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DrChrono vs Welligent

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Our analysts compared DrChrono vs Welligent based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
DrChrono Software Tool
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Welligent Software Tool
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Product Basics

Analyst Rating

86 Detailed Analysis

User Sentiment

Great User Sentiment (529 Reviews)

Analyst Rating

we're gathering data
Detailed Analysis

User Sentiment

Good User Sentiment (11 Reviews)

DrChrono is a cloud-based EHR and medical billing solution that replaces the chaos of paper charts and separate systems with a single, easy-to-use platform for managing all aspects of a medical practice.

For doctors, this means:

  • Effortless Access to Patient Information: Imagine having a patient's medical history — allergies, medications, past visits — at your fingertips.
  • Simplified Appointments and Prescriptions: Schedule appointments and send prescriptions electronically in just a few clicks.

For patients, it means:

  • Taking Control of Their Health: Book appointments, communicate with their doctor and access their own records through the patient portal.
  • Staying on Track: Receive automated reminders for appointments and medication refills.

And for the practice as a whole, the system helps:

  • Get Paid Faster: Automate billing and insurance claims to reduce errors and speed up payments.
  • Improve Financial Health: Track outstanding payments and identify potential billing issues.
  • Negotiate Better Rates: Gain insights to negotiate more effectively with insurance companies.

We tested the system to see how it works in real-world scenarios. Here’s what we think: while mastering the billing module may require some effort and billing data import has limitations, the system’s intuitive interface and accessibility from any device make it a user-friendly option.

A free trial and flexible pricing plans allow you to explore its potential and determine the right fit for your practice.

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Welligent is a cloud-based, integrated solution designed for mental health and behavioral healthcare organizations to manage patient records and charting, patient engagement, billing and several daily operations. It provides a HIPAA-compliant and ONC-certified client charting module that can be easily accessed to perform patient charting. Practices can accommodate their patients with an engagement portal.

It provides several modules and protocols to increase practice revenue with greater claim reimbursements, government incentives and patient turnout. It also allows visibility into several practice operations with various reports. Device-agnostic and remotely accessible, it provides communication modules and user-access controls to improve internal coordination.
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$250/Provider, Monthly
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$1,500 Monthly
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Tailored to your specific needs
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Product Assistance

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Videos
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Email
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Knowledge Base
24/7 Live Support
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Product Insights

  • Avoid Claim Denials: In our analysis, the product excelled with a perfect score of 100 for claims management capabilities, outshining competitors like athenahealth (89). It helps you:
    • Fill out CMS-1500 forms.
    • Create and send many claims at once.
    • Look through past claims by date or type.
    • Check all the claim details — like patient info and procedure codes — before sending it to payers.
    • Match payments to bills.
  • Automate Billing, Insurance Checks and Patient Workflow Management: The product achieved a perfect score of 100 for these capabilities:
    • Capturing records of medical services and charges.
    • Keeping a detailed list of charges for exams, procedures and supplies.
    • Helping doctors create and update patient visit records.
    • Checking if a patient’s insurance is valid before their appointment.
    • Automatically checking what medical benefits a patient has, like maternity or cosmetic surgery coverage.
    • Letting patients access health info and advice through the patient portal.
    • Allowing specialists to see patients referred by other doctors and send reports back.
    • Helping doctors refer patients to other specialists.
  • Reduce Medical Coding Errors: In our analysis, the platform scored 98 for assigning the right billing codes like ICD, CPT, HCPCS, NDC and taxonomy codes.
  • Make Data-Driven Decisions: The product scored 88 for features that help you generate aging, billing transactions, revenue, write-off and adjustment reports. You can also access pre-built reports like payment trends and insurance analysis to save time creating them from scratch.
  • Access Data Remotely: The product scored 94 for mobile capabilities, more than its competitors like Oracle Ambulatory EHR (79) and athenahealth (71). It truly stands out for:
    • Tracking claims from submission to payment directly from a phone.
    • Sending messages easily to billers, patients and staff.
    • Offering seamless access to the system on iPhone and Android devices with native apps.
    • Delivering timely alerts for payment reminders, appointments and more through push notifications.
    • Adapting to any device with a responsive web portal for a smooth user experience.
    • Helping practitioners dictate medical notes directly into the app for easy note-taking.
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  • Ensure Security and Compliance: Provides robust data and communication security to comply with HIPAA regulations. In addition to comprehensive reporting and violation tracking, it provides interoperability, data access standards and more to ensure stage 3 compliance to qualify for “meaningful use” incentives. 
  • Ease Clinical Burdens: Perform clinical and clerical documentation quickly from anywhere with easy access to charting modules and the client’s profile and history. 
  • Reduce Errors: Reduce duplicate records, and errors in data entry and coding with an integrated database and coding assistance. 
  • Accommodate Patients: Provide an online portal to improve patient access to clinical data, convenient telehealth sessions, secure messaging and appointment reminders via multiple channels. Allow patients to self-check-in. Improve patient data confidentiality and security with custom user access controls. 
  • Gain Actionable Insights: Gain insights and improve upon business areas like clinical, administrative and compliance with comprehensive reporting. 
  • Facilitate Administrative Tasks: Save time on front-desk operations with modules such as patient self-check-in, appointment scheduling and patient reminders. Coordinate tasks with multi-level access security. 
  • Faster Billing and Collection: Verify patient eligibility automatically during intake and accelerate the entire billing and claims processing workflow to get paid faster, without appointing a billing specialist. 
  • Optimize Scheduling: Reduce patient no-shows and canceled sessions to improve the practice’s bottom line. 
  • Mobility: Cloud- and web-based, access and manage its modules from various devices, anywhere. Supports offline use when connectivity isn’t available, and syncs later with the cloud. 
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  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
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  • Certified Clinical Records: Provides an ONC-ATCB 2015 certified client record database with a standardized data structure. It also offers integrations to meet certain “meaningful use” criteria — share clinical summaries, enable data portability and provide e-prescribing and lab integrations. 
  • Remote Clinical Charting: Leverage its clinical database and customizable templates to facilitate client charting from anywhere, any device. Supports individual or group charting for both inpatient and remote sessions. 
  • Telemedicine: Provide individual or group teletherapy or telepsychiatry sessions with its device-agnostic secure video conferencing engine. Embedded into client records, supports screen-sharing and e-signature authorizations. 
  • Communication: Communicate with patients and practice stakeholders via its text messenger; add graphics, greetings and more. 
  • Patient Scheduling and Reminders: Schedule appointments and send multiple reminders for upcoming sessions via call, text or email. 
  • Patient or Caregiver Portal: Provide a self-service portal for patients or guardians to access various clinical charts and upcoming appointments, and communicate with providers or employees. Allow online payment processing with an integration. 
  • Business Intelligence: Leverage its reports database with over 1,000 common reports, including ODBC and compliance tracking reports, to uncover data insights and locate relevant data with advanced filtering. Generate ad-hoc reports, perform comparison analysis with national databases and integrate with dashboards. 
  • Billing and Claims: Verify insurance eligibility, track errors while performing code charging, bill patients and payers for services, process claims and track collections. Check insurance claim history and run actionable reports on claims. 
  • Self Check-In: Allow clients to check themselves in for appointments. 
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Product Ranking

