Home > EHR Software > athenaOne > athenaOne vs Compulink

athenaOne vs Compulink

Last Updated: November 18th, 2024

Our analysts compared athenaOne vs Compulink based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

athenahealth is a cloud-based clinical and financial solution for healthcare practices and organizations. It combines software services to alleviate administrative burdens and improve clinical efficiencies. Streamlined physician workflows promote a focus on patient-centric care.

It incorporates engagement tools, such as telehealth services, patient portals and online scheduling to improve patient satisfaction.

Compulink’s healthcare EHR software provides an all-in-one solution designed to help medical practices to deliver enhanced patient care and achieve business success. It helps speed documentation and streamlines practice workflows. It offers practice management, revenue cycle management, patient engagement tools and more. It provides EDI support, credit card processing, eligibility requests, inventory control and more.

Available on the cloud or a hosted server, users can access it from anywhere at any time via PC, iPad, tablet and smartphone. It is designed to fit specialized practices such as optometry, ophthalmology, orthopedics and more.

$550/Provider, Monthly

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$149/User, Monthly

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One Sky Family Medicine

Rocky Hill Pediatrics

Valley Medical Group

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Product Insights

Adaptability: Cloud-based deployment allows real-time updates to keep physicians compliant with industry and regulatory changes. Provide remote care in an increasingly digital world using telehealth functionality.
Mobile Accessibility: Access schedules, manage inboxes, send prescriptions and more from anywhere using an iOS mobile app.
Increase Operational Efficiency: Access clinical information from multiple sources instantly, saving time and providing the most accurate treatment.
RCM: Leverage RCM services to reduce time spent on administrative tasks, such as obtaining prior authorizations, rectifying claim errors and managing denials.
Focus on Patients: Improve clinician and staff morale while freeing up more time for patient-centric care by automating busy-work tasks.
Interoperability: Securely exchange medical information across healthcare organizations. Directly connect to labs, imaging centers, pharmacies, public health registries and more to locate patient records and incorporate them in workflows using CommonWell and Carequality integration.
Patient Engagement: Communicate with patients at scale to deliver campaign information and notifications. Patients can exchange messages with physicians, view lab results, request prescription refills and more using mobile devices. Patients can receive automated reminders and notifications regarding appointments, billing and follow-up care.
Online Scheduling: Allow patients to schedule appointments online. Configure functionality to meet practice needs, drive patient satisfaction and limit manual scheduling tasks for front desk staff.
Healthcare Regulations: Automatically monitor changes to federal quality programs so business owners don’t have to. Stay one step ahead of changing healthcare regulations like MACRA and MIPS.
Return on Investment: Increase health organizations’ revenue in the long run. Receive monetary government incentives simply by implementing solutions designed to demonstrate meaningful use for qualified facilities.
Fewer No-Shows: Reduce no-shows and increase daily traffic by providing patients with tools to manage appointments and check in online prior to visits.
Billing/Claims Management: Improves higher first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission.

Artificial Intelligence: Provides AI technology to benefit automation and workflow assistance where needed. It utilizes real-time data from clinics to optimize efficiency, enhance patient outcomes and increase revenue.
Smart Workflow: Monitors and optimizes patient flow automatically. Let users know who is waiting, where to go next and constant updates for maximum efficiency. Provides reports that enable users to analyze average times by appointment, examination type or tracking station.
Patient Engagement: Offers a mobile patient engagement tool that includes sending personalized messages based on diagnosis, appointment type, practice services and patient education. Send reminders to reduce no-shows and increase on-time payments.
Customization: Leverage customization to fit business needs. Customize templates, reports and more to streamline workflows.
Smart Marketing: Provides automated text/email alerts, wait/reschedule list management and a powerful recall system to help retain patients and build up business.
E-Commerce: Build a unique web store to match the practice's look and feel while including names and logos. All products can be ordered online or by text, and order notifications are sent directly to customers.

Connected Health Network: Physicians can offer better care by leveraging data and insights from over 160,000 providers and 100 million patients. Lets users exchange information with over a quarter of a million points of care, such as specialists, urgent care facilities, labs, pharmacies and more.
Patient Engagement: Optimize the number of patients seen each day with appointment scheduling. Limit the number of no-shows while improving patient satisfaction with automated reminders and online patient check-in.
Patient Portal: Let patients view medical histories, sign documents, pay bills, manage appointments and more using mobile devices. Physicians can communicate with patients through messaging, notes or even video calls.
Authorization Management: Outsource researching requirements and contacting payers for medical authorizations. View authorization statuses directly from in-app clinical workflows.
Care Coordination: Access and share data, track orders, send results and more. Keep sensitive information secure and share data in real time.
Reporting: Access detailed, real-time reports based on other clinics’ activity to help establish benchmarks, recognize patterns and issue more accurate treatment and diagnosis.
Population Health: Physicians can stay connected to vital patient population data with population health tools. Utilize automated outreach services and network-based knowledge from in-house analysis experts.
Interoperability: Connect to more than 26,000 health plans, 12,000 lab and imaging endpoints, 95% of US pharmacies and more than 1,200 external sites. Integrate with CommonWell and Carequality, to gain access to Epic and Cerner sites, along with numerous local, state and national Health Information Exchanges.
Marketplace: Extend capabilities with access to apps in a dedicated marketplace with developer support.

