eZCom vs Infocon Systems

Is eZCom EDI really eZ to use, or does it leave users feeling like they're stuck in the Stone Age of technology? User reviews from the past year paint a picture of a platform that, while generally well-regarded for its user-friendliness and robust customer support, suffers from some noteworthy drawbacks. Many users praise eZCom for its intuitive interface, highlighting its ability to simplify complex EDI processes. For instance, one user, a Wholesale Sales Support Specialist, mentions that eZCom "is very user friendly" and that their "customer service team is amazing," adding that the software effectively "converted raw data to readable data that everyone in the team can understand." This ease of use makes it particularly appealing to businesses new to EDI or those without dedicated IT resources. However, this apparent simplicity comes at a cost, as several users point out limitations in eZCom's reporting tools and customization options. Some find the search functionality cumbersome, particularly when dealing with large volumes of data. Occasional slowness and a lack of advanced features further detract from the user experience. One user specifically notes that "the customization seems pretty limited as of now," while another expresses frustration with the "lack of reporting tools." What truly sets eZCom apart, according to many users, is its exceptional customer support. Users consistently commend the responsiveness, knowledge, and helpfulness of the support team, emphasizing their ability to quickly resolve issues and provide clear explanations. This high level of support proves invaluable, particularly for businesses navigating the complexities of EDI. One user, for example, shares that "the customer service's availability and attention to detail are excellent." Another user echoes this sentiment, stating that "customer support is always a call away." In conclusion, eZCom appears to be a mixed bag – a user-friendly platform held back by limited functionality and occasional performance issues, but redeemed by its stellar customer support. It seems best suited for small to medium-sized businesses new to EDI or those prioritizing ease of use and reliable support over advanced features and customization. However, businesses with more complex needs or those handling large data volumes might find eZCom's limitations too restrictive and may want to consider alternatives like SPS Commerce Fulfillment EDI or TrueCommerce EDI, which offer more comprehensive feature sets.

Is Infocon Systems the real deal or just a lot of hype? User reviews from the last year paint a pretty clear picture: Infocon Systems is a solid EDI solution, especially for those who value simplicity and affordability. Users consistently highlight its user-friendly interface as a major plus, making it easy even for non-technical folks to get the hang of EDI. One user even raved about how much faster their order processing became after switching to Infocon Systems, which is a huge win for any business. This ease of use, combined with its budget-friendly pricing structure, makes it a compelling choice for small to medium-sized businesses that may have found other EDI solutions too complex or expensive.However, no software is perfect, and Infocon Systems is no exception. While there aren't many user reviews highlighting major drawbacks, one user did mention that the software is only compatible with desktop computers. This might be a minor inconvenience for some, but it could be a dealbreaker for businesses that rely heavily on mobile devices. Overall, though, Infocon Systems seems to hit the sweet spot for businesses looking for a straightforward, affordable, and reliable EDI solution. It's like the Toyota Camry of EDI software - it might not be the flashiest option out there, but it gets the job done without breaking the bank.