#11

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#56

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Analyst Rating Summary

86
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

DrChrono
Welligent
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Clinical Charts Clinical Documentation Dashboards And Reporting Electronic Prescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security And Compliance Telehealth 100 94 88 91 94 81 100 88 90 96 73 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 529 reviews
Good User Sentiment 11 reviews
80%
of users recommend this product

DrChrono has a 'great' User Satisfaction Rating of 80% when considering 529 user reviews from 3 recognized software review sites.

70%
of users recommend this product

Welligent has a 'good' User Satisfaction Rating of 70% when considering 11 user reviews from 2 recognized software review sites.

1.5 (3)
n/a
4.2 (39)
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3.13 (8)
4.0 (487)
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4.5 (3)

Awards

SelectHub research analysts have evaluated DrChrono and concluded it earns best-in-class honors for Platform Capabilities.

Platform Capabilities Award

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Synopsis of User Ratings and Reviews

Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
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Customizable: Welligent's user interface can be tailored to fit the specific needs of different organizations and roles, allowing for a more efficient and personalized experience.
Comprehensive: The platform offers a wide range of features, including scheduling, billing, clinical documentation, and reporting, making it a suitable solution for various healthcare settings.
User-Friendly: Welligent is generally considered easy to navigate and use, with intuitive menus and workflows that simplify daily tasks for healthcare professionals.
Mobile Access: The availability of mobile apps allows clinicians to access patient information and perform tasks on the go, enhancing flexibility and responsiveness.
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Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.
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Limited Customization: The system's rigidity can pose challenges for agencies with unique workflows or nuanced reporting requirements, as tailoring the platform to specific needs may be difficult.
Usability Challenges: Navigating the interface can feel cumbersome due to complex menus and a steep learning curve, potentially hindering user adoption and efficiency, especially for those less familiar with EHR systems.
Performance Issues: Users have reported occasional slowdowns and glitches, which can disrupt workflows and frustrate users who rely on the system for daily tasks.
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So, I got the chance to get a free trial access to DrChrono, and here are the key highlights: The platform stands out for its intuitive design, extensive features and customization capabilities. The software is accessible on any device with internet connectivity. Data import from other EHR systems is supported but with certain limitations. It offers four pricing plans and a free trial is available for potential users.It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

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Welligent seems to be a bit of a mixed bag according to user reviews from the past year. While it's praised for its customizability and comprehensive features, there are some bumps in the road when it comes to user-friendliness and customer support. One of Welligent's biggest strengths is its ability to adapt to the unique needs of different organizations. Users appreciate the flexibility to tailor the system to their specific workflows and reporting requirements. It's like having a Swiss Army knife of EHR software – it can handle just about anything you throw at it. However, this strength can also be a weakness. The extensive customization options can make the system complex and difficult to navigate, especially for new users. Some users have reported feeling overwhelmed by the sheer number of features and settings. Another area where Welligent shines is its comprehensive suite of features. From scheduling and billing to clinical documentation and reporting, Welligent has it all. This makes it a great choice for organizations that need a one-stop shop for their EHR needs. However, some users have found that the depth of features comes at the expense of user-friendliness. The interface can be clunky and outdated, and some tasks require multiple steps to complete. So, who is Welligent best suited for? It seems to be a good fit for larger organizations with complex needs and the resources to invest in training and support. Smaller organizations or those looking for a more intuitive system may want to consider other options. Ultimately, the decision of whether or not to use Welligent depends on your specific needs and priorities.

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Screenshots

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