athenahealth vs EHR 24/7

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Our analysts compared athenahealth vs EHR 24/7 based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

athenahealth Software Tool
EHR 24/7 Software Tool

Product Basics

AthenaOne is a cloud-based electronic health record (EHR) software designed to streamline clinical workflows and administrative tasks for healthcare providers. It is most suited for small to medium-sized practices and clinics seeking a comprehensive EHR solution with robust features and a user-friendly interface. Key benefits include improved patient care coordination, enhanced clinical decision-making, and increased practice efficiency. Popular features include patient charting, scheduling, billing, and reporting. AthenaOne is often praised for its intuitive design and ease of use, as well as its robust integration capabilities with other healthcare systems. Pricing is typically based on the number of providers and features required, with monthly subscription fees as the common payment model.

Pros
  • Easy navigation
  • Robust features
  • Secure patient data
  • Seamless billing
  • Customizable templates
Cons
  • Potentially high cost
  • Learning curve for new users
  • Limited customization
  • Occasional technical glitches
  • Customer support response time
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EHR 24/7 by OfficeAlly is a cloud-based ONC-ACB certified solution for medical practices of all specialties to maintain paperless patient records and improve patient care. Intuitive, fast and easy to customize, it’s remotely accessible by both patients and providers throughout the day. Its clinical records module ensures compliance with all major government regulations with patient data security, interoperability and confidentiality.

It provides clinical visualizations, e-prescribing, a lab interface and SOAP note templates to streamline patient encounters, progress and care delivery. Accommodate patient access with its data sharing protocols. The vendor also provides billing, scheduling, telehealth and patient engagement modules to enhance its offerings.
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$140/User, Monthly
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$39.95/Provider, Monthly
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Tailored to your specific needs
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Windows
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Android
Chromebook
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Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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Knowledge Base
24/7 Live Support

Product Insights

  • Improved Patient Care Coordination: AthenaOne's comprehensive patient records, accessible from anywhere, enable seamless collaboration among providers and facilitate informed decision-making for better patient outcomes.
  • Enhanced Clinical Decision-Making: The software provides real-time access to patient data, clinical guidelines, and best practices, supporting evidence-based care and reducing medical errors.
  • Increased Practice Efficiency: AthenaOne streamlines workflows, automates administrative tasks, and reduces paperwork, allowing providers to focus more on patient care and less on administrative burdens.
  • Improved Patient Engagement: The patient portal empowers patients to actively participate in their care, view medical records, schedule appointments, communicate with providers, and manage their health information.
  • Enhanced Revenue Cycle Management: AthenaOne's integrated billing and coding features ensure accurate claims submissions, reduce billing errors, and accelerate reimbursements, optimizing practice revenue.
  • Improved Compliance: The software helps practices adhere to regulatory requirements, such as HIPAA and Meaningful Use, ensuring patient privacy and data security.
  • Enhanced Mobility: AthenaOne's mobile app enables providers to access patient records, securely communicate with colleagues, and complete tasks on the go, promoting flexibility and efficiency.
  • Scalability: The cloud-based platform allows practices to easily add users and expand capabilities as needed, accommodating growth and evolving needs.
  • Data Analytics: AthenaOne provides robust reporting and analytics tools that enable practices to track performance, identify trends, and make data-driven decisions to improve quality of care and business operations.
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  • Integrates Seamlessly: Create an uninterrupted flow of data through seamless integrations with native or third-party modules. 
    • Continuation of Care: Easily receive comprehensive patient data from or share it with other providers through workflows. 
    • Reduce Data-Entry Errors: Reduce data duplication and errors typically associated with data transcription by integrating with existing practice workflows. 
  • Remain Compliant and Secure: ONC-ACB 2015 certified, it ensures compliance with the 21st Century Cures Act, HIPAA regulations. Also compliant with meaningful use and value-based incentive programs with its robust data access, sharing, privacy, reporting and security protocols. 
  • Value-Based Care Coding: Increase revenues by getting paid for performance. Bundle CPT codes for faster coding. 
  • Faster Patient Encounters: Save time on patient encounters with personalizable documentation templates and real-time access to patient data. 
  • Ease Clinical Burdens: Track patient progress remotely with detailed progress notes and easy-to-understand visualizations. Order and review ordered lab reports and medications, and safely e-prescribe scheduled meds. 
  • Ease of Use: Has an intuitive interface, easy to use and navigate. Customize all its modules according to unique needs. 
  • Improve Patient Satisfaction: Provide a remote web-based portal for patients to seamlessly access relevant clinical data, including clinical summaries, progress information, lab and test results, e-prescriptions and more. 
  • Free Support: Provides robust implementation, training and technical support for free. 
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  • Patient Charting: Electronic medical records (EMR) with customizable templates, comprehensive charting tools, and integrated clinical decision support.
  • Scheduling: Online appointment scheduling, customizable appointment reminders, and patient wait time tracking.
  • Billing and Coding: Integrated billing and coding functionality, claims management, and revenue cycle reporting.
  • Patient Portal: Secure online access for patients to view medical records, schedule appointments, communicate with providers, and manage billing.
  • Telehealth: Integrated video conferencing capabilities for virtual patient visits.
  • Mobile App: Access to patient records, charting, and communication on mobile devices.
  • Reporting and Analytics: Robust reporting tools for clinical, financial, and operational performance.
  • Integration: Connectivity with labs, pharmacies, imaging centers, and other healthcare systems.
  • Security and Compliance: HIPAA-compliant security measures to protect patient data.
  • Customization: Ability to tailor the system to meet specific practice needs.
  • Support: Comprehensive training, support, and resources available.
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  • Patient Documentation: Provides a centralized database to record and access patient data with ease. It can be utilized along with progress note and documentation templates such as SOAP note formats to facilitate clinical charting. 
  • E-Prescription: Check medication and allergy interactions, formulary alternatives and eligibility benefits to safely e-prescribe and authorize refill requests. EPCS certified, it can transmit prescriptions for controlled substances to pharmacies. 
  • Interoperability: Seamlessly integrate with any of the vendor-owned modules directly, or implement integrations with third-party modules through data standardization and secure APIs. 
  • Compliance Reporting and Visualization: Generate in-depth actionable reports and visualizations on various clinical aspects. 
  • Privacy and Security: Provides HIPAA-compliant patient data privacy and security. 
  • Remote Access: Cloud-based, it allows access to patient data 24/7 from anywhere. Patients can also access clinical progress files and summaries through its web-based portal. 
  • Access Controls: Retain more control over patient data security and privacy with customizable access privileges for all employees. 
  • Lab Interface: Order lab results and test reports. Receive, record and send reports to patients. 
  • Document Management: Add any number of documents to patient charts. 
  • Coding Assistance: Utilize superbills to stack multiple CPT for specific ICD-10 codes. 
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Product Ranking

