Azalea Health vs Care360 EHR

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Our analysts compared Azalea Health vs Care360 EHR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Azalea Health Software Tool
Care360 EHR Software Tool

Product Basics

Azalea health is a cloud-based solution that helps ambulatory clinics, rural health facilities and larger hospitals to streamline operations for higher revenue and superlative patient care delivery. It offers various admin and provider tools, including revenue cycle management, a patient portal, telehealth, lab order management and more.

Health professionals and staff can use it for appointment scheduling, medical billing and patient communication. Its intuitive and easy-to-navigate interface enables physicians to access all patient health and medical files from one screen.

Pros
  • Intuitive interface
  • Customizable dashboards
  • Secure patient portal
  • Mobile accessibility
Cons
  • Challenging scheduling module
  • Frequent downtimes
  • Inactive support team
  • Limited reporting features
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Care360 EHR, now known has Quanum EHR, is a comprehensive set of medical EHR software systems made to compete with the best practice tool sets in the industry. As a versatile web-based solution that can support a small, independent doctor’s office or a larger multi-specialty physician practice, this cloud-based software can accommodate many types of improvements in handling digital files and patient care and health data.
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$299/Physician, Monthly
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$700/User, Annually
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improve Care Quality: Gain real-time insights into patient information, including medical histories, lab test reports, prescriptions and other updates, for precise diagnosis and treatment. Streamline routine clinical workflows to help physicians prioritize care delivery over other duties. 
  • Increase Revenue: Implement electronic appointment scheduling tools to optimize daily patient visit volume, thereby elevating office income. Use revenue management tools to streamline payment and reimbursement processes. 
  • Facilitate Information Security: Create, store and encrypt each file in the cloud for secure information exchange, safe bill payments and swift record-keeping, ensuring compliance with HIPAA requirements. 
  • Accommodate Multiple Specialties: Generate and use custom templates for various patient needs across different medical specialties. 
  • Improve Accessibility: Enable physicians to access cloud information from any location with touch ID login using the provider mobile app. 
  • Consolidate Data: Integrate with national labs and health care systems to seamlessly gather and consolidate patient data. Offer doctors access to up-to-date patient records for data-driven treatment planning and diagnosis. 
  • Streamline Charting: Dictate, type and record notes in a single window. Use an iPad, smartphone or PC to simultaneously record patient information to the same patient chart with other surgeons, nurses and anesthesiologists. 
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  • Part of the functionality of Care360 EHR addresses the electronic health record itself – modules in the EHR software system help doctors to enter important health information. Other parts of the system help with ordering tests and procedures. Care360 EHR also includes an e-prescribing system, a modern innovation that brings more accuracy and convenience to the task of writing prescriptions for patients.

  • The Care360 EHR system also helps practices to comply with industry standards. For example, the EHR software is made to accommodate the mandates made by the federal government in implementing meaningful use stages one and two; part of the goal of using EMR involves identifying health trends, and harnessing the power of big data to learn more about how a practice serves a community.

  • Another part of Care360 EHR design is aimed at improving revenue cycle management and providing technology solutions through a digital medical billing service tool set. Handling a revenue cycle is an enormous task for the average physician practice – part of this has to do with the “triage” that claims are subject to, and the back and forth that happens in the process of resolving claims. Medical billing service features in this EHR software product allow a provider office to more firmly control projected revenue, and to save time and money in the claims handling process.
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  • Telehealth: Conduct virtual consultations, monitor patient health statuses, prescribe medicines and more. Enable staff to exchange messages with patients unable to visit specialty clinics or facilities in person. 
  • Patient Portal: Enable patients to use the portal to check lab results, view medical histories, request prescription refills, make payments and more. Let them communicate with physicians using telehealth appointments and secure messaging. 
    • myHealthspot: Access patient information on the go with a dedicated mobile app. 
  • Nursing Board: Track, complete and document daily staff duties to optimize efficiency. Enable access to orders, flow sheets, chart notes and a four-hour timeline. 
  • Single-Screen Management: Manage billing and claims, document SOAP notes, order labs, and schedule follow-up appointments all from one intuitive screen. 
  • Mobile Apps: Physicians are able to access patient records quickly and securely with Touch ID login using the provider mobile app. It also tracks activity by user. 
  • Revenue Cycle Management: Generate and send patient bills to insurance companies. Get insights into practice's weekly financial performance to monitor revenue trends, collection rates, profitability, outstanding balances and more.: 
  • Prior Authorization:: Streamline pre-certification procedures with health care providers and payers by gathering patient information from doctors and securing process authorization.: 
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  • E-Prescribing: In addition to managing patient eligibility, coverage and copay information, your physicians are able to chart, order and renew prescriptions 24/7 from any location. 
  • Patient Portal: With MyQuest, patients and providers can connect with one another and handle a variety of tasks electronically. Physicians can send and receive messages, keep patient-visit notes, create an electronic record of communications with patients, and more. Patients, on the other hand, can use the portal for things like tracking their health, viewing lab results, sharing medical information with doctors, etc. 
  • Data Diagnostics: Physicians can access patient-specific analytics in real time during the point of care. Data diagnostics deliver insights to your physicians when and where they need them, while expanding available data sources with a large set of clinical, claims quality and lab data to be used for decision support. 
  • Electronic Prior Authorization (ePA): By integrating directly with the EHR, ePA helps your healthcare professionals to easily obtain automated prior authorizations at the point of care. 
  • Electronic Lab Management: Quest Lab Stewardship helps optimize your lab test decisions by producing better outcomes and lowering costs — redundant, unnecessary, and omitted tests can be avoided. 
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Product Ranking

