athenahealth vs Credible EHR

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Our analysts compared athenahealth vs Credible EHR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

athenahealth Software Tool
Credible EHR Software Tool

Product Basics

AthenaOne is a cloud-based electronic health record (EHR) software designed to streamline clinical workflows and administrative tasks for healthcare providers. It is most suited for small to medium-sized practices and clinics seeking a comprehensive EHR solution with robust features and a user-friendly interface. Key benefits include improved patient care coordination, enhanced clinical decision-making, and increased practice efficiency. Popular features include patient charting, scheduling, billing, and reporting. AthenaOne is often praised for its intuitive design and ease of use, as well as its robust integration capabilities with other healthcare systems. Pricing is typically based on the number of providers and features required, with monthly subscription fees as the common payment model.

Pros
  • Easy navigation
  • Robust features
  • Secure patient data
  • Seamless billing
  • Customizable templates
Cons
  • Potentially high cost
  • Learning curve for new users
  • Limited customization
  • Occasional technical glitches
  • Customer support response time
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Credible EHR, a comprehensive software solution from Qualifacts, is designed to streamline electronic health record management for behavioral health organizations. It excels in handling tasks such as patient documentation, billing, scheduling, and reporting, making it particularly well-suited for mental health clinics, substance abuse centers, and other behavioral health providers. This suitability stems from its robust features tailored to the unique needs of these settings, including customizable treatment plans, progress notes, and compliance tracking.

Users benefit from its intuitive interface, which enhances efficiency and reduces administrative burdens. Popular features include real-time data access, integrated billing, and secure communication tools, all of which contribute to improved patient care and operational efficiency. Compared to similar products, Credible EHR is often praised for its user-friendly design and comprehensive support services.

Pricing details for Credible EHR are not readily available, and potential users are encouraged to contact SelectHub for a personalized quote based on their specific requirements.

