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HXGN EAM vs SAP EAM

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Our analysts compared HXGN EAM vs SAP EAM based on data from our 400+ point analysis of EAM Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
HXGN EAM Software Tool
SelectHub Award Winner
SAP EAM Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

88 Detailed Analysis

User Sentiment

Great User Sentiment (144 Reviews)

Analyst Rating

89 Detailed Analysis

User Sentiment

Great User Sentiment (364 Reviews)
HXGN EAM (formerly called Infor EAM) suits organizations of all sizes and helps track, organize and streamline maintenance tasks. It monitors KPIs and generates reports to help make data-driven decisions.

It’s available for deployment on-premise, in the cloud or via hybrid deployment and can function on any operating system. It can integrate with a range of other business solutions and comes in industry-specific editions to meet users’ unique needs.

To explore other popular solutions that Infor offers, visit our Infor company page.
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SAP EAM supports the upkeep of facilities, machines, equipment, vehicles and anything in between via a fully-featured suite. It helps facility managers coordinate asset maintenance, monitor asset life cycles, maintain their facilities and run reports to make better decisions. Users can leverage it for asset information management, performance improvement, assessment templates, risk and criticality assessment, and more.
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$7,000 Monthly, Quote-based
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$5,000 Annually
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Windows
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Linux
Android
Chromebook
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Linux
Android
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On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Extend Asset Life:Ease preventive maintenance scheduling and routine repair tasks that keep assets operating at peak performance. Predict equipment failure by closely monitoring asset health and reliability as well as tracking maintenance history and forecasting end-of-life timelines.
  • Increase Efficiency: Optimize maintenance team operations by automating condition monitoring and streamlining technician workflows. IoT sensors, drone technology and artificial intelligence help make maintenance departments effective. 
  • Ensure Regulatory Compliance: Facilitate a safe and compliant site through hazardous material management, lockout/tagout procedures, permit storage, contract management and more. Prioritize frequent inspections and make the audit process smooth and organized. 
  • Manage Costs: Track and handle costs throughout the organization from a convenient centralized hub — including materials, maintenance expenditures, forecasting and project management. Simplifies financial management with service-cost tracking for client work, equipment rental management and reports that automatically include invoice costs.
  • Mobile Application: No syncing helps reduce lag time and disruptions to production and performance.
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  • Improve Operational Efficiency: Reduce costs, improve asset usage and manage capital expenditures throughout asset lifecycles. Technicians can work more efficiently, improving overall productivity. 
  • Boost Asset Usage: Reduce asset downtime (especially unplanned downtime) and improve asset utilization through centralized monitoring and control. Enhance reliability, efficiency and performance while minimizing disruptions. 
  • Improve ROI: Leverage IT investments and improve the ROI for every asset by boosting asset uptime and extending asset lifetime. 
  • Minimize Failures: Schedule preventative maintenance to repair assets in a timely manner to avoid catastrophic failure. Stay on top of recurring maintenance tasks with alerts. 
  • Make Sites Safer:  Perform routine maintenance on assets, heavy machinery and equipment to secure them from damage and keep workers safe. 
  • Maintain Security and Compliance: Sensor data, engineering insights and critical alerts can only be accessed by authorized users through the SAP Intelligence Network. Each asset element on the SAP cloud platform has a unique ID to authorize publication and subscription. 
  • Share Interactive Data: Include photographs, multidimensional models, multidimensional logical bills of materials and videos for visual spare part management. Users can navigate and “hotspot” images during inspection. 
  • Add Capabilities:  Integrate with other SAP solutions like SAP Predictive Maintenance and Service, as well as SAP Asset Strategy and Performance Management. It also supports integration of master and operational data with business information systems. 
  • Improve Planning: Run what-if simulations and find out which usage scenario suits best and compare results. Apply information from virtual sensors on the model to address potential issues before downtime occurs. 
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  • Asset Management: Record, standardize, maintain and structure asset profile information such as identity, configuration, location and maintenance history. Track asset depreciation, store warranty information and provide full technical and commercial function. 
  • Work Management: Easily combines workforce and work order management into a comprehensive module to:
    • Manage, plan and monitor maintenance work as well as the resources required to complete said work.
    • Create preventive maintenance plans, schedule work and assign work orders to technicians based on predefined requirements.
    • Handle purchase order management, revision control, HR management, reliability management and more.
  • Materials Management: Monitor stock levels of spare parts and equipment to maintain an acceptable level without overstocking. Automate supply shipments and purchase orders, store receipts and keep records organized. Also offers:
    • Material organization, product grouping, stock replenishment, receipt and return management.
    • Procurement features like RFQs, POs, invoices and contract management.
  • Budgeting: Streamline budget creation by automating cost capture and analysis of costs for tasks and projects. Performs calculations and generates reports on financial performance and forecasts based on various KPIs.
  • Inspection Management: Simplify inspections through automated collection of required measurements. Risk and safety management help identify hazardous materials and situations to better protect site workers. 
  • Project Management: Streamline tasks from budgeting to task tracking to completion, monitor resource use, compare costs, and track progress. 
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  • Analytics: Gain engineering insights using a variety of analysis tools including: 
    • Model-Based Analysis: Provides historic usage and predicts asset health and remaining lifespan by simulating and generating time series data in advance. Helps replay an event and see calculation consequences, optimize a 3D visualization of a trade-off and more. 
    • Vibration Analysis: Identify the unique vibration signature of an asset to serve as indicators of early signs of failure. 
    • Structural Analysis:  Physical sensors on a piece of equipment act as inputs for simulating the stresses and strains on a digital representation of the equipment, helping process and analyze their impact on the equipment. 
  • Asset Information Management: Integrate technical information, asset history, maintenance strategies, financial data and real-word information in one platform using models, systems and templates. 
  • Performance Improvement: Get suggestions and solutions about a piece of equipment. Create, review and submit improvement requests. 
  • Mobile Access: Provides back-end flexibility for convenience to users through native apps for iPad, iPhone and Android. 
  • Asset Management: Build a standards-based physical asset management foundation to manage equipment, facilities, vehicles and other assets. 
  • Maintenance Management: Schedule, assign and record maintenance tasks to track maintenance for individual assets. Includes: 
    •  Maintenance strategies and packages. 
    •  Task lists and operations. 
    •  Maintenance plans and items. 
  • Failure Modes and Effects Analysis: Use failure modes based on probability to prioritize the severity of an impact. Allows identification, evaluations and suggestions against potential failures. 
  • Reliability Centered Maintenance: Improve maintenance strategies as an industry standard, with advanced checklists that enable users to create dynamic questionnaires. 
  • Digital Twin: Offers a tailored and graphical representation of a physical object or asset that uses machine learning and visualization to monitor performance or a product lifecycle. Also supports new business models. 
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Product Ranking

