Home > Dispatch Software > Super Dispatch > Super Dispatch vs FieldEdge

Super Dispatch vs FieldEdge

Last Updated: November 18th, 2024

Our analysts compared Super Dispatch vs FieldEdge based on data from our 400+ point analysis of Dispatch Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Super Dispatch provides the Car Hauler Super Dispatch suite with end-to-end car hauling solutions for shippers and carriers. Its key modules include dispatch, customer management, billing, invoicing, scheduling, inspection and load management. It improves communication between shippers, dispatchers and drivers, eliminates manual data entry and boosts ROI. Device support is available on the cloud, iPad, iPhone and Android.

FieldEdge, formerly dESCO, is a cloud-based solution that offers scheduling and transportation, payments, flat rate and ESC capabilities. It enables contractors to track, manage and streamline operations in real time. Its in-office inclusions include a smart dashboard with work order details and map-based scheduling.

Its performance dashboards offer in-depth sales insights and service agreements, program management, automated agreements and technician profitability modules. It assists with customer management and QuickBooks integration and provides on-field resources like price presentation, quotes and invoicing and a mobile CRM.

$55 Monthly, Freemium

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$100/User, Monthly

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Chromebook

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Product Insights

Improves Visibility: Access reports and orders, pick and track loads and monitor all loads on a single dashboard. Connects with carrier TMS and Super Load Board on the app.
Eliminates Paperwork: Manage PODs and BOLs and download and share them with dispatch and customers electronically. Mark faults and damages on the app with simple load photo inspections. Export information from Word docs, Excel sheets and paper to the platform.
Simplifies Payment Tracking: View documents and dispatch orders in real time. Track due payments and resend invoices or payment reminders in a single click.
Increase Revenue: Increased visibility enables decision-makers to identify and resolve inefficiencies quickly to optimize processes. Streamlined operations and automated workflows reduce manual operations, leaving employees with more time to handle operations.
Saves Time: Helps load administrators save time and effort by using automated workflows for load tracking and management.
Free Trial: Offers a free trial without requiring credit card details to help assess its capabilities compared to specific company requirements.

Streamlined Operations: FieldEdge simplifies the management of dispatch tasks, enabling businesses to efficiently allocate resources and respond to service requests promptly, leading to improved operational efficiency.
Enhanced Customer Satisfaction: By ensuring timely and effective service delivery, FieldEdge helps businesses meet customer expectations, fostering loyalty and encouraging positive reviews.
Increased Productivity: Automating scheduling and dispatch processes reduces manual effort, allowing staff to focus on higher-value activities and complete more tasks in less time.
Real-Time Visibility: FieldEdge provides real-time updates on job status and technician locations, enabling better decision-making and the ability to address issues as they arise.
Improved Communication: The software facilitates seamless communication between dispatchers, technicians, and customers, ensuring everyone is informed and reducing the likelihood of misunderstandings.
Comprehensive Reporting: With FieldEdge, businesses can generate detailed reports on various aspects of their operations, such as job completion rates and technician performance, aiding in strategic planning and performance improvement.
Scalability: FieldEdge is designed to grow with your business, easily accommodating an increasing volume of service requests and expanding service offerings without compromising on performance.
Cost Savings: By optimizing dispatch operations and reducing the need for manual intervention, FieldEdge helps businesses save on labor costs and minimize errors that could lead to costly rework.
Enhanced Professional Image: Utilizing a sophisticated tool like FieldEdge can enhance a business's professional image, instilling confidence in customers and setting the company apart from competitors.
Regulatory Compliance: FieldEdge helps ensure that businesses comply with industry standards and regulations by maintaining accurate records and facilitating adherence to best practices.

Transport Management: Access comprehensive tools for dispatch, share invoices electronically and import orders straightway from brokers and load boards. Digitizes vehicle inspections and shares necessary vehicle details with unlimited images.
Integrations: Offers custom integrations with EDI and open API to automate workflows by connecting to any pre-existing or new solutions.
Car Hauler App: Free apps for Android, iPhone and iPad devices are available for dispatchers and brokers. Features include load and document sharing, load management and photo inspections with timestamps. Fax or email invoices and BOLs using the app.
Load Board: Provides custom load suggestions to book loads 24/7 from any location. Facilitates instant bidding, load booking and requests without any paperwork or status calls.
Support: Extends dedicated technical assistance to resolve any queries and complaints as and when they occur.

Scheduling and Dispatch: Assign the right individual for jobs with location and skill set-based recommendations. The capacity planner helps schedule customer appointments and optimize technician routes. Update tech status in real time, add changes to dashboards from anywhere and send automatic customer updates through emails, calls and texts.
Performance Dashboard: Offers overviews of actual vs. planned sales performances, due and expiring service agreements and ticket value, including average job profitability. Enables managers to coach sales representatives using call performance metrics and audio recordings.
Customer Management: Supports effective customer management with saved details, calls, images, equipment used and their histories. Allows clients to identify customers using aging assets to boost equipment replacement prospects.
QuickBooks Integration: Provides seamless integration with QuickBooks solutions with inventory management and live integration capabilities. Transactional data flows directly to QuickBooks. Eliminates double entries to avoid accounting errors. Enables inventory tracking and management from warehouses to work orders.
Service Agreements: Bill all jobs and track any service agreement. Sends automatic invoices and reminders to customers, boosts recurring income and enables quick payment collection. Offers program management to automate agreements.
Price Presentation: Assists sales team through price books to strengthen quantitative and qualitative sales. Technicians can edit products and services from invoices or quotes through mobile devices.
Quotes and Invoicing: Reduces payment duration and helps identify top performers. Send invoices and simplify payment processes for customers via multiple options.
Mobile CRM: Automatically notifies customers about technician arrival via voicemail, emails or texts. Create orders and dispatch field technicians through mobiles. Displays equipment and customer history and sends regular alerts and reminders to dispatch boards.

