Cleverbridge vs Salesforce Commerce Cloud

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Our analysts compared Cleverbridge vs Salesforce Commerce Cloud based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Cleverbridge Software Tool

Product Basics

Cleverbridge ensures efficient billing and payment management, as well as localized customer experiences for global audiences. It offers subscription management, reporting and analytics, customer data management, lifecycle marketing, and international compliance. B2B commerce helps automate renewals, uses quote-to-cart to collect funds and enables one-click purchases. Other attributes include taxation, fraud prevention, email and performance marketing, and more.

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Salesforce Commerce Cloud is a comprehensive cloud-based eCommerce solution designed to streamline the way businesses engage with their customers across various channels. It's particularly well-suited for medium to large enterprises looking to enhance their online sales capabilities and provide a seamless shopping experience. One of the key benefits of using Salesforce Commerce Cloud is its ability to offer personalized customer experiences, thanks to its advanced AI and analytics features. This platform stands out for its robustness in managing inventory, orders, and customer data, making it a popular choice among businesses aiming to scale their online presence efficiently. When compared to similar products, users often highlight its seamless integration capabilities with other tools and the extensive support ecosystem as significant advantages. Pricing for Salesforce Commerce Cloud can vary widely based on the specific needs and scale of a business, typically following a subscription model that may include fees based on a percentage of sales transactions. This flexible pricing structure allows businesses to choose a plan that best fits their budget and growth expectations.

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$29.95 Monthly
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$1,000 Annually
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Product Insights

