing information, lab results, medical history, medications and more. Physicians can securely communicate with patients through instant messaging or video chatting. 
  • Electronic Superbills: Create and submit superbills, which are fully filled and accurate, in just a few clicks. 
  • Secure Messaging: Clinicians can exchange information with patients or communicate with other health professionals quickly and securely using the portal. They can also conveniently message their organization’s billing team while maintaining data security. 
  • Flexible Calendar: Manage important patient communications and customize schedules with a comprehensive calendar for both patient appointments and staff scheduling. 
  • Agenda Overview: Provides physicians with complete visibility of their day at a glance, highlighting any items or tasks that require their attention. 
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Product Ranking

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#13

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Analyst Rating Summary

79
80
100
100
94
100
67
100
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Clinical Charts
Electronic Prescriptions
Platform Security and Compliance
Clinical Documentation
Patient Engagement
Clinical Charts
Clinical Documentation
Dashboards and Reporting
Medical Billing
Notes and Templates

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

EpicCare
Tebra EHR
+ Add Product + Add Product
Clinical Charts Clinical Documentation Dashboards And Reporting Electronic Prescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security And Compliance Telehealth 100 94 67 100 85 60 79 92 70 100 54 100 100 100 96 100 63 100 89 67 88 67 0 25 50 75 100
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91%
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69%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

90%
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10%
76%
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24%

User Sentiment Summary

Great User Sentiment 1148 reviews
Great User Sentiment 407 reviews
85%
of users recommend this product

EpicCare has a 'great' User Satisfaction Rating of 85% when considering 1148 user reviews from 4 recognized software review sites.

82%
of users recommend this product

Tebra EHR has a 'great' User Satisfaction Rating of 82% when considering 407 user reviews from 4 recognized software review sites.

4.4 (17)
4.5 (17)
4.2 (843)
4.1 (99)
4.4 (283)
n/a
n/a
4.1 (287)
4.3 (5)
4.0 (4)

Awards

SelectHub research analysts have evaluated EpicCare and concluded it earns best-in-class honors for Electronic Prescriptions and Platform Security and Compliance.

Electronic Prescriptions Award
Platform Security and Compliance Award

SelectHub research analysts have evaluated Tebra EHR and concluded it earns best-in-class honors for Clinical Documentation, Dashboards and Reporting and Medical Billing.

Clinical Documentation Award
Dashboards and Reporting Award
Medical Billing Award

Synopsis of User Ratings and Reviews

Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
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User-Friendly: Over 92% of reviews on this aspect mentioned that the product offers an easy-to-use interface.
Cost: The product is cost-effective in terms of the features it offers, as reported by 77% of users referring to price.
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User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.
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Functionality: Glitches, bugs and a clunky interface impact functionality, according to 88% of reviews mentioning this aspect.
Outdated: About 86% of users reported that the product requires more updates for features and integrations.
Glitches and Lags: Frequent glitches and lags reduce the speed of working, according to 72% of users referencing these aspects.
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Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

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With a user interface that’s easy to learn, navigate and get used to, Tebra EHR provides efficiency for clinical facilities. Its cost-effectiveness also sets it apart, according to user feedback. However, it doesn’t support all third-party integrations. Additionally, out-of-date tools and features tend to slow down users. Feedback is balanced regarding billing features and customer support, with some users considering them positives while others view them negatively. Overall, the product can be a good choice for independent medical practitioners.

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Screenshots

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