SAP Commerce Cloud vs Now Commerce

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Our analysts compared SAP Commerce Cloud vs Now Commerce based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

SAP Commerce Cloud Software Tool

Product Basics

SAP Commerce Cloud helps online businesses manage omnichannel commerce. It enables enterprises to deliver personalized customer experiences from acquisition to retention and unify every touchpoint, including online, social media, mobile, POS and more.

Its features include omnichannel marketing, product information, order and customer experience management, analytics, and more. Use the headless architecture to customize the backend and add required functionalities through plug-and-play integrations.
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Now Commerce offers a robust software solution designed to streamline B2B eCommerce operations. It is particularly well-suited for wholesalers, manufacturers, and distributors who need efficient order management and seamless integration with QuickBooks. The platform excels in automating repetitive tasks, managing inventory, and providing real-time order tracking, which significantly enhances operational efficiency.

Key benefits include improved order accuracy, reduced manual entry errors, and enhanced customer satisfaction through a user-friendly interface. Popular features encompass customer-specific pricing, detailed reporting, and customizable order forms, which cater to the unique needs of B2B transactions. Users often highlight the platform's ease of use and the significant time savings it provides.

Compared to similar products, Now Commerce is praised for its intuitive design and reliable performance. Pricing details are not readily available, so it is recommended to contact SelectHub for a tailored quote based on specific business requirements.

