Top Salesforce Commerce Cloud Alternatives & Competitors For 2024

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Looking for alternatives to Salesforce Commerce Cloud? Many users crave user-friendly and feature-rich solutions for tasks like Marketing and Search Engine Optimization, Platform Capability, and Checkout. Leveraging crowdsourced data from over 1,000 real eCommerce Platforms selection projects based on 400+ capabilities, we present a comparison of Salesforce Commerce Cloud to leading industry alternatives like Cleverbridge, WooCommerce, Weebly, and Kibo.

Cleverbridge Software Tool
WooCommerce Software Tool
Weebly Software Tool
Kibo Software Tool

Product Basics

Salesforce Commerce Cloud is a comprehensive cloud-based eCommerce solution designed to streamline the way businesses engage with their customers across various channels. It's particularly well-suited for medium to large enterprises looking to enhance their online sales capabilities and provide a seamless shopping experience. One of the key benefits of using Salesforce Commerce Cloud is its ability to offer personalized customer experiences, thanks to its advanced AI and analytics features. This platform stands out for its robustness in managing inventory, orders, and customer data, making it a popular choice among businesses aiming to scale their online presence efficiently. When compared to similar products, users often highlight its seamless integration capabilities with other tools and the extensive support ecosystem as significant advantages. Pricing for Salesforce Commerce Cloud can vary widely based on the specific needs and scale of a business, typically following a subscription model that may include fees based on a percentage of sales transactions. This flexible pricing structure allows businesses to choose a plan that best fits their budget and growth expectations.

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Cleverbridge ensures efficient billing and payment management, as well as localized customer experiences for global audiences. It offers subscription management, reporting and analytics, customer data management, lifecycle marketing, and international compliance. B2B commerce helps automate renewals, uses quote-to-cart to collect funds and enables one-click purchases. Other attributes include taxation, fraud prevention, email and performance marketing, and more.

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WooCommerce, a free and open-source eCommerce platform, empowers you to sell products online by leveraging the popular content management system, WordPress. Ideally suited for small businesses and entrepreneurs venturing into the online marketplace, WooCommerce offers a user-friendly setup and a diverse range of features to facilitate online sales. The platform's open-source nature allows for customization to meet specific needs, while its large community of users and developers provides support and resources.

Key benefits of WooCommerce include its cost-effectiveness, flexibility, ease of use, and comprehensive feature set, encompassing product catalog management, order processing, and secure payment gateways. The platform's extensibility through plugins and themes further enhances its capabilities, enabling businesses to tailor their online stores to their unique requirements. When compared to similar eCommerce solutions, WooCommerce often stands out due to its affordability and adaptability, making it a compelling choice for budget-conscious businesses seeking a customizable online store solution.

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Weebly, a cloud-based platform by Square, empowers users to build and manage online stores. Its intuitive drag-and-drop interface and diverse templates make it ideal for entrepreneurs and small businesses seeking an accessible entry point into eCommerce without requiring coding expertise. Weebly's affordability and comprehensive features, including product management, payment processing, and order tracking, further enhance its appeal. Users particularly appreciate the platform's ease of use, customization options, and seamless integration with other eCommerce platforms, enabling multi-channel selling.

Pricing for Weebly is tiered, with options to suit various business needs and budgets. Plans range from free options with basic features to premium plans offering advanced eCommerce functionality and increased storage. The pricing structure typically involves monthly or annual subscriptions, providing flexibility and scalability as businesses grow. It's recommended to check the official Weebly website for the most current pricing details.

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Kibo, a comprehensive software solution designed for the eCommerce sector, caters to businesses looking to enhance their online sales and customer engagement. It is particularly well-suited for retailers and brands aiming to integrate their online and offline sales channels, offering a seamless shopping experience. Kibo stands out for its ability to provide personalized shopping experiences, efficient order management, and robust mobile commerce capabilities. Users appreciate its user-friendly interface and the flexibility it offers in customizing the platform to meet specific business needs. When compared to similar products, Kibo is often praised for its scalability, making it a viable option for both growing businesses and established enterprises. Pricing for Kibo varies based on the specific needs and scale of the business, typically involving a subscription model that may include monthly or annual payment options, with costs reflecting the range of features and level of customization required.
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Product Ranking

