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eClinicalWorks vs Praxis EMR

Last Updated: November 18th, 2024

Our analysts compared eClinicalWorks vs Praxis EMR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Serving nearly one million medical professionals around the globe, eClinicalWorks is a popular EHR system with solutions for clinical documentation, practice management, patient engagement and more. Medical practices rely on eClinicalWorks to help perform tasks like scheduling, revenue management, and data analytics.

Like similar software, eClinicalWorks offers medical charting and documentation to eliminate the need for hand-written documentation. Healthcare organizations are using eClinicalWorks to increase their revenue as well as their quality of treatment and service.

Praxis EMR uses artificial intelligence to learn from its users, allowing physicians to practice medicine uniquely rather than limiting their expertise with built-in templates. For this reason, it’s been known to provide consistent user satisfaction with faster charting. Features include a document manager, a knowledge exchanger, a patient portal and more.

$300/Provider, Monthly

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$259 Monthly

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Product Insights

Fewer Errors: The manual entry and reentry of data is prone to mistakes, not to mention handwriting and legibility issues that often occur. Documenting electronically rather than on paper eliminates the worry for any handwritten errors, assuring data is correct (as long as it is entered correctly, that is).
More Accurate Treatment: By reducing human error and incorrect data, practices have a much higher likelihood of providing successful treatment the first time around. EClinicalWorks EHR can recognize health patterns and suggest a diagnosis as well as provide analytics to see how your facility stacks up against others.
Increased Productivity and Efficiency: Using eClinicalWorks EHR allows practitioners to spend less time charting and documenting patient information and focus more on providing quality patient care. By reducing the amount of errors and providing more accurate treatment, it’s natural to see your traffic increase and, in turn, your revenue should follow suit.
More Patient Involvement: With self-service modules for patients, such as appointment scheduling and online doctor-patient visits, patients are encouraged to have more involvement throughout their treatment process. Patients can view their progress notes and lab results in addition to communicating with their practitioner(s) online.
Security of Information: Storing medical information to eClinicalWorks’ cloud-based server allows you to repurpose space being used to store physical documents while assuring the safety and security of sensitive patient data.
24/7 Support: Unlike many other EHR vendors, eClinicalWorks includes 24/7 customer support with no start-up cost.

Quality Medicine: Physicians can practice medicine in their own way without the constant editing of templates, which can be time-consuming and confusing.
Faster Charting: Physicians can finish notes in under 45 seconds, as the system adapts to patterns to become faster and smarter over time.
Usability: Physicians can review their writing and access information on the go via an intuitive and easy-to-use interface.
Easy to Switch: Go paperless and scan over any paper records with ease. Securely import patient demographics and charts with sensitive information.
Legal Protection: Prevent claims about practicing cookie-cutter medicine by using unique records for each patient.

Virtual Assistant: “Eva,” eClinicalWorks EHR’s virtual assistant, allows providers to view a patient’s progress notes, flowsheet or account balance. The virtual assistant can also review patient history, compare notes side-by-side and book appointments in addition to offering educational videos and other helpful resources.
Telemedicine: eClinicalWorks telemedicine solution allows patients to schedule online appointments with their clinicians from home or in the office. Providers and patients can consult with medical experts around the world using the healow Virtual Room.
Scheduling: The scheduling tool allows users to add new patients, look up existing patients, search appointments and manage scheduling requests. Users can also manage the scheduling of resources and specialty equipment for clinicians like doctors, nurses and other providers.
Device Integration: eClinicalWorks integrates with devices like ECG, EEG, etc. within the web browser. The data collected is structured to capture current and past results, complete trend analysis and create flowsheets.
Hospital Interoperability: This involves data being shared between multiple clinics or a hospital’s different departments. This particular EHR allows communication with any radiology vendor or RIS system which supports HL7 messaging. Comparing and analyzing this data leads to greater population health.
Revenue Cycle Management: When it comes to billing, hundreds of features for RCM are available through eClinicalWorks, including credentials, insurance verification and analytics.