#10

among all
EAM Software

#12

among all
EAM Software

Find out who the leaders are

Analyst Rating Summary

88
89
83
100
84
100
87
85
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Environment, Health and Safety Management
Spare Parts Handling
Work Order Management
Maintenance and Inspection Management
Workforce Management
Analytics and Reporting
Asset Management
Environment, Health and Safety Management
Spare Parts Handling
Mobile EAM

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

HXGN EAM
SAP EAM
+ Add Product + Add Product
Analytics And Reporting Asset Management Asset Tracking Environment, Health And Safety Management Maintenance And Inspection Management Mobile EAM Resource Allocation And Work Order Scheduling Spare Parts Handling Workforce Management Work Order Management 83 84 87 100 91 88 88 100 91 98 100 100 85 100 91 98 81 100 62 77 0 25 50 75 100
83%
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17%
100%
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71%
14%
15%
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88%
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12%
81%
6%
13%
100%
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100%
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88%
6%
6%
88%
0%
12%
75%
0%
25%
88%
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12%
83%
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17%
67%
17%
16%
100%
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100%
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80%
20%
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50%
17%
33%
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78%
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22%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

14%
29%
57%
71%
29%
0%

User Sentiment Summary

Great User Sentiment 144 reviews
Great User Sentiment 364 reviews
84%
of users recommend this product

HXGN EAM has a 'great' User Satisfaction Rating of 84% when considering 144 user reviews from 5 recognized software review sites.

84%
of users recommend this product

SAP EAM has a 'great' User Satisfaction Rating of 84% when considering 364 user reviews from 3 recognized software review sites.

4.4 (15)
n/a
4.2 (27)
2.8 (10)
3.4 (21)
n/a
4.3 (71)
4.3 (59)
5.0 (10)
4.2 (295)

Awards

SelectHub research analysts have evaluated HXGN EAM and concluded it earns best-in-class honors for Environment, Health and Safety Management, Spare Parts Handling and Workforce Management.

Environment, Health and Safety Management Award
Spare Parts Handling Award
Workforce Management Award

SelectHub research analysts have evaluated SAP EAM and concluded it earns best-in-class honors for Analytics and Reporting, Asset Management, Environment, Health and Safety Management, Spare Parts Handling and Integration and Extensibility.