#58

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#24

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eCommerce Platforms

#7

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eCommerce Platforms

#6

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#40

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Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Catalog and Product Management Checkout Inventory Management Marketing and Search Engine Optimization Order Management Payments Platform Capability Reporting and Analytics Sales Channel Shipping Storefront 93 82 100 100 92 68 100 100 74 72 100 93 87 77 91 99 95 100 100 81 91 100 0 25 50 75 100
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User Sentiment Summary

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Great User Sentiment 34 reviews
Great User Sentiment 1659 reviews
Great User Sentiment 1705 reviews
Great User Sentiment 69 reviews
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86%
of users recommend this product

Cleverbridge has a 'great' User Satisfaction Rating of 86% when considering 34 user reviews from 3 recognized software review sites.

88%
of users recommend this product

WooCommerce has a 'great' User Satisfaction Rating of 88% when considering 1659 user reviews from 5 recognized software review sites.

86%
of users recommend this product

Weebly has a 'great' User Satisfaction Rating of 86% when considering 1705 user reviews from 1 recognized software review sites.

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of users recommend this product

Kibo has a 'great' User Satisfaction Rating of 86% when considering 69 user reviews from 2 recognized software review sites.

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Awards

Inventory Management Award
Integrations Award
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Synopsis of User Ratings and Reviews