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$140/User, Monthly
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$45,000 Annually, Quote-based
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Windows
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Android
Chromebook
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Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support
Email
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FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Patient Care Coordination: AthenaOne's comprehensive patient records, accessible from anywhere, enable seamless collaboration among providers and facilitate informed decision-making for better patient outcomes.
  • Enhanced Clinical Decision-Making: The software provides real-time access to patient data, clinical guidelines, and best practices, supporting evidence-based care and reducing medical errors.
  • Increased Practice Efficiency: AthenaOne streamlines workflows, automates administrative tasks, and reduces paperwork, allowing providers to focus more on patient care and less on administrative burdens.
  • Improved Patient Engagement: The patient portal empowers patients to actively participate in their care, view medical records, schedule appointments, communicate with providers, and manage their health information.
  • Enhanced Revenue Cycle Management: AthenaOne's integrated billing and coding features ensure accurate claims submissions, reduce billing errors, and accelerate reimbursements, optimizing practice revenue.
  • Improved Compliance: The software helps practices adhere to regulatory requirements, such as HIPAA and Meaningful Use, ensuring patient privacy and data security.
  • Enhanced Mobility: AthenaOne's mobile app enables providers to access patient records, securely communicate with colleagues, and complete tasks on the go, promoting flexibility and efficiency.
  • Scalability: The cloud-based platform allows practices to easily add users and expand capabilities as needed, accommodating growth and evolving needs.
  • Data Analytics: AthenaOne provides robust reporting and analytics tools that enable practices to track performance, identify trends, and make data-driven decisions to improve quality of care and business operations.
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  • Improved Patient Care: Credible EHR enables healthcare providers to access comprehensive patient records quickly, ensuring more accurate diagnoses and personalized treatment plans.
  • Enhanced Data Security: The software employs advanced encryption and access controls to protect sensitive patient information, reducing the risk of data breaches.
  • Streamlined Workflow: By automating routine tasks such as appointment scheduling and billing, Credible EHR allows healthcare staff to focus more on patient care and less on administrative duties.
  • Regulatory Compliance: Credible EHR helps organizations stay compliant with healthcare regulations like HIPAA by maintaining accurate records and providing audit trails.
  • Interoperability: The system supports seamless data exchange between different healthcare providers and systems, facilitating coordinated care and reducing redundant tests.
  • Cost Efficiency: By reducing paperwork and minimizing errors, Credible EHR can lower operational costs and improve the financial health of healthcare organizations.
  • Patient Engagement: Features like patient portals and secure messaging enhance communication between patients and providers, leading to better patient satisfaction and engagement.
  • Data Analytics: Credible EHR offers robust analytics tools that help healthcare providers identify trends, improve outcomes, and make data-driven decisions.
  • Customizable Templates: The software allows for the creation of customized templates that fit the specific needs of different specialties, improving efficiency and accuracy in documentation.
  • Remote Access: Healthcare providers can access patient records from anywhere, enabling telehealth services and improving care for patients in remote locations.
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  • Patient Charting: Electronic medical records (EMR) with customizable templates, comprehensive charting tools, and integrated clinical decision support.
  • Scheduling: Online appointment scheduling, customizable appointment reminders, and patient wait time tracking.
  • Billing and Coding: Integrated billing and coding functionality, claims management, and revenue cycle reporting.
  • Patient Portal: Secure online access for patients to view medical records, schedule appointments, communicate with providers, and manage billing.
  • Telehealth: Integrated video conferencing capabilities for virtual patient visits.
  • Mobile App: Access to patient records, charting, and communication on mobile devices.
  • Reporting and Analytics: Robust reporting tools for clinical, financial, and operational performance.
  • Integration: Connectivity with labs, pharmacies, imaging centers, and other healthcare systems.
  • Security and Compliance: HIPAA-compliant security measures to protect patient data.
  • Customization: Ability to tailor the system to meet specific practice needs.
  • Support: Comprehensive training, support, and resources available.
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  • Customizable Dashboards: Tailor your dashboard to display the most relevant information for your practice, enhancing workflow efficiency.
  • Integrated Billing: Seamlessly manage billing processes within the EHR system, reducing the need for external billing software.
  • Clinical Documentation: Utilize structured templates and free-text options to create comprehensive and accurate patient records.
  • Appointment Scheduling: Efficiently manage patient appointments with an intuitive scheduling interface that supports recurring appointments and reminders.
  • ePrescribing: Electronically prescribe medications directly from the EHR, ensuring accuracy and compliance with regulatory standards.
  • Interoperability: Exchange patient information with other healthcare systems and providers through standardized data formats and protocols.
  • Patient Portal: Provide patients with secure access to their health records, appointment scheduling, and direct communication with their healthcare providers.
  • Mobile Access: Access the EHR system from mobile devices, allowing healthcare providers to manage patient care on-the-go.
  • Analytics and Reporting: Generate detailed reports and analytics to monitor practice performance and patient outcomes.
  • Compliance Management: Ensure adherence to healthcare regulations such as HIPAA and HITECH with built-in compliance tools.
  • Task Management: Assign and track tasks within the EHR system to streamline administrative and clinical workflows.
  • Role-Based Access Control: Implement security measures by assigning specific access levels to different users based on their roles.
  • Telehealth Integration: Conduct virtual consultations and manage telehealth appointments directly through the EHR platform.
  • Lab Integration: Receive and manage lab results electronically, reducing manual data entry and improving accuracy.
  • Care Coordination: Facilitate communication and collaboration among care teams to ensure cohesive patient care.
  • Custom Forms: Create and utilize custom forms tailored to the specific needs of your practice or specialty.
  • Audit Trails: Maintain detailed logs of all user activities within the EHR system to ensure accountability and traceability.
  • Decision Support: Access clinical decision support tools that provide evidence-based recommendations at the point of care.
  • Document Management: Store and manage all patient-related documents in a centralized, easily accessible repository.
  • Training and Support: Benefit from comprehensive training resources and ongoing support to maximize the use of the EHR system.
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Product Ranking

#45

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EHR Software

#103

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EHR Software

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User Sentiment Summary

Good User Sentiment 953 reviews
Great User Sentiment 96 reviews
75%
of users recommend this product

athenahealth has a 'good' User Satisfaction Rating of 75% when considering 953 user reviews from 4 recognized software review sites.

80%
of users recommend this product

Credible EHR has a 'great' User Satisfaction Rating of 80% when considering 96 user reviews from 2 recognized software review sites.

