Elation Health vs athenaOne

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Our analysts compared Elation Health vs athenaOne based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Elation Health Software Tool

Product Basics

Elation Health offers a comprehensive software solution designed to streamline tasks such as electronic health records (EHR) management, patient scheduling, and billing. This platform is particularly well-suited for independent primary care practices due to its user-friendly interface and robust functionality. The software enhances clinical workflows by providing seamless access to patient information, facilitating better care coordination, and improving overall practice efficiency.

Key benefits include improved patient engagement through a patient portal, efficient documentation with customizable templates, and integrated e-prescribing. Popular features such as real-time collaboration tools and intuitive charting capabilities set it apart in the market. Users often praise its ease of use and the quality of customer support, noting that it significantly reduces administrative burdens.

Pricing typically falls within a mid-range bracket, often based on a per-provider, per-month model, making it a cost-effective choice for smaller practices. Compared to similar products, Elation Health is frequently highlighted for its reliability and the positive impact it has on practice operations.

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athenahealth is a cloud-based clinical and financial solution for healthcare practices and organizations. It combines software services to alleviate administrative burdens and improve clinical efficiencies. Streamlined physician workflows promote a focus on patient-centric care.

It incorporates engagement tools, such as telehealth services, patient portals and online scheduling to improve patient satisfaction.
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$275 Monthly
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$550/Provider, Monthly
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One Sky Family Medicine
Rocky Hill Pediatrics
Valley Medical Group