Scalability and Performance: Handles traffic spikes and high order volumes effectively, ensuring a smooth shopping experience even during peak periods like flash sales or holiday seasons.
Customization and Flexibility: Caters to diverse business needs with extensive customization options, allowing for unique branding and tailored shopping experiences.
Mobile-First Approach: Prioritizes mobile optimization, providing seamless shopping experiences across various devices, aligning with the increasing trend of mobile commerce.
AI-Powered Personalization: Leverages artificial intelligence to deliver personalized product recommendations and targeted promotions, enhancing customer engagement and driving sales.
Omnichannel Capabilities: Provides a unified commerce experience across multiple channels, including online stores, social media, and physical stores, ensuring consistent brand interactions.
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Global Reach: Cleverbridge provides merchants with the tools to navigate the complexities of selling products and services in various countries, including handling taxes, complying with local regulations, and supporting multiple currencies and payment methods.
Subscription Management: The platform simplifies the management of recurring billing and subscriptions, automating tasks such as invoicing, payment processing, and subscription renewals. This can be particularly beneficial for businesses with subscription-based models, as it reduces manual effort and ensures a smooth customer experience.
Fraud Prevention: Cleverbridge incorporates robust fraud prevention measures to protect merchants from fraudulent transactions and chargebacks. This includes features such as address verification, card security code checks, and velocity checks, which help to identify and prevent suspicious activity.
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Flexibility and Customization: It’s a flexible platform that offers various customizations through plugins and add-ons, according to 94% of users mentioning this element.
Ideal for WordPress: Users can add essential eCommerce features to any website on WordPress, as noted by 97% of reviews on this aspect.
Implementation: According to 96% of reviews on implementation, it’s easy to implement the software without in-depth technical expertise.
Training: A vast amount of tutorials are available from vendors and external user bases, according to 100% of reviews on training.
Costs: It’s a cheaper option than its competitors, as noted by 85% of users mentioning pricing.
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Simple to Use: Weebly provides a drag-and-drop interface, making it easy for users to build and customize their online stores without needing coding knowledge. The platform offers a straightforward and intuitive experience, allowing users to quickly add products, manage inventory, and set up payment processing.
Affordable Pricing: Weebly offers a range of pricing plans to suit different business needs and budgets. The platform provides a free plan with basic features, as well as paid plans with more advanced functionality and scalability. This affordability makes Weebly an attractive option for small businesses and startups.
Mobile-Friendly Design: Weebly's themes are designed to be responsive and mobile-friendly, ensuring that online stores look great and function properly on all devices. This is crucial for providing a positive user experience and reaching customers who shop on their smartphones or tablets.
Integrated Marketing Tools: Weebly offers built-in marketing tools to help businesses promote their online stores. These tools include email marketing, SEO optimization, and social media integration, allowing users to reach a wider audience and drive traffic to their websites.
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Reduced Upfront Costs: Kibo's unique inventory model allows sellers to avoid bulk inventory purchases and warehousing fees, making it a cost-effective solution for startups and small businesses.
Simplified Order Fulfillment: Kibo handles the entire fulfillment process, from picking and packing to shipping, freeing up sellers' time and resources to focus on other aspects of their business.
Access to a Vast Product Catalog: Kibo offers a wide range of products from various suppliers, allowing sellers to curate a diverse inventory without the need to manage multiple supplier relationships.
Scalability and Flexibility: Kibo's platform is designed to accommodate businesses of all sizes, making it easy to scale operations as needed.
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Cost: The platform can be expensive, especially for small to medium-sized businesses, with licensing fees based on gross merchandise value (GMV) rather than a flat rate. This pricing structure can make it difficult to predict costs and budget effectively.
Complexity: Salesforce Commerce Cloud is a complex platform with a steep learning curve. This can make it challenging for businesses to manage and maintain their online stores without significant technical expertise or the help of a certified Salesforce partner.
Customization Limitations: While the platform offers some customization options, it can be restrictive for businesses with unique requirements or complex workflows. This may necessitate additional development work or integrations, further increasing costs and complexity.
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Subscription Management Issues: Users have reported challenges with managing or canceling subscriptions, often encountering difficulties reaching customer support or experiencing unexpected charges.
Payment Processing Problems: Some users have experienced issues with payment processing, including declined transactions, delayed refunds, and difficulties updating payment information.
Customer Support Concerns: A recurring theme in user feedback is the difficulty in reaching Cleverbridge's customer support, with long wait times and unresponsive communication channels being common complaints.
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Advanced Features: Most of the advanced eCommerce features are only available as paid plugins, according to all the reviews on this aspect.
Website Performance: More plugins can affect the website’s speed and performance, as mentioned by 90% of reviews on website functioning.
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Limited Design Flexibility: Weebly's drag-and-drop interface, while user-friendly, can feel restrictive for users who desire more control over their website's appearance and functionality. The platform's templates and design options might not cater to all aesthetic preferences or accommodate complex layouts.
eCommerce Functionality: Weebly's eCommerce features, while suitable for smaller online stores, may not meet the needs of businesses with extensive product catalogs or complex shipping and inventory management requirements. Users seeking advanced eCommerce capabilities might find the platform's offerings somewhat limited.
SEO Limitations: Some users have expressed concerns about Weebly's SEO capabilities, noting that the platform's built-in tools might not provide the level of control and customization required for comprehensive search engine optimization strategies. This could potentially impact a website's visibility in search engine results.
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Limited Theme Customization: Kibo's theme editor lacks drag-and-drop functionality, making it challenging to achieve the desired level of customization without coding expertise.
Steep Learning Curve: Kibo's interface and terminology can be confusing for new users, requiring significant time investment to learn the platform effectively.
App Ecosystem: Compared to other platforms, Kibo's app store offers a smaller selection of third-party integrations, potentially limiting functionality for specific business needs.
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Salesforce Commerce Cloud has garnered positive feedback for its user-friendly interface and comprehensive features that cater to businesses of all sizes. Users appreciate the platform's ability to streamline online store management, including product catalogs, orders, payments, and customer service. The platform's emphasis on security and compliance, coupled with its global support network, has instilled confidence in users regarding data protection and assistance. However, some users have noted that the platform's extensive features can lead to a steeper learning curve, particularly for those new to eCommerce platforms or with limited technical expertise. Compared to similar products, Salesforce Commerce Cloud stands out due to its seamless integration with other Salesforce products, such as Sales Cloud and Service Cloud. This integration empowers businesses to create a unified view of their customers and deliver personalized experiences across various touchpoints. Additionally, the platform's scalability and flexibility make it suitable for businesses with evolving needs and growth aspirations. The robust order management system within Salesforce Commerce Cloud has been lauded for its efficiency in handling complex order fulfillment processes, including inventory management, shipping, and returns. This feature is particularly beneficial for businesses with high order volumes or intricate supply chains. Salesforce Commerce Cloud is an ideal choice for businesses seeking a comprehensive and scalable eCommerce solution that integrates seamlessly with other Salesforce products. Its user-friendly interface, extensive features, and robust order management capabilities make it well-suited for businesses of all sizes, particularly those with ambitious growth plans or complex operational requirements. While the platform may present a learning curve for some, its benefits and potential for enhancing online sales performance make it a valuable investment for businesses looking to establish a strong online presence and deliver exceptional customer experiences.

