Salesforce Commerce Cloud vs Now Commerce

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Our analysts compared Salesforce Commerce Cloud vs Now Commerce based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Salesforce Commerce Cloud is a comprehensive cloud-based eCommerce solution designed to streamline the way businesses engage with their customers across various channels. It's particularly well-suited for medium to large enterprises looking to enhance their online sales capabilities and provide a seamless shopping experience. One of the key benefits of using Salesforce Commerce Cloud is its ability to offer personalized customer experiences, thanks to its advanced AI and analytics features. This platform stands out for its robustness in managing inventory, orders, and customer data, making it a popular choice among businesses aiming to scale their online presence efficiently. When compared to similar products, users often highlight its seamless integration capabilities with other tools and the extensive support ecosystem as significant advantages. Pricing for Salesforce Commerce Cloud can vary widely based on the specific needs and scale of a business, typically following a subscription model that may include fees based on a percentage of sales transactions. This flexible pricing structure allows businesses to choose a plan that best fits their budget and growth expectations.

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Now Commerce offers a robust software solution designed to streamline B2B eCommerce operations. It is particularly well-suited for wholesalers, manufacturers, and distributors who need efficient order management and seamless integration with QuickBooks. The platform excels in automating repetitive tasks, managing inventory, and providing real-time order tracking, which significantly enhances operational efficiency.

Key benefits include improved order accuracy, reduced manual entry errors, and enhanced customer satisfaction through a user-friendly interface. Popular features encompass customer-specific pricing, detailed reporting, and customizable order forms, which cater to the unique needs of B2B transactions. Users often highlight the platform's ease of use and the significant time savings it provides.

Compared to similar products, Now Commerce is praised for its intuitive design and reliable performance. Pricing details are not readily available, so it is recommended to contact SelectHub for a tailored quote based on specific business requirements.