#45

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EHR Software

#52

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EHR Software

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User Sentiment Summary

Good User Sentiment 953 reviews
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75%
of users recommend this product

athenahealth has a 'good' User Satisfaction Rating of 75% when considering 953 user reviews from 4 recognized software review sites.

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3.5 (102)
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3.8 (836)
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5.0 (1)
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3.6 (14)
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Synopsis of User Ratings and Reviews

Streamlined Workflow: Reduces manual data entry and automates tasks, saving time and improving efficiency.
Improved Patient Care: Enhances communication and collaboration between providers, leading to better patient outcomes.
Enhanced Reporting & Analytics: Provides real-time insights into practice performance and patient data, enabling data-driven decision making.
Mobile Accessibility: Offers mobile app for charting, scheduling, and patient communication, improving flexibility and accessibility.
Customizable Interface: Allows tailoring the platform to specific practice needs and workflows, improving user experience.
Positive User Reviews: Consistently praised for its ease of use, intuitive interface, and helpful support team.
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User-Friendly Interface: EHR 24/7 is praised for its intuitive design, making it easy for healthcare professionals to navigate and utilize its features effectively.
Comprehensive Features: The software offers a wide range of functionalities, covering various aspects of patient care, such as charting, e-prescribing, and billing, eliminating the need for multiple systems.
Customizable System: EHR 24/7 allows practices to tailor the system to their specific workflows and requirements, ensuring a seamless fit with existing processes.
Robust Reporting: The software provides comprehensive reporting tools, enabling healthcare providers to gain insights into patient data, track performance metrics, and make informed decisions.
Seamless Integration: EHR 24/7 seamlessly integrates with other healthcare systems, such as labs and pharmacies, streamlining workflows and reducing manual data entry.
Reliable Customer Support: Users commend EHR 24/7 for its responsive and helpful customer support team, ensuring any technical issues or questions are addressed promptly.
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Learning Curve: Initial setup and training can be time-consuming for some users.
Cost: Subscription fees may be higher compared to some basic EHR systems.
Glitches and Bugs: Occasional reports of technical issues and bugs in the platform.
Limited Customization Options: Some users wish for more granular control over customization features.
Integration Challenges: Integration with certain legacy systems can be complex.
Customer Support: Mixed experiences with customer support response times and quality.
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System Speed: EHR 24/7 has received some reports of slow system performance, which can be frustrating for users who need quick access to patient information.
Customization Options: Some users have expressed a desire for more advanced customization options to tailor the software to their specific practice needs.
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User reviews paint a compelling picture of athenaOne's strengths and weaknesses. Many users laud its intuitiveness and efficiency, comparing it favorably to Epic in particular. "Charting a patient in athenaOne takes half the time compared to Epic," one user shared, highlighting the streamlined interface. Another user raved about the integrated functionalities, stating, "The way athenaOne links billing and scheduling saves us so much time compared to our previous system, which kept everything siloed." However, some users expressed frustrations with limited customization options and occasional hiccups in customer support. "I wish athenaOne offered more granular control over customizing templates and workflows like you can in Epic," commented one user, seeking greater personalization. Another mentioned, "Customer support can be a mixed bag. While they're sometimes helpful and prompt, I've also had experiences with long wait times and inconsistent responses." Overall, user reviews suggest athenaOne shines in user-friendliness, comprehensive features, and workflow efficiency, rivaling even industry giants like Epic in these aspects. While some limitations around customization and support exist, athenaOne remains a strong contender in the EHR market, offering a user-friendly and feature-rich experience for healthcare providers looking to optimize their practice operations.

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Is EHR 24/7 all it's cracked up to be? User reviews from the past year suggest it's a reliable option for practices seeking to streamline their electronic health record management. Users rave about its intuitive interface and comprehensive features, particularly its robust patient record management and reporting tools. The system's seamless integration with other healthcare systems is another major plus, saving practices time and reducing errors. However, some users have reported occasional system slowdowns and a learning curve for new users. While customer support generally receives positive feedback, some users have experienced delayed response times during peak periods. EHR 24/7's ability to customize workflows, enhance clinical workflows, and provide secure communication make it a strong contender in the EHR market. These features are critical for practices aiming to optimize productivity, improve patient care coordination, and ensure data security. Overall, EHR 24/7 appears to be a good fit for practices of all sizes looking for a user-friendly and feature-rich EHR system, particularly those already familiar with Office Ally's suite of healthcare solutions.

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