TrueCommerce vs ArcESB

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Our analysts compared TrueCommerce vs ArcESB based on data from our 400+ point analysis of EDI Software, user reviews and our own crowdsourced data from our free software selection platform.

TrueCommerce Software Tool

Product Basics

TrueCommerce EDI Software, developed by HighJump, is a comprehensive solution designed to streamline electronic data interchange (EDI) processes for businesses of all sizes. It caters particularly well to companies with complex supply chains and high transaction volumes, offering automation and efficiency in managing EDI transactions.

A key advantage of TrueCommerce is its ability to integrate seamlessly with various business systems, including ERP and WMS platforms. This integration facilitates smooth data flow and eliminates manual data entry, reducing errors and saving time. Popular features include transaction management, partner management, and data mapping tools, which simplify EDI processes and enhance visibility into supply chain operations.

User experiences often highlight the user-friendly interface and robust functionality of TrueCommerce. Pricing for TrueCommerce typically involves a subscription-based model with fees based on factors such as transaction volume and the number of trading partners.

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ArcESB is a subsidiary of CData Software, which provides data accessibility and connectivity to consumers. It allows users to implement integrations, services and data without having to deal with multiple layers of complexity.

The framework acts as a middleware that drives information and simplifies the process of producing, consuming and integrating data. It automates intricate processes and synchronization by connecting with various CRM, ERP, marketing and accounting packages.
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$20 Monthly
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$5,000 Annually
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Product Assistance

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Videos
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Email
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Centralized Data Sharing: It offers a centralized location for documents and data to be shared among business partners. 
  • Connection to Multiple Business Partners: Connections to more than 92,000 organizations are already established to make data sharing simpler. 
  • Web-Based Accessibility: It is web-based and hosted in the cloud, meaning it’s accessible on the go as long as there’s an internet connection available. 
  • Robust Support Options: Support team answers questions promptly so that customers are not stranded with technical issues without a resolution in sight. 
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  • Support All Major Standards: Get support for every major EDI document, protocol and standard to meet industry-specific requirements. 
  • Enhance Security: Achieve maximum security with user authentication, certificate management, secure file transfer, encryption and safe access. 
  • Prevent Regression: Changes in one part of the system don’t affect the entire infrastructure. Different components of the integrations run as different instances in containers due to a distributed architecture based on microservices. 
  • Reuse Processes: Create a streamlined and repeatable process by using the same integration flows again and converting them into customizable templates for future workflows. 
  • Scale Easily: Eliminate the need for multiple EDI tools and scale easily while mitigating cost. It gives customers an easy-to-use, visual UI and pre-packaged integration that’s low code, fully scalable and extensible. 
  • Onboard Quickly: Convert partners into resources with a first-in-first-out approach. Engage advanced and skilled trading partners quickly once they integrate with top-tier partners. 
  • Improve Interoperability: Ensure secure information transfer from one AS2 solution to another with Drummond Certification. This also makes sure that reliable communication takes place for files of different formats. 
  • Increase Productivity: Reduce development time, minimize architectural complexities and eliminate any ongoing maintenance burden by standardizing and streamlining how the system interacts with data. 
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  • Managed Service Offering: Implementing and maintaining an on-premise EDI solution can be incredibly time-consuming and requires a high level of technical knowledge from team members. This managed service provider handles software maintenance, upgrades and other essential factors to keep the program up and running in an optimized manner. 
  • Transaction Manager: The Transaction Manager is a web-based EDI translator. Translate a variety of data and put them into documents (such as an invoice or purchase order), and vice versa. 
  • Centralized Document Exchange: Documents can be both sent and received in a single location. It supports protocols such as UN/EDIFACT, ASC X12 and XML syntax. Contains secure connection options such as HTTP, FTP, AS1 and AS2. 
  • Trading Partner Maps: Search from a range of trading partner maps for specific trading partners on the website. Some of the most popular trading partners supported in the solution include Amazon, Home Depot, Walmart, CommerceHub, Costco and Target. 
  • EDI Integration: Integrates with existing software solutions, whether it is an ERP or an accounting program. Facilitates transactions and reduces manual errors. 
  • E-Invoicing: Business partners can send electronic invoices directly to the system from their accounts payable. It supports a variety of invoice formats, including CSV, XML and EDI formatting. 
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  • Intelligent Automation: Automate every aspect of connected development with a proprietary automation engine that works on a large scale. Economies of scale and quality control give engineers the freedom to focus on the tasks that really matter. 
  • EDI Mapping and Translation: Pre-populate personal client information by parsing out partner data. Convert EDI documents to human-readable format in one click. Make use of understandable and editable JSON schema to suit business requirements. Automate acknowledgments and send receipts back to the partner once the file is received. 
  • Automated Back-end Integration: Connect to various accounting and business applications, databases and payment systems with a no-code, visual web-based UI.  
    • Triggers: Encourage on-demand data transfer in response to an event, webhook triggers or schedule. 
    • Data Transfer: Transfer data from one model to another using data formatters, expression editors, drag-and-drop data mapping and scripting tools. 
    • Data Management: See how data moves across the organization with logging to attain complete transparency. 
  • Managed File Transfer: Securely move data across silos regardless of the document type, protocol or file size.  
    • Partner Support: Get support for millions of partners and unlimited file types with flexible and scalable technology.  
    • Workflow Automation: Automate and schedule workflows with conditional logic, drag-and-drop integration, webhooks and API management. 
    • Real-time Visibility: Gain real-time visibility into file transfers across organizations with full logging and auditing capabilities. 
    • Compliance Management: Maintain compliance with HIPAA, PCI and other international regulations. 
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Product Ranking