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Product Insights

  • Easily Add Custom Features: Connect with other SAP products to add extra features like CRM, PLM, ERP and more. Design connections with external software using REST and GraphQL API. 
  • Manage Everything From One Place: Unify every complex process in a single platform, including omnichannel marketing, distributed order management, CX tracking and personalization, fulfillment, and more. 
  • Increase Efficiency: Manage multiple brands from a centralized dashboard. Set up dual storefronts for B2B and B2C customers and avoid double orders, backorders and other human errors. 
  • Improve Customer Satisfaction: Provide intelligent behavior-based product recommendations, offer flexible payment and fulfillment options and personalize every customer touchpoint from discovery to fulfillment. B2B customers can easily shop with self-guided experiences. 
  • Boost Efficiency: Define rules to automate processes like order routing, transaction recording, payment processing and more and free up associates to focus on problem-solving and scaling operations. 
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  • Streamlined Order Processing: Automate repetitive tasks to reduce manual entry errors and speed up order fulfillment.
  • Real-Time Inventory Management: Keep your stock levels accurate and up-to-date, preventing overselling and stockouts.
  • Enhanced Customer Experience: Provide a user-friendly portal where customers can place orders, check order status, and view order history.
  • Improved Sales Efficiency: Equip your sales team with tools to quickly access customer data, product information, and order history, enabling them to close deals faster.
  • Customizable Pricing and Discounts: Offer tailored pricing and discount structures to different customer segments, enhancing customer satisfaction and loyalty.
  • Seamless Integration: Integrate with existing ERP and accounting systems to ensure data consistency and streamline operations.
  • Detailed Reporting and Analytics: Gain insights into sales trends, customer behavior, and inventory performance to make informed business decisions.
  • Reduced Operational Costs: Minimize the need for additional staff and resources by automating key business processes.
  • Scalability: Easily scale your operations to accommodate business growth without significant additional investment in infrastructure.
  • Enhanced Security: Protect sensitive customer and business data with robust security measures and compliance with industry standards.
  • 24/7 Accessibility: Allow customers to place orders and access their account information at any time, increasing convenience and satisfaction.
  • Improved Communication: Facilitate better communication between your business and customers through automated notifications and updates.
  • Reduced Order Cycle Time: Speed up the entire order-to-delivery process, improving customer satisfaction and cash flow.
  • Better Resource Allocation: Free up your team to focus on strategic tasks by automating routine processes.
  • Enhanced Brand Image: Present a professional and efficient image to your customers, boosting your brand reputation.
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  • Omnichannel Marketing: Create and manage personalized experiences across multiple channels 
    • Page Builder: Design omnichannel responsive storefronts with the WYSIWYG editor. Personalize websites and mobile apps, and create IoT, VR, and AR experiences. 
    • PWA Studio: Personalize storefronts to mimic app-like experiences for mobile-centric commerce. 
    • Promotions: Design and launch targeted promotional campaigns. 
    • Plug-and-Play Integrations: Access the marketplace to install extensions for processing payments, taxing, merchandising, adding shopping carts and more. 
    • B2B Commerce: Offers intelligent pricing based on set rules. Provides self-service options like defining order approval and quote negotiation workflows, auto replenishes, PO number entries and more. 
  • Customer Experience: Personalize and streamline the customer experience across sales and distribution channels. 
    • Data Segmentation: Collect data across every sales channel, create rich customer profiles, segment customers based on business-specific criteria and more. 
    • Machine Learning: Automate data analysis to recognize behavioral patterns and offer hyper-personalized product suggestions. 
    • Search Bar: Allows customers to navigate through the catalog quickly. 
    • A/B Testing: Design real-time algorithms based on tests to deliver personalized experiences. 
  • Product Content Management: Create detailed catalogs with bundles and attributes and syndicate on multiple sales channels. Set up approval and review workflows, bulk edit and mass upload with the management console. Supports multilingual catalogs for global commerce. 
  • Distributed Order Management: Manage orders coming through various sales channels and going out via different fulfillment points. 
    • Inventory Tracking: Gain real-time snapshots of the inventory and set rules for splitting and sharing them as needed. 
    • Flexible Fulfillment: Provides endless-aisle fulfillment options like BOPIS, curbside pickup, dropshipping and more. 
    • Order Routing: Define sourcing and routing rules for multiple warehouses, fulfillment centers and shipping carriers. Automate order routing to convenient locations. 
    • Return Processes: Offers shipment tracking information and self-return capabilities to customers. 
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  • Real-Time Inventory Management: Automatically syncs inventory levels with your accounting software to ensure accurate stock information.
  • Customizable Order Forms: Tailor order forms to meet the specific needs of your business and customers, enhancing the ordering process.
  • Customer-Specific Pricing: Set unique pricing for different customers, allowing for personalized pricing strategies and discounts.
  • QuickBooks Integration: Seamlessly integrates with QuickBooks Desktop, facilitating smooth data transfer and reducing manual entry errors.
  • Advanced Reporting Tools: Generate detailed reports on sales, inventory, and customer activity to make informed business decisions.
  • Multi-User Access: Grant different levels of access to various users within your organization, ensuring secure and efficient collaboration.
  • Order Tracking: Provide customers with real-time updates on their order status, improving transparency and customer satisfaction.
  • Mobile-Friendly Interface: Access and manage your B2B eCommerce platform from any device, ensuring flexibility and convenience.
  • Automated Order Processing: Streamline order processing with automation features that reduce manual intervention and speed up fulfillment.
  • Customer Portal: Offer a dedicated portal where customers can place orders, view order history, and manage their accounts independently.
  • Secure Payment Processing: Ensure safe and reliable transactions with integrated payment gateways that support various payment methods.
  • Product Catalog Management: Easily manage and update your product catalog, including images, descriptions, and pricing.
  • Shipping Integration: Integrate with major shipping carriers to provide accurate shipping rates and streamline the shipping process.
  • Custom Branding: Customize the look and feel of your eCommerce platform to align with your brand identity.
  • Customer Support Tools: Utilize built-in tools to provide exceptional customer support, including chat and ticketing systems.
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Product Ranking

#91

among all
eCommerce Platforms

#96

among all
eCommerce Platforms

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SAP Commerce Cloud
Now Commerce
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Catalog And Product Management Checkout Inventory Management Marketing And Search Engine Optimization Order Management Payments Platform Capability Reporting And Analytics Sales Channel Shipping Storefront 99 92 77 100 90 74 91 97 67 63 100 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 6 reviews
Excellent User Sentiment 26 reviews
86%
of users recommend this product

SAP Commerce Cloud has a 'great' User Satisfaction Rating of 86% when considering 6 user reviews from 2 recognized software review sites.

98%
of users recommend this product

Now Commerce has a 'excellent' User Satisfaction Rating of 98% when considering 26 user reviews from 1 recognized software review sites.