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Product Insights

  • Optimized Performance: Stay up-to-date with best practices in the industry with automated platform updates.  
  • Customize To Fit Needs: Connect with other Salesforce products to add multiple features, including marketing, sales, PWA studios, AI and more. 
  • Seamless Scaling: Automatically adjust domain capacity in the background to handle sudden spikes in traffic without any halt in operations. 
  • Unify Complex Processes: Create a single source of information by connecting marketing, sales, fulfillment and post-sale customer retention work cycles. 
  • Boost Customer Satisfaction: Curate customer experiences across every touchpoint with the headless platform. Offers flexible payment and fulfillment options. Quickly resolve issues by providing customer service reps with real-time data. 
  • Deliver Rich Content: Design storefronts with brand logos and multimedia content. Track customer interactions with the content to identify opportunities. 
  • Sell To a Global Audience: Supports more than 15 languages and connects with external translation management systems for localization. 
  • Achieve Faster ROI: Free up associates to sell and convert more leads by automating recurring tasks like data cleaning, payment processing, bookkeeping and more. 
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  • Streamlined Order Processing: Automate repetitive tasks to reduce manual entry errors and speed up order fulfillment.
  • Real-Time Inventory Management: Keep your stock levels accurate and up-to-date, preventing overselling and stockouts.
  • Enhanced Customer Experience: Provide a user-friendly portal where customers can place orders, check order status, and view order history.
  • Improved Sales Efficiency: Equip your sales team with tools to quickly access customer data, product information, and order history, enabling them to close deals faster.
  • Customizable Pricing and Discounts: Offer tailored pricing and discount structures to different customer segments, enhancing customer satisfaction and loyalty.
  • Seamless Integration: Integrate with existing ERP and accounting systems to ensure data consistency and streamline operations.
  • Detailed Reporting and Analytics: Gain insights into sales trends, customer behavior, and inventory performance to make informed business decisions.
  • Reduced Operational Costs: Minimize the need for additional staff and resources by automating key business processes.
  • Scalability: Easily scale your operations to accommodate business growth without significant additional investment in infrastructure.
  • Enhanced Security: Protect sensitive customer and business data with robust security measures and compliance with industry standards.
  • 24/7 Accessibility: Allow customers to place orders and access their account information at any time, increasing convenience and satisfaction.
  • Improved Communication: Facilitate better communication between your business and customers through automated notifications and updates.
  • Reduced Order Cycle Time: Speed up the entire order-to-delivery process, improving customer satisfaction and cash flow.
  • Better Resource Allocation: Free up your team to focus on strategic tasks by automating routine processes.
  • Enhanced Brand Image: Present a professional and efficient image to your customers, boosting your brand reputation.
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  • Customer Experience: 
    • Cart Tracking: Reduce abandoned carts with a seamless checkout cycle and track abandoned ones to recover lost sales. 
    • Mobile Centric: Optimize every website and touchpoint for mobile devices with responsive designs, data-driven UX and one-touch payments. 
    • Social Media Extensions: Increase product visibility by advertising products on popular social media channels and online communities. 
    • Payment Processing: Connect with Stripe to add a native payment processor. Provide customers with flexible payment options without redirecting them to external websites. 
    • Commerce Cloud Endless Aisle: Store associates can use a customizable mobile app to access available inventory across channels. Provide various product options to customers, including online-only items, to prevent losing sales due to out-of-stock products. 
  • Marketing and Merchandising: 
    • Page Builder: Create branded websites and landing pages without any coding. 
    • Campaigns: Design and launch campaigns, promotions and A/B tests based on customers’ location, purchase history and channel. 
    • Centralized View: Unify products, pricing and catalog across all sales channels, languages and currencies. 
    • SEO Tools: Boost organic traffic and improve page ranking by customizing metadata and other SEO metrics. 
    • Search Bar: Customers can quickly navigate through product catalogs with search bars and unique filters. 
    • Digital Commerce: Create targeted content, promotions and product bundles categorized by language, country, state, region and city. 
  • Artificial Intelligence: Get actionable insights to personalize customer experiences. 
    •  Offer product suggestions based on customers’ purchase history, navigation route, clicks and other metrics. 
    •  Use the predictive sort feature to personalize category pages and search results for every shopper. 
    •  Provide type-ahead suggestions in real time to help customers navigate the catalog. 
    •  Offers an AI-powered cart analysis dashboard to interpret purchase behavior and optimize product bundles, pricing and deals. 
  • B2B Commerce: Design portals for clients and sellers, create partner websites, embed self-guided manuals and streamline B2B selling with self-service online buying. Offers fast reorders, account hierarchies, contract pricing, custom catalogs, account-based pricing, split shipments and more. 
  • Order Management: Manage omnichannel orders, fulfillment processes and post-purchase journeys. 
    •  Create visual workflows to plan and automate distributed order management with drag-and-drop tools. 
    •  Offer various flexible fulfillment options, including BOPIS, curbside pickup, no contact delivery and more. 
    •  Connect pre-built apps for payment processing, tax calculation and CRM. Provide a unified view of each customer’s journey to customer service reps. 
    •  Manage dual storefronts for B2B and B2C customers. Facilitate quick checkouts with automated invoices and post-sale services for B2B customers. 
    •  Use chatbots to initiate refunds, returns and cancellations. 
    •  Brands can use drag-and-drop columns to organize omnichannel order lifecycles. 
    •  Use dynamic charts to track each line of business in real time and prioritize urgent orders. 
  • Content Management: Create, manage and syndicate multimedia content on popular sales channels. 
    •  Allow access to content creators, create tasks and manage approvals for rich collaborations. 
    •  Use content templates and visualizations to create blogs, newsletters, articles, social media posts, emails and more. 
    •  Update content on multiple platforms with a few clicks and track its performance. 
    •  Use the headless API to share content across every customer touchpoint, including VR, AR, IoT, mobile apps and more. 
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  • Real-Time Inventory Management: Automatically syncs inventory levels with your accounting software to ensure accurate stock information.
  • Customizable Order Forms: Tailor order forms to meet the specific needs of your business and customers, enhancing the ordering process.
  • Customer-Specific Pricing: Set unique pricing for different customers, allowing for personalized pricing strategies and discounts.
  • QuickBooks Integration: Seamlessly integrates with QuickBooks Desktop, facilitating smooth data transfer and reducing manual entry errors.
  • Advanced Reporting Tools: Generate detailed reports on sales, inventory, and customer activity to make informed business decisions.
  • Multi-User Access: Grant different levels of access to various users within your organization, ensuring secure and efficient collaboration.
  • Order Tracking: Provide customers with real-time updates on their order status, improving transparency and customer satisfaction.
  • Mobile-Friendly Interface: Access and manage your B2B eCommerce platform from any device, ensuring flexibility and convenience.
  • Automated Order Processing: Streamline order processing with automation features that reduce manual intervention and speed up fulfillment.
  • Customer Portal: Offer a dedicated portal where customers can place orders, view order history, and manage their accounts independently.
  • Secure Payment Processing: Ensure safe and reliable transactions with integrated payment gateways that support various payment methods.
  • Product Catalog Management: Easily manage and update your product catalog, including images, descriptions, and pricing.
  • Shipping Integration: Integrate with major shipping carriers to provide accurate shipping rates and streamline the shipping process.
  • Custom Branding: Customize the look and feel of your eCommerce platform to align with your brand identity.
  • Customer Support Tools: Utilize built-in tools to provide exceptional customer support, including chat and ticketing systems.
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Product Ranking

#58

among all
eCommerce Platforms

#96

among all
eCommerce Platforms

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Salesforce Commerce Cloud
Now Commerce
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Catalog And Product Management Checkout Inventory Management Marketing And Search Engine Optimization Order Management Payments Platform Capability Reporting And Analytics Sales Channel Shipping Storefront 93 82 100 100 92 68 100 100 74 72 100 0 25 50 75 100
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User Sentiment Summary

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Excellent User Sentiment 26 reviews
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98%
of users recommend this product

Now Commerce has a 'excellent' User Satisfaction Rating of 98% when considering 26 user reviews from 1 recognized software review sites.