  • Simplify Financials: Offload financial operations and responsibilities to the vendor acting as the merchant of record. Automatically maintain and update local laws, regulations and compliances. 
  • Go Global: Overcome the complexity of navigating international markets with a multilingual platform that supports multiple currencies and checkout options. Offers a network of service providers for localized marketing. 
  • Streamline Operations: Automate repetitive administrative tasks to focus on solving business problems. Stay on top of processing by getting an overview of every operation and workflow from a dashboard. 
  • Improve Decision Making: Create a central repository of business data and analyze it to learn customer behavior, trends, campaign performance, product engagement and untapped opportunities. 
  • Tailor To Fit Needs: Add features through external integrations using the open API. Provides detailed documentation for each API. 
  • Increase Revenue: Tap into additional revenue streams by offering digital services using the subscription engine that supports trial periods, discounts, automated renewals and direct payments. 
  • Strengthen Marketing Efforts: Recover abandoned carts and reduce churn rate by engaging with customers using the growth module that factors sector specifics, geography and customer history. Offers call center services for answering customer calls 24x7. 
  • Enhance B2B Experience: Offer businesses a B2C shopping interface with quote-to-carts, self-service, search bars, saved orders and more. Manage complex product structures with variants, segment-specific pricing and discount schemes. 
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  • Optimized Performance: Stay up-to-date with best practices in the industry with automated platform updates.  
  • Customize To Fit Needs: Connect with other Salesforce products to add multiple features, including marketing, sales, PWA studios, AI and more. 
  • Seamless Scaling: Automatically adjust domain capacity in the background to handle sudden spikes in traffic without any halt in operations. 
  • Unify Complex Processes: Create a single source of information by connecting marketing, sales, fulfillment and post-sale customer retention work cycles. 
  • Boost Customer Satisfaction: Curate customer experiences across every touchpoint with the headless platform. Offers flexible payment and fulfillment options. Quickly resolve issues by providing customer service reps with real-time data. 
  • Deliver Rich Content: Design storefronts with brand logos and multimedia content. Track customer interactions with the content to identify opportunities. 
  • Sell To a Global Audience: Supports more than 15 languages and connects with external translation management systems for localization. 
  • Achieve Faster ROI: Free up associates to sell and convert more leads by automating recurring tasks like data cleaning, payment processing, bookkeeping and more. 
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  • Management: Insulate the business from non-compliance fines and security breaches, provide stability, scale efficiently and manage customer data:
    • Integration: Synchronize data from existing CRMs, ERPs, web analytics tools, marketing automation systems and more with a plug-and-play connector and robust set of APIs. 
    • Subscription: Design pricing plans with options including fixed pricing, term, tiered, usage-based, or any combination of the above. Manage cross-sells, promotions, upgrades and downgrades; offer automated or manual renewal options. 
    • Customer Data: Track and identify customer behavior across various marketing channels. Centralize all data and identify patterns to strategize campaigns and drive sales. 
    • Customer Self-Service: Allow customers to update their own personal, payment, renewal and plan information. They can access their purchase history, modify subscription and payment options, and access personalized offers and content. 
    • Customer Lifecycle Marketing: Deliver targeted communications via email, ads or SMS messages and trigger dormant customers.  
    • Global Compliance: Monitor the dynamic regulatory landscape and comply with international data protection regulations, like GDPR. Maintain compliance with PCI, DSS, ISAE 3402 and other protocols. 
  • Monetization: Supports diverse pricing models, billing scenarios and payment methods to maximize recurring revenue. 
    • Billing and Invoicing: Provide customer-specific payment options and bill accurately for term, tiered or usage-based subscriptions. 
    • Payment Processing: Securely collect payments, issue refunds and record and reconcile transactional data. Defend against chargebacks and receive assistance for defense against claims. Manage currency exchange and integrate global payment processors to minimize foreign billing events. 
    • Revenue Retention: Reduce service interruption and involuntary churns due to outdated credit cards. Automatically receive updated credit card information without any customer intervention. 
    • Taxation: Calculate taxes accurately depending on location and automate sending tax payments to the proper authorities. 
    • Fraud Prevention: Review all charges with automated screening technology; leverage behavioral data to eliminate human bias and false positives. Flag orders for manual review by specialized analysts. 