Product Ranking

#11

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#12

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Dispatch Software

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Analyst Rating Summary

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User Sentiment Summary

96%

of users recommend this product

Super Dispatch has a 'excellent' User Satisfaction Rating of 96% when considering 22 user reviews from 1 recognized software review sites.

85%

of users recommend this product

FieldEdge has a 'great' User Satisfaction Rating of 85% when considering 596 user reviews from 3 recognized software review sites.

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4.1 (55)

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4.23 (286)

4.8 (22)

4.3 (255)

Awards

Synopsis of User Ratings and Reviews

Easy to Use: Users consistently praise Super Dispatch for its intuitive interface, making it easy to learn and navigate, even for those new to dispatch software.

Real-Time Tracking: The real-time tracking feature allows dispatchers to monitor the location and status of their drivers in real-time, providing valuable insights into their operations.

Efficient Routing: Super Dispatch's routing optimization capabilities help dispatchers create efficient routes for their drivers, minimizing travel time and fuel costs.

Improved Communication: The platform facilitates seamless communication between dispatchers and drivers, enabling quick and efficient information sharing.

Mobile App: The mobile app allows drivers to access important information and communicate with dispatchers on the go, enhancing their productivity.

Streamlined Scheduling and Dispatching: FieldEdge simplifies the process of scheduling jobs and dispatching technicians, ensuring efficient use of resources and timely service delivery. Users appreciate the ability to track job progress, technician locations, and customer information in real-time, leading to improved communication and coordination.

Enhanced Customer Management: The platform offers robust customer management features, allowing businesses to maintain detailed customer profiles, track service history, and manage communication effectively. This comprehensive view of customer interactions helps build stronger relationships and improve customer satisfaction.

Mobile Accessibility: FieldEdge's mobile app empowers technicians with on-the-go access to job details, customer information, and invoicing capabilities. Technicians can update job statuses, capture signatures, and process payments directly from their mobile devices, increasing productivity and reducing paperwork.

Improved Financial Management: FieldEdge facilitates efficient financial management by providing tools for invoicing, payment processing, and expense tracking. Users can generate invoices, accept payments, and monitor expenses, streamlining financial operations and improving cash flow.

Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key business metrics such as job performance, technician productivity, and customer satisfaction. These insights enable data-driven decision-making and help identify areas for improvement.

Limited Customization: Some users have found the platform's customization options to be limited, making it difficult to tailor the system to their specific dispatch needs, such as creating custom reports or integrating with specific third-party software.

Steep Learning Curve: The platform's interface can be complex and require significant time to learn, especially for users unfamiliar with dispatch software. This can lead to frustration and slow adoption, particularly for smaller teams.

Lack of Mobile Optimization: Some users have reported issues with the mobile app, finding it to be clunky or lacking essential features. This can be a major drawback for dispatchers who need to manage operations on the go.

Customer Support Issues: Some users have experienced delays or difficulties in getting support from Super Dispatch, which can be frustrating when encountering technical problems or needing assistance with the platform.

Limited Customization: FieldEdge's interface and workflow might feel rigid and lack the flexibility for extensive customization to fit specific business processes, especially for dispatch-heavy operations with unique requirements.

Mobile App Functionality: The mobile app, while functional, may not have the full feature parity with the desktop version, potentially hindering field technicians' efficiency and access to information on the go.

Learning Curve: FieldEdge can have a steeper learning curve compared to simpler solutions, requiring more time investment for users to become proficient, which might impact productivity during the initial adoption phase.

Integrations: While FieldEdge offers integrations, the range and depth of integrations with other software tools businesses might be using could be limited, potentially creating data silos and hindering workflow efficiency.

What's the best way to supercharge your auto transport business? Super Dispatch is a popular choice for auto transport businesses, particularly those looking to ditch paper and streamline their operations. Users rave about its ability to automate tasks like dispatching, billing, and order management, saving them time and money. The platform's all-in-one approach eliminates the need to juggle multiple apps, making it a one-stop shop for managing everything from load booking to getting paid. Users appreciate the ease of use, with features like VIN scanning, damage photo capture, and digital signatures simplifying the process. The platform's ability to store all load information, from last month to last year, provides a comprehensive history for easy reference. Super Dispatch also integrates with popular accounting software like QuickBooks, further simplifying billing and reporting. However, some users have expressed concerns about the platform's user interface, which they find clunky and difficult to navigate. Others have reported issues with customer support, finding it slow to respond and unhelpful. Despite these drawbacks, Super Dispatch remains a popular choice for auto transport businesses, particularly those seeking a comprehensive solution that can help them manage their operations more efficiently. Super Dispatch is best suited for auto transport businesses of all sizes, especially those looking to automate their processes, improve efficiency, and reduce paperwork. The platform's comprehensive features and integrations make it a valuable tool for businesses seeking to streamline their operations and enhance their customer experience.

FieldEdge users frequently highlight its scheduling and dispatching capabilities as major strengths. The software's ability to optimize routes and track technicians in real-time helps businesses boost efficiency and keep customers informed. Its integration with QuickBooks is also a significant advantage, streamlining accounting processes. However, some users find the mobile app's interface clunky and occasionally unreliable. Compared to competitors like ServiceTitan and Housecall Pro, FieldEdge offers a more comprehensive range of features but at a higher price point. This makes it ideal for larger, established businesses with complex operations that require robust functionality. Smaller companies or startups with tighter budgets might find more value in simpler, more affordable options. Ultimately, FieldEdge empowers field service businesses to elevate their game by centralizing operations and enhancing communication, but its cost and complexity should be carefully considered.

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FAQ

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