3.5 (102)
n/a
3.8 (836)
3.96 (48)
n/a
4.0 (48)
5.0 (1)
n/a
3.6 (14)
n/a

Synopsis of User Ratings and Reviews

Streamlined Workflow: Reduces manual data entry and automates tasks, saving time and improving efficiency.
Improved Patient Care: Enhances communication and collaboration between providers, leading to better patient outcomes.
Enhanced Reporting & Analytics: Provides real-time insights into practice performance and patient data, enabling data-driven decision making.
Mobile Accessibility: Offers mobile app for charting, scheduling, and patient communication, improving flexibility and accessibility.
Customizable Interface: Allows tailoring the platform to specific practice needs and workflows, improving user experience.
Positive User Reviews: Consistently praised for its ease of use, intuitive interface, and helpful support team.
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Intuitive Interface: Credible EHR is recognized for its user-friendly design, making it easy for healthcare professionals to navigate and utilize its features efficiently.
Comprehensive Features: The platform offers a wide array of tools specifically designed for behavioral health organizations, covering various aspects of patient care and administrative tasks.
Robust Reporting: Users praise Credible EHR's powerful reporting capabilities, which allow for in-depth data analysis and facilitate informed decision-making.
Customizable Workflows: The software's flexibility enables healthcare providers to tailor workflows to match their specific practice needs and preferences.
Strong Customer Support: Credible EHR is commended for its responsive and helpful customer support team, ensuring that users receive timely assistance when needed.
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Learning Curve: Initial setup and training can be time-consuming for some users.
Cost: Subscription fees may be higher compared to some basic EHR systems.
Glitches and Bugs: Occasional reports of technical issues and bugs in the platform.
Limited Customization Options: Some users wish for more granular control over customization features.
Integration Challenges: Integration with certain legacy systems can be complex.
Customer Support: Mixed experiences with customer support response times and quality.
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System Speed: Credible EHR users have reported experiencing slow system speed at times.
Complex Features: Some users have noted that certain features within Credible EHR are complex and can be difficult to navigate.
Date Saving Issues: There have been reports of the date not saving correctly to the signature page if entered before the notes, requiring users to re-enter the date.
System Outages: Some users have experienced system outages, leading to the loss of unsaved notes. This issue appears to be linked to the system's automatic logout feature, designed to protect patient health information after a period of inactivity.
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User reviews paint a compelling picture of athenaOne's strengths and weaknesses. Many users laud its intuitiveness and efficiency, comparing it favorably to Epic in particular. "Charting a patient in athenaOne takes half the time compared to Epic," one user shared, highlighting the streamlined interface. Another user raved about the integrated functionalities, stating, "The way athenaOne links billing and scheduling saves us so much time compared to our previous system, which kept everything siloed." However, some users expressed frustrations with limited customization options and occasional hiccups in customer support. "I wish athenaOne offered more granular control over customizing templates and workflows like you can in Epic," commented one user, seeking greater personalization. Another mentioned, "Customer support can be a mixed bag. While they're sometimes helpful and prompt, I've also had experiences with long wait times and inconsistent responses." Overall, user reviews suggest athenaOne shines in user-friendliness, comprehensive features, and workflow efficiency, rivaling even industry giants like Epic in these aspects. While some limitations around customization and support exist, athenaOne remains a strong contender in the EHR market, offering a user-friendly and feature-rich experience for healthcare providers looking to optimize their practice operations.

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Is Credible EHR credible enough to earn a standing ovation from users, or does it fall flat? User reviews from the past year suggest Credible EHR is a robust and highly configurable EHR platform that shines in the behavioral health sector. Its reputation for being remarkably user-friendly, even for tech-wary clinicians, sets it apart. One user raved about the intuitive design, stating, "I like that I can easily find my client's information on the side tab. It is easy to locate files and find what I am looking for." However, some users have pointed out a steep learning curve, particularly for those unfamiliar with EHR systems. A major strength is its extensive customization, allowing organizations to mold the system to their specific workflows. This is crucial in the diverse world of behavioral health, where one size rarely fits all. However, a recurring gripe is the cost, which some users find prohibitive, especially smaller practices. Credible EHR's seamless integration with other healthcare systems streamlines workflows and boosts interoperability, a major plus in today's interconnected healthcare landscape. Credible EHR is best suited for large, multi-location behavioral health organizations that require a highly configurable and robust EHR solution and can navigate the initial learning curve and cost. Its user-friendly interface, extensive customization options, and seamless integration capabilities make it a valuable tool for managing complex workflows and improving patient care.

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