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Product Insights

  • Improve Communication: Enable electronic communication to facilitate safe and seamless doctor-patient connections. Reduce lengthy turn-around times and front-desk inquiry calls by answering individual patient questions using online portals.  
  • Save Time:  Auto-release lab test reports with patient-friendly descriptions and consultation notes to save time communicating with each patient individually. Automate admin tasks, including bill generation, charting and coding to reduce manual workload and increase organizational efficiency. 
  • Enhance Accuracy: Use digital records to enable quick problem identification. Use health analytics and personalized reporting dashboards to predict diagnosis accurately. Automate documentation processes to provide physicians and patients with up-to-date and error-free patient record files around the clock. 
  • Increase Information Security: Enable tools like passwords, pin codes, three-step verification and dual authentication to restrict information access to third parties. Reduce theft, data tampering and misplacement risks by encrypting records to provide direct access to authorized users only.  
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  • Adaptability: Cloud-based deployment allows real-time updates to keep physicians compliant with industry and regulatory changes. Provide remote care in an increasingly digital world using telehealth functionality. 
  • Mobile Accessibility: Access schedules, manage inboxes, send prescriptions and more from anywhere using an iOS mobile app. 
  • Increase Operational Efficiency: Access clinical information from multiple sources instantly, saving time and providing the most accurate treatment. 
  • RCM: Leverage RCM services to reduce time spent on administrative tasks, such as obtaining prior authorizations, rectifying claim errors and managing denials. 
  • Focus on Patients: Improve clinician and staff morale while freeing up more time for patient-centric care by automating busy-work tasks. 
  • Interoperability: Securely exchange medical information across healthcare organizations. Directly connect to labs, imaging centers, pharmacies, public health registries and more to locate patient records and incorporate them in workflows using CommonWell and Carequality integration. 
  • Patient Engagement: Communicate with patients at scale to deliver campaign information and notifications. Patients can exchange messages with physicians, view lab results, request prescription refills and more using mobile devices. Patients can receive automated reminders and notifications regarding appointments, billing and follow-up care. 
  • Online Scheduling: Allow patients to schedule appointments online. Configure functionality to meet practice needs, drive patient satisfaction and limit manual scheduling tasks for front desk staff. 
  • Healthcare Regulations: Automatically monitor changes to federal quality programs so business owners don’t have to. Stay one step ahead of changing healthcare regulations like MACRA and MIPS. 
  • Return on Investment: Increase health organizations’ revenue in the long run. Receive monetary government incentives simply by implementing solutions designed to demonstrate meaningful use for qualified facilities. 
  • Fewer No-Shows: Reduce no-shows and increase daily traffic by providing patients with tools to manage appointments and check in online prior to visits. 
  • Billing/Claims Management: Improves higher first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission. 
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  • Appointment Scheduling: Manage missed medical appointments by sending out automated alerts to patients and physicians for their upcoming visits. Customize reminder mails to ensure visitors show up on time. Handle skipped, canceled, rescheduled and emergency appointments using a personalized dashboard. 
  • Documentation: Access digital versions of patient files to quickly locate accurate records for high-quality treatment delivery. Enable safe information exchange among providers, admin staff and lab technicians. Promptly review and edit default data to ensure individual patient records are always up to date. Use personalized templates to reduce error rates and duplication. 
  • E-prescribing: Eliminate preventable errors using an electronic system to write, edit and review individual patient prescriptions. Perform automated checks for possible drug interactions and allergies. Spend less time communicating with pharmacies about medication instructions, refill requests, dosage quantities and prior authorizations through seamless automation procedures. 
  • Patient Portal: Reduce front desk calls by communication with patients through texts. Manage individual patient concerns calling using a safe communication platform. Provide treatment information and medical data ahead of time to shorten visit times and enhance patient satisfaction. 
  • Medical Billing: Automate superbill generation by combining each patient’s treatment information with policy details. Electronically formulate patient charts to rectify missing records, handwriting errors and denied claims swiftly.  
  • Telemedicine: Treat patients in a remote environment using a comprehensive set of communication tools. Manage individual treatment procedures, including appointment scheduling, treatment delivery, e-prescribing and billing, with seamless integrations from anywhere across the globe. 
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  • Connected Health Network: Physicians can offer better care by leveraging data and insights from over 160,000 providers and 100 million patients. Lets users exchange information with over a quarter of a million points of care, such as specialists, urgent care facilities, labs, pharmacies and more. 
  • Patient Engagement: Optimize the number of patients seen each day with appointment scheduling. Limit the number of no-shows while improving patient satisfaction with automated reminders and online patient check-in. 
  • Patient Portal: Let patients view medical histories, sign documents, pay bills, manage appointments and more using mobile devices. Physicians can communicate with patients through messaging, notes or even video calls. 
  • Authorization Management: Outsource researching requirements and contacting payers for medical authorizations. View authorization statuses directly from in-app clinical workflows. 
  • Care Coordination: Access and share data, track orders, send results and more. Keep sensitive information secure and share data in real time. 
  • Reporting: Access detailed, real-time reports based on other clinics’ activity to help establish benchmarks, recognize patterns and issue more accurate treatment and diagnosis. 
  • Population Health: Physicians can stay connected to vital patient population data with population health tools. Utilize automated outreach services and network-based knowledge from in-house analysis experts. 
  • Interoperability: Connect to more than 26,000 health plans, 12,000 lab and imaging endpoints, 95% of US pharmacies and more than 1,200 external sites. Integrate with CommonWell and Carequality, to gain access to Epic and Cerner sites, along with numerous local, state and national Health Information Exchanges. 
  • Marketplace: Extend capabilities with access to apps in a dedicated marketplace with developer support. 
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Product Ranking

#53

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EHR Software

#71

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Clinical Charts Clinical Documentation Dashboards And Reporting Electronic Prescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security And Compliance Telehealth 100 94 75 95 93 72 86 88 58 94 64 0 25 50 75 100
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User Sentiment Summary

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Good User Sentiment 953 reviews
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76%
of users recommend this product

athenaOne has a 'good' User Satisfaction Rating of 76% when considering 953 user reviews from 4 recognized software review sites.

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3.6 (102)
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Awards

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SelectHub research analysts have evaluated athenaOne and concluded it earns best-in-class honors for Integration and Extensibility.

