athenahealth vs Practice EHR

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Our analysts compared athenahealth vs Practice EHR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

athenahealth Software Tool
Practice EHR Software Tool

Product Basics

AthenaOne is a cloud-based electronic health record (EHR) software designed to streamline clinical workflows and administrative tasks for healthcare providers. It is most suited for small to medium-sized practices and clinics seeking a comprehensive EHR solution with robust features and a user-friendly interface. Key benefits include improved patient care coordination, enhanced clinical decision-making, and increased practice efficiency. Popular features include patient charting, scheduling, billing, and reporting. AthenaOne is often praised for its intuitive design and ease of use, as well as its robust integration capabilities with other healthcare systems. Pricing is typically based on the number of providers and features required, with monthly subscription fees as the common payment model.

Pros
  • Easy navigation
  • Robust features
  • Secure patient data
  • Seamless billing
  • Customizable templates
Cons
  • Potentially high cost
  • Learning curve for new users
  • Limited customization
  • Occasional technical glitches
  • Customer support response time
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Practice EHR is a cloud-based solution that helps healthcare providers handle all the administrative tasks of a medical facility. It includes patient scheduling, electronic medical records, charting, medical billing and claims management in an integrated suite.

Developed for small- to mid-sized businesses, it is a meaningful use certified, HIPAA compliant and customizable.
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$140/User, Monthly
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$179/Provider, Monthly
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Chromebook
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Android
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On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Patient Care Coordination: AthenaOne's comprehensive patient records, accessible from anywhere, enable seamless collaboration among providers and facilitate informed decision-making for better patient outcomes.
  • Enhanced Clinical Decision-Making: The software provides real-time access to patient data, clinical guidelines, and best practices, supporting evidence-based care and reducing medical errors.
  • Increased Practice Efficiency: AthenaOne streamlines workflows, automates administrative tasks, and reduces paperwork, allowing providers to focus more on patient care and less on administrative burdens.
  • Improved Patient Engagement: The patient portal empowers patients to actively participate in their care, view medical records, schedule appointments, communicate with providers, and manage their health information.
  • Enhanced Revenue Cycle Management: AthenaOne's integrated billing and coding features ensure accurate claims submissions, reduce billing errors, and accelerate reimbursements, optimizing practice revenue.
  • Improved Compliance: The software helps practices adhere to regulatory requirements, such as HIPAA and Meaningful Use, ensuring patient privacy and data security.
  • Enhanced Mobility: AthenaOne's mobile app enables providers to access patient records, securely communicate with colleagues, and complete tasks on the go, promoting flexibility and efficiency.
  • Scalability: The cloud-based platform allows practices to easily add users and expand capabilities as needed, accommodating growth and evolving needs.
  • Data Analytics: AthenaOne provides robust reporting and analytics tools that enable practices to track performance, identify trends, and make data-driven decisions to improve quality of care and business operations.
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  • Improved Patient Care: Streamlines access to patient records, allowing for more accurate and timely medical decisions.
  • Enhanced Efficiency: Automates routine tasks such as appointment scheduling and billing, freeing up staff to focus on patient care.
  • Regulatory Compliance: Ensures adherence to healthcare regulations like HIPAA, reducing the risk of costly fines and legal issues.
  • Data Security: Employs advanced encryption and security protocols to protect sensitive patient information from breaches.
  • Interoperability: Facilitates seamless data exchange between different healthcare systems, improving coordination of care.
  • Customizable Workflows: Allows practices to tailor the software to their specific needs, enhancing usability and productivity.
  • Patient Engagement: Features patient portals that enable individuals to access their health information and communicate with providers, fostering better patient involvement.
  • Cost Savings: Reduces administrative overhead and minimizes errors, leading to significant financial savings over time.
  • Scalability: Grows with your practice, accommodating increasing patient loads and expanding services without requiring a complete system overhaul.
  • Real-Time Analytics: Provides actionable insights through data analytics, helping practices make informed decisions and improve outcomes.
  • Remote Access: Enables healthcare providers to access patient records and manage tasks from anywhere, enhancing flexibility and responsiveness.
  • Streamlined Billing: Integrates with billing systems to ensure accurate and timely claims processing, reducing denials and improving cash flow.