#20

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#9

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User Sentiment Summary

Great User Sentiment 58 reviews
Good User Sentiment 39 reviews
84%
of users recommend this product

Azalea Health has a 'great' User Satisfaction Rating of 84% when considering 58 user reviews from 2 recognized software review sites.

70%
of users recommend this product

Care360 EHR has a 'good' User Satisfaction Rating of 70% when considering 39 user reviews from 1 recognized software review sites.

4.3 (13)
n/a
4.2 (45)
3.51 (39)

Synopsis of User Ratings and Reviews

Intuitive Interface: Over 94% of users that used the platform were pleased with its user-friendly and highly adaptable interface.
Customizable Dashboards: According to 92% of reviewers, the system offers various dashboard customizations to meet department and facility specific requirements.
Robust Reporting Tools: Patients can seamlessly view records, communicate with providers, schedule appointments, request refills and manage billing information, according to 93% of reviews.
Mobile Accessibility: According to 86% of users, mobile apps provide easy access to patient charts, simplify task management and assist in prompt team communication.
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Streamlined Patient Scheduling: Care360 EHR offers tools to efficiently manage appointments, reducing scheduling conflicts and wait times. This includes features like automated reminders and online booking options.
Enhanced Clinical Documentation: The platform provides customizable templates and intuitive interfaces for clinical documentation, promoting accuracy and completeness of patient records. This can lead to better continuity of care and informed decision-making.
Improved Billing and Claims Management: Care360 EHR facilitates accurate coding and streamlined claims submissions, potentially reducing billing errors and claim denials. This can improve revenue cycle management for healthcare providers.
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Challenging Scheduling Module: About 73% of users find navigating the scheduling module confusing due to its complex calendar management features.
Frequent Downtimes: 73% of reviewers who discussed performance problems noted issues such as slow operation, frequent crashes and downtimes as major concerns.
Inactive Support Team: Approximately 80% of users expressed dissatisfaction with the support team, citing instances where the support team either failed to respond or did not address their issues in a timely manner.
Limited Reporting Features: 88% of users said that the platform lacks some important reporting features and fails to meet their specific needs.
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Usability Challenges: The user interface can feel outdated and clunky, leading to a steeper learning curve for new users. Navigation can be cumbersome, and finding specific functions or patient data may require multiple clicks and menu explorations.
Customization Limitations: Care360 EHR may have limited options for tailoring the system to individual practice workflows or specialties. Practices with unique needs may find it difficult to configure the system to match their preferred processes, potentially hindering efficiency.
Integration Issues: Integrating Care360 EHR with other healthcare systems or software can pose challenges. This can lead to data silos and hinder seamless information exchange between different platforms, potentially impacting care coordination and efficiency.
Customer Support Concerns: Some users have reported difficulties reaching customer support or experiencing long wait times for assistance. Prompt and effective technical support is crucial for addressing issues and minimizing disruptions to clinical workflows.
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Azalea health is a cloud-based solution that stands out amongst its competitors, but user reviews present both promising strengths and concerning weaknesses. It's known for its intuitive interface, customizable dashboards, secure patient portal and mobile accessibility. However, challenges persist with its scheduling module's complexity and platform performance issues, with significant dissatisfaction reported regarding the support team's responsiveness. Despite its reported cons, Azalea is a good fit for customers looking to streamline routine admin tasks and enhance revenue and profitability.

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Care360 EHR has in the past received high marks for its user-friendliness and comprehensive features, once making it a popular choice among healthcare organizations. Users appreciate the intuitive interface and the wide range of functionalities, such as patient record management, billing, and scheduling, which streamline workflows and improve efficiency. The e-prescribing system is a standout feature, lauded for its accuracy and convenience. Additionally, Care360 EHR's compliance with industry standards, including meaningful use stages one and two, ensures that healthcare providers meet regulatory requirements. However, some users have expressed concerns about the cost of the system and occasional slow performance. Despite these drawbacks, the overall sentiment towards Care360 EHR is positive, with users praising its ease of use, robust features, and excellent support from the Quest Diagnostics team. Care360 EHR is best suited for healthcare organizations seeking a comprehensive and user-friendly EHR system. Its ability to handle a wide range of tasks makes it ideal for organizations of all sizes, from small independent practices to large multi-specialty groups. The system's scalability and flexibility allow it to adapt to the evolving needs of healthcare providers, ensuring that they have the tools they need to deliver high-quality patient care.

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