Integration and Extensibility Award

Synopsis of User Ratings and Reviews

User-Friendly Design: Elation Health's intuitive interface simplifies clinical documentation, making it easy for healthcare providers to navigate and use efficiently.
Comprehensive Features: The platform offers a wide range of features, covering core EHR functions such as charting, e-prescribing, and appointment scheduling, to streamline practice workflows.
Strong Customer Support: Users consistently praise Elation Health's responsive and helpful customer support team, ensuring assistance is readily available when needed.
Seamless Integration: The platform integrates with other healthcare systems, such as labs and imaging centers, facilitating smooth data exchange and reducing manual tasks.
Robust Reporting: Elation Health provides powerful reporting capabilities, enabling practices to track key performance indicators, monitor patient populations, and make data-driven decisions.
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Customer Support: Users who struggled with implementation received adequate support, and all users have access to effective support at all times, as noted by almost 90% of reviews.
Functionality: Athena provides medical practices with all of the functionality that they need, as noted by slightly more than 75% of reviews.
User Interface: The user interface is intuitive and easy to use, as noted by 75% of reviews.
System Downtime: Of the users who discussed the solution’s accessibility, 60% noted that they had not experienced any significant system downtime and felt that they were always able to access functionalities when they wanted to.
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Technical Issues: Users report experiencing occasional technical glitches with the software.
Limited Customization: Some users express a need for more extensive customization options to tailor the platform to their specific workflows.
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Claims: While the claims scrubbing feature was praised by users, nearly 70% of reviewers felt that this feature noted that the language used for claims is difficult to interpret, clearing claims can be challenging and users felt that they did not receive satisfactory support when they reached out for help in regards to this feature.
Cost: Though only mentioned by approximately 10% of reviewers, the high price of the system was a detriment of the platform, as reported by 80% of users who discuss price in their review.
Accuracy: Some reviewers noted that they had difficulty entering or searching for their data within the platform as well as found inconsistencies within their records, as reported by 60% of users who mentioned Athena’s accuracy.
Suggestions: Users can make suggestions about changes they’d like to see within the system on a community forum, however, nearly 70% of reviewers who mention this capability felt that the suggestions of larger companies were unfairly prioritized over the suggestions of everyone else.
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Is Elation Health the software that will finally make your practice *elated*? This intuitive platform has been winning rave reviews, particularly from small to mid-sized practices. Users consistently highlight its user-friendly design, which makes patient management and documentation a breeze. For instance, many appreciate the intuitive charting features and streamlined workflows, allowing them to ditch clunky systems and focus on what matters – patient care. Elation Health's robust features, like appointment scheduling and electronic prescriptions, further contribute to its appeal. However, like a patient with a lingering cough, Elation Health isn't without its drawbacks. Some users have reported occasional technical hiccups and a need for more customizable options. Customer support, while generally responsive, has received its share of mixed reviews, with some users finding it a tad slow. Think of it like waiting for a doctor's appointment – sometimes it's a breeze, other times it's a test of patience. Ultimately, Elation Health is best suited for practices looking for an easy-to-use EHR system that simplifies daily tasks without overwhelming them with complex features. It's like finding a friendly and approachable doctor who speaks your language – you feel comfortable, understood, and confident in their abilities. However, larger practices or those with highly specialized needs might find themselves yearning for more advanced functionalities.

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Athena offers robust functionalities that streamline many daily tasks for care providers. Many users felt that the system offered all of the functionalities they were looking for and felt that the interface was easy to navigate and did not experience system downtime. Users also felt that customer support was able to address most of their concerns at a satisfactory level. However, some users felt that the claims functionality was unsatisfactory and recognized that the system couldn’t make their desired customizations. Users also noticed inaccuracies in their data, but many were unable to determine if this was a result of the system storing information incorrectly or the result of users experiencing difficulty navigating the platform. The high price of this system may be cost prohibitive as this system is best suited for smaller practices that won’t need to provide multiple care providers with access to the system.

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