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Maximo vs HXGN EAM

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Our analysts compared Maximo vs HXGN EAM based on data from our 400+ point analysis of EAM Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Maximo Software Tool
SelectHub Award Winner
HXGN EAM Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

90 Detailed Analysis

User Sentiment

Great User Sentiment (978 Reviews)

Analyst Rating

88 Detailed Analysis

User Sentiment

Great User Sentiment (144 Reviews)
Maximo by IBM helps manage physical assets like facilities, vehicles, equipment and machinery. It offers features like space management, storeroom management, integrations, inventory management, task management and more. It improves asset lifespan and operation availability as well as reduces risk through preventive maintenance and lifecycle management.
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HXGN EAM (formerly called Infor EAM) suits organizations of all sizes and helps track, organize and streamline maintenance tasks. It monitors KPIs and generates reports to help make data-driven decisions.

It’s available for deployment on-premise, in the cloud or via hybrid deployment and can function on any operating system. It can integrate with a range of other business solutions and comes in industry-specific editions to meet users’ unique needs.

To explore other popular solutions that Infor offers, visit our Infor company page.
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$3,150 Monthly
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$7,000 Monthly, Quote-based
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Product Insights

  • Energy and Utilities Speciality: Access pre-built data models and tailored dashboards for energy and utilities. Analyze operational data to visualize asset health and view scoring models to determine risk factor. Monitor critical assets, asset health and failure predictions. 
  • IoT Platform: Store IoT data for 30 days and get an overview on all assets. Access sensor, consumer, enterprise and industrial entities, with alerts to detect when asset data reaches or falls below set thresholds. 
  • Efficient Scheduling: View a graphic representation of work orders and PM schedules. Manage shutdowns, outages, maintenance and other large projects across multiple locations. Check the status and schedules of multiple projects on the dashboard and accomplish end-to-end work management. 
  • Linear Asset Management: Gain visual control over assets like roads, pipeline, rail lines and transmission lines. Track labor, materials, tools and asset conditions by linear measures. 
  • Managed Service Provider: Manage customer agreements, service deliveries, billing and supplier contracts. Decide response plans, billing and price schedules as well as create bill batches for recurring costs. 
  • Improved Safety: Manage safety, reliability and environment performance in compliance with regulations. Prepare for audits and surveys, catch defects, investigate incidents, and define lockout and tagout operations. 
  • Asset Configuration: Manage near-real-time configuration of assets like aircraft and rail vehicles. Access technical records, create task cards that prompt manual reviews and get automatic displays of a record’s status. 
  • Calibration: Stay on top of calibration history, data sheets, reporting, and all the requirements for traceability and reverse traceability. 
  • Spatial Asset Management: Visualize and locate assets, locations, work orders and service requests on maps. 
  • Data Visibility: Ensure all data is visible to all parties with IBM Maximo Registry, which stores a subset of transaction data entered on blockchain. 
  • Equipment Maintenance Assistant: Support asset management programs with artificial intelligence. 
  • Mobility: Multiple mobile apps supporting role-specific tasks in the work management process are available on Android and iOS. Available online and offline, they provide flexible access to work orders, inventory, asset data management, work approvals, barcode capabilities and more. 
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  • Extend Asset Life:Ease preventive maintenance scheduling and routine repair tasks that keep assets operating at peak performance. Predict equipment failure by closely monitoring asset health and reliability as well as tracking maintenance history and forecasting end-of-life timelines.
  • Increase Efficiency: Optimize maintenance team operations by automating condition monitoring and streamlining technician workflows. IoT sensors, drone technology and artificial intelligence help make maintenance departments effective. 
  • Ensure Regulatory Compliance: Facilitate a safe and compliant site through hazardous material management, lockout/tagout procedures, permit storage, contract management and more. Prioritize frequent inspections and make the audit process smooth and organized. 
  • Manage Costs: Track and handle costs throughout the organization from a convenient centralized hub — including materials, maintenance expenditures, forecasting and project management. Simplifies financial management with service-cost tracking for client work, equipment rental management and reports that automatically include invoice costs.
  • Mobile Application: No syncing helps reduce lag time and disruptions to production and performance.
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  • Asset Management: Manage asset operations, conditions, work centers, applications and inventory. Give restricted access to the system and menu options. 
  • System Administration: Provides a framework to share items and data as well as manage communication templates. Includes site and organization setup, bulletin boards, classification hierarchies for assets, locations and work orders, query tickets, item type configuration, and a calendar to track labor, activities and equipment working time. 
  • Asset Lifecycle Management: Stores information like asset number, location, parent and vendor, as well as tracks asset location and arranges them in a logical hierarchy. Also helps: 
    •  Define physical features like guard rails and mile markers and associate those features with one or more linear assets. 
    •  Add or modify meter names and sets of attributes that define the meter. 
    •  Define multiple measuring points, specify alarm limits and set acceptable meter readings. 
    •  Build and construct failure hierarchies and understand root problems. 
  • Analytics: View scheduled reports and monitor KPIs to analyze the maintenance and lifecycle of assets. 
  • Task and Activity Management: Plan, review and manage tasks, activities and work orders. 
  • Contracts Management: Manage labor, purchases, leases, pricing, warranties, rental, service and software contracts. Includes blanket and master contracts, rule definition for each type, and a historical view of contracts. 
  • Financial Management: Define and set currency codes and exchange rates, set general ledger account fields and track project costs to determine the resources needed for project execution. 
  • Integration: Connect with enterprise systems and set up flows between apps. Supports multiple communication modes, UI-based integration, and bulk export and import of data. 
  • IT Infrastructure Management: Specify rules for creation and management of relationships between configuration items. Offers service requests, incidents and work orders as well as grants full control over records like items, assets and location configurations. 
  • Inventory Management: Provides data entry via barcode, service item records, tool records, item grouping, supplier lists, pick lists and more. Also helps: 
    •  Create and manage information about stocked, non-stocked and special order items. 
    •  See when an item is below a specified level with notifications. 
    •  Store information on item locations and view stocked items in the storeroom. 
  • Job Planning Management: Manage plans, detail work descriptions and view assets that require a stop during inspection or maintenance checks. 
