Home > EHR Software > athenaOne > athenaOne vs Genesis Chiropractic

athenaOne vs Genesis Chiropractic

Last Updated: November 18th, 2024

Our analysts compared athenaOne vs Genesis Chiropractic based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

athenahealth is a cloud-based clinical and financial solution for healthcare practices and organizations. It combines software services to alleviate administrative burdens and improve clinical efficiencies. Streamlined physician workflows promote a focus on patient-centric care.

It incorporates engagement tools, such as telehealth services, patient portals and online scheduling to improve patient satisfaction.

Genesis Chiropractic is an ONC-certified, cloud-based software for general and specialty chiropractic health organizations. It offers all-in-one inclusions for data storage, scheduling, patient engagement, visit documentation and financial management. It is accessible from any device with a web browser.

In addition, this vendor offers financial services. Users can outsource billing and claims processing to focus on providing care instead of administrative work. Chiropractors starting their first practice are eligible for Kickstart, a three-year payment plan.

$550/Provider, Monthly

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$97/User, Monthly

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One Sky Family Medicine

Rocky Hill Pediatrics

Valley Medical Group

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Product Insights

Adaptability: Cloud-based deployment allows real-time updates to keep physicians compliant with industry and regulatory changes. Provide remote care in an increasingly digital world using telehealth functionality.
Mobile Accessibility: Access schedules, manage inboxes, send prescriptions and more from anywhere using an iOS mobile app.
Increase Operational Efficiency: Access clinical information from multiple sources instantly, saving time and providing the most accurate treatment.
RCM: Leverage RCM services to reduce time spent on administrative tasks, such as obtaining prior authorizations, rectifying claim errors and managing denials.
Focus on Patients: Improve clinician and staff morale while freeing up more time for patient-centric care by automating busy-work tasks.
Interoperability: Securely exchange medical information across healthcare organizations. Directly connect to labs, imaging centers, pharmacies, public health registries and more to locate patient records and incorporate them in workflows using CommonWell and Carequality integration.
Patient Engagement: Communicate with patients at scale to deliver campaign information and notifications. Patients can exchange messages with physicians, view lab results, request prescription refills and more using mobile devices. Patients can receive automated reminders and notifications regarding appointments, billing and follow-up care.
Online Scheduling: Allow patients to schedule appointments online. Configure functionality to meet practice needs, drive patient satisfaction and limit manual scheduling tasks for front desk staff.
Healthcare Regulations: Automatically monitor changes to federal quality programs so business owners don’t have to. Stay one step ahead of changing healthcare regulations like MACRA and MIPS.
Return on Investment: Increase health organizations’ revenue in the long run. Receive monetary government incentives simply by implementing solutions designed to demonstrate meaningful use for qualified facilities.
Fewer No-Shows: Reduce no-shows and increase daily traffic by providing patients with tools to manage appointments and check in online prior to visits.
Billing/Claims Management: Improves higher first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission.

Practice Growth: Streamlined documentation and scheduling reduce time spent on manual data entry, providing more time for patient interaction and scheduled appointments.
Patient Retention: Reminders and alerts offer an at-a-glance view of patients with missed appointments, unscheduled future visits and expired recurring care plans. Leverage this information to recall patients helps practices keep existing clientele.
Improve Compliance: Securely stored patient data and credit card information ensures practices are fully compliant with government regulations. End-to-end encrypted messaging allows chiropractic providers to electronically communicate with patients while adhering to HIPAA compliance.
More Free Time: Automated capabilities free up time for personal endeavors. Finish out the day after the last patient visit instead of spending additional time in the office manually attending to practice and financial management.
Increase Revenue: Electronic billing integrated with visit documentation allows practitioners to efficiently create and deliver statements for services rendered and track unpaid balances to ensure payments don’t fall through the cracks. Claims scrubbing and processing promote compliance to maximize insurance reimbursements.

Connected Health Network: Physicians can offer better care by leveraging data and insights from over 160,000 providers and 100 million patients. Lets users exchange information with over a quarter of a million points of care, such as specialists, urgent care facilities, labs, pharmacies and more.
Patient Engagement: Optimize the number of patients seen each day with appointment scheduling. Limit the number of no-shows while improving patient satisfaction with automated reminders and online patient check-in.
Patient Portal: Let patients view medical histories, sign documents, pay bills, manage appointments and more using mobile devices. Physicians can communicate with patients through messaging, notes or even video calls.
Authorization Management: Outsource researching requirements and contacting payers for medical authorizations. View authorization statuses directly from in-app clinical workflows.
Care Coordination: Access and share data, track orders, send results and more. Keep sensitive information secure and share data in real time.
Reporting: Access detailed, real-time reports based on other clinics’ activity to help establish benchmarks, recognize patterns and issue more accurate treatment and diagnosis.
Population Health: Physicians can stay connected to vital patient population data with population health tools. Utilize automated outreach services and network-based knowledge from in-house analysis experts.
Interoperability: Connect to more than 26,000 health plans, 12,000 lab and imaging endpoints, 95% of US pharmacies and more than 1,200 external sites. Integrate with CommonWell and Carequality, to gain access to Epic and Cerner sites, along with numerous local, state and national Health Information Exchanges.
Marketplace: Extend capabilities with access to apps in a dedicated marketplace with developer support.