Analytics and Reporting Award
Asset Management Award
Environment, Health and Safety Management Award
Spare Parts Handling Award
Integration and Extensibility Award

Synopsis of User Ratings and Reviews

Customer Service: Every reviewer mentioning support observed that customer service is responsive and takes constant feedback for development.
User-Friendly: All reviewers who mention usability said HXGN EAM has a user-friendly interface and intuitive features.
Asset Management: Asset management has helped reduce asset downtime, according to all the reviewers mentioning this feature.
Flexibility: Every review mentioning flexibility indicated that the solution can be tailored to company needs.
Work Order: More than 85% of reviewers observed that this feature helps them manage work orders easily.
Cloud: Updates to the multi-tenant cloud make information faster to access, according to more than 85% of reviewers referring to this element.
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Comprehensive Functionality: SAP EAM provides a wide range of features that cover various aspects of asset management, such as maintenance planning, work order management, inventory control, and reporting. This comprehensiveness allows organizations to manage their assets effectively throughout their entire lifecycle.
Integration with Other SAP Modules: SAP EAM seamlessly integrates with other SAP modules, such as Finance, Controlling, and Materials Management. This integration eliminates data silos and provides a holistic view of asset-related information, enabling better decision-making.
Scalability and Flexibility: SAP EAM is a highly scalable and flexible solution that can adapt to the changing needs of organizations. It can be customized to meet specific industry requirements and can support both small and large enterprises.
Mobile Capabilities: SAP EAM offers mobile applications that allow technicians to access asset information, create work orders, and update maintenance records from their mobile devices. This improves efficiency and productivity in the field.
Analytics and Reporting: SAP EAM provides robust analytics and reporting tools that enable organizations to gain insights into asset performance, maintenance costs, and other key metrics. This information helps identify areas for improvement and optimize asset management strategies.
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Mobile App: Functionality of the mobile interface needs improvement, according to 70% of reviews mentioning the mobile app.
Reporting: Customized reporting is complicated, according to 70% users who mention this feature.
Licensing: All users referencing this feature felt the licensing policies don’t match with their company and found it expensive.
Configuration: Over 68% of reviewers mentioning this aspect felt that configuring the system is difficult.
Updates: Updates are too frequently released, according to more than 70% of users mentioning this element.
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Complexity: SAP EAM is known for its intricate and multifaceted structure, often requiring extensive training and expertise to navigate effectively. This complexity can lead to a steep learning curve for new users and ongoing challenges for existing ones, particularly those without a strong technical background.
Cost: Implementing and maintaining SAP EAM can be a significant financial undertaking for organizations. The licensing fees, coupled with the costs of customization, integration, and ongoing support, can strain budgets, especially for smaller companies or those with limited resources.
Customization Challenges: While SAP EAM offers a high degree of customization, tailoring the system to specific organizational needs can be a complex and time-consuming process. This often necessitates the involvement of specialized consultants, further adding to the overall cost and implementation time.
Integration Issues: Integrating SAP EAM with other existing systems within an organization can pose challenges. Compatibility issues, data migration complexities, and the need for ongoing maintenance of interfaces can create hurdles and disrupt workflows.
User Interface: Some users find the SAP EAM user interface to be outdated and less intuitive compared to modern software solutions. Navigating through various modules and functionalities can feel cumbersome, impacting user experience and productivity.
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HXGN EAM helps users manage assets, work orders, inventory, materials, budgets and projects. It excels in usability, aids preventive maintenance, provides exceptional customer service and is highly customizable. However, as mentioned in multiple reviews, there is a need to improve the mobile interface. There’s also room for improvement in reports, configuration and licensing. Overall, it’s a good fit for businesses looking for a highly tailored, intuitive CMMS that helps with maintenance planning.

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SAP EAM has garnered a mixed bag of user reviews over the past year. Many users appreciate its comprehensive functionality, particularly for managing complex assets and maintenance processes in industries like oil and gas, utilities, and manufacturing. The software's ability to integrate with other SAP modules, such as finance and HR, is also seen as a major advantage, providing a holistic view of operations. However, some users find the interface clunky and outdated, leading to a steep learning curve for new users. The system's complexity can also make it challenging to configure and customize, often requiring specialized IT support. Compared to competitors like IBM Maximo and Infor EAM, SAP EAM stands out with its robust analytics and reporting capabilities, enabling data-driven decision-making for maintenance strategies. Its mobile functionality also receives praise, allowing technicians to access work orders and asset information on the go. However, SAP EAM can be more expensive than some alternatives, especially for smaller organizations with simpler asset management needs. Additionally, users sometimes mention slower performance compared to cloud-based competitors. Overall, SAP EAM appears best suited for large enterprises with complex asset management requirements and existing SAP infrastructure. Its comprehensive functionality, integration capabilities, and advanced analytics make it a powerful tool for optimizing maintenance operations and extending asset lifecycles. However, organizations seeking a more user-friendly and affordable solution may want to explore other options in the market.

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Screenshots

Top Alternatives in EAM Software

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Head-to-Head Comparison

HXGN EAM VS Asset Panda
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