  • Preventive Maintenance: Account for labor, materials, service and tools to better plan, manage, budget and schedule regular maintenance. Master records provide a template for future maintenance. 
  • Purchase Management: Features include purchase processing, requests for quotations and invoices. Stores information about companies that make purchases, enables buying materials from suppliers and vendors, and matches invoices to POs and receipts. 
  • Safety Management: Define hazards and safety precautions to prevent a workplace mishap with plans that explain how to take work assets in and out of service. 
  • Security Management: Controls access to sites, applications and menu options. Employees can be in one or more security groups. 
  • Service Request Management: Create requests for configuration, change of an asset and equipment repair. Requests show status and correspondence for better visibility. 
  • Service Desk Management: Oversee processes and save work performed in the asset’s record. Templates help standardize common service requests and incidents. 
  • Release Module: Enables task and activity management. Provides classification and attributes for categorization, PM and scheduling details, task assignment, follow-up records, work logs, communication entries, and requirements for labor, services, materials and tools. 
  • Task Management: Offers activities, tasks, work orders and historical records of work performed. 
  • Work Orders: Available for assets and locations and includes the number of hours worked by contractors or employees. Report on open work orders or small jobs and capture the history of work orders. 
  • AI-Powered Asset Monitoring: Monitors remote assets and operations, automates task execution, and performs anomaly detection. Also provides: 
    •  Customizable monitoring dashboard. 
    •  Rule-based alerts for data tied to specific standards and KPIs. 
    •  Data filtering and root cause analysis based on hierarchies. 
    •  IoT data for processing, direct access, historical storage and archiving. 
    •  Alerts to produce events and create service requests. 
  • Asset Health Insights: Manage the health of assets using IoT data, work history and asset data. Offers: 
    •  Health scores, real-time sensor data and alerts from SCADA systems. 
    •  Maintenance history, weather incidents and subcomponents with historical context. 
    •  Integration with PM systems to access data and manage maintenance schedules. 
  • Predictive Maintenance Insights: Manage future failures and determine asset failure factors that could affect operations. Capabilities include: 
    •  IBM Watson, which scans for patterns in usage, environment and other asset-specific data to predict future failures. 
    •  Data provided by IoT sensors, OT, ERP and EAM systems. 
    •  Predictive model templates, visualizations and a library of analytics APIs to build custom models. 
    •  Machine learning and analytics for operational data generated by critical assets. 
    •  Prescriptive analytics and anomalous behavior detection. 
  • Workers Insights: Offers dashboards, interacting reporting tools, data export, filters and configurable shield parameters. Includes predefined and customized shields that help detect if a worker’s life might be in danger. Tracks data such as: 
    •  Hazards and statistics of hazards via a map. 
    •  Averages and counts for workers, hours and hazards. 
    •  The location of an object or a worker through beaconOS and GPS. 
  • MRO Inventory Optimization: Includes: 
    •  Part and stock management using automation and analytics. 
    •  Inventory segmentation based on criticality and business impact of MRO spares and materials, along with inventory value calculated based on inherited items, average cost and other criteria. 
    •  Lead time tracking to manage asset downtime. 
    •  Reports, dashboards and KPIs for all important metrics. 
    •  Configuration of work queues and screens. 
    •  Column-oriented databases, summarization engines and elastic searches to filter, sort and update records. 
  • Migration Tool: Transfer product customizations and configuration from development to production for testing. Access a standard rollout environment and repeatable rollout processes that help in monitoring, documenting and managing regulatory compliance. 
  • Storeroom Management:
    •  Monitors item availability, records physical counts and balances inventory. 
    •  Offers details on cost, issue and order units. 
    •  Reconciles recent physical count after every completed transaction. 
    •  Includes parent and child storerooms to create hierarchies. 
    •  Supports adding multiple items to a hierarchy and reordering items from a single storeroom. 
  • Service Requests: Features include notifications upon completion or close of a request, multimedia support to upload photos and videos, and resolution monitoring. A security group template grants users access to service requests, work centers, tools and tasks. 
  • Managing Inspection Forms: Offers specific questions to choose from, revisions to active forms by adding conditions, templates for reuse, and the ability to edit questions and instructions. Forms can be associated with assets, locations and work orders. 
  • Business Analysis Work Center: Analyze work efficiency, supply rates, inventory balance and more to improve operation and user performance. View the analyzed data in charts and download it in an image format. 
  • Data Set Designer: Includes filters and sorting to configure content and build sets, which can have an application query applied to them. Supports exporting in CSV format. 
  • Application Analysis: Enhances operations with queries for situations like overdue POs and upcoming reactive work. Incorporates KPI tracking, Query by Example and export to Excel for further analysis. 
  • Reports and Dashboards: Embedded reporting offers more than 100 report types, which can be customized, saved, shared and downloaded. Dashboards summarize business data while storybooks format content in useful ways. Access to Cognos BI provides advanced business intelligence capabilities. 
  • IBM App Connect:  This ready-to-go connector enables integration with distributed databases, infrastructure environments and hundreds of third-party business systems such as JIRA, Salesforce, SAP, QuickBooks and Workday. 
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  • Asset Management: Record, standardize, maintain and structure asset profile information such as identity, configuration, location and maintenance history. Track asset depreciation, store warranty information and provide full technical and commercial function. 
  • Work Management: Easily combines workforce and work order management into a comprehensive module to:
    • Manage, plan and monitor maintenance work as well as the resources required to complete said work.
    • Create preventive maintenance plans, schedule work and assign work orders to technicians based on predefined requirements.
    • Handle purchase order management, revision control, HR management, reliability management and more.
  • Materials Management: Monitor stock levels of spare parts and equipment to maintain an acceptable level without overstocking. Automate supply shipments and purchase orders, store receipts and keep records organized. Also offers:
    • Material organization, product grouping, stock replenishment, receipt and return management.
    • Procurement features like RFQs, POs, invoices and contract management.
  • Budgeting: Streamline budget creation by automating cost capture and analysis of costs for tasks and projects. Performs calculations and generates reports on financial performance and forecasts based on various KPIs.
  • Inspection Management: Simplify inspections through automated collection of required measurements. Risk and safety management help identify hazardous materials and situations to better protect site workers. 
  • Project Management: Streamline tasks from budgeting to task tracking to completion, monitor resource use, compare costs, and track progress. 
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Product Ranking