#3

among all
EDI Software

#16

among all
EDI Software

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Analyst Rating Summary

92
94
100
86
92
100
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100
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Document Management
EDI Transaction and Community Management
EDI Protocols and Standards
EDI Translation and Mapping
Platform Capabilities and Security
EDI Protocols and Standards
EDI Transaction and Community Management
Integrations and Extensibility
EDI Translation and Mapping
Platform Capabilities and Security

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

100%
0%
0%
73%
0%
27%
92%
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8%
100%
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100%
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100%
0%
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87%
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13%
96%
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4%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

82%
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18%
100%
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87%
0%
13%
83%
0%
17%

User Sentiment Summary

Great User Sentiment 671 reviews
Great User Sentiment 24 reviews
89%
of users recommend this product

TrueCommerce has a 'great' User Satisfaction Rating of 89% when considering 671 user reviews from 6 recognized software review sites.

89%
of users recommend this product

ArcESB has a 'great' User Satisfaction Rating of 89% when considering 24 user reviews from 3 recognized software review sites.

1.5 (1)
n/a
4.5 (188)
4.4 (15)
4.39 (238)
n/a
4.5 (229)
4.6 (8)
4.7 (11)
4.0 (1)
3.4 (4)
n/a

Awards

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SelectHub research analysts have evaluated ArcESB and concluded it earns best-in-class honors for EDI Protocols and Standards.

