athenaClinicals vs Care360 EHR

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Our analysts compared athenaClinicals vs Care360 EHR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

athenaClinicals Software Tool
Care360 EHR Software Tool

Product Basics

AthenaClinicals EHR, by athenahealth, helps healthcare organizations maximize productivity and efficiency by handling repetitive, time-consuming tasks. Physicians use this product to manage appointment scheduling, medical documentation, patient information, diagnosis, health analytics and more.

The system allows physicians to spend more of their time focusing on the patient and less time dealing with tedious clerical work. This vendor connects over 160,000 providers and 100 million patients to help provide the most informed, accurate and quality treatment possible.
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Care360 EHR, now known has Quanum EHR, is a comprehensive set of medical EHR software systems made to compete with the best practice tool sets in the industry. As a versatile web-based solution that can support a small, independent doctor’s office or a larger multi-specialty physician practice, this cloud-based software can accommodate many types of improvements in handling digital files and patient care and health data.
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$10/Provider, Monthly
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$700/User, Annually
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Product Insights

  • Faster Documentation: AthenaClinicals EHR processes paper documents and transfers them to the EHR automatically. Information no longer needs to be entered and re-entered on paper, which saves physicians time. 
  • Quick Installation/Usability: The system's easy-to-use interface and individual training courses make athenaClinicals a breeze to implement. While most EHR systems take months or even more than a year to go live, athenaClinicals can be implemented in nearly half that time. 
  • Focus on Patients: AthenaClinicals handles numerous tasks and technical issues that may otherwise conflict with providing the highest quality patient care. Authorization management is also available for smaller practices, allowing physicians to focus more of their efforts on what’s most important — the patient. 
  • Mobility: With healthcare professionals becoming increasingly busy, athenaClinicals EHR enables physicians to work while they’re out of the office. Practitioners can send out notifications, request medications and exchange messages with their patients online. 
  • Low Cost: Unlike the majority of EHRs, athenaClinicals has zero hidden fees and does not charge for upgrades. 
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  • Part of the functionality of Care360 EHR addresses the electronic health record itself – modules in the EHR software system help doctors to enter important health information. Other parts of the system help with ordering tests and procedures. Care360 EHR also includes an e-prescribing system, a modern innovation that brings more accuracy and convenience to the task of writing prescriptions for patients.

  • The Care360 EHR system also helps practices to comply with industry standards. For example, the EHR software is made to accommodate the mandates made by the federal government in implementing meaningful use stages one and two; part of the goal of using EMR involves identifying health trends, and harnessing the power of big data to learn more about how a practice serves a community.

  • Another part of Care360 EHR design is aimed at improving revenue cycle management and providing technology solutions through a digital medical billing service tool set. Handling a revenue cycle is an enormous task for the average physician practice – part of this has to do with the “triage” that claims are subject to, and the back and forth that happens in the process of resolving claims. Medical billing service features in this EHR software product allow a provider office to more firmly control projected revenue, and to save time and money in the claims handling process.
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  • Clinical Efficiency: Users can access clinical information from numerous sources instantly. Secure text messaging is used to help make informed decisions when it comes to treatment. 
  • Patient Portal: Athenahealth’s patient portal tool, athenaCommunicator, lets patients view their health history, schedule appointments, sign forms, pay bills and more. Patients can also receive automated notifications and reminders regarding upcoming appointments, test results and more. 
  • athenahealth Network: With the nation’s most connected healthcare network, athenaClinicals can compare a clinic's health performance with that of other providers, as well as automatically providing clinical recommendations based on patients’ activity on the network. Information is exchanged between over 250,000 points of care, such as urgent care, specialties, labs, pharmacies and more. 
  • Intelligent Workflows: AthenaClinicals EHR learns from the network the more a client uses the program and simultaneously provides relevant patient information during the point of care. 
  • Interoperability: Many EHR solutions are quite limited when it comes to sharing patient information. With athenaClinicals on the other hand, practitioners can exchange important patient data with a number of other care sites and add it into a patient’s chart, making it so that physicians have all the patient information they need. 
  • Integration: AthenaClinicals EHR is integratable with many athenahealth services and solutions to help with every aspect of a health facility’s business. These integratable features include medical billing, care coordination, medical reference apps and more.
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  • E-Prescribing: In addition to managing patient eligibility, coverage and copay information, your physicians are able to chart, order and renew prescriptions 24/7 from any location. 
  • Patient Portal: With MyQuest, patients and providers can connect with one another and handle a variety of tasks electronically. Physicians can send and receive messages, keep patient-visit notes, create an electronic record of communications with patients, and more. Patients, on the other hand, can use the portal for things like tracking their health, viewing lab results, sharing medical information with doctors, etc. 
  • Data Diagnostics: Physicians can access patient-specific analytics in real time during the point of care. Data diagnostics deliver insights to your physicians when and where they need them, while expanding available data sources with a large set of clinical, claims quality and lab data to be used for decision support. 
  • Electronic Prior Authorization (ePA): By integrating directly with the EHR, ePA helps your healthcare professionals to easily obtain automated prior authorizations at the point of care. 
  • Electronic Lab Management: Quest Lab Stewardship helps optimize your lab test decisions by producing better outcomes and lowering costs — redundant, unnecessary, and omitted tests can be avoided. 
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#9

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User Sentiment Summary

Good User Sentiment 815 reviews
Good User Sentiment 39 reviews
76%
of users recommend this product

athenaClinicals has a 'good' User Satisfaction Rating of 76% when considering 815 user reviews from 5 recognized software review sites.

