DrChrono vs Aprima

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Our analysts compared DrChrono vs Aprima based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

DrChrono is a cloud-based EHR and medical billing solution that replaces the chaos of paper charts and separate systems with a single, easy-to-use platform for managing all aspects of a medical practice.

For doctors, this means:

  • Effortless Access to Patient Information: Imagine having a patient's medical history — allergies, medications, past visits — at your fingertips.
  • Simplified Appointments and Prescriptions: Schedule appointments and send prescriptions electronically in just a few clicks.

For patients, it means:

  • Taking Control of Their Health: Book appointments, communicate with their doctor and access their own records through the patient portal.
  • Staying on Track: Receive automated reminders for appointments and medication refills.

And for the practice as a whole, the system helps:

  • Get Paid Faster: Automate billing and insurance claims to reduce errors and speed up payments.
  • Improve Financial Health: Track outstanding payments and identify potential billing issues.
  • Negotiate Better Rates: Gain insights to negotiate more effectively with insurance companies.

We tested the system to see how it works in real-world scenarios. Here’s what we think: while mastering the billing module may require some effort and billing data import has limitations, the system’s intuitive interface and accessibility from any device make it a user-friendly option.

A free trial and flexible pricing plans allow you to explore its potential and determine the right fit for your practice.

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Aprima EHR Software by Aprima Medical Software, Inc. (acquired by eMDs) is a cloud-based electronic health record (EHR) system designed to streamline patient care and practice management for healthcare providers. It offers a comprehensive suite of features including patient scheduling, electronic medical records, e-prescribing, billing, and reporting. Aprima EHR is particularly well-suited for small to mid-sized medical practices seeking an affordable and user-friendly solution. Its intuitive interface, customizable templates, and robust reporting capabilities enhance efficiency and improve patient outcomes.
The software is highly praised by users for its ease of use, excellent customer support, and cost-effectiveness. It allows providers to access patient information quickly and easily, automate administrative tasks, and improve communication with patients. Aprima EHR's pricing is transparent and competitive, with a range of subscription options based on practice size and functionality needs. It offers flexible payment options, making it accessible to practices of all sizes.
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$250/Provider, Monthly
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$299/Provider, Monthly
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Product Assistance

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Product Insights

  • Avoid Claim Denials: In our analysis, the product excelled with a perfect score of 100 for claims management capabilities, outshining competitors like athenahealth (89). It helps you:
    • Fill out CMS-1500 forms.
    • Create and send many claims at once.
    • Look through past claims by date or type.
    • Check all the claim details — like patient info and procedure codes — before sending it to payers.
    • Match payments to bills.
  • Automate Billing, Insurance Checks and Patient Workflow Management: The product achieved a perfect score of 100 for these capabilities:
    • Capturing records of medical services and charges.
    • Keeping a detailed list of charges for exams, procedures and supplies.
    • Helping doctors create and update patient visit records.
    • Checking if a patient’s insurance is valid before their appointment.
    • Automatically checking what medical benefits a patient has, like maternity or cosmetic surgery coverage.
    • Letting patients access health info and advice through the patient portal.
    • Allowing specialists to see patients referred by other doctors and send reports back.
    • Helping doctors refer patients to other specialists.
  • Reduce Medical Coding Errors: In our analysis, the platform scored 98 for assigning the right billing codes like ICD, CPT, HCPCS, NDC and taxonomy codes.
  • Make Data-Driven Decisions: The product scored 88 for features that help you generate aging, billing transactions, revenue, write-off and adjustment reports. You can also access pre-built reports like payment trends and insurance analysis to save time creating them from scratch.
  • Access Data Remotely: The product scored 94 for mobile capabilities, more than its competitors like Oracle Ambulatory EHR (79) and athenahealth (71). It truly stands out for:
    • Tracking claims from submission to payment directly from a phone.
    • Sending messages easily to billers, patients and staff.
    • Offering seamless access to the system on iPhone and Android devices with native apps.
    • Delivering timely alerts for payment reminders, appointments and more through push notifications.
    • Adapting to any device with a responsive web portal for a smooth user experience.
    • Helping practitioners dictate medical notes directly into the app for easy note-taking.
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  • Interoperability: The app is built to be interoperable with different providers and services, meaning your patient’s records can be safely and securely transferred from provider to provider, adapting whatever system they use. 
  • Affordable: The solution is compatible with most budgets, providing a full suite of care for bargain prices. Their support solutions (like flexible, web-based training) are also geared towards thrifty buyers. 
  • Fewer Errors: Patient health records are prone to errors, especially if you’re transferring from a pen-and-paper system. Aprima EHR helps cut down on errors by automatically coding diagnoses, transcribing doctor’s notes and more. 
  • Security of Information: The system provides layers features like custom security rules, document portability and HIPAA compliance. 
  • Fully Integrated: Aprima EHR is a single database application that provides and EHR solution as well as a practice management solution. 
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  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
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  • Replication: The replication feature enables you to work anywhere, on any device, giving your clinicians additional flexibility, regardless of whether or not they’re connected to the internet. 
  • Financing Module: Though Aprima EHR comes with a suite of software features to help you manage your practice and treat patients, you can also subscribe to their financial platform to help manage your practice’s financial needs. 
  • Designed for Mobile: Aprima EHR is designed to be a mobile-first product. This, coupled with their replication features, means you can access a fully-featured medical product across devices. 
  • Powerful Integrations: You can use the product as a standalone EHR tool, or you can use it as an integrated practice management, revenue cycle management and EHR product. 
  • Simple Reporting: The software offers a simple MARCA compliant dashboard to drill down into KPIs or gain a high-level overview of your practice. 
  • Bilingual Patient Portal: Patient portals encourage users to take advantage of their own healthcare needs, and now you can empower bilingual users with portals that respond to their preferred language. 
  • Robust Exchange: The product can handle point-to-point interfaces, HIEs, ACOs and connections to national networks like CommonWell and SureScripts. It can handle transfers across a number of healthcare interfaces. 
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Product Ranking