EDI Protocols and Standards Award

Synopsis of User Ratings and Reviews

Ease of Use: It offers a user-friendly and intuitive platform for daily users, as noted by 91% of reviewers who mention ease of use.
Implementation: Over 86% of the users who referred to implementation state that it is easy to set up and implement the system.
Customer Support: Its customer service team is responsive and resolves issues quickly, as observed by 90% of reviewers who specify customer support.
Navigation: All the users who specified navigation report that it is easy to navigate through various tools and options.
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Intuitive Interface: Users appreciate ArcESB for its user-friendly interface, making it easier for those with limited technical expertise to navigate and manage EDI transactions efficiently.
Robust Integration Capabilities: The platform is lauded for its ability to seamlessly integrate with a wide range of systems and applications, facilitating smooth data exchange and workflow automation.
Comprehensive EDI Standards Support: ArcESB supports a broad spectrum of EDI standards, including X12, EDIFACT, and HL7, ensuring compatibility with various trading partners' requirements.
Scalability: Businesses of all sizes find ArcESB scalable, capable of handling increasing volumes of transactions without compromising performance.
Cost-Effectiveness: Many users point out the platform's affordability, especially when considering the comprehensive features and capabilities it offers, making it a cost-effective solution for EDI needs.
Exceptional Customer Support: The responsive and knowledgeable customer support team is frequently mentioned, providing timely assistance and guidance to users, enhancing the overall user experience.
Advanced Security Features: ArcESB is recognized for its strong security measures, including encryption and secure file transfer protocols, ensuring data integrity and compliance with industry standards.
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Slow Performance: Around 80% of reviewers who mentioned performance note that it slows down sometimes, affecting user performance.
Click-Intensive: It is click-intensive and involves repetitive tasks, as observed by 67% of the users stating usability.
Frequent Errors: It generates frequent errors, and decoding them is difficult, as stated by 50% of reviewers reporting errors.
Limited Resources: It has limited support resources and documentation to help new customers, as noted by 100% of the users referring to resources.
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Steep Learning Curve: New users often find ArcESB's interface and functionalities overwhelming, making initial setup and operation challenging without substantial EDI knowledge or technical support.
Documentation Gaps: Some users report that the available documentation is either too sparse or overly technical, lacking practical examples for common EDI scenarios, which complicates troubleshooting and customization efforts.
Cost Considerations: For small businesses or those with limited EDI needs, the cost of ArcESB can be a deterrent, especially when considering the full suite of features that may not be necessary for all users.
Integration Challenges: While ArcESB supports a wide range of EDI standards and protocols, some users encounter difficulties integrating it with less common or proprietary systems, requiring additional customization or third-party assistance.
Performance Issues: In scenarios with high volume transactions, some users have experienced performance bottlenecks, leading to delays in data processing and transmission.
Customer Support: Although generally responsive, there are reports of inconsistent support experiences, with some users facing delays in receiving help for complex issues or during peak times.
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TrueCommerce is a unified commerce platform that helps businesses connect across the supply chain. It is a user-friendly and intuitive solution that is easy to set up and implement. It offers seamless navigation capabilities throughout the system. Many reviewers have noted that user performance can be affected as it is click-intensive, involves repetitive tasks and slows down at times. It provides limited support resources and documentation, and it is difficult to decode frequently generated errors. However, queries and issues can be resolved quickly with reliable and responsive customer support.

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Over the past year, ArcESB has emerged as a noteworthy contender in the realm of software solutions for managing Electronic Data Interchange (EDI) and other integration tasks. Users have lauded its robust set of features, particularly praising its intuitive user interface and the flexibility it offers in connecting disparate systems. A standout strength is its support for a wide array of data formats and protocols, enabling businesses to streamline operations without the need for multiple tools. This comprehensive approach not only simplifies the integration landscape but also significantly reduces the learning curve for new users. However, some users have noted areas where ArcESB could improve, such as enhancing its documentation and providing more examples for complex integration scenarios. Compared to similar products, ArcESB is often celebrated for its cost-effectiveness and the scalability it offers, making it a go-to choice for small to medium-sized businesses. Its ability to deliver enterprise-level capabilities at a fraction of the cost of its competitors is a critical differentiating factor. For instance, users have highlighted how ArcESB's straightforward licensing model and responsive customer support stand in stark contrast to the more cumbersome and expensive support structures of some other platforms. Given its strengths and areas for improvement, ArcESB is most suited for small to medium-sized businesses looking for a powerful yet budget-friendly EDI and integration solution. Its user-friendly design, coupled with the ability to handle complex data integration tasks, makes it an ideal choice for companies aiming to enhance their operational efficiency without committing to the steep learning curves and high costs associated with other products. The software's adaptability means it can grow with a business, providing a scalable solution that can adjust to changing integration needs over time.

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