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4.92 (26)

Awards

SelectHub research analysts have evaluated Salesforce Commerce Cloud and concluded it earns best-in-class honors for Inventory Management and Integrations.

Inventory Management Award
Integrations Award

Now Commerce stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Scalability and Performance: Handles traffic spikes and high order volumes effectively, ensuring a smooth shopping experience even during peak periods like flash sales or holiday seasons.
Customization and Flexibility: Caters to diverse business needs with extensive customization options, allowing for unique branding and tailored shopping experiences.
Mobile-First Approach: Prioritizes mobile optimization, providing seamless shopping experiences across various devices, aligning with the increasing trend of mobile commerce.
AI-Powered Personalization: Leverages artificial intelligence to deliver personalized product recommendations and targeted promotions, enhancing customer engagement and driving sales.
Omnichannel Capabilities: Provides a unified commerce experience across multiple channels, including online stores, social media, and physical stores, ensuring consistent brand interactions.
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Automated Order Synchronization: Orders placed through Now Commerce automatically appear in QuickBooks, eliminating manual entry and reducing errors.
Real-Time Inventory Visibility: Both customers and sales representatives can view real-time inventory levels, ensuring accurate ordering and preventing sales of out-of-stock items.
Customizable Order Forms: Businesses can create tailored order forms for specific customers, streamlining the ordering process and improving customer experience.
Centralized Order Management: Now Commerce consolidates orders from various sources into a single platform, providing a comprehensive overview of all sales activity.
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Cost: The platform can be expensive, especially for small to medium-sized businesses, with licensing fees based on gross merchandise value (GMV) rather than a flat rate. This pricing structure can make it difficult to predict costs and budget effectively.
Complexity: Salesforce Commerce Cloud is a complex platform with a steep learning curve. This can make it challenging for businesses to manage and maintain their online stores without significant technical expertise or the help of a certified Salesforce partner.
Customization Limitations: While the platform offers some customization options, it can be restrictive for businesses with unique requirements or complex workflows. This may necessitate additional development work or integrations, further increasing costs and complexity.
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Limited Customization: While Now Commerce offers a user-friendly platform, businesses with unique workflows or complex integrations might find customization options restrictive.
Industry Specific Features: The platform's focus on general wholesale, manufacturing, and distribution may not cater to the niche needs of specialized industries.
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Salesforce Commerce Cloud has garnered positive feedback for its user-friendly interface and comprehensive features that cater to businesses of all sizes. Users appreciate the platform's ability to streamline online store management, including product catalogs, orders, payments, and customer service. The platform's emphasis on security and compliance, coupled with its global support network, has instilled confidence in users regarding data protection and assistance. However, some users have noted that the platform's extensive features can lead to a steeper learning curve, particularly for those new to eCommerce platforms or with limited technical expertise. Compared to similar products, Salesforce Commerce Cloud stands out due to its seamless integration with other Salesforce products, such as Sales Cloud and Service Cloud. This integration empowers businesses to create a unified view of their customers and deliver personalized experiences across various touchpoints. Additionally, the platform's scalability and flexibility make it suitable for businesses with evolving needs and growth aspirations. The robust order management system within Salesforce Commerce Cloud has been lauded for its efficiency in handling complex order fulfillment processes, including inventory management, shipping, and returns. This feature is particularly beneficial for businesses with high order volumes or intricate supply chains. Salesforce Commerce Cloud is an ideal choice for businesses seeking a comprehensive and scalable eCommerce solution that integrates seamlessly with other Salesforce products. Its user-friendly interface, extensive features, and robust order management capabilities make it well-suited for businesses of all sizes, particularly those with ambitious growth plans or complex operational requirements. While the platform may present a learning curve for some, its benefits and potential for enhancing online sales performance make it a valuable investment for businesses looking to establish a strong online presence and deliver exceptional customer experiences.

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Is Now Commerce the "now" solution for your business commerce needs? User reviews from the past year overwhelmingly suggest it might be, particularly for businesses deeply entrenched in the QuickBooks ecosystem. Users consistently highlight Now Commerce's robust QuickBooks integration as a significant strength, enabling real-time inventory updates and accurate pricing that streamlines order management and transforms business operations. For instance, one user raved about how Now Commerce eliminated order entry errors and empowered their sales team with self-service inventory access, directly addressing a pain point previously experienced with QuickBooks alone. While some users initially found the platform's learning curve a tad steep, they ultimately lauded its intuitive design and ease of use once acclimated. Moreover, users consistently praised Now Commerce's exceptional customer support, citing quick response times and effective problem-solving as hallmarks. This potent combination of seamless QuickBooks integration, user-friendly design, and stellar customer support makes Now Commerce a compelling choice for wholesalers, manufacturers, and distributors seeking to optimize their B2B eCommerce operations.

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