Single Point Management: Create custom tasks to automatically assign to staff members. Leverage an all-in-one solution to handle practice management in a single place.
Scheduling: Customize schedules for individual- or multi-location practices. Allow patients to schedule appointments online and receive automated check-in alerts.
- Reminders: Send appointment reminders via text, email or chat. Automatically request post-visit social media reviews from patients.
Patient Retention Management: Manage missed appointments and contact patients for reschedules. View existing clients with unscheduled future appointments and expired care plans to make recall contact.
Point of Sale: Accept patient credit card payments directly from the platform. Use PCI-compliant storage to retain credit card information for recurring payments and receive real-time alerts for declined transactions.
- Inventory Management: Link inventory with sales to track item quantity. Ensure top-selling items are always in stock or avoid reordering products that don’t move as quickly.
Billing: Generate billing codes from visit information and notes to automatically create patient payment statements and balances. Send invoices electronically.
- Claims: Check patient insurance eligibility in real time. Auto-route underpaid and rejected claims to improve resolution reimbursement turnaround time. Run real-time eligibility checks and access audit trails to further manage claims processing.
Documentation: Streamline visit documentation using SOAP templates to take notes. Capture patient narratives, including appointment types, exams, return visits and outcomes.
- Patient Kiosk: Allow patients to virtually check in for appointments. Electronically provide secure, HIPAA-compliant forms to collect pre-appointment information ahead of scheduled visits.
Services: Compliment platform functionality with financial services.
- Billing and Claims Management: Outsource financial processes, such as patient billing, eligibility checks and claims creation and submission to focus attention on patient care. Communicate with billing team members and track revenue management within the platform.
- Kickstart: Receive software payment assistance for first-time practices. Pay for the product over a three-year period.

Product Ranking

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#89

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Analyst Rating Summary

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User Sentiment Summary

76%

of users recommend this product

athenaOne has a 'good' User Satisfaction Rating of 76% when considering 953 user reviews from 4 recognized software review sites.

90%

of users recommend this product

Genesis Chiropractic has a 'excellent' User Satisfaction Rating of 90% when considering 505 user reviews from 2 recognized software review sites.

3.6 (102)

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3.8 (836)

4.55 (240)

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3.6 (14)

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Awards

Synopsis of User Ratings and Reviews

Customer Support: Users who struggled with implementation received adequate support, and all users have access to effective support at all times, as noted by almost 90% of reviews.

Functionality: Athena provides medical practices with all of the functionality that they need, as noted by slightly more than 75% of reviews.

User Interface: The user interface is intuitive and easy to use, as noted by 75% of reviews.

System Downtime: Of the users who discussed the solution’s accessibility, 60% noted that they had not experienced any significant system downtime and felt that they were always able to access functionalities when they wanted to.

Easy to Use: Users appreciate the user-friendly interface and intuitive design, finding it easy to navigate and learn the system.

Customization: The software offers a high degree of customization, allowing practices to tailor it to their specific workflows and preferences.

Cloud-Based: Being cloud-based, Genesis Chiropractic provides accessibility from any device with an internet connection, offering flexibility and convenience for users.

Support: Users frequently mention the responsive and helpful customer support provided by Genesis Chiropractic, ensuring assistance when needed.

Claims: While the claims scrubbing feature was praised by users, nearly 70% of reviewers felt that this feature noted that the language used for claims is difficult to interpret, clearing claims can be challenging and users felt that they did not receive satisfactory support when they reached out for help in regards to this feature.

Cost: Though only mentioned by approximately 10% of reviewers, the high price of the system was a detriment of the platform, as reported by 80% of users who discuss price in their review.

Accuracy: Some reviewers noted that they had difficulty entering or searching for their data within the platform as well as found inconsistencies within their records, as reported by 60% of users who mentioned Athena’s accuracy.

Suggestions: Users can make suggestions about changes they’d like to see within the system on a community forum, however, nearly 70% of reviewers who mention this capability felt that the suggestions of larger companies were unfairly prioritized over the suggestions of everyone else.

Limited Customization: The system's rigidity can pose challenges for practices with unique workflows or specialties as it may not accommodate specific needs or preferences.

Outdated Interface: Some users find the interface to be outdated and clunky, potentially impacting efficiency and user experience. Navigation and data entry processes may feel cumbersome compared to more modern systems.

Customer Support Issues: There have been reports of challenges with customer support responsiveness and effectiveness, which can be frustrating for users seeking timely assistance.

Athena offers robust functionalities that streamline many daily tasks for care providers. Many users felt that the system offered all of the functionalities they were looking for and felt that the interface was easy to navigate and did not experience system downtime. Users also felt that customer support was able to address most of their concerns at a satisfactory level. However, some users felt that the claims functionality was unsatisfactory and recognized that the system couldn’t make their desired customizations. Users also noticed inaccuracies in their data, but many were unable to determine if this was a result of the system storing information incorrectly or the result of users experiencing difficulty navigating the platform. The high price of this system may be cost prohibitive as this system is best suited for smaller practices that won’t need to provide multiple care providers with access to the system.

Genesis Chiropractic appears to be a popular choice among chiropractic professionals seeking a comprehensive and user-friendly EHR solution. Users frequently praise its intuitive interface and ease of use, highlighting that it requires minimal training to get started. The software's robust features, including scheduling, billing, and patient management tools, streamline daily operations and enhance efficiency. Genesis Chiropractic's integrated SOAP notes and treatment plan features are particularly well-received, as they simplify documentation and ensure compliance. Additionally, users appreciate the software's customization options, allowing them to tailor it to their specific practice needs. However, some users have expressed concerns about occasional software glitches and the need for more frequent updates. While Genesis Chiropractic offers excellent customer support, some users have noted that response times can vary. Despite these minor drawbacks, Genesis Chiropractic remains a highly-regarded EHR solution for chiropractic practices of all sizes. Its comprehensive features, user-friendly interface, and customization options make it an ideal choice for those seeking to optimize their practice management and improve patient care.

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FAQ

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