  • Marketing: Scale business, identify opportunities and streamline marketing campaigns to boost sales: 
    • Localization: Offer customers prevalent language, currency and payment options based on their location. Access 30 languages, 60 currencies and 48 payment methods to provide a highly localized online experience. 
    • Reporting and Analytics: Analyze trends, measure customer satisfaction and identify optimization opportunities with various up-to-date reporting tools and cohort analysis. 
    • Testing and Optimization: Develop testing strategies and make data-based decisions to improve subscription programs, all while receiving expert assistance to optimize these processes. 
    • Email Marketing: Create new revenue streams and nurture existing relationships with customized email marketing campaigns. Execute campaigns and monitor their efficiency with built-in tracking and reporting tools. 
    • Performance Marketing: Receive expert assistance on recruiting, communicating and incentivizing strategic publishers. Give publishers access to assets and reporting for targeted marketing and automate commission tracking and payout handling. 
    • B2B Marketing: Target business clients more effectively; allow sales reps to generate and send personalized, pre-populated carts to customers. Allow customers to configure price quotes and complete transactions without sales assistance through its self-service CPQ. Create a global, virtual storefront and connect it to other critical information systems. 
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  • Customer Experience: 
    • Cart Tracking: Reduce abandoned carts with a seamless checkout cycle and track abandoned ones to recover lost sales. 
    • Mobile Centric: Optimize every website and touchpoint for mobile devices with responsive designs, data-driven UX and one-touch payments. 
    • Social Media Extensions: Increase product visibility by advertising products on popular social media channels and online communities. 
    • Payment Processing: Connect with Stripe to add a native payment processor. Provide customers with flexible payment options without redirecting them to external websites. 
    • Commerce Cloud Endless Aisle: Store associates can use a customizable mobile app to access available inventory across channels. Provide various product options to customers, including online-only items, to prevent losing sales due to out-of-stock products. 
  • Marketing and Merchandising: 
    • Page Builder: Create branded websites and landing pages without any coding. 
    • Campaigns: Design and launch campaigns, promotions and A/B tests based on customers’ location, purchase history and channel. 
    • Centralized View: Unify products, pricing and catalog across all sales channels, languages and currencies. 
    • SEO Tools: Boost organic traffic and improve page ranking by customizing metadata and other SEO metrics. 
    • Search Bar: Customers can quickly navigate through product catalogs with search bars and unique filters. 
    • Digital Commerce: Create targeted content, promotions and product bundles categorized by language, country, state, region and city. 
  • Artificial Intelligence: Get actionable insights to personalize customer experiences. 
    •  Offer product suggestions based on customers’ purchase history, navigation route, clicks and other metrics. 
    •  Use the predictive sort feature to personalize category pages and search results for every shopper. 
    •  Provide type-ahead suggestions in real time to help customers navigate the catalog. 
    •  Offers an AI-powered cart analysis dashboard to interpret purchase behavior and optimize product bundles, pricing and deals. 
  • B2B Commerce: Design portals for clients and sellers, create partner websites, embed self-guided manuals and streamline B2B selling with self-service online buying. Offers fast reorders, account hierarchies, contract pricing, custom catalogs, account-based pricing, split shipments and more. 
  • Order Management: Manage omnichannel orders, fulfillment processes and post-purchase journeys. 
    •  Create visual workflows to plan and automate distributed order management with drag-and-drop tools. 
    •  Offer various flexible fulfillment options, including BOPIS, curbside pickup, no contact delivery and more. 
    •  Connect pre-built apps for payment processing, tax calculation and CRM. Provide a unified view of each customer’s journey to customer service reps. 
    •  Manage dual storefronts for B2B and B2C customers. Facilitate quick checkouts with automated invoices and post-sale services for B2B customers. 
    •  Use chatbots to initiate refunds, returns and cancellations. 
    •  Brands can use drag-and-drop columns to organize omnichannel order lifecycles. 
    •  Use dynamic charts to track each line of business in real time and prioritize urgent orders. 
  • Content Management: Create, manage and syndicate multimedia content on popular sales channels. 
    •  Allow access to content creators, create tasks and manage approvals for rich collaborations. 
    •  Use content templates and visualizations to create blogs, newsletters, articles, social media posts, emails and more. 
    •  Update content on multiple platforms with a few clicks and track its performance. 
    •  Use the headless API to share content across every customer touchpoint, including VR, AR, IoT, mobile apps and more. 
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Product Ranking