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Let's "bridge" the gap between you and understanding what users think of Cleverbridge: Cleverbridge has garnered a mixed bag of reviews over the past year. Users appreciate its comprehensive suite of features, particularly its subscription management capabilities and global payment processing. The platform's ability to handle recurring billing, manage different currencies, and comply with international tax regulations is a major plus for businesses with a global reach. However, some users find the interface clunky and outdated, leading to a steep learning curve. The reporting tools also leave something to be desired, lacking the depth and customization options that some competitors offer. Cleverbridge attempts to differentiate itself by providing a high level of customer support, but reviews on the quality of support are inconsistent. Some users rave about the responsiveness and helpfulness of the support team, while others report long wait times and unresolved issues. Ultimately, Cleverbridge seems best suited for mid-sized to large businesses with complex eCommerce needs, especially those operating internationally. Its robust feature set can handle the demands of a growing business, but smaller businesses or those with simpler requirements might find the platform overwhelming and expensive. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check the latest reviews and comparisons before making a decision.

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WooCommerce facilitates eCommerce on any WordPress website. It’s a popular solution among users for its flexibility and ease of implementation. The plugin is easy to install and use without complicated coding. The basic plugin is free but only provides essential eCommerce features. Advanced modules like data analytics, email marketing, CRM and more are available as paid extensions. Reviews noted that heavier websites with many extensions tend to work slow. So for users without WordPress and coding experience, it’s tough to maintain the website. In conclusion, WooCommerce is a robust solution that businesses of any type can mold based on their needs and scale with adequate technical expertise.

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Weebly, a website builder owned by Square, empowers entrepreneurs to establish and expand their online presence. Users consistently commend its user-friendly drag-and-drop interface, making website creation accessible even for those without coding expertise. The platform's affordability, with both free and paid plans, further enhances its appeal. Weebly's extensive template library and integrated marketing tools streamline the website building process, while its e-commerce features, including shopping cart functionality and payment processing, enable seamless online selling. However, some users note limitations in design flexibility and customization options compared to platforms like Wix or Squarespace. Weebly's strength lies in its simplicity and affordability, making it ideal for small businesses and individuals seeking a straightforward solution to establish their online presence. Its e-commerce capabilities cater to those venturing into online selling, providing essential tools for product management and transactions. The platform's ease of use allows users to focus on their core business rather than grappling with technical complexities. "Weebly: Your website, without the wobbles" perfectly captures the essence of this platform, offering a stable and user-friendly experience for building and managing online stores.

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Kibo has garnered positive feedback for its comprehensive suite of eCommerce tools, including order management, personalization, and B2B commerce features. Users appreciate the platform's ability to handle complex workflows and its flexibility in adapting to unique business needs. The user-friendly interface and intuitive design have also been praised, making it easy for teams to adopt and utilize the platform effectively. However, some users have noted that the initial setup and configuration process can be time-consuming, requiring careful planning and potentially additional support. Compared to similar products, Kibo stands out with its robust B2B commerce capabilities, catering to businesses with complex wholesale operations. The platform's strength lies in its ability to manage large product catalogs, intricate pricing structures, and diverse customer segments. Additionally, Kibo's personalization engine empowers businesses to deliver tailored experiences, enhancing customer engagement and driving conversions. While other platforms may offer similar features, Kibo's integrated approach and focus on B2B functionalities set it apart. Kibo is best suited for mid-market and enterprise-level businesses with sophisticated eCommerce requirements, particularly those operating in the B2B space. Its comprehensive feature set, scalability, and flexibility make it an ideal choice for companies seeking a robust and adaptable eCommerce solution to streamline operations and enhance customer experiences.

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Top Alternatives in eCommerce Platforms


Adobe Commerce

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commercetools

Ecwid

Kibo

Optimizely

Oracle Commerce

SAP Commerce Cloud

Shopify

Sitecore

SquareSpace

TrueCommerce

Unilog

Wix

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