Electronic Health Records (EHR): Specialized knowledge includes integrated chief complaints, ICD-10 diagnosis codes, treatment plans and procedures helping practices streamline work processes.
Practice Management: Provides comprehensive practice automation, patient tracking and management, flexible programming and integrated employee productivity tools. It integrates the entire patient workflow to reduce operating costs, maximize revenue and improve patient satisfaction.
Smart Billing: Its automatic insurance billing and scrubbing capability reduces the time needed to generate claims by an estimated 90%. Eligibility, claims and ERA can be planned to run unattended and free up staff time. Edit worklist claims to contribute to AR days reduction and improved cash flow.
E-Prescribing: Simplify the prescription process, reduce errors and access records from anywhere. Provides electronic pharmaceutical connection and delivery via SureScripts, fax, mail and e-renewal processing.
Telehealth: Offers fully integrated real-time video and audio chat functionality to deliver care safely and seamlessly from almost anywhere. Add patient’s records to the call, and connect sessions to patient billing and insurance for faster, precise collections.
Patient Portal: Secure communication and processes between patients and healthcare providers with HIPAA compliance. Patients can view test and lab results, access medical summaries and prescriptions, make payments online and schedule and receive reminders to reduce no-shows.
Inventory Management: Offers optical POS and inventory management solutions, automatic updates on lens catalog and optical plans. It sends orders automatically to major labs and provides detailed cost reporting for products and sales.
Revenue Cycle Management: Assigns a dedicated team of experts who use a robust platform to manage rejection and denial, claims for support, payment posting, detailed reporting and patient billing.
ASAM Assessment: A comprehensive tool for evaluating treatment priorities and recommending the least intensive but safest, most efficient and effective care placement.

Product Ranking

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#8

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Analyst Rating Summary

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User Sentiment Summary

76%

of users recommend this product

athenaOne has a 'good' User Satisfaction Rating of 76% when considering 953 user reviews from 4 recognized software review sites.

81%

of users recommend this product

Compulink has a 'great' User Satisfaction Rating of 81% when considering 297 user reviews from 2 recognized software review sites.

3.6 (102)

3.5 (26)

3.8 (836)

4.1 (271)

5.0 (1)

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3.6 (14)

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Awards

Synopsis of User Ratings and Reviews

Customer Support: Users who struggled with implementation received adequate support, and all users have access to effective support at all times, as noted by almost 90% of reviews.

Functionality: Athena provides medical practices with all of the functionality that they need, as noted by slightly more than 75% of reviews.

User Interface: The user interface is intuitive and easy to use, as noted by 75% of reviews.

System Downtime: Of the users who discussed the solution’s accessibility, 60% noted that they had not experienced any significant system downtime and felt that they were always able to access functionalities when they wanted to.

Functionality: Provides comprehensive, robust tools that meet all office needs such as EHR, inventory, billing, practice management and more, as observed by all reviewers who specified its functionality.

Easy: The system is easy to use, navigate, learn and customize, as noted by 96% of users who said it was easy and accessible to use.

Customization: The software is very customizable, and allows users to adapt it to suit their company's needs, as mentioned by all users who talked about customization.

Customer Support: Nearly 97% of users who specified customer support liked that the support team was knowledgeable, courteous, and answered all questions in a very timely manner.

Claims: While the claims scrubbing feature was praised by users, nearly 70% of reviewers felt that this feature noted that the language used for claims is difficult to interpret, clearing claims can be challenging and users felt that they did not receive satisfactory support when they reached out for help in regards to this feature.

Cost: Though only mentioned by approximately 10% of reviewers, the high price of the system was a detriment of the platform, as reported by 80% of users who discuss price in their review.

Accuracy: Some reviewers noted that they had difficulty entering or searching for their data within the platform as well as found inconsistencies within their records, as reported by 60% of users who mentioned Athena’s accuracy.

Suggestions: Users can make suggestions about changes they’d like to see within the system on a community forum, however, nearly 70% of reviewers who mention this capability felt that the suggestions of larger companies were unfairly prioritized over the suggestions of everyone else.

Learning Curve: All users who talked about the learning curve said that it can take time to master all the available features.

Performance: All users who referred to performance said that the system occasionally has indexing issues that can cause downtime, crashes and freezes.

Updates: Updates to fix bugs often cause other areas of the software that worked fine to glitch, as observed by all users who specified updates.

Inefficient: It takes numerous clicks and searches to complete one workflow, as noted by all users who referred to the process.

Athena offers robust functionalities that streamline many daily tasks for care providers. Many users felt that the system offered all of the functionalities they were looking for and felt that the interface was easy to navigate and did not experience system downtime. Users also felt that customer support was able to address most of their concerns at a satisfactory level. However, some users felt that the claims functionality was unsatisfactory and recognized that the system couldn’t make their desired customizations. Users also noticed inaccuracies in their data, but many were unable to determine if this was a result of the system storing information incorrectly or the result of users experiencing difficulty navigating the platform. The high price of this system may be cost prohibitive as this system is best suited for smaller practices that won’t need to provide multiple care providers with access to the system.

Compulink provides robust functionality with an all-in-one database for specialty-specific EHRs, online bill pay, practice management, appointment reminders, telehealth, a patient portal, online scheduling, web registration and more. It is Intuitive and easy to learn and can be customized to meet business needs. It is frequently upgraded with added features for more efficient work processes. However, some reviewers mentioned that updates can cause issues. It can at times be slow, crash and freeze as well. Some tasks require a lot of clicks to complete. Overall, reviewers mentioned that support teams are responsive, knowledgeable, courteous and fixed issues in a timely manner.

Screenshots

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FAQ

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