Concept Processing: Users can chart in their own unique way, with AI technology learning and adapting to their tendencies with use. With familiar or identical cases, it recognizes identical text and automatically finishes the case based on past similar instances.
Patient-Provider Portal: Communicate, educate and engage patients online via an integrated portal, which automatically updates with information to share with patients. It also supports collaboration with other providers, management of population health and more.
Intelligent Practice Advisories: Provides medical advice, support and treatment protocols based on patient data. The non-template format can be edited or created on the go.
Document Manager: Import and archive paper charts, scanned documents, faxes and electronic files automatically with Scanaway, the system’s document management tool.
Knowledge Exchanger: Access knowledge bases, share information with doctors around the world and enter information in a personalized way for understanding.
Praxis Agents: Physicians can communicate through smart messengers on their behalf. The technology, which learns progressively, automates timely reminders and events, as well as helps engage patients with secure email and portal.
Datum+: Allows the use of free text written in any language to seamlessly create, store and share any clinical data, as well as participate in any reporting program per requirement without rigid templates. Supports interoperability with regional and national electronic health records.

Product Ranking

#5

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#25

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Analyst Rating Summary

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User Sentiment Summary

68%

of users recommend this product

eClinicalWorks has a 'fair' User Satisfaction Rating of 68% when considering 523 user reviews from 3 recognized software review sites.

100%

of users recommend this product

Praxis EMR has a 'excellent' User Satisfaction Rating of 100% when considering 307 user reviews from 4 recognized software review sites.

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5.0 (2)

3.6 (143)

4.5 (3)

3.4 (336)

4.98 (160)

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3.0 (44)

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Awards

Synopsis of User Ratings and Reviews

Functionality: The system offers the core features that medical practices need, according to nearly 80% of reviews that discuss the system’s base functionality.

Price: Though only mentioned in less than a quarter of all reviews, 60% of users who discussed cost in their reviews felt that the system was priced fairly.

Features: All users who mentioned billing and charting reported that the product offers a robust set of features.

Intuitive: With AI that learns from users, the software’s intuitive design is a key benefit, as noted by all users mentioning this feature.

Customization: The product offers customization options for a variety of practices, according to 92% of reviews about this element.

User Interface: While some users mentioned the intuitive design, the interface displays many features at once that make it confusing and difficult to navigate, according to nearly 55% of users who mentioned the interface in their review.

Complexity: The system requires multiple clicks for navigation, adds unnecessary layers of complexity and some users reported implementing their own workarounds to improve the system, as noted in 75% of reviews that discuss the system’s usability.

Integration: While some users enjoyed the ability to customize the platform with add-ons and integrations, more than 87% of reviews that discuss integrations complained that the integrations are difficult to implement and aren’t always successful.

System Errors: The vendor takes too long to implement software updates, resulting in bugs, inaccuracies and system downtime, as reported by nearly 95% of users who mentioned system updates in their review.

Customer Support: Support is available 24/7; however, users often struggled to communicate with the support team, citing problems with the support experts not knowing the answer to their questions or simply not responding to their inquiry, according to nearly 95% of users who mentioned customer support in their review.

Learning Curve: Almost 90% of users referencing this aspect reported that the product has a steep learning curve.

The core functionality of eClinicalWorks is suitable for most medical practices and comes at a fair price. However, many users felt that they were oversold on the product by the sales team. Many users complained of difficulty using the features they needed, and felt that the system interface made it difficult to navigate. Users reported issues with system bugs and were unable to receive sufficient support from the support team to rectify the issues they experienced, despite access to 24/7 support. Some users noted that customer support is outsourced and complained that a language barrier made it difficult to communicate. Ultimately, eClinicalWorks is best suited for small practices with basic EHR needs, though it may take users a few days to learn the system.

Along with a robust set of features for functions like billing and charting, Praxis EMR also provides a wide range of options to customize the product according to physician requirements. Its intuitiveness and the ability to learn from its users is also an important benefit. However, user feedback suggests a steep learning curve with the product, which may take some time to get used to. All in all, the product can be a good choice for practitioners who want a highly customizable EMR.

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FAQ

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