Cerner vs ICANotes

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Our analysts compared Cerner vs ICANotes based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Cerner Software Tool
ICANotes Software Tool

Product Basics

Cerner is a cloud-based EHR software used by health organizations of various sizes and specialties to streamline their operations and provide greater healthcare. It offers charting, documentation, revenue management and health analytics. These capabilities ensure up-to-date patient information and accurate diagnosis and treatment.

It caters to more than 40 specialties, with task automation and simple recording that enables healthcare professionals to focus more on patients. Physicians are able to see more patients on a given day, increasing overall revenue without sacrificing the quality of care.
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ICANotes is a comprehensive software solution designed primarily for behavioral health professionals. It streamlines the process of electronic health records (EHR) management, offering a suite of tools tailored to the unique needs of mental health practitioners. ICANotes stands out for its user-friendly interface and its ability to generate detailed clinical notes quickly, which significantly reduces administrative time and allows clinicians to focus more on patient care. Among its most lauded features are customizable templates, secure messaging, and integrated billing capabilities, making it a robust choice for practices of various sizes. When compared to similar products in the market, users often highlight ICANotes for its specialization in mental health, which translates into more relevant features and a better understanding of their specific documentation needs. Pricing for ICANotes typically follows a per-user, per-month model, making it flexible for practices to scale up or down based on their current needs, though specifics can vary and should be confirmed directly with the provider.

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$25/Feature, Monthly
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$75.30 Monthly
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Tailored to your specific needs
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Product Insights