  • Training and Support: Offers comprehensive training and ongoing support to ensure staff can effectively use the system, minimizing disruptions.
  • Patient Safety: Reduces the risk of medical errors by providing accurate and up-to-date patient information at the point of care.
  • Environmental Impact: Reduces paper usage by digitizing records, contributing to a more sustainable practice.
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  • Patient Charting: Electronic medical records (EMR) with customizable templates, comprehensive charting tools, and integrated clinical decision support.
  • Scheduling: Online appointment scheduling, customizable appointment reminders, and patient wait time tracking.
  • Billing and Coding: Integrated billing and coding functionality, claims management, and revenue cycle reporting.
  • Patient Portal: Secure online access for patients to view medical records, schedule appointments, communicate with providers, and manage billing.
  • Telehealth: Integrated video conferencing capabilities for virtual patient visits.
  • Mobile App: Access to patient records, charting, and communication on mobile devices.
  • Reporting and Analytics: Robust reporting tools for clinical, financial, and operational performance.
  • Integration: Connectivity with labs, pharmacies, imaging centers, and other healthcare systems.
  • Security and Compliance: HIPAA-compliant security measures to protect patient data.
  • Customization: Ability to tailor the system to meet specific practice needs.
  • Support: Comprehensive training, support, and resources available.
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  • Dashboard:  Get an operational overview with a visual dashboard that lists several key practice performance indicators' current and historical statistics. 
  • Charting:  Access all patient information such as current vitals, recent and upcoming appointments, documents, lab reports, prescriptions, progress notes and more. Leverage multiple means of documentation such as point and click, voice recognition and free text. 
  • Document Management:  Minimize paper use and store patient documents securely in cloud storage spaces. Scan, store, export and share documents in a variety of supported formats. 
  • E/M Coding:  Maximize practice revenue by automatically determining the most suitable Evaluation and Management (E/M) CPT code for each consultation. 
  • Clinical Decision Support:  Get CDS interventions, reminders and other disease management functionalities for strong clinical decision support. 
  • E-Prescribing:  Get faster access to over 68,000 pharmacies nationwide with Superscripts certification. Create and share prescriptions electronically with greater prescriber mobility, automate prescription renewal requests and authorization. 
  • Lab Integration:  Submit lab orders and receive results electronically with discrete and structured data for meaningful use requirements. Share results with patients through the patient portal. 
  • Scheduling:  Create and view color-coded custom schedules for each provider and location. Enable patients to accept, cancel or reschedule an appointment through the patient portal. Send automated appointment reminders to patients via email. 
  • Communication Management:  Manage patient-provider and inter-staff communication in a secure network through emails, texts and fax. 
  • Patient Portal:  Enable patients to request appointments, prescriptions and refills, access their healthcare information, pay bills and communicate with their provider through a secure HIPAA-compliant platform. 
  • Tele-visit:  Conduct HIPAA-compliant video consultations through Tele-visits. Manage check-ins, appointments and information verification from the patient portal and practice website. Enable charting through voice recognition and free text during the consultation and share consultation summary with the patient at the end of a consultation. 
  • Check-in Kiosk:  Simplify the check-in process through a self-service kiosk enabling patients to provide pre-appointment information such as demographics, consent forms, social and family history and more. 
  • Billing:  Get a detailed view of practice performance with a visual billing dashboard that shows time-based billing summaries. Create and share invoices with patients, collect payments through payment gateway integration. Check statuses of pending and overdue bills to gain insight into financial performance. 
  • Claim Management:  Ensure claim accuracy, minimize denials and get faster payments through comprehensive claim scrubbing. Automatically submit claims with transparent and fully-integrated clearinghouse (EDI simplified) support. 
  • Electronic Remittance Reports:  Use standard-based Electronic Remittance Reports to receive insurance payments electronically. Get detailed breakdowns of payment and medical claims adjudication.  
  • Follow Up and Denial Management:  Automate denial management, get detailed reports of all denials to categorize, correct and resubmit claims and follow-up on accepted, rejected and overdue claims easily. 
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Product Ranking

#45

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#107

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User Sentiment Summary

Good User Sentiment 953 reviews
Great User Sentiment 35 reviews
75%
of users recommend this product

athenahealth has a 'good' User Satisfaction Rating of 75% when considering 953 user reviews from 4 recognized software review sites.