#1

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EAM Software

#10

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Analyst Rating Summary

90
88
100
83
87
84
91
87
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Analytics and Reporting
Mobile EAM
Work Order Management
Spare Parts Handling
Maintenance and Inspection Management
Environment, Health and Safety Management
Spare Parts Handling
Work Order Management
Maintenance and Inspection Management
Workforce Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Maximo
HXGN EAM
+ Add Product + Add Product
Analytics And Reporting Asset Management Asset Tracking Environment, Health And Safety Management Maintenance And Inspection Management Mobile EAM Resource Allocation And Work Order Scheduling Spare Parts Handling Workforce Management Work Order Management 100 87 91 67 94 100 81 97 88 98 83 84 87 100 91 88 88 100 91 98 0 25 50 75 100
100%
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83%
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17%
71%
14%
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71%
14%
15%
88%
6%
6%
88%
0%
12%
17%
83%
0%
100%
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88%
6%
6%
88%
6%
6%
100%
0%
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75%
0%
25%
67%
17%
16%
83%
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17%
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80%
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20%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

43%
57%
0%
14%
29%
57%

User Sentiment Summary

Great User Sentiment 978 reviews
Great User Sentiment 144 reviews
87%
of users recommend this product

Maximo has a 'great' User Satisfaction Rating of 87% when considering 978 user reviews from 5 recognized software review sites.