  • Increase Productivity and Efficiency: Spend far less time charting and documenting data and focus more on the patient. Leverage health analytics and other tools to provide more accurate diagnoses and treatment. Real-time updates keep information accurate. 
  • Patient Experience: Offer convenience and help patients save time through a user portal. They can check lab results, edit personal information on mobile, check in online prior to a visit and communicate with their providers. 
  • Usability: Report and look up patient information with ease via navigation that’s user-friendly. 
  • Full-Service Support: Cerner provides 24/7 customer support and can assist with installation and implementation. 
  • Clinical and Financial Integration: Facilitate communication between billing and clinical teams with integrations that streamline processes. Track financial performance as well as store and retrieve documents electronically. 
  • Health Network: Integrate with other systems to connect clinical, operational and financial data using Health Network Architecture, an intelligent and extensible platform. 
  • Cerner Millennium: Securely connect every aspect of care to the patient using Cerner Millennium, a comprehensive electronic health record. Aggregate and normalize data across vendors and platforms using HealtheIntentSM. 
  • CareAware: Leverage interoperability between medical devices, healthcare applications and EHR systems using CareAware, a device connectivity platform. 
  • Developer Support: Collaborate with third-party and client developers by using Cerner Open Developer Experience, which encourages open communications and provides API documentation, guidelines and access to tools for app development. 
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  • Improve Patient Outcomes:  Takes a unique approach to handling patient information and notetaking, in that notes are endlessly customizable via a button-driven interface. Patients receive better treatment with better patient data, more precise records, and an interface that’s customized to the patient and clinician.  
  • Remain Agile: It is a lightweight and cloud-based software solution, resulting in shorter deployment times. Runs on a myriad of devices, not just enterprise-grade hardware.  
  • Integrates Easily Into Workflows: Built to think and operate like a mental health professional with pre-formatted notes, interfaces and more. Does not compromise the user’s workflow. Customizable to meet a clinic’s specific needs. Includes custom interfaces, note outlines and billing forms.  
  • Takes Stress off Administrators: Helps users bill for maximum reimbursement by automatically assessing a user’s billing coding level.  
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  • Clinical Documentation: Narrative, auto text and voice recognition, and speech-to-text support makes charting and documentation easier and more efficient. Any relevant patient data like medications or diagnosis is automatically included. 
  • Mobile Apps: Providers can review patient charts, request orders and refills, review diagnostics and check clinical results using their mobile. Voice dictation helps physicians with easy documentation. 
  • Built-In Templates: A variety of prebuilt templates limit the amount of time physicians need to spend on documentation. 
  • Health Analytics: Provides insights to help enhance clinical, financial and population health strategies, which help in identifying long-term and daily operational improvement opportunities. 
  • Patient Portal: Patients can exchange messages, request refills, view clinical information and check out evidence-based data on over 3,000 topics to further their education. 
  • Sepsis Surveillance: Developed by Cerner in 2010, the St. John Sepsis Surveillance tool looks for patient data and notifies clinicians of patients who are at risk of sepsis before they are diagnosed. 
  • Revenue Cycle Management: Offers solutions to improve workflow and control costs leading to more revenue. Insurance can be verified automatically while faulty claims can be dealt with before submission. 
  • Cybersecurity: Helps protect sensitive health data against insider threats and cyberattacks by ensuring only necessary staff has access to it. 
  • Scheduling Management: Automates the appointment scheduling process from both centralized and decentralized booking locations within a department or facility. It also:
    •  Manages scheduling across multiple facilities and scheduling a series of appointments. 
    •  Validates medical necessity at several points in the workflow. 
    •  Prevents adverse appointment and procedure interactions. 
    •  Supports moving appointments within a single view. 
  • Patient Kiosk: A self-service solution for patients to check in for and manage appointments. They can view and update demographics and insurance information, as well as complete registration forms. Also supports storing signed forms in patients’ electronic health records. 
  • PowerChart Touch: Enables physicians in either acute or ambulatory settings to access and review their patient’s clinical data and current orders on smartphone or tablet. 
  • Enterprise Master Person Index: Minimizes duplicate records, enabling end-users to find the correct person. 
  • Ambulatory Organizer: Shows a daily patient schedule, the time a patient checked in, the reason for their visit per the intake form, and required documentation. Also indicates outstanding tasks. 
  • Tap-and-Go Authentication: Enables clinicians to use a single username and password to gain access to several key applications on clinical workstations. Scanning a badge automatically logs them in to their virtual desktops to gain rapid, no-click access to medical records as they change locations. 
  • Ambulatory Registration Management: Automates the workflow and process of registration, admittance, transfers and discharges. Offers a Master Person Identifier (MPI) and facilitates collecting co-pay or payments on outstanding balances. 
  • Analytics: Uses data across the integrated health system to examine enterprise and population health content. Identifies, applies and measures analytics-based, strategic initiatives such as cost and utilization, pharmacy spend, and practice management to reduce duplicative efforts. 
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  • Deploy Anywhere: Deploy on the cloud, with minimal hardware requirements. Has a mobile application for taking notes within a clinical setting. 
  • Stage Two Meaningful Use: Certified to meet stage two meaningful use standards, meaning users can take advantage of incentive programs.  
  • Pre-Formatted Clinical Notes: Handles notes for a variety of behavioral health professions, such as psychiatry, clinical-social work, family therapy, group therapy, therapy and mental health record taking with its robust note-taking features. 
  • Robust Integrations: Integrates with other providers and labs to share notes, lab results, charges, patient data, appointments and more — all across different software systems. 
  • E-Prescribing: Useful for psychiatrists and other prescribers. E-Prescribing lets clinicians send medications to pharmacies and manage and digitally update dosages, amounts or instructions with the software’s medication management features. Equipped with a robust database of drug side effects, interactions and other support tools to prevent adverse side effects. 
  • Automatic Coding: Uses HCFA Guidelines to automatically evaluate and code a patient’s entire treatment journey. Handles coding for psychiatry, therapy, group therapy and more, ensuring the use of E/M reimbursement codes and preventing expensive back charges.
  • Enhanced Security: Helps users stay HIPAA compliant. Utilizes advanced entry point protection, full encryption (for both sending and receiving documentation and data), access logs, custom alerting, note privacy, record destruction prevention and access levels to make sure both patient and user data are secure and regulation compliant.  
  • ONC-Certified: ONC-Certified and ready to meet any standard. ONC-ATLs, organizations working with The Office of the National Coordinator for Health Information Technology test and certify electronic health record (EHR) systems. 
  • 75+ Assessment Tools: Gives clinicians access to over 75 rating and assessment tools, meaning patients get better results, administrators can accurately bill and clinicians can better treat.
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Product Ranking

#42

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#36

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User Sentiment Summary

Good User Sentiment 369 reviews
Great User Sentiment 183 reviews
73%
of users recommend this product

Cerner has a 'good' User Satisfaction Rating of 73% when considering 369 user reviews from 4 recognized software review sites.