85%
of users recommend this product

Practice EHR has a 'great' User Satisfaction Rating of 85% when considering 35 user reviews from 1 recognized software review sites.

3.5 (102)
n/a
3.8 (836)
4.26 (35)
5.0 (1)
n/a
3.6 (14)
n/a

Synopsis of User Ratings and Reviews

Streamlined Workflow: Reduces manual data entry and automates tasks, saving time and improving efficiency.
Improved Patient Care: Enhances communication and collaboration between providers, leading to better patient outcomes.
Enhanced Reporting & Analytics: Provides real-time insights into practice performance and patient data, enabling data-driven decision making.
Mobile Accessibility: Offers mobile app for charting, scheduling, and patient communication, improving flexibility and accessibility.
Customizable Interface: Allows tailoring the platform to specific practice needs and workflows, improving user experience.
Positive User Reviews: Consistently praised for its ease of use, intuitive interface, and helpful support team.
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Intuitive Interface: Users praise Practice EHR for its user-friendly design, making it easy to navigate and find information quickly.
Comprehensive Features: The platform offers a wide range of features, including charting, e-prescribing, and patient scheduling, streamlining various aspects of practice management.
Strong Customer Support: Users appreciate the responsive and helpful customer support provided by Practice EHR, ensuring any issues are addressed promptly.
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Learning Curve: Initial setup and training can be time-consuming for some users.
Cost: Subscription fees may be higher compared to some basic EHR systems.
Glitches and Bugs: Occasional reports of technical issues and bugs in the platform.
Limited Customization Options: Some users wish for more granular control over customization features.
Integration Challenges: Integration with certain legacy systems can be complex.
Customer Support: Mixed experiences with customer support response times and quality.
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Difficult to Use: Users have reported Practice EHR as being unintuitive and difficult to navigate, leading to frustration and decreased efficiency.
Limited Features: Some users have expressed dissatisfaction with the limited functionality of Practice EHR, finding it lacking in features compared to other EHR systems.
Poor Customer Support: Users have reported difficulties in getting timely and effective support from Practice EHR, leading to prolonged downtime and unresolved issues.
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User reviews paint a compelling picture of athenaOne's strengths and weaknesses. Many users laud its intuitiveness and efficiency, comparing it favorably to Epic in particular. "Charting a patient in athenaOne takes half the time compared to Epic," one user shared, highlighting the streamlined interface. Another user raved about the integrated functionalities, stating, "The way athenaOne links billing and scheduling saves us so much time compared to our previous system, which kept everything siloed." However, some users expressed frustrations with limited customization options and occasional hiccups in customer support. "I wish athenaOne offered more granular control over customizing templates and workflows like you can in Epic," commented one user, seeking greater personalization. Another mentioned, "Customer support can be a mixed bag. While they're sometimes helpful and prompt, I've also had experiences with long wait times and inconsistent responses." Overall, user reviews suggest athenaOne shines in user-friendliness, comprehensive features, and workflow efficiency, rivaling even industry giants like Epic in these aspects. While some limitations around customization and support exist, athenaOne remains a strong contender in the EHR market, offering a user-friendly and feature-rich experience for healthcare providers looking to optimize their practice operations.

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Is Practice EHR the "practice" EHR for your practice? Recent user reviews suggest that Practice EHR is a strong contender in the EHR market, particularly for smaller practices looking for a comprehensive and user-friendly solution. Users consistently praise Practice EHR for its intuitive interface, which simplifies complex tasks like charting and billing. One user even compared it to a popular ride-sharing app, stating, "It's as easy to use as ordering an Uber." This ease of use is a major differentiating factor for Practice EHR, as many competing EHRs are known for their steep learning curves. However, Practice EHR is not without its drawbacks. Some users have reported limitations with the reporting features, finding them less robust than those offered by competitors like Epic or Cerner. This limitation could be a dealbreaker for larger practices or those requiring highly specialized reporting capabilities. Overall, Practice EHR appears to be a good fit for smaller practices that prioritize ease of use and affordability over advanced reporting features. Its intuitive design and comprehensive functionality make it a practical choice for practices looking to streamline their operations and improve patient care without breaking the bank.

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