70%
of users recommend this product

Care360 EHR has a 'good' User Satisfaction Rating of 70% when considering 39 user reviews from 1 recognized software review sites.

3.7 (14)
n/a
3.7 (26)
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3.8 (754)
3.51 (39)
4.5 (4)
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4.2 (17)
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Synopsis of User Ratings and Reviews

Easy to Use: Many users find athenaClinicals intuitive and easy to navigate, even for those new to electronic health records. They appreciate the straightforward design and clear labeling, which makes it simple to find the information they need quickly.
Comprehensive Features: athenaClinicals offers a wide range of features that cater to various practice needs, from scheduling and billing to patient management and clinical documentation. Users appreciate the ability to manage all aspects of their practice within a single platform.
Strong Customer Support: athenaClinicals is known for its responsive and helpful customer support team. Users praise the availability of support resources, including phone, email, and online chat, which makes it easy to get assistance when needed.
Integration Capabilities: athenaClinicals integrates seamlessly with other healthcare applications, such as lab systems and pharmacy software. This integration streamlines workflows and reduces the need for manual data entry, saving time and improving efficiency.
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Streamlined Patient Scheduling: Care360 EHR offers tools to efficiently manage appointments, reducing scheduling conflicts and wait times. This includes features like automated reminders and online booking options.
Enhanced Clinical Documentation: The platform provides customizable templates and intuitive interfaces for clinical documentation, promoting accuracy and completeness of patient records. This can lead to better continuity of care and informed decision-making.
Improved Billing and Claims Management: Care360 EHR facilitates accurate coding and streamlined claims submissions, potentially reducing billing errors and claim denials. This can improve revenue cycle management for healthcare providers.
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Limited Customization: Some users have reported that athenaClinicals' customization options are limited, making it difficult to tailor the system to their specific workflow needs. For example, some users have found it challenging to create custom reports or modify the user interface to better suit their practice's unique requirements.
Steep Learning Curve: The software's interface can be complex and require significant training to master. This can be particularly challenging for new users or those transitioning from a different EHR system. For example, some users have reported difficulty navigating the system's menus and understanding the various features and functionalities.
Technical Issues: Some users have reported experiencing technical issues with athenaClinicals, such as slow loading times, system crashes, or data syncing problems. These issues can disrupt workflow and lead to frustration for users. For example, some users have reported encountering errors when attempting to access patient records or submit electronic prescriptions.
Customer Support: Some users have expressed dissatisfaction with athenaClinicals' customer support. They have reported long wait times, difficulty reaching a representative, or unhelpful responses. For example, some users have reported being unable to resolve technical issues or get timely assistance with billing questions.
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Usability Challenges: The user interface can feel outdated and clunky, leading to a steeper learning curve for new users. Navigation can be cumbersome, and finding specific functions or patient data may require multiple clicks and menu explorations.
Customization Limitations: Care360 EHR may have limited options for tailoring the system to individual practice workflows or specialties. Practices with unique needs may find it difficult to configure the system to match their preferred processes, potentially hindering efficiency.
Integration Issues: Integrating Care360 EHR with other healthcare systems or software can pose challenges. This can lead to data silos and hinder seamless information exchange between different platforms, potentially impacting care coordination and efficiency.
Customer Support Concerns: Some users have reported difficulties reaching customer support or experiencing long wait times for assistance. Prompt and effective technical support is crucial for addressing issues and minimizing disruptions to clinical workflows.
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AthenaClinicals is a cloud-based EHR software known for its robust features and intuitive interface, but user reviews over the past year have been a mixed bag. A standout feature is its comprehensive patient portal, athenaCommunicator, which empowers patients to schedule appointments, view health records, and communicate securely with providers. This not only enhances patient engagement but also streamlines administrative tasks for practices. Another strength is athenaClinicals' integration with a vast network of healthcare providers, athenaNet, facilitating seamless data exchange and care coordination. This interoperability is crucial in today's healthcare landscape, allowing providers to access a more complete patient history and make informed decisions. However, some users have reported that the software can be clunky and difficult to navigate, particularly for those unfamiliar with EHR systems. Additionally, while athenaClinicals offers extensive reporting capabilities, some users have found the sheer volume of data overwhelming and difficult to interpret without dedicated support. Overall, athenaClinicals is best suited for practices seeking a feature-rich EHR solution with a strong emphasis on patient engagement and care coordination. Its robust patient portal and integration with a vast provider network make it an excellent choice for practices looking to streamline workflows and improve communication. However, practices with limited technical expertise or those overwhelmed by extensive data analysis might find athenaClinicals less user-friendly and may require additional support to fully utilize its capabilities.

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Care360 EHR has in the past received high marks for its user-friendliness and comprehensive features, once making it a popular choice among healthcare organizations. Users appreciate the intuitive interface and the wide range of functionalities, such as patient record management, billing, and scheduling, which streamline workflows and improve efficiency. The e-prescribing system is a standout feature, lauded for its accuracy and convenience. Additionally, Care360 EHR's compliance with industry standards, including meaningful use stages one and two, ensures that healthcare providers meet regulatory requirements. However, some users have expressed concerns about the cost of the system and occasional slow performance. Despite these drawbacks, the overall sentiment towards Care360 EHR is positive, with users praising its ease of use, robust features, and excellent support from the Quest Diagnostics team. Care360 EHR is best suited for healthcare organizations seeking a comprehensive and user-friendly EHR system. Its ability to handle a wide range of tasks makes it ideal for organizations of all sizes, from small independent practices to large multi-specialty groups. The system's scalability and flexibility allow it to adapt to the evolving needs of healthcare providers, ensuring that they have the tools they need to deliver high-quality patient care.

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