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#85

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Clinical Charts Clinical Documentation Dashboards And Reporting Electronic Prescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security And Compliance Telehealth 100 94 88 91 94 81 100 88 90 96 73 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 529 reviews
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80%
of users recommend this product

DrChrono has a 'great' User Satisfaction Rating of 80% when considering 529 user reviews from 3 recognized software review sites.

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1.5 (3)
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4.2 (39)
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4.0 (487)
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Awards

SelectHub research analysts have evaluated DrChrono and concluded it earns best-in-class honors for Platform Capabilities.

Platform Capabilities Award

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Synopsis of User Ratings and Reviews

Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
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Seamless Integration: Aprima seamlessly integrates with other software, such as practice management and billing systems, eliminating data silos and streamlining workflows.
User-Friendly Interface: The intuitive design and customizable dashboard make it easy for users to navigate and access the information they need quickly and efficiently.
Robust Reporting: Aprima offers a wide range of customizable reports that provide valuable insights into patient care, practice performance, and financial metrics.
Excellent Customer Support: Users appreciate the responsive and knowledgeable customer support team that provides timely assistance and guidance.
Automated Workflows: Aprima's automated workflows, such as appointment reminders and prescription refills, help streamline daily tasks and improve patient care coordination.
Secure and Compliant: Aprima meets industry-leading security and compliance standards, ensuring the protection of patient data and compliance with regulatory requirements.
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Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.
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Costly: Aprima's pricing structure can be expensive for small to medium-sized practices, making it a less feasible option for those with limited budgets.
Steep Learning Curve: Users have reported that Aprima's interface can be complex and challenging to navigate, requiring a significant investment in training and support.
Limited Customization: Aprima offers limited customization options, which can hinder practices from tailoring the software to their specific workflows and needs.
Slow Performance: Some users have experienced performance issues, including slow loading times and occasional glitches, which can disrupt daily operations and impact productivity.
Incomplete Patient Records: Aprima has been criticized for not providing a comprehensive view of patient records, making it difficult for clinicians to access all relevant information in one place.
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So, I got the chance to get a free trial access to DrChrono, and here are the key highlights: The platform stands out for its intuitive design, extensive features and customization capabilities. The software is accessible on any device with internet connectivity. Data import from other EHR systems is supported but with certain limitations. It offers four pricing plans and a free trial is available for potential users.It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

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Aprima is an EHR software that users generally agree has an easy-to-use interface, strong reporting features, and excellent customer support. However, some users find it lacking in certain functionalities, such as patient portals and e-prescribing, compared to competitors like Epic and Cerner. Aprima's strengths lie in its user-friendliness and customizable reporting capabilities, which are important for practices that need to generate detailed reports for analysis and decision-making. Its differentiating factor is its focus on providing excellent customer support, which is crucial for practices that require prompt assistance with implementation and troubleshooting. Aprima is best suited for small to medium-sized practices that prioritize ease of use, reporting capabilities, and customer support. Its intuitive interface and robust reporting features make it an ideal choice for practices that need to quickly and easily access and analyze patient data. Additionally, its excellent customer support ensures that practices can receive prompt assistance with any issues or questions they may encounter.

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