84%
of users recommend this product

HXGN EAM has a 'great' User Satisfaction Rating of 84% when considering 144 user reviews from 5 recognized software review sites.

n/a
4.4 (15)
4.4 (507)
4.2 (27)
4.18 (76)
3.4 (21)
4.2 (72)
n/a
4.3 (259)
4.3 (71)
4.3 (64)
5.0 (10)

Awards

SelectHub research analysts have evaluated Maximo and concluded it deserves the award for the Best Overall EAM Software available today and earns best-in-class honors for Analytics and Reporting, Asset Tracking, Maintenance and Inspection Management and Mobile EAM.

Analysts' Pick Award
Analytics and Reporting Award
Asset Tracking Award
Maintenance and Inspection Management Award
Mobile EAM Award

SelectHub research analysts have evaluated HXGN EAM and concluded it earns best-in-class honors for Environment, Health and Safety Management, Spare Parts Handling and Workforce Management.

Environment, Health and Safety Management Award
Spare Parts Handling Award
Workforce Management Award

Synopsis of User Ratings and Reviews

Asset Management: Every user who mentioned this aspect appreciated that the system helps reduce asset downtime.
Customization: Extensive customizations help users fit the software to their company, according to every review referring to this feature.
Tracking: All users mentioning tracking liked that the system helps keep track of site issues, inventory, assets and expenses.
Easy to Use: More than 90% of reviews on usability said the solution has an easy-to-use interface.
Reports: Reports have helped in analyzing the expense on individual assets and more, as stated by more than 70% of users referring to this feature.
Integration: Integration with multiple systems like SCADA has helped smooth out various processes, according to more than 60% of reviews mentioning this feature.
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Customer Service: Every reviewer mentioning support observed that customer service is responsive and takes constant feedback for development.
User-Friendly: All reviewers who mention usability said HXGN EAM has a user-friendly interface and intuitive features.
Asset Management: Asset management has helped reduce asset downtime, according to all the reviewers mentioning this feature.
Flexibility: Every review mentioning flexibility indicated that the solution can be tailored to company needs.
Work Order: More than 85% of reviewers observed that this feature helps them manage work orders easily.
Cloud: Updates to the multi-tenant cloud make information faster to access, according to more than 85% of reviewers referring to this element.
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User Interface: More than 60% of reviewers referring to the interface felt that it needs to be improved so novice users can easily adapt to it.
Implementation: The implementation process is hard and has a steep learning curve, according to all users referring to this aspect.
Pricey Licensing: More than 80% of reviewers felt that the cost of licensing was on the higher end.
Attachments: It’s difficult to link external documents like Word and Excel, and attaching images takes awhile, according to every review referring to this feature.
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Mobile App: Functionality of the mobile interface needs improvement, according to 70% of reviews mentioning the mobile app.
Reporting: Customized reporting is complicated, according to 70% users who mention this feature.
Licensing: All users referencing this feature felt the licensing policies don’t match with their company and found it expensive.
Configuration: Over 68% of reviewers mentioning this aspect felt that configuring the system is difficult.
Updates: Updates are too frequently released, according to more than 70% of users mentioning this element.
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IBM Maximo Asset Management helps users perform preventive repairs to extend asset lifespans, monitor assets and equipment, manage contracts, and control inventory. It excels in asset management, tracking and reports. With an intuitive design, plenty of integrations and a high degree of customization, it provides flexibility and ease so users can get the most out of it. However, the UI can be difficult for new users and the cost for licensing is on the higher end. Reviews also cited difficulty with attachments and a complex implementation process as drawbacks. Overall, it’s a good fit for businesses looking for a CMMS with plenty of features that go far beyond asset management.

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HXGN EAM helps users manage assets, work orders, inventory, materials, budgets and projects. It excels in usability, aids preventive maintenance, provides exceptional customer service and is highly customizable. However, as mentioned in multiple reviews, there is a need to improve the mobile interface. There’s also room for improvement in reports, configuration and licensing. Overall, it’s a good fit for businesses looking for a highly tailored, intuitive CMMS that helps with maintenance planning.

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Screenshots

Top Alternatives in EAM Software

Asset Panda
Assetworks
Aveva
eMaint
EZOfficeInventory
HXGN EAM
IFS EAM
IPS Energy
Maintenance Connection
MicroMain
NEXGEN Asset Management
Oracle EAM
SAP EAM
UpKeep

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Head-to-Head Comparison

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