#24

among all
eCommerce Platforms

#58

among all
eCommerce Platforms

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 34 reviews
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86%
of users recommend this product

Cleverbridge has a 'great' User Satisfaction Rating of 86% when considering 34 user reviews from 3 recognized software review sites.

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5.0 (9)
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4.2 (23)
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2.5 (2)
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Awards

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SelectHub research analysts have evaluated Salesforce Commerce Cloud and concluded it earns best-in-class honors for Inventory Management and Integrations.

Inventory Management Award
Integrations Award

Synopsis of User Ratings and Reviews

Global Reach: Cleverbridge provides merchants with the tools to navigate the complexities of selling products and services in various countries, including handling taxes, complying with local regulations, and supporting multiple currencies and payment methods.
Subscription Management: The platform simplifies the management of recurring billing and subscriptions, automating tasks such as invoicing, payment processing, and subscription renewals. This can be particularly beneficial for businesses with subscription-based models, as it reduces manual effort and ensures a smooth customer experience.
Fraud Prevention: Cleverbridge incorporates robust fraud prevention measures to protect merchants from fraudulent transactions and chargebacks. This includes features such as address verification, card security code checks, and velocity checks, which help to identify and prevent suspicious activity.
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Scalability and Performance: Handles traffic spikes and high order volumes effectively, ensuring a smooth shopping experience even during peak periods like flash sales or holiday seasons.
Customization and Flexibility: Caters to diverse business needs with extensive customization options, allowing for unique branding and tailored shopping experiences.
Mobile-First Approach: Prioritizes mobile optimization, providing seamless shopping experiences across various devices, aligning with the increasing trend of mobile commerce.
AI-Powered Personalization: Leverages artificial intelligence to deliver personalized product recommendations and targeted promotions, enhancing customer engagement and driving sales.
Omnichannel Capabilities: Provides a unified commerce experience across multiple channels, including online stores, social media, and physical stores, ensuring consistent brand interactions.
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Subscription Management Issues: Users have reported challenges with managing or canceling subscriptions, often encountering difficulties reaching customer support or experiencing unexpected charges.
Payment Processing Problems: Some users have experienced issues with payment processing, including declined transactions, delayed refunds, and difficulties updating payment information.
Customer Support Concerns: A recurring theme in user feedback is the difficulty in reaching Cleverbridge's customer support, with long wait times and unresponsive communication channels being common complaints.
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Cost: The platform can be expensive, especially for small to medium-sized businesses, with licensing fees based on gross merchandise value (GMV) rather than a flat rate. This pricing structure can make it difficult to predict costs and budget effectively.
Complexity: Salesforce Commerce Cloud is a complex platform with a steep learning curve. This can make it challenging for businesses to manage and maintain their online stores without significant technical expertise or the help of a certified Salesforce partner.
Customization Limitations: While the platform offers some customization options, it can be restrictive for businesses with unique requirements or complex workflows. This may necessitate additional development work or integrations, further increasing costs and complexity.
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Let's "bridge" the gap between you and understanding what users think of Cleverbridge: Cleverbridge has garnered a mixed bag of reviews over the past year. Users appreciate its comprehensive suite of features, particularly its subscription management capabilities and global payment processing. The platform's ability to handle recurring billing, manage different currencies, and comply with international tax regulations is a major plus for businesses with a global reach. However, some users find the interface clunky and outdated, leading to a steep learning curve. The reporting tools also leave something to be desired, lacking the depth and customization options that some competitors offer. Cleverbridge attempts to differentiate itself by providing a high level of customer support, but reviews on the quality of support are inconsistent. Some users rave about the responsiveness and helpfulness of the support team, while others report long wait times and unresolved issues. Ultimately, Cleverbridge seems best suited for mid-sized to large businesses with complex eCommerce needs, especially those operating internationally. Its robust feature set can handle the demands of a growing business, but smaller businesses or those with simpler requirements might find the platform overwhelming and expensive. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check the latest reviews and comparisons before making a decision.

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Salesforce Commerce Cloud has garnered positive feedback for its user-friendly interface and comprehensive features that cater to businesses of all sizes. Users appreciate the platform's ability to streamline online store management, including product catalogs, orders, payments, and customer service. The platform's emphasis on security and compliance, coupled with its global support network, has instilled confidence in users regarding data protection and assistance. However, some users have noted that the platform's extensive features can lead to a steeper learning curve, particularly for those new to eCommerce platforms or with limited technical expertise. Compared to similar products, Salesforce Commerce Cloud stands out due to its seamless integration with other Salesforce products, such as Sales Cloud and Service Cloud. This integration empowers businesses to create a unified view of their customers and deliver personalized experiences across various touchpoints. Additionally, the platform's scalability and flexibility make it suitable for businesses with evolving needs and growth aspirations. The robust order management system within Salesforce Commerce Cloud has been lauded for its efficiency in handling complex order fulfillment processes, including inventory management, shipping, and returns. This feature is particularly beneficial for businesses with high order volumes or intricate supply chains. Salesforce Commerce Cloud is an ideal choice for businesses seeking a comprehensive and scalable eCommerce solution that integrates seamlessly with other Salesforce products. Its user-friendly interface, extensive features, and robust order management capabilities make it well-suited for businesses of all sizes, particularly those with ambitious growth plans or complex operational requirements. While the platform may present a learning curve for some, its benefits and potential for enhancing online sales performance make it a valuable investment for businesses looking to establish a strong online presence and deliver exceptional customer experiences.

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