4.33 (3)
4.92 (26)
4.3 (3)
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Awards

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Now Commerce stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Comprehensive Feature Set: Users appreciate that SAP Commerce Cloud offers a wide range of features out-of-the-box, covering areas like product information management, order management, and promotions. This comprehensiveness reduces the need for extensive customization, saving time and resources.
Omnichannel Capabilities: SAP Commerce Cloud enables businesses to provide a seamless customer experience across multiple touchpoints, including online stores, mobile apps, and physical stores. This unified approach helps businesses meet the evolving expectations of modern consumers.
Customization and Flexibility: While offering a rich set of standard features, SAP Commerce Cloud also provides ample opportunities for customization. Businesses can tailor the platform to their specific needs and integrate it with existing systems, ensuring a perfect fit for their unique requirements.
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Automated Order Synchronization: Orders placed through Now Commerce automatically appear in QuickBooks, eliminating manual entry and reducing errors.
Real-Time Inventory Visibility: Both customers and sales representatives can view real-time inventory levels, ensuring accurate ordering and preventing sales of out-of-stock items.
Customizable Order Forms: Businesses can create tailored order forms for specific customers, streamlining the ordering process and improving customer experience.
Centralized Order Management: Now Commerce consolidates orders from various sources into a single platform, providing a comprehensive overview of all sales activity.
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Complex Setup and Maintenance: Many users find it challenging to set up and maintain SAP Commerce Cloud, often requiring specialized expertise and resources.
High Cost: SAP Commerce Cloud can be expensive, especially for small and medium-sized businesses, with licensing, implementation, and ongoing maintenance costs adding up.
Limited Flexibility: Some users report that SAP Commerce Cloud can be inflexible, making it difficult to customize and adapt to specific business needs.
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Limited Customization: While Now Commerce offers a user-friendly platform, businesses with unique workflows or complex integrations might find customization options restrictive.
Industry Specific Features: The platform's focus on general wholesale, manufacturing, and distribution may not cater to the niche needs of specialized industries.
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User reviews from the last year paint a mixed picture, highlighting both strengths and weaknesses that make it a good fit for some businesses, but not others. While many users praise its robust feature set, particularly its powerful shopping cart and marketing tools, they also point to its complexity and high cost as major drawbacks. Some users find the platform's learning curve steep, requiring significant time and resources to master. Others note that its pricing structure can be prohibitive for smaller businesses, making it more suitable for large enterprises with deep pockets. What sets SAP Commerce Cloud apart is its tight integration with other SAP products, a major advantage for businesses already invested in the SAP ecosystem. This seamless integration allows for streamlined operations and data sharing across different departments, boosting efficiency and providing a holistic view of the business. However, this strength can also be a weakness for businesses that don't use other SAP products, as they may not fully utilize the platform's capabilities. Ultimately, SAP Commerce Cloud is best suited for large enterprises with complex eCommerce needs and existing SAP infrastructure. Its comprehensive features, scalability, and integration capabilities make it a powerful tool for managing sophisticated online businesses. However, smaller businesses or those new to SAP may find its complexity and cost overwhelming, making alternative platforms like Shopify or BigCommerce more attractive options.

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Is Now Commerce the "now" solution for your business commerce needs? User reviews from the past year overwhelmingly suggest it might be, particularly for businesses deeply entrenched in the QuickBooks ecosystem. Users consistently highlight Now Commerce's robust QuickBooks integration as a significant strength, enabling real-time inventory updates and accurate pricing that streamlines order management and transforms business operations. For instance, one user raved about how Now Commerce eliminated order entry errors and empowered their sales team with self-service inventory access, directly addressing a pain point previously experienced with QuickBooks alone. While some users initially found the platform's learning curve a tad steep, they ultimately lauded its intuitive design and ease of use once acclimated. Moreover, users consistently praised Now Commerce's exceptional customer support, citing quick response times and effective problem-solving as hallmarks. This potent combination of seamless QuickBooks integration, user-friendly design, and stellar customer support makes Now Commerce a compelling choice for wholesalers, manufacturers, and distributors seeking to optimize their B2B eCommerce operations.

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