81%
of users recommend this product

ICANotes has a 'great' User Satisfaction Rating of 81% when considering 183 user reviews from 3 recognized software review sites.

4.1 (16)
n/a
3.5 (216)
3.8 (7)
3.8 (130)
4.04 (94)
n/a
4.1 (82)
3.6 (7)
n/a

Synopsis of User Ratings and Reviews

Data Security: All users who mention safety and data noted data security as an important advantage.
Collaborative: The product’s collaborative nature helps support multiple medical facilities, as reported by all users referring to this feature.
User-Friendly: About 73% of users referencing usability mentioned that the product is easy to use and navigate.
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User Friendly: The system is intuitive and accessible, as noted by approximately 72% of users who mentioned its usability.
Customization: Almost 100% of the users who mentioned its customizability state that modules can be adjusted according to their needs.
Support: Support for the system is prompt, and the team is very helpful with resolving issues that arise, as stated by nearly 87% of the users who mention the support offered.
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Updates: Updates take a lot of time and don’t happen frequently, according to 93% of users who mention this aspect.
Time-Consuming: Repetitive clicking reduces the speed of work, according to about 74% of reviews mentioning this aspect.
Customer Support: Strong customer support is often unavailable and can have delayed response times, as noted by 80% of users referencing support.
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Interface: Nearly 70% of the users who mention its interface say that it is dated and not easy to navigate.
Learning Curve: It has a steep learning curve, as mentioned by 85% of the users who mention its learning curve.
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Navigating the world of healthcare IT solutions can feel like venturing through a labyrinth, with countless options promising efficiency and improved patient care. Cerner, a prominent name in the industry, offers a suite of tools designed to streamline healthcare operations. But how does it truly stack up against the competition, and is it the right fit for your organization? Let's delve into the experiences of users who have implemented Cerner in their practices to uncover its strengths, weaknesses, and ideal use cases. Cerner consistently receives praise for its comprehensive suite of features, encompassing electronic health records (EHR), practice management, revenue cycle management, and population health management. This integrated approach allows healthcare providers to manage various aspects of their operations within a single platform, promoting efficiency and data continuity. Users particularly appreciate the robust functionality for clinical documentation, order entry, and decision support, which can enhance patient care and streamline workflows. However, some users find the interface to be complex and require extensive training to navigate effectively. Additionally, the system's customizability, while advantageous for tailoring it to specific needs, can also contribute to its complexity. Cerner distinguishes itself through its extensive industry experience and large user base. The company has a long-standing presence in the healthcare IT sector, demonstrating its commitment to innovation and adaptation to evolving industry needs. This extensive experience translates into a deep understanding of healthcare workflows and challenges, which is reflected in the design and functionality of Cerner's solutions. The large user base also fosters a sense of community and facilitates knowledge sharing among healthcare organizations using Cerner. However, it's important to note that Cerner's pricing structure can be a significant consideration, particularly for smaller practices. The cost of implementation and ongoing maintenance may require careful evaluation to ensure it aligns with budgetary constraints. Cerner is best suited for large healthcare organizations with complex workflows and a need for a comprehensive, integrated healthcare IT solution. Its robust feature set, scalability, and industry expertise make it a valuable asset for hospitals, health systems, and academic medical centers. Smaller practices may find the system's complexity and cost to be prohibitive, and may prefer more streamlined solutions tailored to their specific needs. Ultimately, the decision of whether Cerner is the right fit depends on an organization's size, budget, and desired level of functionality.

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ICANotes is a robust solution for health practices. Users like the templates they provide as they are easy to get through. Documenting assessments and clinical notes is easy and makes compliance seamless. Users do not like the interface as it is hard to create individual notes, and the yellow background is not very pleasing to the eye. It also signs out when users lose internet connection. The support team is helpful in all areas like sales, technical support and training. Users were disappointed that it does not have telehealth support.

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